Account, Payment, & Plan

My plan is an annual plan, paid monthly. I had no idea this was the case in all honesty, as I've had it for so long. Since we are in cost of living crisis, I am needing to cut back. Currently, I'm hit with a £150+ cancelleation fee if I cancel now, but can't see when my plan would "expire" and "renew" itself (if that makes sense) so I can't work out if it's more cost-effective for me to stay or cancel now.  How do I see this information please? 

I have been entirely unable to access real Customer Service support no matter what I have tried. Hours, no days have been spent attempting to find a way to deal with this - time I do not have. I have never experienced anything like this before.  If one tries to follow the breadcrumb trail to "Real People" support, one ends up in a maze with no centre. Any input would be helpful. Thank you. 

Hi all/adobe community,Need help! My dad accidentally bought same subscriptions/plans from his 2 accounts and wants to cancel one of those. The problem is now that he is paying twice for the same product he is using. There is a cancellation fee that we are aware of but if there is any chance to agree that he will leave 1 subscrition on one account and cancel for free same subcription from his 2nd account?As a prove that these account both belongs to him: he is paying from both account with one and the same credit card.First ACC:    ((Details removed by moderator))  Second:   As you can see not only payment details but even names are similar for these account.We couldņ't find the way how to directly contact Adobe on this matter to explain this silly situation.We appreciate any helpon this topic. Thanks in advance!!

Hello, I just signed up for the institutional plan, but I realize this was not what I sought. So I want to cancel my plan and change it to an individual student plan. How can I cancel it immediately? The cancel function is hidden and I could not find it anywhere for my plan. 

Merhaba, geçen ay illustrator programında ödeme yapmadım. Şimdi ödersem, ikisini birden ödemek zorunda mıyım?

申請退款。兩邊都不給我辨理退款跟本是在搶錢

Hello all, so I've moved to a different country so I'd like to change a card I'm paying from but when I go to "add card" I can't  change the country even though I've changed the region on the bottom of my adobe account.  I have a few websites that I have with Adobe and I don't want to lose them by creating a new account. I've been trying to find an email of Adobe so I can't ask them for a help but nothing...Thank you for your help. 

Please, help me?

Bonjour,J’ai Souscrit une formule mensuelle et maintenant que je veux la résilier on me dit que la formule est annuelle et que je vais avoir des frais de 312€ !!!! Sauf que cela n’est pas précisé à la souscription !Quelqu’un peut m’aider ?Cdt

Hello guys,  I have a question. I bought premiere pro for a year, though i found out that i might use other tools from creative cloud. Is there a way to upgrade or i have to wait until the year passed by? Thank you all guys!

Bonjour,J'ai commencé un essai gratuit d'un mois le 22 Mars qui allait par la suite être payant à 59,99€ par mois. Il était cependant précisé dans le mail que si je résiliait cet abonnement avant le 5 mai j'obtiendrais un remboursement complet. J'ai résilié mon abonnement le 15 Avril (avant même la fin de la période d'essai), j'ai bien reçu le mail de confirmation de résiliation, sur mon compte Adobe il est bien précisé que je n'ai aucune formule payante en cours, je n'ai aucune facture disponible sur mon compte, et pourtant j'ai été prélevé le 23 Avril de 59,99€. Je ne l'ai remarqué que maintenant caar c'est apparu hier sur mon compte en banque. Puis-je être remboursé ? Et vais-je être de nouveau prélevé par la suite ? Comment faire pour empêcher cela ?

At the bottom left of my personal profile on here, there are two links: What are their purpose? Currently they are not functiong in any useful way. Clicking on these links downloads two files: These files are tiny and do not contain the data suggested by their title. This is using Firefox 112.0.2 and Safari 16.4. Please advise.R.

BonjourJ'ai été prélevé de € 716 alors que  j ai un abonnement étudiant gratuit.Comment obtenir le remboursement?

Hello Community, i used to be a student until march ´23, now I´m a teacher and still wanted to get the discountfor the package. So I uploaded my contract and it´s already confirmed by adobe.But the price is still at 60 € instead of 30 €How can I change that back to the 30? thanks for your helpValentina

Turns out I have 2 Adobe accounts (seperate email addresses). One is active and the other inactive. installed Ceative Cloud on new computer. The inactive account is interfering with opening my current paid active account.  My question is: if I delete the inactive account, could this effect my current active account? Thanks Dan

Mon contrat annuel va se renouveler dans 4 jours et impossible d'arrêter la formule à chaque fois il me dit qu'il y a une erreur que je peux réessayer plus tard .....ça fait 4 jours que j'essaie ! Quelle solution ??

You have taken payments from credit card unauthorised 

i did not this plan so i can cancel my plan plz switch to my monthly plans.

Hi,I started with the free trial and forgot to cancel it before it turned into the one year plan and now I'm stuck with the plan and have to pay monthly. If I terminate my contract now it will charge me more than 100 euro. Is there away to get my money back since I had paid for the first month without using any of the apps.

Why charge yourself without a subscription

increase the number of licenses

I tried to make a purchase today of the Adobe Creative Cloud Package through the student discount. The pricing, which has been up for at least 3 months since that was the first time I noticed it, is listed at CAD $27.99 for the year. I tried purchasing with their online chat agents, and had 3 agents end the chat on me. Supposedly because they would not respect the terms on their website. I then called their agents over the phone, and their manager stated they would not respect the terms on their official website, and he connected me with their customer support. After struggling with customer support, insisting that they respect the terms that have been on their website for several months now, the person helping me just hung up. So, not only is adobe especially unprofessional regarding customer service, hanging up on me 4 times, but especially unprofessional in that they will not respect their own terms. Does anyone have advice for how to proceed, since I still think they ought to respe

I have received emails saying that my account is still being used to pay for these amenities, but my account and subscription has been cancelled. Emphasis on "been cancelled". I have tried to find a way to contact without having to make a phone call, but no such luck. So, I am posting it on here to see if anything can be done. Last night, I went and checked if my account was still active and the program notified me that there was no such account in the database, so why am I being charged still? I understand this may be a mistake, but if this very program is letting me know that my subscription does not exist, do not take money out of my account. Simple. Thank you! 

사용하던 어도비 학생 할인 프로모션이 1년이 지나 금일 35200원으로 변경되었습니다. 아직 학생 신분이라 기존의 18000원으로 플랜 변경이 가능 할까 여쭤봅니다. 

Привіт, я студент з України і мені потрібно зробити проект, тому мені потрібна програма (Adobe Animate). Я хочу знати, чи є студентські знижки на ліцензії в Україні, чи це тільки для студентів із США?І що саме я повинна зробити, щоб подіяла знижка (вказати номер Університету чи якийсь документ?) ? Дякую.