Account, Payment, & Plan

      To create a new account, your app will ask for new mail. I have only one mail. What to do in this case?

Hello, I am a teacher at a school and didn't realise Adobe offered such a great discount. I am trying to purchase a CC license, however every time I progress through this: https://helpx.adobe.com/manage-account/using/change-plan.html (and any other step by step guide) I am met by "this purchase is not supported". I would like to ideally keep my account and not create a new one (yet another email + password comination to keep track of!), I've tried getting through to customer support but I seem stuck in an endless loop of self-help guides. How can I change my license and get past the "purchase not supported" error? Many thanks!  Beth

Please help me terminate my account, as I do not wish to use it any further. In fact, I have not used it for the past 4-5 months, and even before that, I did not really use it since I am not proficient in it.I kindly ask you to take into consideration that I have already requested the termination of my account, yet you are still deducting money from my account. I requested the deletion of my profile and was given a 2-3 month free trial period, which I did not use as I did not even use the account during the trial period.Now, when I click on the option to cancel my subscription, I am informed that you are willing to terminate my subscription for a higher fee. This is too expensive for me! Please be kind enough to assist me in cancelling my account free of charge. I am looking forward to your response.Best regards,Krisztián

In February 2023 I tried Photoshop and Indesign and cancelled both within a week (the free trial period). I have confirmations of both cancellations. There are no orders or invoices in my account. Can you tell me why Adobe charges me 24,19 euro on  March 1, 2023? I didn't order anything and want my money back please.

Creative Cloud comes up saying payment details are missing when the app has been paid for by voucher. This has happened for ~3 months now and is a major reason I quit Creative Cloud and don't allow it to run in the background. I should not be obligated to store financial information in Creative Cloud especially when the transaction is completed by other means. Great strategy for annoying users. Making Creative Cloud essential, not so much.

Je souhaite résilier mon abonnement comment faire ?merci

Hi, By mistake I have used 2 e-mails for subscriptions to get Adobe benefits.   (emails removed-kglad)   It's my mistake. I have cancelled the 1st one but forgot to cancel the 2nd one and the money was paid from my VISA. I have cancelled the 2nd one directly after the payment.   Is it possible to refund it?

HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?Please, assure me you won't start charging me after the free trial period.Thanks

Adobe makes it incredibly hard to cancel a subscription within the trial period.   I wanted to experiment a functionality within Acrobat Pro, and decided it wasn't for me. On the same day, I wanted to cancel my trial period via the link available on the FAQs. Once I clicked "Manage Plan", I was met with a screen saying "Social Sign-In not supported". Once I clicked "Continue", I was prompted to set a new password for the account. Once that process concluded, the page went into a loop, once more taking me to the "Social Sign-In not supported" page and having to re-do the process. This made it impossible to cancel the plan via normal methods.   Once contacted an agent, I quickly explained the situation. The agent didn't seem to understand my request. I insisted I just wanted to cancel my trial within the 7-day period to not be charged, and didn't want any deals discounts or others. The agent continuously tried agressive selling tactics, insisting they could not cancel and

I started a month to month membership of the Creative Cloud base plan(9.99 a month) in September 2017. I went to cancel is as I'm not using it enough to warrant the subscription. When I view my current plan it says "Creative Cloud Photography plan(one-year)." When I go to cancel it I'm now greeted with a notification that I have to pay a cancellation fee for the remaining time on my "contract" for $32.70. A contract which I was never aware of as when I signed up it stated it was a month to month plan. Was this something that has changed? Did I misunderstand something when I signed up? And if it is a one year contract it would end in September then why would the remainder only be $32.70? It is unfortunate in any case and extremely frustrating that simple things like these aren't clear to customers.

Hi! I started my Lightroom free trial for a week, but I forgot to cancell it until that time passed. I don't need Lightroom for now so I would like to resign. However I don't have enough money right now to pay for my current subscription and because of that I can't use the option of simply cancelling subscription. Is there any option of doing that or I have to gather enough money to pay for it, and then apply for a refund?

Whats funny is I also cancelled my subscriptions, and low and behold Adobe keep trying to take money from my bank everyday!!! I am reporting them for fraud because these are unauthorised transactions, had I not move my money to my savings you robbing sodds would have my money and I would be none the wiser! Such a big company trying to scam like this! Getting into chat with an agent is like getting blood from a stone, they clearly dont want you getting intouch! Hmmmmmm. Trustpilot here we come....offcom here we come....Picked the wrong dude to try and steal from this time.Adobe..."I have a great idea, lets throw out 7 day free trials, then we have their bank details and we can just take what we want even if they cancel way before trial period ends!" Yeah...not today sorry.  

