Account, Payment, & Plan

Hi eveyone, I'm unable to pay my billing. There's an issue occurring: commerce.adobe.com refused to connect. please help me to fix this error.     [Mod: Moved to the Account, Payment & Plan forum]  

Hello,I purchased an Amazon code for a one-year Creative Cloud subscription last November. About a month ago, I cancelled the auto-renewal, and it clearly stated that I had approximately 87 days remaining on my subscription.However, as of today, I no longer have access to the Adobe suite, even though my subscription should be valid until November 21.I have no way of contacting a human through customer service, as the chatbot considers that I don’t have an active subscription. I also can’t see the Amazon code listed as a cancelled subscription. It’s as if the past 10 months of my subscription simply never existed.Could you please look into this and restore my access for the remaining period of my subscription?Thanks

 Bonjour j’ai pris un abonnement Photoshop dernièr logiciel le plus récent j’ai payé avec ma carte visa et l’accord de ma banque et je n’ai aucun reçu d’Adobe 

When trying to subscribe a free trail version it always saying bank problem and Billing errors, i tried 10 new accounts it always saying same thing same problem. How to rectify this problem and how to subscribe free trail on new accounts

Hello! The option to manage my plan is not available. Who do I contact to cancel my free trial plan? Thank you! 

Estou tentando gerar pagamento por boleto para um ano de assinatura do Creative Cloud, porém o boleto nunca chega ao meu email. Entrei em contato pelo atendimento do chat e fui atendida por Ashuri, por tradução simultânea. Ele me enviou um primeiro boleto, que estava com o valor errado, pois não considerava o desconto e em seguida me gerou outro boleto, com o valor correto. O problema é que, no boleto, o nome do beneficiário se chama PPRO BRASIL LTDA, que pesquisei e vi que é uma processadora de pagamentos intermediando transações financeiras, porém eu não consegui me sentir segura o suficiente para realizar o pagamento. Queria saber se tem alguma validação ou confirmação de que pagando esse boleto a assinatura de fato será ativada.  

I'd like to cancel the Adobe subscription, could anyone help me how can I do it. I don't understand why does it say that if I cancel I would be charged by a great amount of money.It is monthly plan and i tried to cancel it before and the wouldn't let me and it ask for payment and i already wanted to cancel it from long time even before the trial ended 

I just tried to start a memebership, but I dont get any mail from adobe. I did pay the 1 cent check, for the freetrial. but im waiting for 45 minutes…. annoying

Hello I had the adobe pro subscription for 5 months and didn’t realise it was taking so much money from my account. I used it for 1 day 5 months ago haven’t used it since, is there a way I can get a refund? I am a struggling student and could really use the money for food

I do not need help, I’m not here to ask questions and I do not want anything answered. I am just genuinely sick and tired of subscription models. I’m struggling and I’m desperate to find work as a freelance graphic designer. Most job listings state I need experience with Photoshop. But Photoshop is locked behind a subscription model where I need to constantly pay and that is simply not something that someone of my economic background can afford. If it were a perpetual license, though, I’m willing to save up what little money I have and pay for the product. Adobe, if you are hearing this, you want to make money right? You want to run a business, right? Then you should understand that nobody wants to pay for a subscription model. And the subscription model is the exact reason why everyone pirates Adobe products. Millions of people, including myself, will be 100% more willing to pay real cold hard cash if it was a one-time payment for a perpetual license where we actually own the products

Creative Cloud Pro contains 25 apps plus cloud services I believe. I use 5 of those: PhotoshopBridgeCamera RawAcrobat ProInDesignplus Adobe fonts.On very rare occasions I have used audition or premier, but I can definitely live without those.I do not use Adobe Cloud storage. I pay for another 20 plus apps that I never use. Neither do I need updates every three weeks that rearrange buttons into menus and change the interface which rarely is an improvement. If I were to get the apps I use independently I would pay even more. To be frank it’s pretty awful, there must be a better way to tailor costs depending on usage. The costs are especially challenging for small businesses or independent artists.I would like to raise this and perhaps Adobe can come up with a better systemThank youMarcus Bastel

Dear Adobe Customer Support,I am writing to request a refund and cancellation regarding my Adobe Acrobat Pro subscription.On May 19, 2025, I signed up for a 7-day trial of Adobe Acrobat Pro using my personal account. However, I later realized that my company had already purchased a one-year subscription for the same product under my account. Due to this overlap, I was unexpectedly charged $19.99/month for May, June, and July, despite already having access through my company’s subscription.Unfortunately, I was unable to cancel the subscription online. Given that this is a case of duplicate billing, I kindly request a full refund for the three months that were charged ($59.97 in total) and the immediate cancellation of the ongoing subscription to prevent any further charges.Here are the details of the subscription in question:Order number: AB05377521942CUSOrder date: May 19, 2025Please let me know if any additional information is needed. I appreciate your prompt assistance with this issu

