Account, Payment, & Plan

Hello,I am trying to cancel my Adobe subscription, but the cancellation option is not available in my account. I have checked my plan settings several times, but there is no option to cancel or manage the subscription properly.I do not want this plan to renew, and I do not authorize any future charges. I need Adobe support to cancel my subscription immediately and send me written confirmation that the cancellation has been completed.Could someone please provide a direct support contact or help me resolve this issue?Thank you.

I' m having the same problem right now. I have canceled the subscription, but they are still trying to make me pay!

No, tengo una pregunta, pero como no encontre un email o algun link de acceso directo, pondre mi agradecimiento aqui, he sido cliente de ustedes varios años, en el ultimo mes, he quedado sin empleo y algunos problemas,  y no me ha sido posible pagar la suscripcion, quiero darles las gracias , por haberme otorgado el ultimo mes sin costo, que lo han llamado creditos o algo asi, el fin es que no me han cobrado nada, por usar la plataforma Adobe, este proximo mes espero poder reunir mi suscripcion para continuar.  MUCHAS GRACIAS, a veces creemos que corporaciones tan grandes, no tienen un sentido humano, pero si las hay , reciban un abrazo

I'm taying to applying for the Adobe NEXT// Campus Leaders program;however, my college is not listed and it won't let me manually type it in. The “College not listed” button doesn't show up either.

I did not realize that my free trial had ended and was converted into a paid subscription on 26th June 20206.  I noticed the credit card charge on 26th June 2026.  As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.  Please assist with this request?

Please confirm as a matter of urgency how toget a refund, I signed up for the free trial but immediately got charged! This is not on! 

Please refund me my money. I was only intending to do the trail. Can Adobe confirm a refund was issued? 

Hi, I cancelled my subscription, but they are trying to charge me anyway; it says they’ve already made a third attempt to collect payment.

Adobe Acrobat had offered me a free trial, but when I accepted it, 478.80 TL was charged from my card. It is very unpleasant that the user interface misleads customers in this way. Even so, I let it go this time and did not reach out to you. Now I want to cancel so that it won’t renew again, but it says that an early cancellation fee of 2,633.40 TL will be charged for the annual commitment. When I go to the “Manage Commitment” section, it says Annual Plan, Prepaid. I did not select any of these myself; all I wanted was to accept the free trial offer, and even then, the money was withdrawn immediately. Because the system misleads the user, I should not be forced to pay this money or be obliged to use this application for a year. Please resolve this grievance. I request that the subscription on my account, be terminated free of charge.

My Adobe account connected to my Gmail account but now I can’t login with Gmail because my Gmail has been locked recently.Can I get help to log in to my Adobe account to change the email? I can provide bank transaction to confirm my purchases of Adobe products. 

Hello,I received a charge on card that I can’t locate a plan for. I’ve used the transaction search and have located the email ID and it’s attached to this account.I’d like it refundedHelp please :) 

Hello.I have cancelled subscription yesterday and it was within 14 days.When I will recieve my refund?

Ich habe einen Jahres-ABO "Einlösungscode" für Creartive Cloud eingelöst, in meinem Status wird die verlängerung nicht angezeigt.I redeemed a redemption code for a Creative Cloud annual subscription, but the renewal isn't showing up in my status.

Subject: Refund Request – Charge of $44.84 on June 29 (Subscription Already Cancelled)Hello,I'd like to request a refund for my most recent Adobe subscription charge.A payment of $44.84 was deducted from my account on June 29, 2026. I forgot to cancel before the renewal date, and I have not been using the subscription. I have already gone ahead and cancelled the subscription myself, so I'm writing to request a refund for this charge.Since this charge is recent, I'd really appreciate it if you could process a full refund for this payment. Please let me know if you need my account email or order/invoice number to locate the charge.Thank you for your help.

Hi, someone can help me? I signed in to adobe stock for a year, but now I do not need any more but Adobe is telling me to pay 250€ if I cancel the plan...it has been more than a year after I contracted this plan. I am feeling that they set up a perfect trap because when I tried to cancel it the same month after a year still they want to charge 80€. I believe, you have to cancel in the exact minute that makes the year if you do not want to be charged. Anyone has the same problem? 

I already canceled my Adobe subscription—it was just a trial—so why am I still being automatically charged, and why was money deducted today? What is this Adobe Firefly thing you’re doing?

I would like to Cancel my Adobe account before my next billing. Adobe has been sending me around in circles. Is there a direct link to cancel? TY

J’ai été prélevé 30€ le mois dernier cependant je n’ai pas pris d’abonnement volontairement. J’aimerai obtenir un remboursement dans les plus brefs délais ou être contactée afin de solutionner ce problème. 

ich habe mein Probeabonnement innerhalb des Testzeitraums gekündigt. Dennoch wurden mir bereits 50 € berechnet.Nach meiner Kenntnis sieht Ihre Rückerstattungsrichtlinie vor, dass bei einer Kündigung innerhalb von 14 Tagen nach Beginn eines kostenpflichtigen Abonnements eine vollständige Rückerstattung möglich ist. Daher möchte ich Sie höflich bitten, mir die bereits abgebuchten 50 € zu erstatten.Ich freue mich auf Ihre Rückmeldung und bedanke mich im Voraus für die Bearbeitung meines Anliegens.Mit freundlichen Grüßen 

I used my membership for 2 and it was not for what i needed it for i want to cancel and i see that there is a $89 fee for cancelation fee i don't agree with it since i never sign up for it i never knowingly agreed with it I request a free cancelation fee it does not make any sense to sit in a plan jst becasue i cant get out

You charged me $29.99 after my cancellation. I canceled my subscription 2 months ago. Can you make a refund ?thank you 

I’m not sure how I subscribed to this. I was unaware of these charges. How can I be refunded?

I need help to renove my license. My new company do not hace credit card. I choose SEPA option, fill all the data bur payment is not complete. Any idea of how to solve this?

Hallo, ich habe vor einer Weile ein Adobe CC Pro Abo bei Amazon erworben und möchte es gerne mit einem Adobe Konto verknüpfen und aktivieren. Leider bekomme ich immer die Fehlermeldung "Der Verkäufer hat uns mitgeteilt, dass das mit dieser E-Mail-Adresse verknüpfte Konto für dieses Produkt nicht geeignet ist. Um ein Konto zu erstellen, verwende bitte eine andere E-Mail-Adresse." Die Programme tauchen nicht in meinem Adobe Konto Profil und auch nicht in den Desktop Applikationen auf. Ich kann diese Programme also leider nicht nutzen. Ich habe auch schon andere Adobe Konten versucht, leider ohne Erfolg, es kam die gleiche Fehlermeldung. Was kann ich hier tun? Muss Adobe etwas in meinem Profil freischalten? Vielen Dank schon mal. Grüße.Amazon Lizenz Zuweisung: