Account, Payment, & Plan

Instalé la prueba gratuita de Photoshop para terminar unos proyectos para la universidad. Pasados los 7 días de prueba gratis, me llega al correo de que tengo problemas de facturación, tengo que pagar para seguir con la suscripción pero la quiero cancelar. Voy a mi cuenta para "actualizar" los detalles de pago y me sale que no tengo plan. Luego me sale que supuestamente tengo el de photoshop y me dice que no puedo cancelar la suscripción.  Espero obtener respuesta pronto y me puedan ayudar a cancelar la suscripción.   Gracias.   Nicole.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I do not have an Adobe plan according to my account page but I have been charged month after month with no way to cancel.

I have cancalled my adobe creative cloud subscription and uninstalled it from my computer but I am still getting invoiced and I got an email saying my account is now suspended for non payment. But when i go to my plans it says I have no paid plans and no activated devices?

hello i've bought the free trial and used it for a week but because of my surgery i wasn't able to cancel it after 7th day and my subscription asks me to pay for a whole month. i havent bought the full month yet and it will be my first monthly purchase after trial if i pay but i won't be able to use it this month because of my health issues and what i want to ask is do i have to pay the cancellation fee after buying for the monthly subscription and cancelling right after? i don't want to pay the cancellation fee and i want a refund after i pay for the month. it says if i don't make any move my account will be suspended and i have read somewhere that getting suspended means i have to pay more fees? is it true i don't really know please enlight me on this topic because i wont be able to use it anyway. by the way it has been more than 14 days since my trial ended.

I signed up for a free trial of Acrobat Pro in early July.   It wasn't helpful and I canceled prior to the end of the trial.    I continue to be billed monthly by Adobe.  I've canceled this three times now!

I have an annual plan and pay through PayPal, and since June, I've had a problem with the card linked to PayPal, so the monthly fee wasn't charged (the account was suspended, as it should). But since I was on vacation, I didn't notice that this issue with payments was happening. Now, I want to use my account again, and what I want to know is if I have to pay anything extra to remove the suspension from the account or if it's enough to update the payment details and I'll have my account back without any additional cost.

Here is my order number: AD02708300587CTH.I have already requested a full refund, but I have not received it yet. It has now been 10 days.

I bought a free trial and forgot to cancel it so I was paid. I canceled when I saw this. It's been 11 days since the plan was taken. Will this be refunded?

Please can anybody give me the Adobe Customer Care Team Email Address????Thanks!!!!

I want to add my company's information to the billing address because I need to claim my subscription payment as a business expense. But I can't find a field to insert my company's address. There's only one place to add your card information.

Hola, cancele mi plan el dia 27 de agosto, me encuentro dentro del plazo de reembolso y aun no recibo nada a mi cuenta, me trato de contactar con algun asistente en linea o no tengo respuesta, si me pueden ayudar o asesorar. 

Estoy intentando contratar una nuev suscripcion mensual de adobe illustrator, mi cuenta es nueva, pero  el problema es el mismo: No puedo pagar con ninguna tarjeta. Siempre que termino de rellenar la pasarela de pago mme salta un error, sea la trjeta que sea, por ultimo me marca la casilla de mi codigo postal como erronea cuando anteriormente, en otra cuenta de adobe, había utilizado el mismo codigo y lo aceptó. 

I have a Abode Pro account that I already pay for monthly.  I got a new computer and now Abode will not let me do anything but view...wants me to sign up for a free trial.  Help please.

Dear Behance Support Team,I hope this message finds you well. My name is Abdulrahman, and I have been an active user on Behance for several years. Recently, I have noticed a significant decline in the visibility and engagement of my portfolio projects, which is unusual compared to the performance of my earlier work.Here is the link to my Behance profile: https://www.behance.net/i-Manipulate.I would appreciate it if you could look into whether there are any issues with my account or if it has been flagged in any way that could be affecting its visibility in searches or the community feed. If there are any steps I can take to resolve this issue, please do let me know.Thank you in advance for your time and assistance. I look forward to your response.Best regards,Abdulrahman

Hello, I am experiencing an issue with the payment. I have already paid using a card and my balance has been deducted, but the billing section does not show any update. How can i fix it?

