Account, Payment, & Plan

i thought i turned off renewal for my creative cloud subscription that i bought a year ago, on august 26th 2025. it renewed a few days ago, august 26 2026 and i immediately cancelled it. will an automatic refund be made? I cannot afford the price this year.please help, i do not know what to do. I read that if its cancelled within 14 days it will refund but will that work here as well? thanksMellie

When signing up for a trial I accidently missed the c at the end of my email address ie .om. I am unable to log in. How do i get assistance to change my email address. 

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

I signed up for a 7-day free trial on August 8, 2026. After using it, I went into my account and cancelled.The signup had created two separate subscriptions, but the cancellation flow surfaced one, and cancelling it appeared to end everything. The second subscription stayed active, converted to a paid annual commitment when the trial ended, and I was charged $21.64 on August 30th on a card that I did not provide in the free trial invoice. Cancelling that second plan now triggers an early termination fee of $109.95.The account records should show this clearly: my original signup invoice lists two subscriptions, and only one is currently active. I'd ask a community manager to check the backend for the cancellation date on the plan I ended. It should be August 8, the same day I signed up.The points I'd ask someone to weigh:I acted within hours of starting the trial. This is not a case of forgetting to cancel before a renewal. The cancellation flow did not indicate that a second commitment

Hello, I need to change my billing adress – specifically, I mean the street and house number. My invoice currently shows a completely different address, and I need it to match my actual address for billing purposes. I've seen a lot of guides that people post in this community chat, but none of the links offer the option to actually change the necessary details on the invoice. What can I do? Many thanks, Ondrej

Adobe needs to contact me right now <Removed by Moderator>, charged me twice through the past months after I canceled!!! Where’s my $42?!? Need a refund right now and can’t get ahold of anyone.. also need my account permanently canceled in every way. 

Wie kann das sein, dass mir ständig so viel Geld abgezogen wird???Ich habe Acrobat Pro nur einmal abgeschlossen. Hab hier aber tausend Abos für ein und das Selbe Produkt. Wenn ich das kündigen will, will man mir für Jedes Einzelne eine vorzeitige Beendigungsgebühr von 46,00€ aufzwingen. Wie kann ich mein Geld erstatten lassen?Das ist einfach eine Frechheit!Ich danke euch für die Unterstützung… LGAlexandra

왜 8월부터 47,300원인가요;;; 원래 20,900원짜리 플랜인데 말이죠;; 답변 부탁드립니다. 

The subscription payment page isn't opening.

Ich schreibe von einem anderen Account da ich mich in meinen Hauptaccount nicht mehr einloggen kann! Es kommt immer die Fehlermeldung, bei Ihrem Konto werden gerade Wartungsarbeiten durchgeführt! Leider weiß ich nicht wie ich das beheben kann, ist egal ob am PC, direkt in der Creative Cloud, auf der Website oder am Handy.

Adobe keeps randomly resetting my password because it thinks I’m using two computers at once. This invariably happens on the weekend when I’m not even working. First, Adobe’s overly aggressive AI is wrong, and it’s super annoying as a customer that has been paying Adobe for 20 years. That is not how you build customer loyalty, as if Adobe cares about that. Today however their was a system wide issue with password reset emails not being sent out, so I spent my Monday morning doing absolutely nothing except complain about Adobe on Reddit. Adobe needs to stop this. Seriously. It is absolutely inexcusable to be so overly aggressive, treat your clients like pirates, and then not let them have access to their accounts again. Boo hiss. This is a rant, and yes, I’m super annoyed and angry with Adobe right now. I would use another company if Adobe wasn’t a monopoly. For the love of God, please Adobe, stop treating your paying customers like this. It’s worse than Comcast, the most hated company

I'm having an absolute nightmare with Adobe customer service.They've been billing me for 2x CC subscriptions for months, and they can't figure out why.Everytime I speak to someone on the phone, or via email, their English just isn't good enough to understand.I'm no nutter, and have been really polite (that's probably the problem), but now I'm starting to lose my rag.does anyone have a UK phone number please?

I want a refund  

I accidentally got billed for Adobe Acrobat after a free trial, I would like to request a refund as I don’t need it.

Adobe scan का trail liya tha or time pura hone ke bad rashi auto pay ho gyi h Or yearly subscribe ho gya h ab mujhe mera refuds chahiye  

Funds for August were deducted from my bank account, but your website shows that payment hasn't been made.

I pay monthly for Creative Cloud and I want to cancel it. Idk why Adobe is charging me a ridiculous amount to do so. I’d like to know when I can cancel my subscription without having to pay a fee and I can’t find this date mentioned anywhere. 

자동결재 3개월째이더군요. 어제(2026. 9월1일)까지 3개월째 자동결재가 이루어졌어요. 사용하지 않았습니다. 이번달 9월1일 것은 환불요청합니다. 지나간 두 달에 대해서는 문제삼지 않겠습니다. 어제 결재된 건, 신한카드, 승인번호 42757615  주문번호 B5DFB42PTDP5KHQ9:649420:mcstandarddebit  에 대해서는 46,200 전액환불 및 구독취소 요청합니다. 구독취소에 따른 계약조항은 모두 숙지하고 있습니다.  전화해주세요. 혹은 문자 이메일도 좋습니다. 빠른 조처를 부탁드립니다. 

My card was charged without me having a subscription, which has been cancelled months ago

I want to cancel my subscription 

originally installed windows, then purchased a Mac back in 2013(thereabouts) bought a new Mac but having issues installing programs because I can’t find serial numbers from original program.

Hola. Actualmente tengo una suscripción de Creative Cloud Pro para estudiantes con mi cuenta personal de Adobe.En 2024 contraté Creative Cloud con la promoción para estudiantes durante el primer año. Después de ese primer año, mi suscripción se renovó automáticamente y pasé a pagar la tarifa estándar para estudiantes. Mi próxima renovación es el 9 de septiembre de 2026.Ahora veo una nueva promoción de Creative Cloud Pro para estudiantes de $11.700 ARS/mes durante los primeros 6 meses y $23.400 ARS/mes durante los siguientes 6 meses.Cuando intento contratar esta promoción desde mi cuenta actual, Adobe me muestra el mensaje "Ya posees Creative Cloud Pro" y no me permite realizar la compra.Quisiera saber si puedo cancelar mi suscripción actual y luego contratar esta promoción estudiantil con la misma cuenta de Adobe, manteniendo mi cuenta y mis archivos, o si mi historial de suscripción anterior me hace inelegible para esta promoción.

In 2022 I began paying for a photoshop account. I recall making something in photoshop, but i don’t remember signing up for a paid subscription and there’s no email chain from adobe about my subscription, no confirmation email or thank you email. Just a verification code from around that time I’m assuming that was to link the account to my email originally when it was made. Then for 4 years month by month adobe has silently charged me 37$ now accumulating to about 1700$ for a subscription I didn’t want and didn’t use. How much of Adobe’s money comes from things like this? Is this by design? I’m pretty upset, this is a large sum of money over a long period of time.

I need to transfer my adobe cc subscription to another account but since my main account the one linked to my adobe cc subscription was hacked I cant sign in with it to transfer. I need costumer support to check it manually asap plz

Hi! I’m contacting you because I would like to request a refund for a recent Adobe Acrobat charge.I had already canceled my subscription previously, but I was still charged approximately $30 USD on August 29. I noticed the charge immediately and I do not wish to continue with the subscription. I would really appreciate it if you could help me review this situation and issue a full refund for the $30 charge made on August 29.Could you please help me with this? Thank you very much!