Account, Payment, & Plan

I have a plan of this type (20GB Photography Plan) which started (with a 7-day free trial) on 15th February 2019, the first payment being taken on 22nd February 2019. Therefore, the last payment of each year's subscription should surely be the one taken in January. At times I have bought annual pre-paid subscriptions from Amazon and added them to my account, and each time this has shifted the "next payment" date forward by 1 year as expected, so I assume that the (effective) end date of my monthly-paid annual subscription should also have been shifted forward in the same way - for example, if I bought such an annual subscription in, say, November 2023, then the monthly payments for my original subscription that started in February 2023 ought to be February - November 2023, then December 2024 - January 2025, since that is 12 payments. At present, my next monthly payment will be in December 2025, and my account page indicates that this will be at the recently-announced increased price. H

bom dia. Não está aparecendo a cobrança mensal do meu plano .

Hello,I have an urgent problem! With the expiration of the past year 2024 I thought the subscription plan paid monthly would end as well so I created another account where I purchased the plan for students while there was the sale during december. However, I've just been charged 67 euros for january for the plan I thought would be cancelled by now automatically. I am all nervous and scared, I don't have a lot of money since I am a student and now I'm scared I'll have to pay for two separate plans every month individually or I'll have to pay the cancellation fee. I really need the money. I would like to keep only the subscription on the new account. Please help!

Bonjour, Je n'arrive pas à résilier la formule illustrator. Et lorsque je demande à des agents de m'aider, personne ne répond et ils quittent tous la conversation. Quel manque de professionnalisme. Quelqu'un peux m'expliquer ? Désormais, il y a un message d'erreur qui s'affiche. Merci

It clearly states at checkout that you have a 7-day free trial for the service and it will automatically refund if you cancel. I tried the service on Dec 24, cancelled on the 29th. It's already Jan 6 and I still haven't gotten the refund back. Where is my refund? This company always proves how untrustworthy it is. Can't even talk to anyone about this anywhere.

Buen día, no me aparece la opción para cancelar mi plan, mi plan es anual de pago mensual Acrobat Pro DC, y tampoco mi metodo de pago funciona, ocupo una solución, ni puedo cancelar mi susbcripción ni pagar.

 

I have been getting duplicate bills - different email addresses and credit cards because I plans for two separate laptops. I am now trying to cancel one and it's literally impossible. Does this happen to anyone else?  

I want to keep my subscription, but it is a pretty hefty cost now that I'm giving back as a volunteer and not getting paid for the graphic work I do. Please consider a "Senior" plan.

Hello,I just tried to cancel my plan, but I’m encountering an error that says:“Unable to load data,” with a retry button, leaving me no options to proceed.I reached out to support, and they told me:“Sorry, we are unable to access your data. Please try again later,” and then they closed the chat!I only have one day left before the plan renews and charges me, yet I have no way to cancel my plan. The plan got too expensive for me, I don't get that much to be charged this much! 

Hi everyone,I haven’t used Adobe since September 2024 (and canceled the subscrption), but I just noticed that I was charged for an annual subscription starting in December 2024. I tried to cancel it, but now I’m facing an early cancellation fee. I haven’t been able to reach any customer service agents, and I feel it’s really unfair that I was charged for something without my consent and now have to deal with this cancellation fee.Has this happened to anyone else? How did you handle it? Thanks in advance!

Hi, I'm trying to purchase Adobe InDesign, but I keep encountering a payment error. The message I receive says:"The transaction may fail for various reasons. Please double-check and ensure your payment details are entered correctly. If this problem persists, you may need to use a different payment method or contact your bank."The system highlights my card and ZIP code fields in red, but my card works perfectly fine on other services. I'm not sure what could be wrong with the ZIP code. Has anyone else experienced this? Any advice on how to fix it? Thank you!

So, times are rough. I don't have the money to pay for my AE and PR subscriptions. I wish to cancel them temporarily until I've got the money to continue. However, when I try to manage my plans and cancel my subscriptions, i recieve a message saying that I cannot manage my plans until I update my payment information - i know what this means: I need to transfer some money into the bank account used for paying adobe, but I don't have the money. So, what now? I'm aware that my account will be suspended if I do not pay, but i just wanna cancel my plans until I can pay. Is there anything I can do? If anyone has any answers, please help.Thank you.

