Account, Payment, & Plan

PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator   위 아이디로 가입을 하고 무료체험을 신청해놔서 7일 후 결제가 되는데, 실수로 삭제된 이메일로 가입을 해서 계정을 찾을 수도 없고  결제를 취소할 수도 없다.   결제 취소해주세요.

Hallo 🙂Ich habe folgendes Problem: Ich hatte für einige Zeit die Adobe Creative Cloud mit allen Anwendungen zum Studentenrabatt, wo man jährlich 230,90€ zahlt. Nun ist dieser abgelaufen und ich habe die E-Mails leider zu spät gesehen, weshalb ich nicht früh genug reagieren konnte.Mein Abo wurde also am 9. Juni automatisch verlängert zum vollen Preis. Bedeutet, ich muss jetzt 797€ zahlen, was für mich leider nicht möglich ist. Was passiert mit meinem Account, wenn ich die Zahlung nicht tätigen kann? Und habe ich irgendwie noch die Möglichkeit, das Abo zu kündigen? Danke schon mal im Voraus.Bin gerade etwas verzweifelt.

after several failed billing attempts from adobe ive been trying to cancel my plan , excpet the problem is that I have to update my payment information and when I do this the only way to save the information which then would let me cancel the plan is a button that says "save and pay" which obviously I dont want to do. Is there any way that I can cancel the plan so adobe stops trying to bill me without me having to pay another months plan ?

I have cancelled my subscription but Adobe keeps billing me. There seems no way I can contact them. I tried the chat, which was the only channel that was offer, but it kicked me out for a technical reason after having wasted my time for 30 mins or so. Told me to come back at a later time. This seems to be fraud.

I have been trying to cancel my subscription for months but can't due to a "billing issue" making me unable to change my plan and cancel. Yet the payment still goes through every month after a couple of tires but the billing issue remains. I've tried to wait the 30 days for it to cancel by itself since I get multiple emails saying the payment won't go through, but after a couple of tries I get billed but still no way to cancel. I just want to cancel my plan.

I got a Yeti Rambler Bottle gift at Adobe Creative Cafe that offers 1 free year of creative cloud but I cant register it? Please help.  

I have two e-mails I use Adobe with. One for designing and the other for free time. I checked both for an active plan, none. The issue is I was billed today for Illustrator. The possibility of having someone else longed-in is not possible as I'm the only one using my laptop (live alone). Never had my bank linked to anything without double checking the safety etc. The virtual assistant was of no help as it didn't understand me most of the time.  Please help.

i just bought photoshop and it says unconpatible?? i dont get this. this pc cost me $4000 USD and it says this. I dont know if this is a bug or not, please help. 

Hello, I can't find my files anywhere, I previously paid for an account and don't anymore. Do I need to purchas a plan just to get the files? What if I purchase the plan and my files aren't there anymore? That would be a waste of time and money. Please help, thanks.

Hi,I just bought 2 Asus ProArt products with an offer of 3 month free for Creative Cloud with each (so 6 month free).Unfortunately, the inscription doesn't work on the Asus website to suscribe the offer and register products.I contacted the Asus support who answered me this is a "technical issue from Adobe" but the is the form on Asus website which doesn't work.So, can anyone confirm me this an issue from Asus website and if there is another way to register my Asus ProArt products to obtain my 6 free month of Creative Cloud?Thanks a lot.

HalloWie lange ist ein neu gekaufter Lizenzcode gültig, oder wann spätestens muss er eingelöst werden?VG Armin

모르고 있었다가 마지막 결제만 취소를 했는데,결제 내역을 보니까 10만원이 훨씬 넘게 그간 결제를 해왔더라고요.X 가 되어 있는 건 사용했거나, 환불 받은 것들이고V 표시가 되어 있는 것들은 사용하지 않았는데 자동결제가 계속 되오던 것들이에요.제발 절반이라도 환불 받고 싶어요. 너무 아까워서 다시 어도비를 사용할 생각이 안들어요.

정기구독 취소 부탁드립니다.

I had to reinstall Windows and now Acrobat Pro is throwing an already activated error.  The deactivation link is greyed out in the app.  How can I deactivate and then activate on my rebuilt PC"

I used my .edu email to subscribe to Adobe Creative Cloud a year ago at the $19.99 rate.  When I signed in previously it would show me a choice of my  personal account where the subscription is or the enterprise account for the college. Now I log in and it only shows the enterprise account so I can't get into my creative cloud and to make matters worse it is now charging me $59.99 + tax for a non-student ( I am still a student)  subscription which I can't even access.  There don't seem to be any options to contact Adobe either. When I click help, it says to contact my enterprise administrator, which obviously would be a waste of time because it's the account I'm trying to access.  

I have an Acrobat Standard DC subscription. I'm not having any issues using Adobe Actobat online, but when I sign in to the Adobe App, a window pops up that says "Start free trial or purchase subscription". Is the Adobe App not included in the Standard subscription? 

Please cancle my 7 day free trial subscription for me. I have tried to do it myself on your website, but it "You can manage this plan soon". My free trial runs out TODAY, and I dont want to pay. This is really frustrating. I would really appriciate if you guys on Adobe coustomer service helped me out. Thank you in advanceJan

Hello everyone, I'm currently facing an issue updating my Photoshop subscription...no matter how hard I try I'm still getting an error...and I'm totally lost since I've used the same credit card for 3 years to do this exact payment, and I currently have more than the required fund to perform it... Any timely help is welcome as my subscription is ending tomorrow and that's what I actually use for my daily work process... Here are some pictures showing the actual amount I added to my card for the transaction which is currently 590GHC making around $36, and the bills I'm supposed to cover ($23):    

I was on a free trial for Adobe Photoshop on the 17th of November. I canceled my trial on the 20th. However, I saw on my bank statement that $20.99 was still withdrawn from my account. I even have the email that confirmed my cancellation. I’m a little confused on why money was drawn from my account and how my subscription is still active. 

Hello  Please help me with this , AdobeSaggart Du ATP deducted 29.9 USD in my bank account dated 09 OCT , 2024 as I already cancelled all my subcription,, How I can I file refund on this?

Why am I being charged 2 different amounts for one sub

Hello, I was getting billed for 2 plans for a year. 1 for 19.99 and another that I wanted for 35.99 which was an online promotion. I would like to know if I can get reimbursed.  I only use 1 account and they were both under my 1 email.  Please let me know if anything can be done. 

How to cancel a subscription?

Здравствуйте!Как можно отменить подписку на иллюстратор?Я купила выгодный пакет с нужными мне проложениями,думала,что иллюстратор автоматически отключится,так как в пакете он тоже есть,но сегодня выставлен счет за оплату.Как отменить подписку? 

Hallo, ich habe zwei verschiedene Kontos - in einem sind alle Apps und in dem anderen nur Adobe Stock. Ich möchte sie zusammenfügen um nur ein zu haben. Kann mir jemand vielleicht weiterhelfen? Danke im Voraus!