Account, Payment, & Plan

Hello, I'm trying to change the plan from ''all apps'' to only ''photography-plan'', but when I attempt to confirm, I get an error message saying that it's not possible. Why is this?

Essentially my university has ended their subscription with Adobe, so I wasn't able to use any of the apps. I clicked on the 7 day free trial to downloaded all of my files. Now when I log into my account I cant see any subscriptions, how do I cancel this free trial before I get charged? I have already started paying the subscription to my non-student account, don't want to pay double.

Hi. Just as it says above. Ideally I would like to speak to an Adobe employee directly, located in Australia. Chatbot disappeared on me; community forum answers don't reference Australia.Thank you to whomever is able to help!

My issue is I'm unable to reset my password - since I've forgotten my current password - while logged in to change it. Any ideas to navigate this? I just want to change my subscription plan but I have to give my password (that I've forgotten) before I'm able to - despite being logged in anyway. I suppose an option is to sign out and change password from there, as this suggests "Forgotten password?", but for some reason this time I'm worried this may not work and I'd be unable to sign in to my account ever again. Since the beginning, I have used Google sign-in and never needed my password. Surely this could be incorporated into the authentication of changing subscription plans instead of needing passwords or at least Google sign-in / any social sign-in to authenticate changing passwords while signed in too. Any help or reassurance would be great, thanks!

I recently canceled 2 plans after I realized the actual cost. I WAS TO GET A REFUND SINCE I ONLY HAD THEM LESS THAN 24 HRS. SO FAR, NOTHING. AND THEY'VE TAKEN OFF THE INVOICES SO I HAVE NO PROOF. IS THIS HOW ADOBE WORKS?

Hi,Why a company like Adobe has an user interface for account management that does not work? After trying to cancel a subscription, all you get is a blank screen. If you try to use the chat facility, you cannot type. Instead of looking like a bug, it looks like deceptive practices. Really disappointing to see such a large company either with a buggy user interface that a one man company would provide much better, or worse choosing to do that on purpose.

I've been a monthly subscriber of Adobe Premiere for three years paying every month. The first year I paid $35/month (including tax). Then the next two years I paid $25 (including tax). Just got a subscription renewal for my fourth year that again they want to boost the price back to $35. As a YouTuber barely making a cent and using these products daily it's very frustrating and what I  don't understand is why they rather see me go then to just continue to pay monthly. No offers, not a care. I also currently subscribe to Adobe Photshop with Lightroom and had Adobe After Effects for a year as well before that. Why is it they rather give deals to attract new customers rather then keep the three year paying ones?

Pause subscription

I tried to cancel the subscription during the trial week but adobe showed i have no subscriptions however am being charged today  i need to cancel the subscription and request my refund as there is glitch clearly showing i had no subscriptions and made me believe the subscription got cancelled and still charged 

My card is being charged 4 times a month. I would like to speak to someone.

Hiya, basically I've forgotten the email for an account that has an active subscription in. Recently I asked adobe to cancel my subscription which they "did" but they still took money out of my account. A day ago I called Adobe in an attempt to cancel my subscription once again but they told me that they can't cancel it without an email which I don't have at all. I've also asked my bank to cancel the subscription but they said they couldn't. I have no clue what to do know  please help

Dzień dobry,Proszę o informację jak zmienić dane do faktury ? uzywam planu dla jednej osoby - firma to jednoosoba działalnośc gospodarcza.

Cela fait maintenant des mois déjà que chaque fois que j'essaye d'utiliser mes programmes que j'ai abonné et payé ma contribution que cela mensuelle ou par année (le dernier concerne Adobe Pro) que je dois m'enregistrer à nouveau pour utiliser ces programmes, que je paie mensuellement.Je trouve cela non seulement énervant, mais un perte de temps ainsi qu'une perte de plaisir énorme à utiliser ces programmes pour lesquels je dois déjà payer un prix élevé par mois.C'est incroyable cela, aussi vu le fait que cela fait des années que j'utilise les programmes d'Adobe,  mais si cela continue comme cela, je vais, cela est sûre, non seulement annuler tous les abonnements que j'ai, par ce que ceci n'est pas une façon de traiter un client de longue dâte.En plus de cela, j'essai depuis longtemps déjà de communiquer avec quelqu'un d'Adobe à cause de cela, mais il n'y a jamais quelqu'un qui répond lorsque je demande de l'aide sur le chat d'Adobe.... J'attends de ce fait pas seulement un r

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Hi,I canceled the free trial last Nov, but I just found out that from Dec, Jan, and Feb you took the subscription fees from my Card when I checked my account I found the plan is already canceled and there is no invoice history but every month you charged me the fees for 3 months so far regularly,How can I refund this money and stop it in the upcoming months? I tried to reach out the customer care but I couldn't and the virtual assistant couldn't help me at all.

how do I change the payment region? I can't get my card online. What should I do? 

