Using the Community

I made a post yesterday asking about Lightroom Classic. I submitted it and it came back with a yellow bar saying it was being submitted for moderation.After that, I have seen nothing. I can’t even see if my post attempt still exists. My post was pointed and not complimentary, but was not nasty nor did it have swearing. So, when do we know? 

I am unable to use the translate feature, expand replies, or highlight a reply on any of the Adobe forums. Is anybody else experiencing this?

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

I want to create a mask, just like you always used to be able to do under opacity in effects controls. However that option has vanished. There’s the stupid object mask tool and I can hold select it to get the  “rectangle mask tool.” This lets me select an area, presumably to mask it. A red overlay appears, this overlay’s color can be changed and I can select the “none” option. HOWEVER what the MASK DOES NOT DO is make the contents in or outside of the mask disappear. You know, the one and sole function of a mask. Maybe I am blind and don’t see it but I want my selection to ACTUALLY DISAPPEAR like a mask is SUPPOSED TO DO. How do you do this and why did premiere make such a stupid update turning something that used to be painfully simple into a three ring circus performance?

Hello,I have replied to two discussions in the Stock Contributors community, but neither reply appears, even after several hours. I tried submitting my replies again, but they still do not show up.Could a community moderator please check whether my replies have been caught by the spam filter or are awaiting moderation?Thank you for your help. 

Hello,I have a post (I am a beginner, please help me) and cannot reply to anyone on it.All my answers disappear. Many people have asked me questions, but I cannot answer them.I cannot do anything.Why? What should I do?Please help me

support told me to post a question to the forum. How do I do that?

The new user interface for the Adobe forums (on the Gainsight platform) is even worse than the old Khoros platform. The interface is determined not to show you information, collapsing nested replies, showing you just seven lines of the reply you're composing, showing top-level replies in newest-first order, and providing no page index for accessing long threads. To ameliorate these inanities, I wrote a free browser userscript that automatically expands nested replies, expands the input box of new replies to fill the window, changes the initial reply ordering to oldest first, and shows up to 30 top-level replies at once.  To install the script: 1. Install the free, widely used Tampermonkey browser extension. 2. Visit the script's page and click Install:https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/ * * *I've tested this mostly in Chrome on Mac, with cursory testing with Firefox and Safari on Mac and Safari on Iphone, but Tampermonkey is also avail

Got an email today, at my Gmail, welcoming me to the “Community” with a username I would not choose for my self. I didn’t sign up for this. How did I get on here? If I back out and get to the regular Adobe site, there I am, real name, my email and all that with this “community” username show as well.I didn’t sign up for this “Community” thing and I certainly didn’t choose that user name. 

When I attempt to create a new bug report, I get the page asking for a title. Then I’m shown a few unrelated existing posts Adobe thinks might be relevant. When I proceed from there, however, I just land on a blank page with only the Adobe Community website header & footer. This happens in Firefox, Edge, and DuckDuckGo browsers, with all ad/tracker/script-blockers disabled. On Firefox, a “powered by Gainsight” logo briefly flashes before disappearing on the blank page. I searched the web for solutions but found nothing. I’m only asking here because for some reason this “ask a question” form seems to work.

 이중결제 문제입니다.  9/8 , 9/18 23100원 두 번 결제.  유료 adobe acrobat 사용하고 있는 계정은 EMAIL REMOVED FROM THIS PUBLIC FORUM  1개 뿐입니다. 결제카드 새마을 CARD NUMBER REMOVED FROM THIS PUBLIC FORUM 조속한 환불 처리 후 연락 요청합니다. 연락처 01073423008 DO NOT POST PRIVATE INFORMATION IN A PUBLIC FORUM… YOU JUST GAVE YOUR CARD NUMBER TO EVERYONE WHO LOOKED

I am trying to change my name from this randomized username to something customized but I don’t see an option in My Profile settings to change it. I can change my profile icon but that’s it. Where do I go to change my profile name? I also tried changing it on my main Adobe account profile settings for the “Adobe screen name” which doesn’t appear to be connected to this community site. 

