Account, Payment, & Plan

My account didn't be refundI'm a student and I used adobe produces within refundable period ,I canceled them and still didn't get any information about my refund from adobe .I tried to contact by email but cant , I cannot call directly beacause it's not a domestic calling . Please respond me for any advices about this problem

Contrate por la prueba de 7 días gratuitos y automáticamente hicieron el cobro de mi tarjeta sin respetar los días de prueba, Porfavor quiero el reembolso de mi dinero, ya cancelé la suscripción inmediatamente de que me di cuenta del descuento en mi tarjeta, si tienen que borrar la cuenta no importa solo devuelvan el dinero Porfavor. Adjunto pruebas de la transacción y de la cancelación a la suscripción    [Mod: Moved to the Account, Payment & Plan forum]  

Can I buy Adobe subscription with a debit card in India? My debit cards aren't working, and I want to know if only credit cards are accepted.

hi,I want to try Dreamweaver..  and I need to know, when you try a product, how long from the time you start the try to when they start charging you?I suppose they don't send you a warning a before they charge you so you have a chance to cancel the "try" before they start charging you..so: for how long is it SAFE to keep a "try" program?I found two examples, here and here, of things gone wrong.. thank you... 

Hello i have a problem with payment  I just did a trial period, I didn't ask for a subscription for one month but you sent me an invoice for one month and each time I will have a message in my card asking me for add money to my account

Bonjour,  Est ce qu'une attestation d'inscription à un établissement (ifapme) me donne l'accès à la formule étudiante de Creative cloud (240€/an) ? merci d'avance 

For some reason, my subscription has been cancelled even though I paid it some weeks ago. How is that possible?? Please help. I have to many important things here. // A very stressed out student

I have updated my payment info and the money has even been debited from my account, still it asks me to update it and my account has been suspended. Please help. 

I canceled the plan but they didn't refund the moneyI bought a plan but I didn't like it I canceled the plan but you didn't give me a refund

I signed up for photoshop with a free trial and got a 2 month free trial. I was not able to cancel before the end of the free trial because I was travelling, but I contacted customer service to cancel it 2 days after the purchase for the annual plan went through. I saw on the terms and conditions it said you can cancel and get a full refund if you cancel within 14 days of the purchase.    The agent tried to sell me another plan and tried to tell me I was not able to cancel. She kept saying the 14 days starts from the day the free trial starts. That makes no sense. Pursuant to the terms and conditions, which she sent me, the 14 days starts from the date of initial purchase, which is the day they first charge your credit card.    [Moderator moved the thread to the correct forum]   I was very frustrated and felt like this is very predatory to try to charge me $160 cancellation fee, despite that I was within the 14 day full refund period. 

Hey there,This is my first post on this community, so I hope I'm in the right place with my question. When I was cleaning my email archive recently, I came across a few emails from Adobe dating from around 2010 that rose some questions, because I'd like to minimize the amout of online accounts, IDs etc. I have. I found emails with passwords etc. from the community, my ID and membership. [1] To start with the latter: what about that membership?! I don't have a payed membership, so that can't be it.[2] Do I really need different passwords for all of these 'platforms' so to speak? Or can I throw out a few mails? But to return to my initial question: what mails should I keep and wich can I throw out? I'm looking forward to your clarification. Thanks in advance!Hieke

Hola, venia pagando para usar illustrator, y decidi cambiarme para tener todas las aplicaciones y ya lo pague y no me aparece nada !!!!!!!!!!!!!!!!!!!!!! solamente que tengo illustrator   [El moderador movió el hilo al foro correcto]

Здравствуйте, я не могу внести изменения в платежные данные, просто не работает кнопка. Как связаться с командой для решения данного вопроса? Спасибо

I missed a payment today due to the lack of money on a credit card. Now, once I have enough money on a card when trying to fix the payment by clicking on "Edit billing and payment", the page that follows afterward looks a bit not right, and all the buttons are not clickable, so I can't change the payment method and retry it, while all my Adobe apps are suspended. I would be grateful if someone could tell me how to fix this problem.

I'm trying to cancel my adobe but I have no way of doing so and I have no one I can contact. I keep having a potential fee being charged that's not going through but how do I go about cancelling my subscription?!?

I forgot to cancel my free Adobe acrobat trial and they're making me pay 109$ now to cancel my membership how do I get out of that?

I've just discovered that Adobe have been charging me for Creative Cloud for over a year. They initially sigend me up for 7 day free trial so I could retrieve an Adobe Spark file. I couldn't. I didnt realise I was signed up for the full package. Went to cancel (as I only just realised) and it's $350+ to cancel. This is robbery. No answer on their virutal chat and can't find an email address. Help!

Hello,edit payment popup in all my devices (apple, windows) looks like this. Any idea how to add new payment card? does it work properly for you? 

Visa endingبيجيلي طول الشهر في الدفع كدا و الفيزا اصلا مش منتهية و فضلها كتير حتنتهي في 2028 ممكن تحلو المشكلة ديه لان كدا حيوقفوا الاشتراك و انا بشتغل بيه لو سمحتوا

Hello! I have been in the hospital for three months and came home to a charge on my account that I cannot deal with. I am short on money and this will set me back. I had subscribed for school a year ago and only just got charged without warning. Please help. I can't take this kind of hit to my bank account.

I cannot enter to "adobe store" to check my bills

Boa tarde! Gostaria de solicitar o estorno referente ao valor da assinatura anual, pois eu não assinei o Adobe e consta uma assinatura que eu não reconheço. Assim que cadastrei meu cartão no Apple Store foi cobrada uma assinatura anual que eu gostaria que fosse cancelada de imediato e fosse feito o estorno do valor.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers] I finally get to the hidden final page to cancel my subscription, and the final button doesn't work, and there is no way to actually find out how to "reach out to support".  Such a trash way to run a business.   Congrats Adobe.  A+   [moderator deleted inappropriate content in the subject] [Moderator moved the thread to the correct forum]

Hi everyone!  I have a doubt regarding my adobe subscription:at the beginning of December while trying to cancel my student subscription I was offered 2 months free and of course I accepted, today I got the reminder of the expiration soon and I noticed that the next indicated payment is only 2.10€, I would like to understand if this is true or is it like a bug/glitch and instead I will end up paying the standard cost of about 40€ on Feb 1.

If I've subscribed in the past and want to re-subscribe, I know I will not be eligible for the free trial, but will I still have the option of canceling it within 14 days and receiving a full refund?  Or does that only apply to NEW customers?