Does anyone know how to register a formal complaint without going through their customer support team, who are famously useless? I have been charged twice by Adobe this month, and nobody has been able to tell me why. One of these payments looks suspicious. I've spoken to two agents about this via chat, and they simply ended the conversation before doing anything about it.  I then reached out to their Phishing Team, because as per the description on their site, to see if they could help, but they told me to talk to the Customer Support team. I'm cancelling my bank card, issuing a charge-back and ending my Adobe account, but wondering how I can make a formal complaint about this. Anyone had any luck?  One is for a payment of $44, which is my normal monthly subscription fee. The second is the suspicious one-off charge for $80 and the payment details on my bank statement look suspicious. 

Hello adobe firefly ap pay and use kaise karna chahte ho plese replay? 

Hello Support,We have your yearly subscription plan of Adobe Photoshop, the amount is deducted on dated 08/04/2019. I just wanted to add our GSTIN Number in the tax invoice.How could I add the GST number?? Could you please help me on this??Company Name :- Nagpur Soft Embedded Technology Pvt. Ltd. GST No :-   XXXXXXXXXXXXX Your quick response on this will be helpful for me.Thanks,Nagpur Soft Embedded Technology Pvt. Ltd.[Moved from Photoshop to Adobe Creative Cloud by moderator.][GST number removed by moderator.]

Can you please explain why I have to pay for my product when it was purchased outright. When my son got it for me he paid the full retail price for Photoshop, and installed it in to my computer for me, This was then my property to use as and when I needed to, and this is the version I have been using ever since, so can you please tell me why I have to pay a subscription for a product that has already been paid for. As I am now a pensioner, I just do not have the extra money to spare. But have now lost my enjoyment of doing my artwork, I  also do a lot of art to help our charity work for The Royal British Legion as I do a lot of publicity for our branch in Dover.Brian Walton

When you try to cancel you get charged £30 , how can a company rob so many folk where they just want to terminate. 

Hello, Adobe installed an app without my permission last year and I am very upset. Its called Adobe Stock, I NEVER wanted this app, I only installed Photoshop and After effects. I dont know if this is something to do with the change of a plan that relates to one of them.  If it is they never warned me about it. I want to write an offical complaint, but can only seem to chat online. Last time I tried to chat to someone, they didnt understand that I didnt want this app and couldn't afford it, so kept offering me new plans that would then mean charging me for cancelling the current plans and then charging me for the new one!? It is now costing me fortune and I am getting charged too much for this Adobe Stock. I never use it and want to cancel it, but that will also cost me alot! I want the app off my account without charge and want my money back!!!!  Any advice would be great 😞

I have Lightroom 6 installed on my laptop and my desktop. My desktop broke down. New desktop, Windows 10. I try to install LIghtroom but it says I have reached the number of installation available.I did try to deactivate my licence on my account / Activated Devices, but it says You have no activated devices.Contact the chat service, and the support (Mohammad) asked for my order and serial numbers. I provide them. He ended the chat.No solutionWhat is next?Thank you

Last Sept I had to get a tech on the phone with me to help me with something & before he hung up he said I can help you improve your plan , I see you're paying for Prem Pro separately so for the next 3 mths you won't owe anything & you will have ALL of the programs, he made it sound so good & a great deal,  roll around to Jan 2024 & I just happen to have to log into my Adobe account & saw they had hit my CC for 2 accounts, one for  19.99 & one for 29.99, that's 50.0 a month,  ARE YOU KIDDING ME !!!  Now I cannot find a phone # to talk to anyone ,  I need the one that is 29 , because it has Prem Pro in it, the other plan is the one I've had for many yrs but I don't need  2 PS,  2 LR,  2 BR etc.....................Does anyone have a suggestion  for me to fix this before they hit me again 2/21 for another 50.00 !!!  I seriously only use BR, LR, PS & PP.  LR is rarely since I pretty much use PS for all of my

Hallo zusammen, von meinem Konto wurde der monatliche Betrag abgebucht und nicht zurückerstattet, obwohl die Kündigung fristgerecht erfolgte. Die Kündigung lief, mit Ausnahme der unrechtmäßigen Abbuchung, ansonsten einwandfrei. Denn: 1. Der virtuelle Assistenz behauptet, es gäbe keine aktiven Abos, weshalb ich den Kundensupport nicht erreichen kann.2. Es gab am Tag der Kündigung eine Bestätigung per E-Mail "(...) Ihr Dienst endet am 22-Januar-2024 (PT). (...)".3. Ich habe keinen Zugriff auf die Produkte, für die die Zahlung erfolgte. Ich bitte euch um Hilfe.