Account, Payment, & Plan

Meine Bank hat aus Sicherheitsgründen meine Kreditkarte gesperrt. Die neue Kredikarte erhalte ich in 5 Tagen. Adobe konnte die Gebühr nicht einziehen. Wie kann man ADOBE per Mail erreichen, um das Problem zu lösen.Mit freundlichen Grüßen Ralph

I tried to cacel my subscription several times and I always gat the message "There was a problem processing your request." It redirect me to a help page, where I am told to repete the same steps I just did. Is it now an Adobe policy how not to lose customers? Do I need to cancel the credt card?

I made a plan with wrong email address. I want to unsubscribe to the plan but I’m unable to log in because I made a typo with the email. 

I did not manage to cancel the test package. I wanted to cancel the trial package on Monday, but the error popped up. Today they wanted to collect money from the account, but the card is inactive. How to contact customer service. I don't want to pay, I want to cancel. I am asking for email to be operated. There is a chat with service? Please help.

Boa tarde galera !! Alguém poderia me dizer se o plano Photoshop + Lightroom por R$ 43,00/mês....é o Photoshop versão 24.1......pois é impossível falar com alguém da Adobe...Obrigado !!

Hello, This is my 3rd year with Adobe and I do not really use it. I was billed for this year subscription on the 1st of march 2023. I did not receive any notification of the renewal date, nore I was not informed of the inscreasing of the fees per year. I was wondering if I can cancel my subscription and get a refound? Thank you

Olen perunut tilauksen keskiviikkona 1.3. Se on perumisajan sisällä. En maksa mitään maksuja. Tämä ei ole minun oma juttu. tässä kokoeiltiin sukuseuran taseen allekirjoitust. Se ei kuitenkaan onnistunut. Sukuseuta tarvitsee vain kerran vuodessa, ei voida maksaa jatkuvasti. Vielä kerran perun tilauksen   [moderator detached and moved to Account, Payment, & Plan.]

Hallo everyone, I have a problem with my payment. If I check my "change plan" I dont have any plan there and any invoice, , but payments are still leaving the bank account.It just doesn't show any active plan or invoice so nothing can be cancelled. Any advice on how to cancel this? Alternatively, how to get a phone for support?Thanks everyone for the advice

Hi guys,I have a problem with free trial.For almost a week I had no internet access, and I couldn't cancel the free trial of Premiere Pro.Now Adobe wants me to pay for a monthly trial but I haven't use this tool almost at all 😞 Is there a possibility to cancel this monthly trial?I haven't pay yet... Thank you in advance!

Every time I click the verify email after clicking the cancel plan button, I am locked into a verify account loop where no matter what device or web browser I use. I use a school email login account, using the personal account option. After Google login validation, it jumps back to the first page "For your protection, please verify your identity" "Continue with Google". the only way the loop ends is if I click anything but the "continue with google" button. I only get this issue when I try to click "Cancel your plan". Does anyone know a way around this?

Hi, could somebody help me?  The other day, I was about cancelling Photoshop product. While I was cancelling, I got an offer; to use 30 days for free. I thought it was nice an offer, but I realised I got charged...  What happened? Obviously I was trapped in Adobe's unfair marketing trap. Could somebody tell me what to do? Or, just no choice but pay the fee? 

AfternoonI have a problem, I bought a one-year account, but when I go into the account adobe says that the annual subscription to another account, and I do not remember what account. tell me how to transfer the subscriptions to a new account or find out what account has a subscription

Tenía mi suscripción como estudiante en Adobe durante un tiempo, luego, me pasaro de cobrar los 20 euros de la suscripción de estudiantes a cobrarme 30,24 euros. Cuando quiero cancelar la suscripción me pone que si cancelo ahora me cobrarán 153 EUROS CANCELACIÓN ANTICIPADA. La verdad que muy decepcionado con Adobe, al menos arreglar los problemas que causa Premiere y otros parecidos, ya que me tengo que quedar obligado.  Una verguenza, estafadores

Good afternoon Adobe team, I completed my postgraduate studies in December 2022, and shortly afterwards my university disabled my email account. I was unable to see the auto-renewal email in January 2023 and was therefore unable to cancel the auto-renewal (without a cancellation fee). Given my circumstances - where my email was disabled and I was unable to cancel the auto-renewal - I'm simply seeking to cancel my subscription at the end of the billing month without a cancellation fee. I'm not seeking a refund for Jan and Feb 23. I have no need to use Adobe pro products anymore. Kindly seeking your assistance on this matter. Regards, Darwin.

