Account, Payment, & Plan

I would like to ask you to send me the current Certificate of Tax Residence for the tax year 2023

Letzte Woche stand, dass meine Credits bei Firefly, mit 4. August zurückgesetzt werden. Leider steht jetzt auf einmal der 26. August? Wie kann das sein?

Does anyone know how to send an email to Adobe HQ regarding their cost barrier for entry-level designers?--I was recently forced to cancel my Creative Cloud subscription, and I wanted to explain why.I'm an aspiring designer who genuinely enjoys using Adobe's products, but the cost has reached a point where I simply can't justify keeping the subscription. What frustrates me most isn't just the price itself, it's the barrier it creates for people who are trying to enter the creative industry at a time when the industry is fractured, in flux, and not hiring junior designers.New designers need regular access to Adobe's tools to build their skills, create portfolio pieces, and remain competitive in a job market where proficiency with Creative Cloud is often expected. Yet many of us don't have enough client work or income to afford an ongoing subscription. That creates a difficult cycle: we need the software to become more employable, but we need to be more employable to afford the software.

can not find the cancel subscription button

Why does Adobe steal my money? I have ended my subscription and still a debit order comes off a card of mine that is not even loaded with Adobe. Wtf? Give me back my money. First Adobe robs everyone with subscription model with ridiculous monthly rates, then when I cancel they still take my money? This is purely criminal. Adobe has also been deducting an extra amount when I was still subscribed. Give me back my money and stop being so damn greedy. Not a happy customer btw. 

Hi,In April of this year we purchased the yearly plan for Acrobat.  Currently Adobe Acrobat is installed on Windows 11 Pro desktop & refuses to pickup the license that worked fine for almost four months as the purchase date is April 13th 2026.  We have followed all the basic troubleshooting steps, Login and log back out, Close all Adobe process & delete the contents of SLCache folder.  Even after performing a complete uninstall of both Acrobat & Creative Cloud, removing leftovers, it still does not sync the license data.  It appears as if the license data on Adobe’s servers disappeared, remember it worked fine for four months!  An important note, the only proof of paying for this license was the pdf under Billing--->Invoices. Under Billing--->Plans it was blank!  To continue working we paid for a monthly.  Is there a billing email address because I was unable to find one?   Some help would really be appreciated!  Thank you.

buenos dias, solicite la cancelacion de mi suscripcion ya que en realidad no ocupo la aplicacion mas que muy esporadicamente, me enviaron un correo donde fue aprobada la cancelacion, el dia de hoy me llego un mensaje de mi banco y me indican que debo realizar el pago, entro a la pagina y me dicen que tengo un pago pendiente, cuando la cuenta ya esta cancelada   

I signed up for the free trial, which promised no charges for 7 days, but I was charged immediately after entering my card details, without even using the platform. I want a refund, but I can't get in touch with support at all.

I had an Adobe account that I used for my Adobe Pro 2020. I purchased the Adobe Pro subscription at the non-profit pricing through Goodstack. I was charged the non-profit price, but when I view “Manage Plan” on the Adobe site, it shows “Next payment on Jul 20, 2027” and $239.88. Isn’t it supposed to renew next year at the non-profit price? 

8/4/2026 Please reactive my serial number for  Adobe Acrobat Pro XI on my new laptop. My old laptop that was using it was damaged and is not accessible to deactivate the serial number. I have downloaded Adobe Acrobat Pro XI on my new computer and get an error message saying the serial number is already in use by the maximum allowed computers. My Adobe account does not list any computers using the serial number.Thank you

Hi, I’m Polish, living in Poland, my card details are PL, I have Lightroom for iPad subscription active. Now I want to purchase Lightroom Classical + Photoshop, I’m going via the checkout process, due some reason country field is pre-populated with Ukraine, once changed to Poland pages throws “Unknown Error”, even if I change country on the page beforehand, during checkout it’s still Ukraine. Can you help me here?

Why did you debit my account when I cancelled my subscription on July 16 2026

merhaba ben abonelik iptali yaptığım halde para çekmek için bekleyen işlemlerde ve ben para çekilmesini istemiyorum hesabımı da silemiyorum bu yüzden yardım edin lütfen

Namaste!I forgot to cancel my free trial, and I was charged US$38.16 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed.After the charge, I immediately canceled my subscription plan.Please process a refund for the US$38.16 payment.Thank you!

So as the title explain my computer is dead and i wont be able to use my adobe subscritption for a while.I would like to unsuscribe from Adobe but without the fees since the situation is not something that i can do anything about… Thank for your help

Can you refund my money. Did not like or use the product 

Hello, I upgraded my existing Creative Cloud plan to 1 TB through my Adobe account. My Adobe account shows the plan as active. However, my storage is still showing only 20 GB everywhere: Creative Cloud on the web Creative Cloud on my computer Creative Cloud mobile app I have already signed out and back in, and I have also reinstalled Creative Cloud, but the issue remains. When I click "Get access to your apps and services", it only redirects me back to Creative Cloud

Please help me stop the acrobat standard billing. 

Ya tengo contratado el asistente virtual, pero no tengo la version plus de acrobat y esa viene solamente con el pago de la <iA incluida, pero yo ya estoy pagando anualmente el plan solo de IA

Realizei o pagamento da minha conta e ela foi encerrada, não consigo mais utilizar e nem entrar em contato com nenhum suporte 

Hello, I am experiencing a similar issue with the AI Assistant for Acrobat subscription. I only signed up for the 7-day free trial because I needed to convert one file. However, I was unexpectedly charged £4.98 for the subscription after the trial ended. I have not used the AI Assistant service at all since then. When I tried to cancel the subscription, Adobe informed me that I would also need to pay an early cancellation fee of approximately £29. I did not realise that the free trial would automatically convert into a longer-term subscription with an early termination charge. I would like to cancel the subscription immediately and request that the early cancellation fee be waived. I would also appreciate a refund of the £4.98 charge, as I have not used the service during the paid subscription period. I have tried to contact Adobe support, but I cannot find any way to speak to a live agent, which is why I am posting here. Could an Adobe representative please help me cancel the subscrip

fungera, ska det stå sist. 

Ma carte bancaire ayant changée, Adobe ne pouvait plus opérer le paiement. Entre-deux, j’ai souhaité arrêter mon abonnement et quand j’ai voulu me connecter à l’espace de gestion de mon compte, il m’a été demandé de tout d’abord renseigner les nouvelles informations de paiement. Ce que j’ai fait. J’ai payé deux fois de suite, sans qu’il n’y ait aucune mise à jour ou possibilité de se connecter de nouveau à mon compte pour le désactiver. Je ne trouve aucune assistance Adobe pour m’accompagner dans le processus de résiliation et à présent, également me rembourser un mois de paiement payé en trop.

Comment contacter le service client ? Je ne trouve pas, et c’est insupportable au vu du prix que l’on paye. Je tourne en rond sur des pages de “contact” sans trouver de chat ou de formulaire de contact.

All I want is a full refund on a subscription that I did not want and you guys still proceeded to make the transaction. Can the adobe team just take a look at my account, cancel the subscription that I’m not even using and refund me my money? Please, that’s all I ask.Please contact me directly.