Account, Payment, & Plan

I'm trying to purchase a Photoshop subscription, but I can't complete the payment. During checkout, I receive a message saying that the information I entered is invalid, even though my payment details are correct.

This is screenshot for the payment found by Adobe Charge Finding tools using my credit card number. Meanwhile my Adobe Account has no any registerd plan for any app. It seems that Adobe charge payment for wrong email account as my email account is EMAIL REMOVED FROM THIS PUBLIC FORUM but charged payment email is q*****0@gmail.com

I am writing to report an issue with my Adobe Illustrator access. I purchased a subscription on July 1st, 2026, and my payment went through successfully. However, whenever I try to open the application, I am blocked by a screen that says "Permission Required" or "Request Permission."

I cancel the trial within 7days, why still deduct my card? And can remove my card from system. So u won't change me again

I signed up for an Adobe free trial in Thailand (either Creative Cloud Pro or Illustrator specifically, I'm not certain which) intending to use it for just a few days. I forgot to cancel in time and was charged 3,889.45 THB in May.I cancelled shortly after that charge. However, I've continued to be charged 525.37 THB monthly since May under the merchant name "ADOBE*ILLUSTRATOR," including again in July. When I sign into my Adobe account, I only see one invoice (the original 3,889.45 THB charge), no record of this second charge or any active plan tied to it. When I try to open Illustrator, I'm redirected to a "choose your plan" screen, confirming I have no active access.I've tried Adobe's AI chat support to try to reach a staff member, but it told me I need an active plan to proceed, which I don't have, so it can't help me with anything. I have no other Adobe accounts or emails.Has anyone dealt with this before? I'd like this charge identified, cancelled, and refunded, since I have no v

WOW! I am so disappointed with Adobe. How low can things get? Last month I used a trial of Adobe Pro. I did what I needed to do and then canceled the subscription. I even got a nice email on the success of the cancellation.  I figured that was a done deal. Then I was charged $6.99 for an AI package. I have no recollection of ever signing up for it. Nor would I ever want it. I hate AI with a passion.  My guess is the cancellation process is made to be so difficult and to keep you busy and it suggests something that you don’t see, exactly like AI does. Suggests things you may want and you don’t see the slight of hand and they sign you up for some more crap you don’t want.  This is the AI bubble scrambling for dollars to pay for all of this data center bull crap. How low can it get? I know it’s only 6.99 but it’s still horrible. You shouldn't need an act of Congress to cancel a trial period.  Nor should a company like Adobe swoop so low. There goes another half hour of my life posting som

Hi, I'm having a persistent issue accessing my Plans & Payment page at account.adobe.com/plans. Every time I navigate there, I get the error: "Unable to load data — An error occurred. Please try again." Clicking Retry does not fix it. The error appears immediately and consistently, not just once. I also tried the Support History page (account.adobe.com/support), which shows the same "Unable to load data" error and says it could not retrieve my support cases. Additionally, the Adobe Virtual Assistant showed "Service Unavailable" at the same time. I cannot see what plans are currently active on my account, which is concerning as I may be getting charged without being able to verify what for. I also tried contacting Adobe support via live chat, but that was unavailable too. Is anyone else experiencing this? Is there a known fix or workaround, or can an Adobe team member please look into this and help me view my active plans? Thank you

Ich habe mein Abonnement rechtzeitig gekündigt, trotzdem wurden mir erneut 18,14 € abgebucht.Wie kann ich mein gesamtes Konto vollständig kündigen, sodass keine weiteren Zahlungen mehr erfolgen?Mit freundlichen Grüßen 

Hi, please help! How can I get a refund. I canceled the subscription today and still got charged, invoice is dated today as well. I do not need the product/service!

I have a case from a user who contacted me because I’m an Adobe Community Expert. Her situation is quite unusual. She says she paid for 12 months and then canceled the service. However, according to the email Adobe sent her, her subscription is paid and active until December 2026, as shown in the attached email (it’s in Spanish).Honestly, I’m not sure how to help her, but it feels unfair that even though she paid for the full year, her service was deactivated after only six months. Does anyone know how we can assist her in getting the full year of service she has already paid for?Thank you very much for your help.<image removed by mod>Camilo Gutierrez@camiloadobe

Good afternoon. I live in Ukraine. After the latest shelling of Ukraine, I had no power or service, so I couldn't cancel my subscription before July 3rd. I don't plan to pay for the subscription yet due to financial difficulties. Please cancel my subscription but keep my account. Thank you.

