Account, Payment, & Plan

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Hello Adobe Support,I am unable to cancel my Adobe subscription associated with the email address dash*******@gmail.com. I have tried to cancel the subscription through my Adobe account, but I am unable to complete the cancellation process.I request you to please cancel my Adobe subscription immediately and confirm the cancellation to me. I do not wish to continue with the subscription or be charged for any future billing.Please treat this as an urgent cancellation request and assist me as soon as possible.Thank you for your assistance.Regards,Deepak Naik

I changed my plan, and I shouldn't be charged until January 27. However you tried to charge my card $52 today, and said my payment failed. Please fix the automated payments to show the correct plan and payment. 

How [edited by moderator] do I open a chat with someone from support? All the links always lead to the same main page and I cannot find a button to open a chat or a ticket.   Even the "Real help from real people" -> "Start now" button with a headset leads to the same pointless page. I want to contact someone. HOW? Where do I go from here???

I got hacked two weeks ago, and the hacker managed to delete my entire Google account so I’m unable to login to my Adobe account. However, I’m still getting charged for my plan and I want to cancel it. Is there a way I can do so or can I contact someone to help?

The plans and payment pages is unable to load for a week now 

Bonjour,Je suis abonnée à la formule Adobe creative pro à plein tarif (soit 78,65 €) et j'aimerais passer à la version étudiante étant inscrite à l’université. Comment faire ? Dois-je résilier mon abonnement et choisir celui étudiant ? Merci d'avance pour votre aide.

Meu adobe firefly não está renovando os créditos. Estou sem usa-lo há 02 meses e toda vez que acesso, meus creditos estão esgotados e nunca renovam na data em que fala que será renovado.

I need refund I already unsubscribe but they still took payment yesterday I need refund to my gcash.

My Student Creative Cloud Pro plan bill was recently changed to the regular plan price of $69.99 per month. I missed my re-verification of academic eligibility. When I completed it, I was still eligible for the education discount. Since my plan was already switched to a non-educational one, I was told to contact customer service.

Cuando intento acceder a la prueba gratuita de 7 días e introduzco los datos de la tarjeta, me dice que no soy elegible. Cuál es el problema?

I requested cancellation on the same day that I purchased a free trail and you have been charging me £29.96 since March. I would like a full refund as this is theft 

Me han estado queriendo cobrar 399 mxn por un plan premium, sabiendo que ya cancele con anterioridad y pague la cuota de cancelación correspondiente, hable con uno de sus asistentes y sigue llegandone la factura de intento de cobro, exigo que se borre todos mis datos y tarjetas anexas a adobe 

Repeat billing closed account

Subject: Unable to Complete Adobe Subscription Payment Through PhonePe UPI Dear Support Team, I am trying to purchase an Adobe subscription, but I am unable to complete the payment because I am not receiving any payment request in my PhonePe UPI app. The payment amount displayed on the Adobe checkout page is ₹1,357.00. After selecting the UPI payment option, the Adobe payment page displays a message asking me to open my UPI app and confirm the payment. The page also shows “Waiting for confirmation” and a countdown timer. However, when I manually open PhonePe, no payment request or notification appears. I have checked the app, but I am still unable to find any pending payment request to approve. As a result, Adobe continues waiting for payment confirmation, and I cannot complete my subscription purchase. Issue details: - Service: Adobe subscription- Payment amount: ₹1,357.00- Payment method: UPI- UPI app: PhonePe- Problem: No payment request is appearing in PhonePe.- Error or status dis

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

My question is pretty straightforward. 

Greetings, I've been trying to purchase the adobe creative cloud subscription for students so i can proceed with my college lectures. However, everytime i try to purchase the subscription i get an error. Please take into consideration that:• Credit is the only payment option available to me, no debit or paypal.• I tried 3 different credit cards from different banks, none of them worked.• i tried using VPN• I contacted the banks, they all said the issue is on adobe's end. •I contacted support several times and they did NOT help, they tried to complete the payment on their end and sending me a quote. Didn't work. Told me to try again later. Didn't work. One said that there is a fraud alert on the card. Banks said no issues. One agent got me in contact with a special IT agent and this agent immediately said "i can't solve your problem" and left the live chat right away with no explanation. One agent told me that they can try to contact my bank (unfortunately i misread it as

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere. For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it. Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards. I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard. One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date. I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repea

I am been charged twice for my adobe subscription since September 2026. I was charged 8th and 11th Sept and October 8th and 12th October. I need refund and cancellation of one account.

My free trial for AI Assistant Plus also included a free trial for Adobe Pro for some reason and unknowingly I only got to cancel the free trial for AI Assistant Plus before it changed to a paid subscription. I noticed that I was charged this morning and cancelled the Adobe Pro subscription shortly after. Will I be able to recieve a full refund?

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

Ich möchte Firefly beenden, es ärgert mich dass es in jedem Meeting dabei ist.

Last month I paid for a year’s subscription to Illustrator. I have proof of the card charge and I have been using the Illustrator app consistently since then. Today a notification popped up asking me to start a free trial or buy a subscription. I now cannot access the app without selecting one of these options. I tried customer support but they said there is no account matching my email or card info. I have tried logging out and back in, updating the app, and re-entering my card but nothing has worked. Any insight would be so appreciated!!