Account, Payment, & Plan

BUSCA ALTERNATIVAS ANTES DE PORBAR ADOBE. HE PREGUNTADO VARIAS VECES COMO PONER UNA RECLAMACION FORMAN Y NO TE DAN LA INFORMACION. Hice una prueba gratuita, que luego cancele, antes de los 7 días. Pero se me ha cobrado posteriormente. Me dicen que el cobro es con otro email diferente, y que no me pueden decir que email es, les estoy dando datos de la tarjeta, mios, probando mi identidad como titular del pago que han cobrado indebidamente. Vaya coincidencia que cancelo la version de prueba, gratuita que te cobraran de todos los modos y es con un correo diferente. Por no decir que con esa cuenta, con la que si que hice la subscripcion, aparece que tengo el plan con google store y que lo tengo que cancelar con ellos, en esa cuenta de google, no tengo ninguna subscripción, les pide si les puedo mandar una copia de pantalla, donde se ve que en esa cuenta que ellos dicen que tengo el plan a traves de google, no hay ninguna subscripción 0 y que ya he hablado con google sup

I subscribe awhile ago. My app on my phone is saying subscribed however the app on my laptop is saying renew. Is there a reason why ?

 I decided to cancel my illustrator and photoshop without fee, but this month I got out of the illustrator's charge. I continued to not use the illustrator program.I'd be very grateful if you could solve this problem.

I want to now if i stop to pay plans because i pay now 480 kr and i dont now why. I dont want to pay any more. 

Bonjour, j'ai un souci avec mon compte, en effet ce compte était un compte personnel avec lequel j'ai démarré une période d'essai de 7 jours. Seulement ce compte est passé en compte entreprise dès lors que j'ai validé la période d'essai. Le problème étant qu'il n'y avait aucune trace de la période d'essai donc j'ai pensé que celle-ci n'avait pas était prise en compte comme mon compte est passé en mode entreprise.  Mais voilà que j'ai été prélevé à la fin de la période d'essai et je n'ai aucun moyen d'annuler mon abonnement "classique". Je dois voir directement avec l'administrateur de mon compte entreprise mais celui-ci ne peut rien faire apparemment. Je n'ai pas accès au support étant donné que mon compte est un compte entreprise.  Comment faire pour simplement annuler l'abonnement du compte classique ?  

Ad agosto 2023 ho scaricato la versione di prova di Adobe Acrobat Pro. Credo di essermi collegato con un certo account di cui conosco la password. Poi mi risulta di averla annullata entro i termini.Ma a settembre e a ottobre mi è stato addebitata ugualmente su carta di credito la cifra di 18,29 €. Vorrei annullarla.Mi sono collegato a https://account.adobe.com/plans ma non appare l'opzione di cancellazione e risulta che non c'è nessun abbonamento a mio carico con questo account.Potrebbe essere che l’ho scaricata con un altro account, di cui però non ricordo la password.Suggerimenti ? Grazie

I live in Egypt and the government deactivated all payments outside the country and you are considered as florigen account. please find a solution for us to solve this issue.

hi, I wish to cancel my adobe pro plan that was incorrectly renewed for another entire year. I never wanted to sign up for the year plan in the first place but was unable to get it canceled, when I received the renewal email I instantly canceled the plan. I woke up this morning to see I had been charged for the plan and now if I want to cancel the plan I have a 160$ cancellation fee. This is outrageous, your customer support is beyond useless and I cannot afford the plan as I don't have a job. I never wanted this and now i am stuck and it is too much money.  Help me.

I have had a transaction for £21 and I have no idea as I'm not even subscribed.  The chat feature is a joke as no one seems to be available!!  So I guess Im left having to contact my credit card company

I have paid for the one month subscription but the account is showing no active subscription. There was clearly a technical glitch related issue. Kindly rekindle.