Hello I just closed my subscription for adobe photography. There is information in my account that subscription will last till october 4th. But in photoshop and lightroom I see information that Your subscription ends in 5 days. What is true? I closed my account just after my last payment (septermber 4th) so I assume that I have another month to use adobe product. Or am I wrong?

Sres. de Adobe Acrobat,Acepte probar su producto en versión de prueba y un día antes de que se cumpliera ese periodo realice la cancelación el día 25 de agosto como se me indico en la suscripción donde se indica que debe ser antes del 26 de agosto. Desde entonces vengo recibiendo correos electrónicos donde ustedes intentan realizarse el cobro. SOLICITO QUE CANCELEN ESE COBRO Y QUE DEJEN DE INTENAR DEBITARSE DE MI CUENTA BANCARIA YA QUE NO DESEO SU PRODUCTO.

I have an active subscription for Adobe Acrobat Pro DC. It has been working well and payments are made every month. In the last few days, it has stopped working. I get a 'Subscription Expired' button. When I log on, I can see that the paid subscription is there.When I try to contact Adobe support, there is no help. The Chat is 'currently closed' and the phone line rings busy all the time.We have tried several things on this end including reinstalling the software, but nothing helps. Is there something we can do to get the subscription to be recognized? It is really bad to be paying for something that is not actually available for use and then to have no support or help available to fix the issue.

Currently, invoices are issued in my name and surname. I want to change them to be issued in my company's name. How do I do that?

I am writing to express my deep frustration and disappointment with your subscription cancellation process. For several months, I have been trying to cancel my subscription, yet your system has continually blocked my attempts, demanding payments that I do not owe. This is unacceptable and feels deliberately obstructive.I am not interested in continuing this subscription, and I refuse to be forced into paying for services I neither want nor use. I demand that my subscription be canceled immediately, without any further delays or unjustified charges.I have lost all confidence in your service, and I expect you to address this matter promptly and professionally.Cancel my subscription now.I hope that you still have the ability to understandNo Thank you 

Hi, i am from Poland, and i am planning to buy one year subscription, will the invoice be in my native language or in english?

I was using the 14-day free plan for Adobe Premiere. I deposited 800 Turkish liras to my card linked to my Adobe account for a personal business. This money was automatically withdrawn from my bank account. Then I canceled my plan and asked for my money to be deposited into my bank account, but I did not receive my money. 

Why I can't access to my account plan?

Dear Adobe Customer Support, I recently signed up for a 7-day free trial to test Adobe PDF and provided my credit card details for this purpose. Within the same day, I realized that the product did not meet my needs and requested to unsubscribe. However, I did not receive a confirmation of my unsubscription, and later discovered that my card had been charged. When attempting to stop the auto-recurring monthly payment, I was informed that I had been enrolled in a yearly subscription plan, which incurs a penalty fee of over $100 for early cancellation. This was not clearly communicated during the sign-up process. I find this practice to be untransparent and misleading. It appears that the company prioritizes profit over customer satisfaction by compelling customers to commit to a yearly subscription under the guise of a free trial. I request a clear explanation from your team on how I can cancel my subscription without incurring this penalty. I have already paid for t

Les ha pasado que comunicarse con servicio al cliente de Adobe es imposible? Les cuento que desde hace 3 meses me debitan doble el plan y NADIE hace nada, llevo todo este tiempo intentando una solución amable y no ha sido posible. Además cansada de regalar mi plata, (víctima de este robo) no me dejan cancelar la cuenta sin que me cobren una multa. CÓMO ES POSIBLE ESTO? A alguien más le ha pasado? Los leo