Dear Adobe Customer Support,I hope this email finds you well.I am writing regarding an automatic annual subscription charge that was recently billed to my GCASH account for my Adobe Acrobat Pro annual subscription.Regretfully, I would like to inform you that I only wanted to try the app and its full benefits for a month and assess whether i will wish to continue my subscription. I may have overlooked the automatic subscription setting and did not intend to apply the 1 year subscription as shown in the current billing period.In this regard, I respectfully request the cancellation of my 1 year subscription, change it to the 1 month subscription and would also like to request consideration for a refund of the recent charge made to my GCASH account (see attached). Please let me know if any additional information is needed from my end, aside from my account details, registered email address or transaction reference number, to facilitate the review of my request.Email: ******GCASH Account: *

I've payed for a year and just now noticed I never had a chance to cancel.  The monthly fee was raised and now I currently can't afford it.  Please cancel my subscription without the several hundred dollars in cancellation fees please.

I subscribed to the trial of Adobe Acrobat pro DC and at the end of the trial period I wasn't satisfied with the service I got, and as such I wasn't interested in having a long term subscription, how can I get my card details removed from adobe and stop prompting the card for payment?

Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé 

Hi! I urgently need help with a subscription/billing issue.I hope someone can solve this issue. My Adobe Acrobat Pro subscription was due for payment on August 30, 2026. The payment initially failed because my online payment account did not have sufficient funds.Adobe later charged my linkeda account ₱2,115.68, and this amount was successfully deducted. This exactly matches the August 31 invoice in my Adobe Billing History.However, my Adobe account is STILL showing “Billing issue,” and my subscription is not showing properly as active/paid.I am very concerned because the money has already been taken from my account, but Adobe is still showing an unresolved billing issue.I did not intend to continue the subscription, so I want to cancel the subscription,Can someone please urgently confirm:Has my ₱2,115.68 payment actually been received and applied to my Adobe account? Why is my subscription still showing “Billing issue” despite the successful payment? Can the subscription be cancelled i

Hi Adobe Support, I urgently need help with my Adobe Acrobat Pro subscription and billing.I originally signed up for the 7-day free trial of Acrobat Pro for a small project. I only used it for approximately 2 hours and never intended to continue with a paid subscription. Unfortunately, I forgot to cancel the trial before it ended.My payment was initially unsuccessful on August 30 because there were insufficient funds in my linked GCash account. Adobe later retried the payment.Today, September 5, 2026, Adobe successfully charged my online payment account ₱2,115.68.I have now received an official Adobe Receipt confirming:Invoice date: August 31, 2026 Paid: September 5, 2026 at 7:06 AM GMT+8 Payment method: GCash Total: ₱2,115.68 Order number: AD04970900292CPHHowever, my Adobe account is STILL showing “Billing issue.”This is concerning because I have already been charged and Adobe has issued a receipt confirming that the payment was received, yet my account still does not appear to reflec

Hello,I’d like to request a subscription refund, since I was certain I cancelled my subscription withing the trial period, yet I was charged today (Billing ID B-4P6382349F8898044).Can you please reufnd the payment as I wont be using the services?Thank you.

Contrate el plan en agosto y no tarde mas que dos dias en cancelar y me llegaron correos de cancelación y después tengo el cobro del mes de septiembre cuando ya habia cancelado. Que nefasto

Subject: Request to link mobile number to account for active subscriptionDear Support Team,I have purchased a subscription using my mobile number, but I am unable to activate or use it on this app. The app currently only allows logging in or applying subscriptions via Email ID, and there is no option to link or use a mobile number.Could you please help me link my mobile number to this account or migrate my active subscription so that I can access the benefits?Thank youAadesh Meena PRIVATE INFORMATION REMOVED FROM PUBLIC FORUM

I have the acrobat app on my pc and when I started the 7 day free trial, i wasnt signed in. But i did fill in all my banking detail an such. And after I realized my mistake, i signed in and did the whole 7 day free trial sign up again. But I got an email for the second one. No im worried that the first attempt is active but isnt showing. Is that a possibility? 

Dear Adobe Support,I am submitting a formal complaint regarding charges and a subscription on my Adobe account that I did not authorize.I initially cancelled my Adobe subscription, and on 20 September I was charged €24.59. I then checked my account and discovered that another plan had been activated for an entire year. I did not sign up for this plan, I did not activate it, and I did not authorize it.I was then informed that approximately €90 would be charged for this annual subscription. I do not understand why this subscription exists or why I am being charged for a service that I never requested.I have now deleted my Adobe account. I am formally disputing this charge and requesting a full investigation.Please explain:when and how this additional annual subscription was activated, what authorization you have for this subscription, why I am being charged approximately €90, and why this charge was associated with my account without my consent.I do not authorize the €90 payment and I re

Dear sir,My card debit without my knowledge can you please cancel my subscription and refund my money on same card.Regards Haseeb 0522366550

I have canceled my subscription to adobe today september 19, 2026, but I still have not received a refund to my account. Please tell me how many days it will take for the refund to arrive in my Dana account.