Account, Payment, & Plan

Adobe subscription cancelled but still payment deducted i want my refund 

Buenas ¿Que tal? Resulta que puse mi tarjeta para probar los siete dias de prueba de adobe y lo probe dos dias y nunca mas lo use a el servicio. Ahora me encuentro en mi tarjeta que me debitaron dinero, veo y fue de adobe.com (ahi recorde que abia olvidado cancelar la subscripcion). Sinceramente ya no uso el servicio y estoy pagando por algo que no estoy usando hace rato y quisiera saber si seria posible un reembolso del dinero ya que ese dinero aunque parezca poco lo necesitaba para otra cosa mas importante. Gracias por la atencion de antemano. Saludos desde Uruguay!!!!!   [El moderador movió el hilo al foro correcto]

Well i reactivated it and changed the plan now. But still, do i still charged? 

I wanted to try out the free trial in adobe so I entered my card and got it. And after that I forgot to remove my card and I got charged for a monthly subscription of $36. Then I went through the policy and terms and it clearly mentioned that I could receive my refund within the first 14 days so I cancelled it. But I still didn’t receive my refund and it has already been more than a month. Adobe is a scam 

My account was deducted 106 dollar and I want to refund back .. there is no policy or no way to connect your team ?

Arrivant au terme de mon abonnement 2025/2026 je suis très étonné du montant de la facture pour l'année 2026/2027 passant de 430 à 913 euros, je souhaite connaître les conditions d'une telle augmentation. Merci pour votre réponse.

I thought I canceled my Adobe Acrobat Pro but only now see that Adobe canceled Adobe Acrobat AI Assistant Plus, something I never even signed up for. This is a sneaky way of billing customers. I now canceled Acrobat Pro today, on the day of the billing and Adobe ends the subscription immediately, even though it is paid for. Just another reflection of Adobe's business model..

Estimado equipo de Adobe Acrobat:Solicito la cancelación inmediata de mi suscripción y el reembolso de los cargos realizados a mi cuenta. En su momento, activé una prueba gratuita que recuerdo haber cancelado, ya que nunca tuve la intención de continuar con el servicio ni de adquirir una suscripción de pago.A pesar de ello, se me han seguido realizando cobros que considero indebidos. Por lo tanto, solicito que revisen mi caso, cancelen cualquier suscripción activa y gestionen el reembolso correspondiente.Adjuntaré las pruebas pertinentes para respaldar mi solicitud. Agradezco su pronta respuesta y una solución satisfactoria.Atentamente,May 

I took a adobe 7 day trial to try it for my business. I cancelled it after 5 days. I noticed money taken from my bank by Adobe; at first I thought it may be a scam and reported it. I had used my company email for the trial. When I came to work and checked Adobe to confirm, it had cunningly charged me for AI feature that I didn’t even sign up for separately. When I signed up to adobe bundle trial, it was part of it, but when I ended my trial, Adobe still saved my card details and charged me for AI assistant, that I don't even use. This is such a shame, Adobe, for a long standing company like you to cheat this way. Absolutely disgusting. 

Hi, Are there any senior discount programs available? Being on a limited fixed income is difficult to continue using Adobe software.

How do I make an official complaint to Adobe by email? I've been paying for an app after I cancelled the trial. 

Hello there,I am from Germany. I have subscribed for AI Assistant for Acrobat. I wanted to try the 7-day free trail version but somehow I missed it. I have already paid one months subscription. Now, I want to cancel the subscription but It shows I have to pay 32.92 euros. As I am a student, It’s really tough fpr me to pay that amount. Can I get some waiver or something like that?Thank you in advance for your advice.

I subscribed on the 30th of September.  I then decided to cancel on the 4 October but my account still got debited.  I am not happy.  Please process the refund urgently.  My email address is <email removed by mod>

Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.O suporte não funciona e isto é um abuso.

my account deactivate the reason is violation [Personal information removed by moderator.] this is a adobe id. please review my account and open plz. 

Nnnn

I have had a mystery payment to adobe coming out of my account for the past few months but cannot find any active subscriptions when I log into Adobe. Is this a scam? I can’t cancel the payment as they don’t appear as a DD or similar. Please help.

Charges  two of the same amount  21.64 and one for 5.40 on the same day. I need help understanding the payments

How can i refund my plan

I am contacting you to formally dispute the cancellation fee being presented to me and to request that it be removed before I proceed with cancellation.I originally signed up for what I understood to be a 7-day free trial. At no point during the sign-up process was it made sufficiently clear, prominent and unambiguous to me that I was entering into an annual contractual commitment, billed monthly, rather than a straightforward monthly subscription that I could cancel without an early termination charge.I am therefore disputing that I gave informed consent to an annual commitment carrying a substantial early cancellation fee. The manner in which the offer and subscription terms were presented led me to reasonably understand that I was signing up for a 7-day trial followed by a monthly subscription, rather than agreeing to remain contractually bound for an entire year.I consider this to raise serious concerns regarding misleading or deceptive representations, inadequate disclosure of mat

Hi all,I need to report an issue regarding customer support and account management.My annual prepaid Creative Cloud Pro plan was scheduled to expire on November 17th. Today (Oct 15), while requesting to remove my stored credit card to prevent auto-renewal, a support agent accidentally canceled my active plan early, immediately cutting off my access—32 days before the actual end date.The supervisor confirmed this was an administrative error from Adobe's side and provided Case ID ADB-47556397-M2S6. However, both chat and phone support insist that the ONLY way to restore my prepaid days or issue a refund is if I re-enter my credit card into the system.I have explicitly refused to store my credit card again to protect my privacy and financial security. It is unacceptable that a customer must re-submit payment details to recover 32 days of prepaid service lost due to a company mistake.Has anyone faced a similar issue where support holds prepaid time hostage unless payment details are kept o

Adobe Firefly Standard paket satın aldım ödeme yapıldı ama

Subject: URGENT – Unable to cancel Creative Cloud Pro trial due to inaccessible emailHello Adobe Support,I am a teacher in Hungary. Today, October 18, 2026, I successfully registered for a 7-day Creative Cloud Pro trial with the teacher discount.During the registration process, I entered an educational username ending in edu.hu to verify my teacher status.Unfortunately, this username does not provide access to an email inbox. Adobe sends verification codes to this address, so I cannot access my subscription or cancel it.My bank has already authorized the subscription, and the first payment of €20.64 is scheduled for October 26, 2026.I have tried the Adobe support chatbot several times, but it keeps asking me to sign in to the account I cannot access.I am formally requesting cancellation of this trial before the first payment.Please tell me how to contact a human support agent in writing, without signing in to the inaccessible account.I have my Adobe order number and can provide it thro

 Many of us have been loyal, paying users of Adobe software for decades during our professional careers. However, upon retiring, we transition to a fixed income where the standard Creative Cloud subscription pricing becomes highly prohibitive for hobbyist and personal use.While Adobe offers generous discounts to students and teachers to foster future professional use, it completely overlooks the lifetime loyalty of its older user base. Offering a senior tier—even if structured similarly to the student/teacher discount—would allow thousands of retired designers, photographers, and hobbyists to remain loyal to the tools they love while respecting our financial realities.

I had an adobe trial subscription for a month, i forgot that the subscription was attached to my card, i transferred money to my card yesterday and i was charged for a new subscription, although there is a week left till the end of the new month, how can i get my subscription money back? i was charged at night yesterday, i cancelled it in my profile in the morning and why didn't the subscription just get cancelled after a few weeks without payment?