Account, Payment, & Plan

플랜을 자세히 살펴보지 못하고 연간, 월별로 결재하였는데 (7.21./ 8.21. 지출됨)플랜을 취소하고자 하여 취소하였습니다. 그러니 약 4만 3천원의 취소수수료가 나갈 것이라고 뜨는데43천원의 취소수수료는 결제 내역에 뜨지 않는데, 어디서 확인할 수 있는지 8.21.이후 프로기능 사용한 적 없는데 환불이 가능한 것인지 문의드립니다. 2번( 중 1번은 사용하지 않음) 사용하였는데, 이 경우 총비용이 26,400+26,400+(수수료)43,000으로 약 95,000원이 지출하게 되어서  도움요청드립니다.

you are disgusting just hungry for credits changed correct spelling to garbage. I wanted to improve Sanskrit Srimad Bhagavad Gita. You gave me a disgusting and mutilated spelling garbage and asked for more credits. Your sole purpose is to make money.

Hi, I’m trying to cancel my Adobe Acrobat Pro subscription, but I’m being charged a CAD $77.97 early cancellation fee. I genuinely thought I was using the free version of Acrobat and did not realize I had signed up for an annual paid commitment.I’ve also been charged CAD $29.11 every month since March, which I only recently realized. I’m currently experiencing financial hardship and these charges have affected my ability to pay my rent.I’m asking if you can please make an exception, waive the $77.97 cancellation fee, cancel my subscription, and refund the recent charges. I did not knowingly intend to maintain a paid annual subscription. Please escalate this to a billing specialist if necessary.

I have been seeing a recurring charge of $21.73 on my bank account from Adobe for quite some time. I checked, and I don’t have any paid subscriptions. When I used the Adobe Charge Finder, I found out that the person is not a friend or relative, and I didn’t even recognize the email address. How do I stop the $21.73 monthly charge?

First and foremost, please refrain from suggesting me resellers.I’ve been thinking about this for a long time, and after doing some research into Adobe’s availability and pricing by country, I genuinely want to ask Adobe this question.Why doesn’t Bangladesh have an official Adobe subscription system with localized pricing in BDT, similar to what Adobe offers in markets like India?I’m a creative professional from Bangladesh, and Adobe products are a huge part of the creative industry here. Graphic designers, video editors, motion designers, photographers, freelancers, agencies, students, YouTubers and content creators use Photoshop, Illustrator, Premiere Pro, After Effects and other Adobe products every day.So the demand is already there.The problem is accessibility.As I understand it, Bangladesh currently doesn’t have the same direct Adobe.com purchasing experience that some other markets have. Instead, users are generally directed toward resellers. The problem is that many resellers s

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

I need to cancel my free trial for FIREFLY. Please help 

No tengo suscripción activa y me siguen cargando a mi tarjeta cada mes, que hago ? 

texto foi digitado, escolhido uma das vozes, porém a pronuncia que saiu foi o castelhano. Procurei pronuncia brasileira e não tem essa opção.

Adopt keep saying there is a problem with the billing, and need to resolved it first. even though i already fully completed pay the billing. it makes me cant cancel my subscription. i need to refund my money because i am not use this app often. It looks like this app make you cant cancel your subscription by keep saying there is a billing issue and need to resolved it first.  please tell me how can i cancel my subscription? 

DearI used Adobe’s free trial and cancelled it within 7 days in june. Now I see that I’ve been charged 36.29 euros for 3 months via PayPal. But when I checked my account on the Adobe website, I can see that I don’t have a subscription. So why have I been charged? I assume this is a mistake?

I need a full refund on my card, adobe recently deduct my money when the days I had remained 3 days which I have not been using it

I changed my plan after 3 months trial, but Adobe charged me twice. I realize they did not "change plan" like they show but they purchase another plan. So I have to cancel one. But all apps still locked after 3 weeks.How do I access all the apps I've purchased? Adobe, you need to compensate me for the time I was unable to use them.