Hi there,  My Adobe account is not authorizing my subscription renewal. The only payment method available for me in Argentina is to pay by credit card. No matter what bank and credit card I try, they are all being rejected by Adobe, even for a credit card that a colleague has successfully used on his own account. How do I proceed? Thank you!

I have a problem with my subscription, does anyone know the direcct email of adobe?

Boa tarde. Eu adquiri o pragrama "Creative Cloud Todos os Apps, 100 GB" para estudante e juntamente veio o programa "Adobe Stock - 10 ativos por mês", o qual não pedi. Estando agora a pagar 36.89€ extra. Tentei cancelar o porgrama e tenho que pagar uma taxa, não tendo como pagar nenhum desses valores gostaria de cancelar. Já tentei entrar em contacto mas não há nenhum número que funciome. Agradeço a resposta rápida ao meu problema, por favor.

Hi I have a annual subscription paid monthly. I recently got a new credit card as my old one is expired. I forgot update my card information on my Adobe account so this months payment did not go through. I immediatly logged into my account to update my card information but was unable to. It just always responded with "there is an issue with the card information" I have tried everything. Different card, different browser, I have looked everywhere for help and tried different methods that were suppose to help but nothing works. I have been digging after information on where I can come in contact with a human representative from Adobe to help me but that seems to be just as likely as there to be rain in a dessert. I found online that so many people have had this problem and the only way to solve it is with a representitive from Adobe. Is there anyone that can help me???

HI! How I can to cancel subscribe if free period is over?

I canceled my Adobe Acrobat Pro Subscription on 31st Jan 2023. I got also mailed about my cancellation.Why they still charged me in Feb 2023 and didn't cancel my subscription?How can I get my refund and cancel my plan?

I lost my original password to log into my personal Adobe Acrobat PRO program. Plus I do not remember what email I used to gain access to said product. I need to stop payments going towards that older product I signed up for several years ago. I'm in a quandry since those withdrawals are draining me financially every month. Is there a way to fix this situation?

I purchased a free adobe pro plan for a week and it didn't take money from my account because I didn't have one. The problem is that I wanted to cancel the payment completely and unfortunately I can't, and I wouldn't want it to charge me money. Unfortunately I didn't know that after 7 days the paid plan will automatically change. What to do in this situation ?

Hi There i was updating my Bank details on my student plan as it said they were out of date and its proceeded to charge me 233 pounds i dont know what this was for or why it charged me as i just updated my bank details for my student plan. I cancelled within the 14 days refund policy then waited the five to seven business days for a refund and still nothing is there a reason for this and if so is there any way for me to get a refund for it or can i not get one?

I have two Adobe accounts, A and B. When I tried to change the primary email address of A to B, the system prompted that the email address is already in use. So, I logged into the B account and requested to deactivate it. After 24 hours, I logged into the A account and tried to change the primary email address to B again, but the system still said that the email address is already in use. Can this problem be solved? This is very important to me.Additionally, I can receive emails normally from both A and B email addresses.

AYUDAInicie adquiriendo LIGHTROOM y me agregaron una applicacion gratis por 30 dias que no pedi ADOBE STOCK no tengo correo de confirmacion y empezaron a cobrar, asi llevo 3 meses pagando casi 800 pesos y si quiero cancelar algo que NO adquiri y menos aprobe me quieren cobrar una multa de 2,300 pesos. Que poca.Alguna idea o ayuda de donde cancelar, Gracias