Hello, I need your help.I want to move from my photography plan to the complete plan, but I can'd find the icon "Manage plan".In my page I have only the icon that allow me to cancel my plan.Please see the fil I attached here. How can I change my plan? Thanks, Simone - Italy

Hi, I forgot that I was at my other adobe account that finishes with hotmail and not gmail. I don't use my hotmail anymore and requested the student licence verification through my hotmail account accidentaly because I didn't realize that I logged in with my hotmail account. When I understood that it was my hotmail account, I cancelled my student licence (Adobe forced me to do) which was verified with my hotmail account and deleted my hotmail account. When I tried to get my licence in my gmail account, identit-e e-mail wrote "You are only allowed to redeem 1 discounted product every 365 days. Our records indicate that you have already redeemed within the past year". But I already deleted my other adobe account and canceled my student licence. Please help so that I can use my student licence with my gmail account.  I deleted my hotmail account which I don't use anymore to have my licence in my gmail account.

I had selected illustrator trial annual plan for 7 days free. After 7 days my money got debited from account. The policies of adobe says that you will get full refund when you cancel the membership before 14 days. I have cancelled my membership on 13th day, all I got only cancelled confirmation email from adobe. After that I am expecting the refund. And even after 10 days I didn't get any refund. I want to write an email about this issue to adobe. Please someone help me with the respective email id for adobe. 

Hello everyone, I no longer use Adobe except for Acrobat and I would like to cancel my student subscription. When I try to do so, it tells me that I will be charged a cancellation fee of €59.99. I would like to know where I can find the exact date of the end of my student offer on the website, so that I can cancel my subscription at the right time, as I am having trouble finding it. Thank you in advance for your help. 

Здравствуйте, 19 марта в 16:08 по казахстанскому времени с моей карты было списано $23,51 за ежемесячную подписку, но я отменил эту подписку и давно ею не пользовался, не могли бы вы вернуть мои деньги обратно на карту

Hello,Last month, I needed to fill one PDF document and I couldn't do it with the free Acrobat program, so I chose to purchase the "free try" of Adobe Pro (one week for free, then 23.99€/ month). Unfortunatly, I forgot to cancel and I had to pay the 23.99€ for March. Now I want to cancel for real because I don't need Adobe Pro at all, it was only for ONE document! I tried to do it on Adobe website, and they told me I'll have to pay 131€!!! For what?? I did'nt agree to purchase the annual program, I purchased the "pay every month and cancel when you want" program! I can't pay 131€ roght now, I don't want to and I simply can't! Is there a way to fix this? If you have an answer, please tell me :((Thank you,Clémence.

I owe you $1,110.39. Can you wait payment from us by April 12, 2023. Your understanding is greately appreciated. Nobutaka Ashihaea Architect PC

I don't understand how was I Charged for 6 straight months on a Yearly Audition plan ???? I LITERALLY downloaded the trial version for ONE day, deleted it, and canceled the plan!! This is Infuriating! absolutely [cursing removed] Infuriating !! SHAME ON YOU ADOBE  

Hello Support, Please help me regarding my issue. I have taken the free trial for adobe creative cloud and I am trying to cancel my subscription from my last two days. I cannot due to a bug that does not let me go ahead from social sign in not supported even after I have made a new password. Could you please cancel my subscription and refund the money? Also I report this bug that does not let me sign in.

I subscribed the Adobe Creative Cloud annual subscription March 4th, 2022. It's been a year and I'm trying to cancel and to my knowledge the cancel fee should now be 0. But it still says £137 which indicates that I'm still on my 7th month. I've checked by bank details and have paid for all 12 months, monthly. So why am I still gonna be charged to cancel?

I'd like to cancel my trial period but I can't because it says "You will be able to manage this plan soon" . Please help. Where can I contact technical support?

Hi, I want to cancel my Creative Cloud membership. It's been a couple of days and it still sasy that I'll be able to manage the plan soon. Any help is appreciated!   [Moderator moved the thread to the correct forum]

Please delete urgently my Adobe ID - [ removed by moderator ] as I need to sign in with my corporate ID, not this one.   Title edited by Moderator