Account, Payment, & Plan

Hi, I purchased a retired retail license from the website <piracy website link removed-kglad>. I tried to install Acrobat by downloading the file from their site, but Defender blocked it and said it found a trojan (Win32/UnusualASEP). I have a serial number. Should I be worried? How can I tell if everything is legitimate?

I am about to retire and would like to know if there is a cheaper version of the Adobe softwares that is available for senior professionals who have retired? - Helmut Baer

Hey everyone,I have some issues with my expired PS Subscription. My PS expired maybe a few weeks ago. I was about to reenable my Subscription but it wont let me do that. It says:"You already own Photoshop." "You own: Photoshop -> You're buying: Photoshop"Then it doesnt give me any other options besides buying Photoshop for a Team / switching to Teams Plan. Does anyone know how to fix this Issue? 

Just a while ago I decided to buy a monthly subscription plan for Photoshop. After finally paying the 26 euro fee, I downloaded the Adobe creative cloud app, from which I was supposed to download Photoshop, however it's asking me to pay again. When I pressed the button for payment it says that I already own the product. The clanker for support isn't helping at all and talking to a real agent doesn't currently work. Has anyone experienced this as well or is it just me?

Dear Adobe Support, I am absolutely shocked and furious to see that Adobe has charged me 431.86€ on October 11th at 6:43 PM, despite the fact that I cancelled my subscription on October 10th, well within the 7-day free trial period. I also received a confirmation page stating that my cancellation was processed correctly. It is now over a week since this unjustified charge was made, and I am appalled by the lack of professionalism in this matter. Not only have I not used any Adobe applications since October 11th, but your company doesn’t even provide a direct contact or email to address such issues. This is completely unacceptable. I demand an immediate refund of the full amount of 431.86€. If this issue is not resolved quickly, I will be forced to take legal action, including filing a formal complaint for unauthorized billing and reporting this to the relevant authorities for such practices. Please respond to this matter immediately. If I do not hear back from you shortly, I will pursu

Every time I try to, I keep getting this:What's going on here?

hhow can I refund, they're replying in auto generated text and I can't talk to real agent  

Adobe is in breach by not having a complaints procedure, which is a legal requirement in the UK. I shall be complaining to the FCA. Also, being unable to cancel a product on the promise of a reduced rate for X amount of time is misleading and mis-selling, as a result, I shall be starting legal proceedings under the Consumer Rights Act and Consumer Protection Regulations. It's about time terrible, exploitative companies such as yours are brought to heel. I also expect my account to be deleted and a full refund of £213.57 to the bank account you've been unlawfully draining by the end of the week. Failure to do so will result in legal action for a far bigger sum.

Bonjour j'ai testé adobe pendant une semaine et on m'a facturé au matin alors que c'est censé être demain je crois la fin de l'essai gratuit (peut-être c'était hier) mais je voulais annuler car je l'ai utilisé qu'une seule fois je pensais en avoir un plus gros besoin mais c'est pas le cas donc je veux demander un remboursement.

They keep locking the threads of people complaining so here is another one. Adobe emailed me saying the price will increase from $14.29 AUD per month to $23.99 per month, a 67% increase. So looking for another option. I don't even use Lightroom, just Photoshop occasionally. 

Hello, I have signed up for the Adobe pro trial in August and then cancelled before my card will get charged. see email below. I got charged anyway in August, September and October. not sure why they charged meDear Gaia,This email confirms that you canceled your AI Assistant for Acrobat subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 14-August-2025 (PT). After this date, your account will revert to a basic, free level of membership.If you change your mind or have done this in error, you can easily reactivate your subscription.

Not able to cancel my subscription and Adone is deducting a high monthly payment. Can someone help!

Hi there,I have a problem. I canceled the membership within the free trial and have an email to say it was cancelled however I am still being charged, unfortunately only noticed after being charged a few times.I went to cancel and it was still saying I had to pay the rest of the annual fee.Could someone please help me check my account situation? Thanks

Hi community, I clicked on Free Trial but I am unable to cancel the subscription, I have searched online and gone to the relevant places on my account including "Manage Subscription" but I can't find anything. My card has been billed to be debited in a week, my associated email is <email removed by mod>

BonjourDepuis quelque temps, à chaque fois que je veux utiliser Photoshop (dernière version), je dois "m'identifier" : adresse mail, code fourni par Adobe puis mot de passeJ'ai un abonnement annuel à Photoshop et Lightroom (formule "Photographe") Est-ce normal ? Je suis dans une zone à faible couverture Internet - Que se passerait-il si je n'avais pas de connexion ? Est-il possible de corriger cette situation ? Merci

   Hello Adobe Support Team,    I recently purchased an annual subscription by mistake, as I intended to only use the 3 day trial. I realized the error shortly after and would like to request a refund for the accidental annual charge.    I have not made use of the subscription and would greatly appreciate your help in processing this refund. Please let me know if any additional details are needed to verify my account or complete the request. Thank you very much for your understanding and assistance.Best regards,Hijazi Nabil

Hallo Mein Lehrerabo wird seit zwei Monaten plötzlich zum normalen Preis abgebucht.In meinem Adobe-Account finde ich leider keine Möglichkeit, den Lehrstatus erneut zu bestätigen oder den Rabatt wieder zu aktivieren. Der Chatbot konnte mir dabei auch nicht weiterhelfen.Ich möchte das Abo nicht kündigen, sondern einfach meinen Lehrerstatus wieder aktivieren, damit der Bildungspreis erneut angewendet wird und eine Rückerstattung der Differenz.Vielen Dank für die Hilfe!Freundliche GrüsseRuth

I purchased a premium membership for Lightroom on July 13, 2025. However, I deleted the app because I didn’t have enough storage space on my device. When I tried to reinstall the app, I no longer had access to the premium features, even though my membership is still active. Could you please help me? My Adobe ID is linked to my Apple ID:   Private information removed from this public forum... Moderator

I have two-step verification turned off (!), but Adobe ignores this and keeps sending me verification codes by email every time I try to log into the behance or fonts.If I attempt to turn the e-mail two-step verification on (to turn it off, becauce maybe it's stuck or sth), I get forced to provide a phone number on top of the email address.  Seriously, Adobe, you're not a bank. How do I turn the two step off, if - according to the setting in my user account - it's already off. 

My account got ended few days ago. I Redeemed a Voucher and that was accepted, but my account doesn't activate again. What I could do?Thanks for helping me!

The moment I try to change it I have to input a verification code sent to said invalid address and I'm stuck.

Hallo, ich möchte mein Abo kündigen. Das Abo beinhaltet Photoshop und Lightroom. Leider werden ich über den Link „Abo kündigen“ nicht direkt zur Online-Kündigung weitergeleitet, sondern zum Support. Dort kann ich allerdings auch nichts bezüglich der Kündigung finden. Kann mir hier jemand weiterhelfen? Vielen Dank!Aydan Naghiyeva

Foi feita uma cobrança de R$43,40 porém a assinatura contatada é de R$8,50. 

I have been charged for September and October monthly subscriptions - £4.98 and £19.97 each but when I try to cancel the subscription I can't see it asscoiated with any of my 3 email addresses and it is not registered to my phone number either. How do I cancel this subscription and get the 2x monthly costs refunded?

I have paid for premium & have since changed phone. I have signed in with the account premium was brought for & it is not giving me access to the features on my new device. Can you remedy this please as the subscription isn't cheap?