I am being charged although I have no plans, subscriptions or ever tried a trail product from Adobe.I found seven $15.89 charges to my Discover Card since June 15, 2023.   I logged into my old Adobe account, but there is nothing conserning any transactions.The Adobe site and account site give absolutly on help. All the help assumes I have billing subscriptions, but cannot understand that I have no had any business relationship with Adobe. This is not a "tried but changed my mind" situation. I believe my account has been scammed or otherwise compromised.

Refund charges for purchases I haven't made.ADOBE IL CREATIVECLD 044-207-3650 IE -238.42ADOBE ACROPRO SUBS044-207-3650 IEADOBE ACROPRO SUBS -181.10

I was charged $20.99 last night for the renewal of my Adobe Photoshop membership that I'd like to cancel and be refunded for, but when I enter the app I don't even have subcription benefits and it wants me to update my billing method to charge another $20.99 and i don't see the option to cancel it. 

My subscription to the photography package was canceled, 9 days after joining. Although I had subscribed for a year, with monthly payment. I received a letter in the mail that my account was allegedly involved in some fraudulent actions. Although, of course, there were no such actions. What kind of fraudulent actions can there be with an Adobe account? Technical support says only that nothing can be done, go to the bank and dispute your payment there. They don't explain what the fraudulent actions are "because of the privacy policy". Well, how to understand it at all?

I recently had a charge on my work credit card and I never recieved an email invoice that my card was charged.  I spent over an hour trying to find a reciept and no luck.  Why does Adobe make things so difficult.  I need to find my reciept and quite honetly I want to cancel my subscription because I am tired of dealing with this every time my renewal comes around.

Yo trabajo con el plan anual del paquete completo en adobe, pago 68.35 todos los meses y este mes el 21 me cobraron lo normal, sin embargo nuevamente hoy volvieron a cobrarme… hay posibilidad de reembolso o el próximo mes ya no me cobrarán?? 

I cancled mu plan. How so I re-activate my subscription?

I signed up for a free trial but was automatically charged. How do I go about this? The subscription has been cancelled prior to the grace period ending. 

Hi,I started my monthly illustrator subscription in March 2023 and I cancelled it in June 2023, after that I didn't get charged for two months, because I cancelled it, and then in September I am suddenly being charged again. I started a chat with someone from Adobe and instead of helping me they tried to talk me into a deal which will 'save me money'. And through chatting with this unhelpful person I found out I now have a year subscription which means I have to pay 35 euro's if I want to cancel this subscribtion that I never even activated in the first place. It all feels incredibly shady! I really want Adobe to stop charging me and to reimburse these last few payments.

hi... why have i ben charged even when i have cancelled the subcription with in the 7day trial period???i even received the email confirmation for calselling the subscription.

Good morning everyone, A while back a previous colleague mentioned that we can extend our Adobe Creative Cloud Licences. That conversation got lost in threads on the process. Any tips? My license expires middle of Nove 2023.

I need to talk to a live person about my billing problems and Canceling the plan which I mistakenly signed up.  Thank you.

Hi Egypt’s central bank has recently made changes to block all domestic debit cards from transacting cross-border and to block all credit cards issued in foreign currency. Because of this, Adobe customers in Egypt must immediately sign into their accounts and update their payment method to an Egyptian-issued credit card in Egyptian Pound to avoid cancellation of their subscriptions.   The amount due for your subscriptions will remain the same.If your payment information is not updated in your account immediately, we will not be able to process the recurring payment for your subscription, and you’ll lose access to the Adobe apps and services included in your subscription.   You amy refer this article for help.If you have any questions about this or other concerns about your account, please contact Adobe Support for assistance.   Thanks Kanika Sehgal

Hi there, I tried the Adobe DC Trial plan cancelled it before the date was due and got charged anyway with over €200! I want my money back - asap! Help section didn't help and I didn't find anything for a supportchat or an email adress. I just got linked forth and back inside the help-FAQ. I'm quite pissed right now. 

Caros, Nao estou conseguindo cancelar as minhas assinaturas do meu plano de fotografia. O site não permite o cancelamento. Desejo que meu plano seja cancelado imediatamente, caso contrário entrarei com meios judiciais.