Hi everyone,My Adobe account has been locked due to multiple failed login attempts, but I’m certain that I didn’t forget or enter my password incorrectly. This is a password I use frequently and haven’t changed recently.The issue is that my account has been locked for over a month now, and I haven’t received any response from Adobe or guidance on how to appeal and resolve this. This has been severely impacting my work because my Behance account, which hosts my professional portfolio, is linked to this Adobe account.Has anyone experienced a similar issue or knows how to resolve it? I’d really appreciate any advice or guidance.Thank you so much for your help!

Hello, my elderly mom activated adobe subscription needlessly and is getting charged monthly. We do not know the account credentials, we only see the card charged. Can someone provide us the e-mail from account where followng transactions are charged? [Sensitive info removed by forum moderator.]   If you cannot help us will just close the card.

Hello,  I have cancelled my Adobe Pro since Jun 2024 before the billing cycle. I received the confirmation of the cancelled plan, but I just found out that I am still charged till now (January 2025). I tried to email the company, but I received no reply after a month. I tried its virtual assistant, but they could not help because they were faking it saying that "a real human is behind the virtual assistant" on their web page while it is only a chatbot there. This chatbot cannot help my specific request for a refund for something I did not buy. I have all records of my transactions and cancellations, but I am frustrated on how to contact Adobe for giving back my money. Please someone help me on how to pursue this! 

Olá, acabei não me atentando ao desconto para estudantes quando assinei a adobe Creative Cloud Todos os Apps, 100 GB. Agora, 1 ano depois, com o software ficando mais caro, eu notei que tinha essa opção, como faço para migrar? É só cancelando mesmo? Estou no meu último ano da faculdade, será que isso seria um impeditivo ?

I want my money back. I cancelled my subscription and Adobe took money from me again. This is fraud

My credit card is charged with a membership fee from adobe but I do not see a paid membership in my account settings? How do I see what the fee payment is for?

I closed the email account formerly associated with my account and went through the process of changing my Adobe account to my new email address. Now Photoshop is trying to force me to start a trial subscription. I don't want a trial subscription. I want to resume using my regular subscription. How do I get Adobe to straighten this out?

Hi,  could someone explain, what would happen if I cancel my subscription? It says I would have to pay 123 Euro, but what happens then? Do I have to pay my monthly fee in addition? Is the account then deleted?  Would be great, if someone could help. Thx

Boa tarde.Como acontece todos os anos, renovar a mensalidade do meu plano para o valor de R$ 139,00 para R$ 275,00 é impraticável.

Hi everyone, although I normally appear as a student in the adobe system until 2033, I am asked to be charged an individual account fee, what should I do? I tried to delete the account and register again, but I can't do anything without payment.

Hallo, ich habe mein Foto-Cloud 20GB Abo von monatlich auf jährliche Zahlweise umgestellt. Dazu wurde automatisch das alte ABO gekündigt und ein neues angelegt. Auf dem alten ABO hatte ich aber durch Gutscheinkauf noch ein Guthaben bis 26.11.2025. Trotzdem wurde der Betrag für das komplette neue Jahr abgebucht und eine Rückerstattung vom alten ABO ist bisher nicht erfolgt. Kann das so richtig sein?

I checked my two accounts, there's no subscription. However, I found that my credit card kept billing every month from Sep 2024 to Dec 2024. I only used PS once on Aug.   I couldn’t find any supported way on your website to deal with this issue. Could you please help me to check and refund the fee from Sep 2024 to Dec 2024?   CreditCard No: REMOVED - THIS IS A PUBLIC FORUM, YOU JUST GAVE AWAY YOUR NUMBER - YOU NEED TO CALL YOUR CREDIT CARD COMPANY AND CANCEL YOUR CARD   My Adobe Account:  REMOVED Attached is my bill.   Many thanks!