Account, Payment, & Plan

I just made an adobe account few days ago and I am trying to add phone number so I can start uploading Stocks but I can’t add my phone number, it says “An error occurred while performing this action. Please try again later”. I have tried it for 3 days and I still get that error. I have tried VPN, tried on my phone through Safari but I still can’t add it.

I signed up for an Adobe Acrobat 7-day free trial and cancelled the plan on the very same day, less than 12 hours after activating it. I also received an email confirmation confirming that my subscription had been cancelled.Despite this, I was charged for the plan a month later. This is unacceptable, as I cancelled within the trial period and have proof of the cancellation. I am requesting a full refund of the charge and immediate confirmation that this subscription has been cancelled and will not renew in the future.

I already cancelled the free trial plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment? 

I started the 7-day free trial, but unfortunately, it didn’t work for me and I didn’t like the system. I canceled the trial that same night, and I even have the confirmation email stating that the cancellation was completed.However, when the billing date arrived, I was still charged the $19 monthly fee. Honestly, I’m very frustrated because if someone cancels their subscription during the free trial, they shouldn’t be charged afterward.Could someone please help me understand how I can request a refund? I would really appreciate it if you could provide me with an email address or contact information for someone who can assist me with this issue.Thank you!

Hej,Jag har inte sagt ja till en prenumeration men verkar nu betala för en.. kan du hjälpa mig med detta? 

I am trying to see how I can support. I feel someone in my company did this by mistake but we’d like to reactive for the remaining period. I’ve attached the refund credit notice received.

لايكنني تحرير النص 

I purchased a subscription and it had free trail i used only one time to try if it feets my need i am not planning to use it i was charged and i want my money back because i am not using it 

I just noticed that I was charged for your services during July and August ,I don't use your services during that period and I am sure that when I did , I used the free of charge servicesObviously I cancelled the subscription but I want to be refundedIs there a link where I can make a refund request ?

[PII removed by moderator]Dzień dobry, zakupiłam premium kilka dni temu i nadal nie działa mi ta funkcja. Zawsze od razu po zakupie działało a teraz kilka dni i nic. 

I have purchased a 1 year subscription directly from Adobe this time, and after 3 weeks I received an email saying that ,, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.For more information, please contact our dedicated customer support line at 00800-4488-23640." I contacted the support team and they don't even care about my issue, they only said that ,, I need to wait for the team to solve this".I have purchased another year subscription but without the 19% additional discount , and again, they don't even care. I'm really disappointed of what Adobe it's doing in the last months, the support it's useless and the help given it's useless.I opened a case at BBB because this is the only solution to ge

Bonjour, je souhaite résilier mon abonnement comment faire?

Good day!I have read and watched some solutions on how to request a refund for a payment made to Adobe. They suggested canceling the subscription directly through the Adobe account. However, I was too late and have already canceled my Adobe Lightroom subscription on the lightroom app through google playstore. How can I request a refund for my payment? Or do you have any suggestions on what I can do?Thank you!

I cancelled my trial, then I got charged, I cancelled again, and now i noticve im still being charged for part of the service that I didnt request or sign up for. I need this to be reverted. 

I wanted to get the free 7-day trial of Creative Cloud Pro, but I received an error stating that my account isn't eligible. Why do you think I got this error? 

Cannot change my plan  

Dieses Abo läuft unter der Mail <removed-kglad>, ich kann es bei Google allerdings nicht finden

I have another account on Adobe and I need to cancel the subsicription of this account

Per sbaglio e per mia dimenticanza è scaduto i giorni di prova e mi hanno accreditato il piano annuale sul mio conto vorrei ricevere rimborso che devo fare ?

I am trying to untangle two license accounts I have. Every time i call Adobe, i am hung up on.What the heck?Anyone got any ideas how I can get them to talk to me.Thanks  

I am seeing an Adobe charge on my Visa card that I did not authorize, and I need help identifying the Adobe account or subscription associated with this transaction.Transaction details: Amount: 513.58 TRY Date: August 14, 2026 Merchant shown by my bank: Adobe, Saggart, Dublin, Ireland Transaction type: E-commerce / online transaction I have already checked my Adobe account and there is no active subscription or plan.I also used Adobe Charge Finder with the transaction details, but it returned no matching result.I then contacted Adobe through the Virtual Assistant and specifically requested a billing/fraud support agent. However, the assistant refuses to connect me to an advisor because my Adobe account does not have an active plan. This leaves me unable to contact Adobe about a charge that may be associated with a different Adobe account.I did not authorize this transaction and I do not recognize it.Could an Adobe Community Manager or Adobe employee please help escalate this case

I'm facing problems to purchase plan from my region (Bangladesh), and I wanna know if my friend who lives in India, he wants to purchase adobe plan for me. so I'm so confused can i use this plan from Bangladesh or not? is there any country related  issue I'll face if I want to use this method. 

تلقيتُ بريدًا إلكترونيًا يُفيد بإلغاء اشتراكي في Adobe Creative Cloud بسبب نشاط احتيالي. كان لديّ اشتراك فعّال اشتريته مباشرةً من Adobe (عبر الموقع الإلكتروني) وكان ساريًا حتى 5 نوفمبر 2026. بعد عشرة أيام، تلقيتُ رسالةً تُفيد بإلغاء اشتراكي. ما نوع النشاط الاحتيالي الذي قد يحدث إذا تم الشراء عبر موقعكم الرسمي؟

I did not realize I was being billed after the trial period I would like to request a refund

I have submited multiple refund requests to Google Play with no luck. I have then submited a refund request via a form from the Adobe Community. I received an email minutes after saying case closed but not if refund issued or not. Please, what is the refund process for a Google Play purchase over 48h? Google play say the funds have been sent to Adobe and sort with Adobe. Tried on chat multiple times and couldn't sort as they're sending me to Google Play. Please, what are the steps to get this refund for this 1 year payment?