Account, Payment, & Plan

Why was I charged the full monthly amount when I took out the subscription with the discount on the photo plan (20 GB)?

i cancelled in October 5th 2022 and they kept charging me and their chat support agents ended chat after taking my credit card info ??? 

Housholds should be able to share accounts. My partner and I should not have to pay $40/mo for us both to use photoshop. That is egregious. Why isn't there a houshold account option?

My premium subscription is not working. 

bonjour, en gros je me souviens avoir payé que un abonnement mensuel donc ca a commencé le 5 decembre je paye 23.99€ et le 3 fevrier on ma prelevé 119€ est ce que vous avez une explication a m'apporté svp

Does anyone know how to contact Adobe? I want to double check my plan is monthly, last time I thought it was but it turned out to be an annual and I was stuck paying hundreds of pounds extra. Even if it's a bot!  

I do not understand what is going on!In September I started the trial version of After Effects and right after my trial period Adobe sent me an email to inform me that there was a billing issue and as it was normal to happen, the software was no longer working.Since I couldn't fix my card's problem, I decided to cancel my plan within the first 14 days of my initial purchase, to avoid any cancellation fee in the future.But that was not possible, since adobe doesn't let you cancel your plan if you don't solve your payment issue first.I tried to find a way to contact them but they have made it impossible to do so!!!So I assumed that since Adobe says that my plan expired because of billing problems and the fact that they stopped providing me with any service, it meant that my plan was canceled automatically after my trial and that should be enough for them.What I don't understand is why 5 months later, Adobe is still asking me to update my payment details (Ι presume that they’re still tryi

Hello, I would like to ask about unpleasant issue I am dealing with. As a teacher, I was paying for teacher plan each month 15,73 euro. Unfortunately, after a year (and I admit I absolutely forgot about checking it), my plan was automatically changed to "normal" one for 30,24 euro, so those money was automatically paid. What is worse, in my account there is no option to go back to the teacher plan, although I am still working as a teacher and I could even prove it by the document. That is making me upset, cause double price is something I can hardly effort (as a bonus, cancellation fee is terribly expesive as well) 😞 I couldn't find any way how to directly contact some customer support. Could you please give me an advise how to solve this? I would be grateful. Thank you very much! 

I wanted to subscribe to premier only for one month and i did not know that it was for a year. I do not jave money to pay for it. Is it possible to cancel eith no fee?

I want to end my subscription, which I began today, since I found out it is not the right product for me. I have entered a wrong email address, so I cannot change the adress or get in contact with adope and end the subscription the ordinary way. Is there mailadress or phone I can call?

I don't know what the heck is going on.I can't use my account saying there is a billing issue.But the money was withdrawn and paid for.So when I tried to stop the plan, they said there was a billing issue and said no. I'd like to try chatting, but there's nowhere to chat.What on earth should I do in a situation like this??

Not the hello (I just spent 25 min to find how to contact this company that is not set up a customer service worthy of the name).   How do I contact ADOBE? I canceled 2 days after having subscribed and they still try to take ... impossible to redo the modification to cancel the subscription!

HI, I bought the plan for InDesign and I wanna cancell it.When i'm trying to do that i'm getting a notice says that i'll be charged an earlly cancellation fee  - 407 NIS!!!That's crazy I need to pay 100 dollars for cancelling this planThats a lot of money for me.... 😕😕Please help me find out how to contact Adobe service or how can i deal with this problem

Move to Account..........forum.

I made a contract with adop as a student ,after one year they change it to normal customer with 12 month payment, i want to stop it but they say that i should pay 150 dollar as a bunshment , i have the first email with them , i tried to reach som customer service or support without results, can anyone help me please? 

BONJOUR VEUILLEZ SVP ANNULER MON ABONNEMENT DU 26 OCTOBRE 2019 JE NE SOUHAITE PAS CE SUPPORT NE PAS ENCAISSER MON PAIEMENT PAR CARTE 

Hi, I'm hoping to get a more affordable plan option for InDesign, Illustrator and Rush. I'm paying for them separately and accidentally got the monthly Stocks plan as well. I hadn't wanted Stocks but I forgot to cancel in the allotted time and can't currently afford the cancellation fee. Can someone help me find a plan that is more affordable please? Thank you! 

Tuve un plan de estudiante con cobro mensual durante 1 año. Cuando venció me hicieron el cobro del paquete normal. Cuando estaba en el proceso de cancelar mi suscripción (inicios de Diciembre), la página me dio una opción en la que podía pagar MXN 46.36 pesos en mi próximo cobro que sería el 8 de Febrero. Nunca me llegó la factura de Diciembre ni Enero. Todo es genial, pero no me gustaría que fuera un error de sistema y me cobren otra cantidad aparte de la que dice mi plan. Es una lastima que el horario de soporte en Español sea tan reducido. No todos tenemos esas horas de día libres:/ Solo quería preguntar si;¿El cobro que me van a hacer este 8 de Febrero es correcto? ¿Tendrá algún cargo extra que no mencione en la página?

I cancelled my subscription to Adobe Illustrator, but have decided to renew after all. I see no option to do so. My current subscription runs out 2/13, should I just wait until then and start all over? Or is there a better option to continue use of the product seamlessly.

Hello togehter,I had used the trial version of Adobe Premiere Pro for 7 days and wanted to cancel my subscription afterwards. In my account I do not have the option "Manage subscription" and therefore I can not cancel my subscription. Today, the first month's rent was debited, which I did not want.In the account, no orders and payment methods are displayed.I can not manage or do anything in the reason but the money is debited. Can someone help me further? I would be very happy! 

Purchased a software and misspelt my email, registering with a wrong email address and unable to verify my account. Need help to revise the adobe ID to the correct email address.

Now I cannot cancel. I have no idea why I owe 150. I cancelled months ago as I lost my job and now im landed with this. I just got an email saying I missed a payment of €30, I try to cancel the account and for some reason its 5x the price. What the hell is this? I just want to get away from this company and these tactics, this is causing me stress as this is many weeks shopping I wont otherwise be able to afford. What do I do?

Hello everyone, i can pay one solution 292,57 euro , and after i not need to pay nothing to use it?

I have only noticed now that since November 2022, I have been charged approx $33.15 each month for Adobe Acropro Subs Dublin IRL plus a currency conversion fee of $0.63I had signed up for a 7 day free trial of Adobe Acrobat Pro on the 6th of November 2022. I have the email that confirms it, and that states the free trial ends on the 13th Nov, and that if cancelled before Nov 27th I would get a full refund.I cancelled it on the 9th Nov 2022 (NZ time) and also have the email confirming the cancellation, yet have been charged every month.I spoke to the online help and all they could say was that they have no records of transactions apparently and had no advice or indication that they could help any further. Why is there no email to be able to converse and share files in these circumstances? this seems to be a reoccuring issue with MANY people on this forum.Im going to my bank to hopefully get these payments stopped at my end, but i want my $101.34 refunded! 

I want to ask a question about licensing.When my company currently has no plans to purchase team plans and enterprise plans.(The number of people used and not so many) So, can I buy a personal plan to use in a business environment?Is this the legal scope of authorized use? Are there any specifications or usage restrictions for the finished product?