I need to change the “member name” found at https://community.adobe.com/members/master-fantasy0375-3452798Adobe automatically generated this name, and I find it inappropriate.I can change the “Adobe screen name” at https://account.adobe.com/profile but that seems to be different from or otherwise not affect the community member/profile name, which does not seem to have an option to be changed at https://community.adobe.com/settings/profileThanks for any help or ideas on whether it can be changed.

I’ve been attempting to change my screen name / community username to align with my new rebranded business name. Despite multiple attempts following all the recommended procedures, it still fails.Please help! I would prefer not to publicly post the username to avoid a situation of name squatting.

Hi everyone,I’m excited to be here in the Adobe Community!I’m passionate about creativity, design, and learning new digital skills. I’m especially interested in exploring tools like Photoshop, Illustrator, Firefly, and other Adobe apps to improve my work and creativity.I joined this community to learn from experienced creators, share ideas, discover tips and tricks, and connect with people who love design and innovation.Looking forward to learning from all of you and being part of this amazing creative community.Thank you!

I finished editing a video, then I started heading to the export tab. Nothing appears on the screen at all except the preview screen as seen in the first screenshot. same thing applies for the import tab which is fully blacked out as you can see in the second screenshot. Finally my avatar on the top right of my screen is blacked out as well. Both, the export and import tabs are actually clickable but not visible.I tried to delete the layouts and archived layouts in the documents folder on my PC. I also tried to delete and reinstall Premiere Pro. None of it helped. I’d really appreciate any help. 

Seriously.I've had repeated problems with my account and they are never rectified properly. When I talk to other members of the design community, their experience has been similar.The live chat is a joke. The phone number takes 2 hours on average and is also a joke. I've even had it suggested that I use the postal service to mail my issue in to Adobe to get it rectified. I'm so irritated with Adobe that I could just cry. I'm at my breaking point. Has anyone else had similar experiences? Why do you think Adobe does such a poor job in this area?

Hello,My topic seems to have been deleted. I’m trying to get to it by clicking the link in my email, but it doesn’t work. For details, the topic’s title was “Deleting layer doesn't clear the space” and I had two answers from Srishti Bali.

Imported an FBX file of static mesh from Unreal 5 into Mixamo. Preview window shows skeleton on character - is correct.  After acceptance, the character shows in A-pose, but the skeleton is 90 degrees rotated, in front.  

I often have several (10 or more) PDF’s open in Adobe reader, so I rely on the thumbnails (list of files when I put the cursor on the Adobe Reader icon in my Windows taskbar) to locate a particular file. I’m not sure when this started but now the filename in the thumbnails doesn’t get updated to reflect the new filename. Instead it remains the same as when the PDF was first opened in Reader. Is this a bug? I’ve looked for a way to refresh the filenames but have not found any. The only “solution” is to exit Reader and restart it (I have the option to reopen the PDF’s that were open in the previous session). Any thoughts? 

Please see this thread and my reply to it. 

I am the author of a recent discussion in the Adobe Acrobat Community titled ‘How to use a PDF form like a mini database, and I would like to request assistance from an Adobe Community Manager or moderator in removing the entire discussion/thread from public view, including my original post title and associated replies. Moreover, I no longer wish to have this discussion/thread publicly displayed under my Adobe Community account.  Your attention to this subject matter asap is most appreciated. Thank you ahead of time.Marty Karr

When I log in to Adobe Community and then I switch to App Communities tab, I have to login again. Why?

When I open a thread (or post a reply to a thread) the posts in the thread are “newest first”.  How do I lock in “Oldest first” as the default? 

Hi, I’m hoping someone can help me work out the best Lightroom workflow for what I’m trying to achieve. I have my original RAW files stored on an external hard drive, and I use both Lightroom Classic and Lightroom (Cloud) on my laptop, as well as Lightroom on my iPad. What I ultimately want is to have my full-resolution, high-quality original RAW files available across all three Lightroom applications: • Lightroom Classic on my laptop• Lightroom Cloud on my laptop• Lightroom on my iPad I want to be able to edit the photos on my iPad using the full-resolution originals, not just Smart Previews, and then export high-quality JPEGs directly from my iPad for social media. I also want my edits to sync properly between all three — so if I edit a photo on my iPad, I want that edit to appear in Lightroom Cloud and Lightroom Classic on my laptop. Is there a way to have the full-resolution originals available on all three devices/applications while keeping the edits synchronised between them? If