I’ve been trying to purchase a subscription since July 2nd, but I am completely stuck at checkout. I keep receiving this exact error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank."I know the standard advice is to contact the bank, but I have already done that and much more. Here is the exhaustive list of troubleshooting steps I have already taken: Bank Verification: Confirmed with my bank that international online transactions are 100% enabled and there are no blocks on my end. New Accounts & Cards: Tried multiple active cards. I even went to the bank, opened a completely new account, and got a brand-new card just for this. It still failed. Alternative Methods: Tried different devices, different networks (Wi-Fi/Cellular), and even different email addresses. I also tried purchasing the 1-year prepaid plan instead of the monthly plan. Support Agent Failure: I contacted Adobe Support.

1

Contraté el 14/5/26, Adobe acrobat. Respondiendo a una ventana emergente. decía un mes gratis de prueba y 7 días después me han cobrado automáticamente 69,99€. Les ruego me hagan un reembolso por el mismo valor. Esta mañana, hoy 23/5, ha sido cancelado. Es que solo fue para probarlo. No lo necesito. Esta mañana he visto un correo con el aviso de haber cobrado. Automáticamente lo he cancelado y he llamado al banco. Me han dicho, que primero lo hable con ustedes. No creí que me iban a cobrar antes del mes. Como habran visto, solo lo utilicé un día para probarlo. Gracias Emilia Montávez López 

Woher bekomme ich eine Auftragsbestätigung nach einem angeblichen ?

I used a free trail and wanted to cancel before it was due but didn’t get any notification so I was charged this morning but I’ll like. Refine do already cancelled my subscription 

Greetings friends!I am currently working in Russia and using Adobe Creative Suite, but I got a notification from local official distributor SoftLine who I pay for subscription, that Adobe will turn off their products in Russia due to some renewed sanctions against Russia. Will I be able to use Adobe products still legally if my subscription will be paid by non-Russian card? Or regardless of payment origins all Adobe products will be blocked if they are under Russian IP? Thanks a lot! much love!

about 9 days ago, I started a 7-day free trial of an Adobe plan ( monthly plan for firefly pro plus). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription , but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account? I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy whivh is Adobe offers full refund if the subscription is cancelled within first 14

Please unsubscribe me from my plan! I tried many times but failed! Don't charge me any more. I don't use your services. Your platform is not user friendly to unsubscribe. Please DON"T CHARGE ME and UNSUBSCRIBE NOW!

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

I cancelled the subscription but it still trying to charge my card and i havent got the refund yet 

Hello there. I have been charge to my credit card 6.99$ for AI Assistant for Acrobat that I would like to cancel, but login into my account to do so I can find the way to do it. Can you cancel it ?

Estava apenas olhando as imagens no site, cliquei para saber mais informações e a página de licenciamento abriu, fazendo com que eu clicasse sem querer e comprasse o ativo (pedido AE02254400051CBR, imagem #696068166). Não há página de confirmação nem nenhum aviso de que não é possível cancelar a compra (mesmo com a imagem custando quase 1000 reais, um valor altíssimo), o que é um absurdo, fazendo com que o usuário realize a compra por engano - parece até proposital. Não fiz download da imagem, não quero e não vou utilizá-la e quero o imediato estorno e cancelamento da compra.Solicito que algum funcionário da adobe responda o tópico e por favor resolva o meu problema.

Two things to first get off my chest:Firstly, your product managers should be embarrassed at adding this much confusion and complexity into the billing process.Secondly, people on your team should try to use the product themselves and note that the "free 7 day trial" immediately results in a charge appearing against a real bank account/card. While I understand this may be intended as an authorization hold or billing verification step, it is not obvious to users and creates a poor first impression.Now that is off my chest, I'll describe the issues.Issue 1: The "7 day free trial" appears to charge immediatelyI signed up expecting a free 7 day trial.Instead, a charge immediately appeared against my bank account/card. If this is an authorization hold, billing verification, or some other temporary transaction, that was not made sufficiently clear during the signup process.From a user's perspective, the experience is:- I am told I am starting a free trial.- I immediately see a charge on my p

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.