I cannot find anywhere to get into contact with someone about requesting a refund for my Adobe subscription. Every time I look on their website it sends me to different articles saying the exact same things and I cannot find an email or number to contact to speak with. My issue is that I canceled my subscription a couple weeks ago, so I was shocked when I checked today and saw I still had a subscription running. When I went to cancel it AGAIN, I got charge $370.95. I really really really cannot afford this. Adobe has taken almost $500 from me this month alone, and its not even over yet! I did not know about the 14 day rule, I had definitely canceled my subscription earlier this month (and have email confirmation) so I don’t understand what the charge was today, and have not been receiving any emails from Adobe so I was completely blind to all of this still going on until today.Please help me, I just turned 19 and I really cannot afford this. This is severely impacting every aspect of m

​I didn't receive my 4,000 credits for this month at all. My balance was set to 0 as soon as the new billing cycle started, without any allocation being added. Case ID: ADB-46834117-V9D3

Tenho um plano pelo qual pago 15,12 euros mensais e entro na minha conta e a conta est+a vazia não aparecem os planos e preciso fazer alterações

 Pagi tadi saya mendapat email berikut: Yth. Teguh,Kami menghubungi Anda untuk memberitahukan bahwa pakar pencegahan penipuan kami telah mendeteksi perilaku penipuan terkait langganan Creative Cloud Photography plan with 1TB Anda. Sebagai akibatnya, langganan Anda telah dibatalkan dan Anda tidak lagi dapat mengakses aplikasi maupun layanan Adobe yang disertakan.Untuk informasi lebih lanjut, hubungi saluran dukungan pelanggan khusus kami di 866-493-4991 .Hormat kami,Adobe Genuine Team Sungguh ini membingungkan saya. Saya tidak melakukan apa yang dituduhkan oleh Adobe. Bahkan saya membayar secara sah dan lunas untuk Paket Fotografi. Adakah di sini yang bisa membantu saya? Saya coba menghubungi Adobe tetapi tidak menemukan kontak email yang benar dan saya berada di luar Amerika, ini menyulitkan saya untuk menghubunginya.

I am extremely disappointed with Adobe’s cancellation policy. I cancelled my subscription, yet I was still charged a $158 cancellation fee. I find this incredibly frustrating and unfair.As a customer, I should have the freedom to decide whether I want to continue using a service or cancel it without being hit with such a large unexpected fee. It is very disappointing to feel like I am being penalized simply for choosing not to use the app anymore.Adobe should be more transparent about these charges and give customers a fair choice when cancelling their subscriptions. I hope Adobe seriously reconsider this policy and improve the cancellation experience for its customers.

My free trial was ending on 23 August 2026 and i cancelled my subscription on 22 August 2026, i even received a confirmation email. However im still being billed. Please help cancel this

I was charged $38.46 for an InDesign order (AB08311705601CUS) on Aug 5, 2026, and cancelled the subscription that same day, well within the 14 day refund window. I opened two support cases about this refund, ADB-46506397-K8M9 and ADB-46504440-R0N2. Both are now marked "Resolved" but no refund was ever issued. I checked my card statement through Aug 24 and there is no credit from Adobe anywhere on it. The virtual assistant chat says it does not see a pending refund and cannot escalate to a live agent. Can someone from Adobe staff please look into these two case numbers and process the refund? Thank you.

i can cancelled my subscription but still got billed can u give a refund pls 

Momentan habe ich kein aktives Abo.Das Geld wird weiterhin abgebucht.Wie ist das möglich?

I would like to cancel my subscription without a penalty. Please advice. 

As others in this forum, I have been charged $4.99 and $19.99 monthly for products/services I never requested. I called customer service and first, they asked for the last 4 digits of my credit card to locate the charges. Once they did, they asked for the first 6 digits, which I refused to provide. This is a scam! Wonder how many customers Adobe is ripping off with unauthorized charges. I reported this to my bank as a scam and will proceed to further raise a claim. Embarrassing!  

Bonjour, j'ai pris un abonnement ADOBE il y a de cela un mois, tout fonctionnait les premières semaines. Mais après, il m'était impossible d'avoir accès aux applications, je souhaiterai un remboursement de la somme qui m'a été prélevée pour le deuxième mois.