Account, Payment, & Plan

Purchased an annual subscription in October of last year. Tried using the app today, and it asked me to purchase a subscription. So I tapped the Restore Purchases link, which told me it found my subscription but under a different Adobe ID. Except. I only have one ID.

Hej,I had to create a new account because i couldn't log in to my previous one. I had to make a new subscription - to be able to even post here. Could a Adobe employee please help me to delete the other account I have.. On the other account, my secondary email is the same as this account't main email address. The subscription of the older account has to end..i don't want to pay for two accounts..I can't delete the older account myself, because the email it's connected with is my old email and i can't log into it myself..

領収書発行がホームページでできると聞きましたがわかりません。具体的に教えて下さい。

I received an email that I am entitled to the free 6month subscription on adobe express through my Chegg subscription. I followed all the steps through to downloading the app, yet my account isn't the 'express' version. Pls help?

Hi, I am not able to see all the invoices in my billing history. I switched from India to Sweden in 2021 and not able to see my invoices from 2018 till 2021. Please support. ThanksVidhi

I LEAVE IN NIGERIA AND ALWAYS GET CHARGED VAT? THIS SHOULDNT BE I SUPPOSE

I used a trial version of Illustrator for one week and cancelled within the week.  This was confirmed in an email from Adobe on March 3rd.  However on March 28th, they charged me around £30 for no reason.  I looked online for support but there seems to be no place you can chat to someone / email someone / raise a ticket.    How do I get a refund and stop these payments ?!!!

Deseo saber en qué momento del último mes de la suscripción anual de pago mensual debe realizarse la cancelación para que no se renueve automáticamente.Muchas gracias. 

Is correct there is now no way to chat or discuss accounts directly with Adobe unless on enterprise?

Hi,I canceled my daughter's subscription during the trial period. My card was assigned. To card, my kids tried Adobe from different accounts. I think I have all canceled. Can you check by card number which account wants to withdraw the amount from it?rgds, Marcin

I wanted to test the operation of Adobe Acrobat in a browser without having to install it on a PC, so I chose the trial version to check that the product was suitable for me.However, when I became convinced that it wasn't what I needed and wanted to cancel the subscription - I was confronted with the fact that I couldn't do the cancellation!I go into my account, click "Manage Plan", click "Cancel your plan", and I'm taken to https://auth.services.adobe.com/ with a prompt to update my password. OK, renewed it. I go back into the account, repeat the same steps and am taken back to https://auth.services.adobe.com/ and prompted to update my password again! Is this some kind of mockery?How do I unsubscribe? Thank you

My account shows that the app is not working due to non paid bills. There are no visible open invoices in my account, but last three months my credit card was charged monthly fee despite the app is not working.

Hello, i bought a licence of CC in error, because a thought, that it was free trial version. And i am student, so can i switch my licecnce to student ? Because a dont need CC anymore and i wanted to delete it for less money, i already payed lot of money for nothing. This is cheper way to delete it.

Hey, I recently got (Student) Creative Cloud Plan and my free trial already ended (but it is not 14 days from purchase) and I was wondering, if I wanted to cancel plan now, will I get my money back automatically or no (so I need to do something)?Thanks for help!

I recently signed up for the seven day trial for Acrobat reader. But I accidently typed a wrong e-mail address. How can I cancel that before they take the payment from my credit card 

unable to cancel my plan , It going on a loop it says Social sign in not supportedasks for Password reset after reset again when i try to cancel it says Social sign in not supportedPlease help me to cancel my free plan :Regards ,Manoj  

Hello, please cancel Adobe free of charge, because Adobe Stock -10assets a month/29,99EUR the account was created by mistake and we do not use this service at all. We have many accounts open with you. Thank you very much for the positive handling.  

I just paid 23100 KRW through the Adobe Student Plan.Money has been drained from my accountCan't use the cloudAn e-mail came to my cell phone saying that the payment was made.But Adobe says you didn't buy Adobe Cloud.Please return my moneyPlease solve it

I have a charge on my credit card for Adobe *Acropro Subs for $255.11 and I have no record of who this charge is for or the account it is to be billed to. 

I want to cancel my 30 day free trial

I want to cancel my PS trial and you won't let me  

Hi, I'm a university student and one of the lecturers recently told me that I can change my current regular Adobe Animate plan to cheap and full Adobe Creative Cloud all apps plan. (Here I mean that sale offer for plan for $19.99, which might soon expire).I tried doing it, but when entering the plan changing tab it didn't show me such option. The university teacher however reassured me, that it is possible to update my plan, and I've seen some people do it and post about it here, on forum. I can't however understand how to do it and upon trying to chat with support agent the link doesn't work (on multiple browsers, and two different devices). Can anyone please tell me if this even is possible? What do I need to do? Maybe Cancelling the current Adobe Animate plan and then manually buying this recent $19.99 offer will work in the same way? Any help or information about what I could do will be priceless for me!

Dear Adobe Team,I canceled my monthly subscription to this account in September 2022. I just realized that Adobe is still charging the monthly amount of 11.90 CHF from my bank account. In my account there's no active subscription to be found so I wonder why that is and would like to request a refund. Could you please check that and let me know how we shall proceed? Thank you!

Hi,I can't find a way to speak to a representative of adobe so I'm asking here: Is there a way to find when to cancel your subscription without the early cancellation fee? Cheers!

Hola necesito ayuda. Estaba con la version de prueba al momento de terminada se me hizo el cobro en la tarjeta, apenas me di cuenta me meti en la pagina y quite la suscripción y segui los pasos. Me aparecio un mensaje que debia esperar 5 días habiles para la devolución completa. Pasaron 7 días y no me devolvieron nada. Entre a la pagina y me aparece como si nunca hubiese cancelado la suscripción...