Account, Payment, & Plan

Hello,I signed up for a free trial on a "Photography plan (20GB)" and then continued to use it. I am satisfied with the software and don't mind the 9,67 EUR a month. BUT then, when another payment of 36,29 EUR came through on my card, I became aware, that apparently I had joined another membership called "Adobe Stock - 10 assets a month". I didn't sign up for anything like this and I decline to pay for this non-sense. I have never used or even downloaded the programs.Apparently, it is a yearly subscription too and it wants a 200 EUR as a cancellation fee. This is absolutely ridiculous and I am not in the financial state to pay for this non-sense.Is there a way where Adobe can cancel this for me right away? Or what should I do?If not, I demand evidence where I can see WHEN and HOW was this new membership started.Thank you!

Hi, can anyone help.I've just seen an amount leave my account of £6.98 in addition to the monthly charge of £9.98.On investigation, I have found that this has been going on for years, it's just simply slipped through the net! Last year was £7.98.After speaking to Adobe they can not find any trace of this on their side, which is really odd as it's for sure legit Adobe.I have several email accounts and one has expired, so I can not get in to see if it was something to do with that, BUT why do ADOBE not have any record of this under my bank account? Also, what the hell is it?Thank you, help appreciated.

Hallo, ich habe ein Problem mit einer Rückrestattung von Adobe an PayPal. Adobe sagt sie hätten die Rückerstattung am 20.5.2024 in die Wege geleitet und ich solle mich an PayPal wenden, Paypal sagt in ihrem Systhem gibt es dazu keinen Eintrag und ich sollte mich an Adobe wenden... das habe ich jetzt zweimal gemacht immer mit dem gleichen Ergebnis... keiner will's gewesen sein und ich habe Pech gehabt? Ich möchte einfach nur die zugesagt Rückerstattung, was kann ich tun?

My account just existing, I can't delete it, I can't buy a new plan or change it, I can't even look the information about my account. It was banned or blocked or i don't know what happened. Even when I create the account with different email, the issue repeats. Maybe my the internet can't get the access to adobe servers(I don't know how to say it correctly.). Or it's just a bug.

Hello, how I can refund my money back (23.79 €), and canceled subscribe. Help me please. 

I have been charged for adobe creative could since i cancelled it in 2021. I have only just noticed. Has anyone else had this problem? what should i do?

Добрый вечер  не пойму как произошла подписка на про Ную версию  сейчас снялась огромная сумма для меня не пойму по какой причине  сейчас редствами не пользуюсь  ю делайте возврат по средствам 

2024/06/02 일요일에 원래 구독하던 플랜 취소 하여 환불대기중이였는데 오히려 같은 금액이 한번 더 나갔는데 확인부탁드립니다.  

Ich habe seit 2019 ein LRC Abo in der Schweiz. Der Beitrag wird mir monatlich von meinem schweizer Konto abgebucht. Jetzt bin ich nach Deutschland umgezogen und habe einen neuen PC angeschafft. Es ist mir auf keine Art und Weise möglich mich in das bestehende Abo einzuloggen, sondern es wird mir ein Probeabo vorgeschlagen. Was ist zu tun?

Hi, I mistakenly subscribed in Lightroom for a year and that's too much. I wanted a free trial but i was fully charged for a year. Please how can i get a refund? I already cancelled the plan.  many thanks 

Hi there, I recently signed up to a free trial of adobe  but I don't think I'll be getting the most out of it so I want to cancel my membership. I was billed but I want to get a refund, how would I go about doing this. Please let me know, thanks! 

Hey guys! we'd are not worked solve a error because unlicensed of the apps adobe about not longer a found the folder Adobe genuine client in the device M1 for macbook?

In going through my bank statements I just discovered that I'm being charged $59.99 a month over the past three months for a plan I never intentionally signed up for, OR EVEN USE. I tried to cancel and found out it I would be charged $269 for an early exit. I see that I'm not the only one to fall into the same trap. I find this very disappointing in a well known and well regarded company. Adobe, please make this right.

Как изменить годовой план на план студента

Reset password does not work, so I can't Change my password 

I look at my credit card bill and I have been charged a subscription for Adobe Pro when I never started a subscription.

I am a new user to Adobe products . I cannot make the payment .And it showing that "Discover is not supported in your region" .I even used some VPN but it is showing again and again like that .    I don't know what to do .

Witam. Dlaczego pobrano mi pieniądze przed upływem wersji próbnej?

Signed up for a a trial, canceled, still got charged.They want $150 cancelation charge online.Been calling over and over to cancel.Instead, they are trying to peddle discounts. "3 months for free then you pay again".When I say "no, I want to cancel", I get put back on hold.It's been days. I'm sitting on hold for hours and, finally:They agreed to cancel the service I never signed up for. $100 down the drain. What is happening with Adobe?

Hello, I get this message from time to time, the reason is that my bank card has expired. I didn't notice when I signed up that it was going to end soon, but I already signed up for an annual plan a couple of months ago.And now in the message it tells me that if I don't update the card the service will be cut off! How is that ! I paid an advance amount to get the service and what if the card is updated from the bank and I don't want to update it on the websiteNote: I tried to update my card information, but I always get problems, so I decided to continue and take advantage of the remaining months that are more than 9 months, and I will not care about adding a new card or solving this problem until the end of the subscription. Or I may change my mind and not renew my subscription again 🙂The question here is, will the service really stop? It is also mentioned in the email sent to me

As shown in the video, the adobe log in page is in an infinite refresh loop where it wont let me log in with my account wherever I try to. Ive cleared all browing data/cookies, tried a different browser, but nothings worked so far.

Even though I paid my bill, this problem continues. I want to cancel my invoice.

I canceled last moth but am still getting charged.. how do i stop this and get my money back?

Hi,Right now my trail almost end and i want to buy adobe but in my crountry it don't it.what should i do?

HELLO SIR , WHEN I AM PURCHASING THE CREATIVE CLOUD. MY CARD DETAILS ARE PERFECT.MY CARD IS ALSO VISA APPROVED BUT IT SHOWS THAT YOUR PAYMENT IS NOT COMPLETE. CONTACT TO BANK . SO WHAT SHOULD I WILL DO NOW ? I HAVE TRIED IT 10-15 TIMES.   [Moderator moved the thread to the correct forum]