Account, Payment, & Plan

My daughter signed up for the trial using my phone for some reason and now I'm being billed for something I don't need nor can afford. When I looked at cancelling I was told I would be billed for the annual cost. Is there anything I can do about this? I emailed the help desk but never got a reply.

I don't want to cancel the plan, I updated it on the site today and my card was charged, after some time the money was withdrawn again.

Hi, I'm trying to change my plan from a monthly payment to yearly and tried to follow these instructions, but the year plan is not available. Is this even possbile? And how can I get into contact with someone from adobe?   https://helpx.adobe.com/nl/manage-account/using/change-plan.html   Thanks in advance.

Bonjour, je paie actuellement un forfait Ligthroom/Photoshop et un forfait Illustrator, j'ai donc 2 factures chaque mois. Ne puis-je pas trouver une formule/Pack afin de payer un peu moins cher l'ensemble de ces logiciels ?     

Good day,I had a message of failed payment pop up when open the adobe pdf app.When accessing my account it seems as all in order but I dont see invoice Feb.To make sure my service doesn't get interupted can someone help me verify no pyments are missing.Thanks in advance,

Hi. I am having issues with having two types of payments beeing drawn from my account. I have one which is supposed to be Lightroom+Photoshop, but I can't see this one in my app store. It seems to be on my computer, but when trying to stop this, it just refers me to my apps on my phone. I am also paying for just Lightroom+, which is shown in my apps on my phone. I have tried to use the support option, but that won't allow me to type. How to I get ahold of someone to help? 😞

I want to unsubscribe and stop payment! I don't want to use this function anymore. 

Buonasera, sono iscritto all'Adobe Creative Cloud con piano fotografia da diversi anni, pagando sempre € 9,99 al mese, per via del mio regime fiscale. Ho notato che dall'8 novembre 2022 e in tutti i mesi a seguire, oltre a pagare la mia quota normale, c'è sempre un secondo addebito di € 12,19, pur non avendo acquistato altri servizi, e il mio caso non rientra in nessuno dei casi elencati nelle FAQ.Oltretutto, qui in Italia non è disponibile un numero telefonico a cui chiamare per risolvere questo tipo di problemi, ne' ho trovato una chat analoga.Come posso capire da dove viene il secondo addebito?Grazie.

I signed up for a trial and canceled immediately because the download link would not even work. I cancelled my Adobe Illustrator free trial within the 7 days but I still got charged 30 euro. I checked when I cancelled and the cancellation went through. The charge does not show up in my account and i do not have any plans, or a billing history. This is absolutely ridiculous.  Can anyone help?

I needed to use Illustrator for a month, and now when I want to cancel it it says I need to pay around 120$ to as cancellation fee. I selected the "pay monthly" option when I subscribed, why is this fee for?

Today I got charged 61 euro for a plan I never signed up for. I only activated a one month trial for Creative Cloud that I got from my NVIDIA graphics card last year. Now I'm getting billed monthly and there's a cancelation fee? Please cancel my Creative Cloud subscription and refund my money.

Just to inform those who may not have known, if you change your plan mid-term then the one-year commitment starts all over again. I had about 4 months left of the original program I no longer used, so I discovered I can switch to another program that I will be able to find use for, for the remainder of the 4 months. Surprise surprise the year-commitment started all over again. Nowhere did they inform me of this, only after confirmation and commitment of the plan. Really dissapointed that Adobe needs to be this sly. As if they don't make enough money. I have now been paying months for a product I no longer use. And another surprise is they don't even have a complaints department, they make sure you cannot contact them directly. The products are also way over priced for a hobby consumer.

Hello everyone!, So I have a student licence key (.key file) from adobe to use substance Painter but recently I had to wipe my PC. I cant redownload standalone substance painter because it wont let me use my University email to get it (probally because I used it to get the student licence key, so I downloaded creative cloud but it says my trial has ended and I am unsure to where I need to put the licence key to bypass this issue! Would appreciate any help as Deadlines approach!

