Account, Payment, & Plan

I am being charged monthly fee twice 

Hello,On my professional computer, I asked for installing creative cloud to install my personal applications.They installed it indeed.But when I try to launch one of the 2 lightroom application, they are respectively on 5.0 and 11.0.1 version. There is no update.IT of my company told me they don’t have any restriction or adobe management. Does someone help me to pass through this strange situation ?Best regards Sébastien

I had two Adobe accounts. One is a full CC paid account that I use every day, the other was an older free account that I never used and was basically obsolete.I wanted to change the email address on the the active paid account to the address that was associated with the older free account. In order to do that, I needed to free up that email by cancelling the older account, which I did, about a week ago.However, the active account still won’t let me change the email address to the now freed up email. I get a message saying “An error occurred” when I try to change the address in the account management page.So my question is: (1) does it take some time for the other email address to be freed up, like say, a month, or (2) simply, what is going on?Thanks. Patrick

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]

no me permite pagar 

Hello, I accidentally purchased an annual subscription; however, when I tried to cancel it, I was faced with a high cancellation fee, and 500 TL was charged to my card. How can I cancel this? It was truly a mistake. Can Adobe customer service help me with this? Could you assist me in getting a refund for the charged amount and resolving the cancellation fee issue? 

Não consegui usar mês passado , agora este mês continua com erro , produto não funciona como o que contratei. Vídeo fica com péssima qualidade, quero meu dinheiro de volta.

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

In 2020 I purchase a copy of Acrobat Standard 2020 & installed it on my new Laptop. I believe that I registered it at the time.I have now reset my Laptop & have installed from the original files provided. Using the Serial No also provided at the time.When I try to register it again, I keep getting asked to login to Adobe website to continue, which I do & have updated my password.However I keep getting asked to login to the website to continue.I have looked & found that the website is notshowing my Purchase copy, so I reckon that is preventing me from deactivating & reactivating.Please help.

 Is there a way to cancel my plans without pay the canceling fee. it is lot of money just to cancel it and i dont have the money but if i let my plans then i will always have to pay for something that i dont want.

I purchased Photoshop, Illustrator, and InDesign 2026 software that was advertised as legitimate.I received an invoice, product keys, and links to the installation files.It turned out that none of the products were legitimate versions.I initiated a chargeback with my bank, but the seller’s bank rejected the claim, stating that they did not consider it justified. My bank advised me to obtain stronger evidence.For example:A response from Adobe Customer Support The results of an Adobe license verification An email from Adobe confirming that: the product key is not genuine, the license is unauthorized, the software is not intended for official Adobe use, the key has been revoked or blocked. Additionally:An Adobe Support chat transcript An Adobe Customer Support ticket The results of an Adobe technical investigationIn addition to the above, screenshots showing errors related to the license.For example:“License invalid” “Authentication failed” “Non-genuine Adobe software” “License revoked

Me gustaría cancelar mi cuenta de adobe, pues actualmente no me han estado saliendo trabajo de fotografía y me gustaria activar la despues cuando tenga flujo de trabajo, se puede ?

Hi everyone,I have an active Adobe Creative Cloud Pro subscription, but recently I noticed an unexpected $50 charge on my account from an app/service named "higffield" while using Photoshop.I did not knowingly authorize this purchase, and I'm trying to figure out why this happened under my CC Pro account. Is "higffield" a third-party plugin, stock asset provider, or extension associated with Adobe? How can I track down where this charge originated from and request a refund?Any advice or guidance on how to resolve this would be greatly appreciated.Thank you!

Yesterday I was chatting with an agent about my generative AI credits. My annual plan was originally created on November 7, 2023, so I was told that my AI credits would reset to 100 today (the 7th of the month). They did not. I still only have 48 of 100 generative AI credits. My account is not refreshing. I don't think that they have ever reset to 100. I believe this is a bug. As I am not getting monthly credits...they just keep depleting towards zero.

A minha assinatura anual expirou mas na minha conta e nos planos não aparece nenhuma opção para poder renovar como posso renovar a assinatura?

Привіт. Тиждень тому я спробував безкоштовний тижневий пробний редактор Adobe. При цьому надав свою карту. Спроба ні до чого не призвела, але якимось чином Adobe мене підписав на річну підписку і тепер намагається зняти гроші. Відмінити підписку неможливо, оскільки попередньо Adobe вимагає сплатити гроші (на карті не вистачає). Отже вважаю це шахрайством і вимагаю відмінити підписку. Інакше просто видалю Adobe, ліквідую карту, всьому світу розповім про це шахрайство.

Pedido de reembolso 

I already cancelled my subscription and it will be fully refunded since its within 14days, where can i follow up my refund and why it took so long

Hola hace unos días hice una compra accidental por la aplicación. Solicité el rembolso enseguida que me di cuenta y no sé si me van a devolver la plata ? Quería saber si saben si me devuelven el dinero o no ??

When I try to cancel my subscription I am met with a cancellation fee. But I am just trying to switch to my account thats under an education plan.

I just got charged IDR 469000 for one year subscription to Adobe Acrobat Reader as I forgot to cancel my trial subscription. I have cancelled the subscription, and now I need to get my subscription refunded as it still below 14 days since my card got charged. Please let me know how to get my refund. Thanks 

I cannot pay for this because I forgot to cancel the trial and have not used the software at all. I refuse to update my payment details. Please escalate this to a supervisor if needed, waive the outstanding balance to zero, cancel my subscription immediately, and delete my credit card from your system. I want this resolved today.

I previously had an educational Creative Cloud subscription using my university email. I graduated recently, so my educational email was deactivated. Now whenever I try to log in to my Adobe account, it sends a verification code to that email. The email is deactivated, so I am unable to receive the OTP verification. There is no option to receive a code via text. This means I am cannot use any of the applications I am paying for. I just spent half a day on the phone with Adobe customer support trying to change the email associated with the account. This is not possible without having access to the current email and providing a OTP. I am also unable to cancel the monthly subscription without access to the account. So…. it feels like I’m being held hostage, I can’t use the services I’m paying for and I’m not allowed to stop paying for it. My next step is to contact my bank and cancel the direct debit. I have just had to start a new plan because I need to use Photoshop today, so I’m curren

Pedido de reembolso 

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?