Account, Payment, & Plan

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

Quiero exponer mi experiencia con Adobe porque considero que la forma en que se manejó esta suscripción fue muy confusa.Todo comenzó cuando Adobe me ofreció un plan de Acrobat Pro con un mes de prueba gratuita. Acepté precisamente porque se trataba de una prueba gratis; sin embargo, inmediatamente después de suscribirme se me realizó un cobro, a pesar de que supuestamente estaba iniciando el periodo gratuito.Posteriormente intenté cancelar la suscripción porque no quería continuar con el servicio y me encontré con otra sorpresa: Adobe me indicaba que debía pagar una penalización por cancelación anticipada de $215.592 COP, porque aparentemente la suscripción correspondía a un compromiso anual.Decidí esperar hasta que terminara el mes pensando que entonces podría cancelar sin tener que pagar nuevamente. Hoy, 27 de septiembre, al finalizar ese periodo, Adobe generó automáticamente un nuevo cobro de $39.199 COP correspondiente al periodo del 27 de septiembre al 26 de octubre. Ese cobro no

if I purchase adobe creative cloud in india and I moved to uk, that still works?

Hi team, I have been charged for 2 months service fee after the trial, i subscribed the trial in the beginning of Jan and forgot to cancel it, and i literally haven't been using it as you can see that i didn't even log into the account. Today when i tried to cancel the subscription, i was told that not only there's no refund, but also i will be charged for an early cancellation fee of CAD $129.95! And it's the first time i realized it's a yearly plan that charged by month, clearly their terms were not clear enough and no warning about the cancellation fee. It's like robbing money from your pocket, this is hard to accept, and i found nowhere custormer support that i can make a call or send an email to, what kind of company Adobe is??? Really astonished and disappointed.

Hello, Every month 2/3 times behance lock my profile then after appeal they give a ai generated reply never describe what is spam in my account. After that they unlock my profile Behance is playing game with us ? This is very unprofessional from behance.. 

Adobe keep stealing money from my account. I cancelled all my subscriptions and blocked payments through my bank yet you continue to steal money from me. I am getting to a point where I physically cannot afford this so I am begging you to please stop! This has been going on for far to long! 

i'm from bangladesh i need to change my phone number but not showing but why many bangladeshi people change their number to bd number but inside my screen not showing bangladesh i will try to buy subscription but number add problem and adobe stock same.

I have no money left, I cannot pay anymore. 

Refund process time

Hello I’m experiencing an issue with my Adobe account. I had an active subscription, but due to a payment issue with my card, it was canceled. Later, I tried to make the payment with a new card, but it seems this resulted in two separate subscriptions being active at the same time.Currently, I am being charged twice every month, even though I am only using one subscription. This was a mistake, and I would like to request the following:1. Please cancel the duplicate subscription.2. If possible, I would like a refund for the extra charges.Additionally, I am a student, and this situation is financially challenging for me. I would really appreciate your understanding and support with this issue. I'd really appreciate your assistance with this issue. Thank you for your support.

I’ve been fighting to get my payments to go through for many months now.  I received no notices until one day my account just stopped working.  I went back and forth updating biling options, etc. Getting it to work for a while, but only one partial payment went through back in Jul.  Finally today I got noticed my plan was discontinued but could renew for 2x $.  I do believe I’ll be dumping adobe as soon as I decide where to go.  It looks like On1 does import lightroom catalogs and edit settings, but I haven’t seen how well it works yet.

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

My sister has been receiving credit charges for Abode for many years but does not have the account or email to cancel the subscription, what is the best process for her to cancel. We have used the find my payment option in Adobe and that didn’t work either. After any ideas? Thank you for your help.

I canceled my sunscription over a year ago , why am I getting and email I will be charged for my sunscription..  Steve Paxton <Removed by Moderator>

puse la prueba gratuita por 7 dias me dejo crear un video pero ahora sale como si no tuviera la prueba me dice que la tengo que volver a coger pero no se por que sale asi que solucion me dan 

Hi,I've cancelled my CC membership. After trying some other programs i regret my cancellation.Please can someone tell me how te reactivate my membership for CC lightroom.Actually how can I Undo my cancellation

Check when I last used your program. There is a bill even though I didn't use it. I won't pay this bill anymore and I won't use Adobe either. Delete my user account as well.

SeñoresAdobe Customer Care / Adobe Inc.Por medio de la presente presento una reclamación formal por cobros duplicados y/o múltiples realizados a mi tarjeta de crédito terminada en 5894, relacionados con mi suscripción a Adobe.Al momento de adquirir el servicio se me informó que el primer mes correspondía a un período de prueba y que se realizaría únicamente un cobro, por lo que no existe justificación para que se hayan generado múltiples cargos por el mismo concepto y por el mismo valor.En mi extracto/notificaciones bancarias aparecen operaciones por $48.950 COP, realizadas prácticamente de manera consecutiva:05:26 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:26 a. m. – Compra reversada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:27 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894.La situación resulta especialmente preocupante porque, independientemente de que una de las operaciones figure posteriormente como “reversada”,

Adobe scan का trail liya tha or time pura hone ke bad rashi auto pay ho gyi h Or yearly subscribe ho gya h ab mujhe mera refuds chahiye  

не могу отменить подписку 

I have an Adobe Acrobat Pro subscription that expires mid-October.  Today, upon attempting to use the “Protect PDF” feature of Adobe Acrobat Pro, the software said I had to upgrade to use that function!!!  I clicked to see what it meant.  The option to continue my existing plan was greyed out.  Furthermore, the annual price of the upgrade was listed as within 1 euro of the former plan.  However, upon reading the small print, the former plan price included VAT whereas the new proposed upgrade DID NOT INCLUDE VAT!!!  Therefore:  Adobe illegitimately withheld services that should have been covered by my present subscription. Adobe engaged in a deliberately deceptive presentation of the price of the upgrade. Adobe did not allow me to simply choose to continue my existing plan.SHAME ON YOU!!!

I signed up for a 7-day free trial on August 8, 2026. After using it, I went into my account and cancelled.The signup had created two separate subscriptions, but the cancellation flow surfaced one, and cancelling it appeared to end everything. The second subscription stayed active, converted to a paid annual commitment when the trial ended, and I was charged $21.64 on August 30th on a card that I did not provide in the free trial invoice. Cancelling that second plan now triggers an early termination fee of $109.95.The account records should show this clearly: my original signup invoice lists two subscriptions, and only one is currently active. I'd ask a community manager to check the backend for the cancellation date on the plan I ended. It should be August 8, the same day I signed up.The points I'd ask someone to weigh:I acted within hours of starting the trial. This is not a case of forgetting to cancel before a renewal. The cancellation flow did not indicate that a second commitment

Good morning, I downloaded the app not realizing that I would be charged for the year. I am within the 14 day cancellation window and would like to cancel and request a refund. I used the app as a one time thing and did it realize that I would be charged.  Thank you! 

Fiz o pagamento mas não atualizou minha assinatura no app

Hello,I trust you’re good.I want to cancel my free trial and couldn’t find where to do that.Attached is the screenshot of my dashboard.Thanks.