Hola, cuando intento hacer mi compra en adobe no puedo cambiar mi país, se queda Argentina por default y yo vivo en México. Anterirmente si viví en Argentina pero ahora no cuento con una cuenta bancaria de dicho país.  ¿Qué puedo hacer?

I hope I am posting this question in the right place; I cannot find a Adobe Support specific forum.I am getting updates on my support cases from Adobe via email. However, they appear in Finnish. But, I don't speak Finnish (no offense to anyone from Finland); I speak English. Here is a copy of an email I received today:Tämä sähköpostiviesti on vastaus tukitapaukseen #xxxxxxxxxxxxx jonka Michael xxxxxx on lähettänyt.  Jos haluat vastata tähän päivitykseen tai tarkistaa tapaushistorian, kirjaudu sisään Adoben tukiportaaliin verkossa ja hae tapausnumero kohdasta "recent activity" ("viimeaikaiset tapahtumat"). Jos lisätietojen lähetys on tarpeen, voit tehdä sen avaamalla tapauksen ja lähettämällä päivityksen.  Jos sisäänkirjauksessa on vaikeuksia, katso lisätietoja Adobe-tunnuksen ja -jäsenyyden usein kysytyistä kysymyksistä.  Kiitos,  Adoben asiakaspalveluDoes anyone know where this language setting could be chaged? I logged into my account and looked under the notifica

I bought the AE subscription but I couldn’t download the app because it’s not compatible with my laptop. Since then I couldn’t find where I could cancel the subscription because it doesn’t even register that I have the app but I’m still being charged. I need help.   Title edited by Mod.

I canceled my plan about two months ago because it was charging me $30 every month, I woke up this morning and saw another transaction for $30 for my subscription even though it was already canceled. I went to go see if it was canceled and it last time I checked it said plan canceled, but it told me to cancel again it would charge me $50?! That's outrageous, I canceled my plan two months ago and I'm being charged $80 for it I have never been so upset before, I want my money back, I am never doing business with adobe again. Give me my money back. I canceled it two months ago why is money still being taken out of my account??

helloI wnat cancel my subscription.I'm in a situation where my credit card is removed. So i can't into [Manage plan] button, and i can't cancel my subscription.I didn't use my plan(photoshop, Lightroom) in this month. how can i cancel my plan without payment of this month? 

Hello,I have a problem with changing my plan, I was using Adobe Premiere Pro and now I want to switch to the plan where are all of the programs. When I was changing the plan I noticed there is nice sale for first year of using for 34€. But I cant somehow change it to the plan. It always tells me - Unnable to change, try it later. Tried later but didnt succeed.

I have paid my subscribtion for this month so I can cancel it. The money has gone through, the website is refusing to let me access my plans so I can cancel claiming that theres a billing issue, when said billing issue is fixed

Hi, my plan subscription payment went through successfully from my bank account and it is reflecting in my bank statement as a debit amount. But the Adobe account is not updated with the payment information and still shows payment pending error.   Adobe Billing Error popup that I still keep receiving.   My bank statement reflecting that the payment actually went through successfully. THIS IS A PUBLIC FORUM, PERSONAL INFORMATION REMOVED... Moderator   Please help with fixing this issue as it is very important that my account does not get cancelled.

So basically i paid 1195 pln for a yearly adobe cloud plan but only got back 1081 pln.I cannot find any information about why that might be, the articles say that if i refund within 14 days from the purchase i will get a full refund, yet this one isnt full... 

 omمُعرف الطلبMML14LQ5V4رقم المستند128639479157التاريخ١٣ شعبان، ١٤٤٤ هـرقم التسلسل2-3690220263فوترة إلىVisa .... 1934Mahmoud Faragحي المحطهحي المحطهحائل, 55424

Hello. I canseled my new membership before its trial period end, but I've got the bill. How can I take my payment back?  

Why my invice is higher this month? What is the way to ask service about that? How is it possible to email customer with no option to write back? Who are you?