Account, Payment, & Plan

I canceled my "Photography plan (20GB)" trial and received an email that the service would end on 10 February 2023.However today (18-April-2023) I got charged for the "Photography plan (20GB)"even though I have no active plans. is there anything I can do to get my money back? 

I accidentally canceled my subscription..I know, not smart.What can I do now or who do I reach to?

Hey guys I need help with this issue. I spoke online to support however while they've claimed its been cleared up, my Adobe account still claims I will be charged on April 28th.  Details of events here: I accepted the free trial for premier pro to help edit a video for university. I promptly forgot about the trial. I then noticed a failed charge of £19.97 on my account as clearly it have elapsed. Unfortanlty however due to it being a failed charge, I had no way to manage the account and cancel the membership. No worries I thought, I'll eat the charge as tax for my ADHD and cancel afterwards.  But no. Apparently Adobe has so far withdrawn the £19.97 from my account twice and is now stating I need to pay £109 to cancel. I cannot pay this! I'm working on an extremely limited budget, I can't even afford the initial £20 as evidenced by my literal inability to pay it.  I have since spoken to support, and they have said the subscription has been cancelled fr

is there an email that i can contact adobe regarding this? i realised i paid $50 usd for nothinng as i have another account that i currently use under school subscription..

Hello everyone!Yesterday I got an Adobe Creative Cloud subscription for myself, and later on, when checking account options, I noticed that there's a second, same plan with "Billing issue". There is no button to remove the second plan, and I do not want to add payment method to the other plan, as it will probably subtract the money for immediately, even though I already have the same plan. I do not really have an idea why there is a second plan, might have been back from when I used Nvidia offer for getting a month long trial. I ended up never using it in the end. I want to remove the other unused plan, because it makes red line about billing issues pop out on the top every time I open Adobe account.

Добрый день! Возникла следующая проблема. У меня есть учебная версия Substance Painter(срок ещё 102 дня), но её почему-то не отображает в Creative Cloud. Не обратил бы даже внимания на это, если бы не пришлось переносить данные на другой компьютер. Возможно ли как-то привязать лицензию к CC(как в Steam например), чтобы спокойно установить её на другой компьютер или тут только другое ПО покупать уже?Лицензию получил по сертификату от курсов Mad Rabbit. Понимаю, что в РФ сейчас новые продажи закрыты, но всё же хотелось бы использовать хотя бы уже имеющееся ПО, пока оно есть.

I'm in my 12th month of my yearly plan, I've had this for 3 years but I need to cancel and they're charging me £35 to cancel!?!?! Why? I thought if i was in my 12th month there would be no fee.

I didnt apply for photography apps, and I was surprised when I received an email charging me for same.  Please advise how to cancel this.. I cannot find any contact in Photoshop.

I'm so furious about the terrible experience I'm having with your support team, I'm asking support to leave an organization, I ended up having your support tech disrespectfully leave the chat!  this happened twice!it's so disappointing for a large software company such Adobe to havesuch support!  

Is there a way to change the language pdf invoices are downloaded in? My account settings are already set for english, but my adobe bills are being archived in italian. is there any way to request a change? I would assume this should be requested through direct adobe support, but it's impossible to make a request to the help center online

Greetings everyone, This might be more of a question for Adobe Support in general but my daughter (she'll be 13 years old this August) has finally gotten to a level with her drawings and animations that she wants to learn to draw with a Wacom and learn Photoshop and use Animate to tween her drawings in to animations (proud dad moment :D). I'm going to let her use my second pc account and will be adding animate to my cloud membership for her (I don't personally use it but we'll learn together). My question, I guess, would be - does this qualify for the student/teacher discount membership?  If not, no worries - still going to fund her dreams - but figured it'd be worth an ask, especially if it can save a few bucks while she's learning. Thanks in advance for the help, cheers! Joe

como puedo cancelar suscripcion.  

Good morning. I created an Adobe account with the wrong email and forgot the password. Now I can not access it because I do not receive mail to confirm the identity or to reset the password. With that account I subscribed to an Adobe plan and I could not access it and I could not manage my Adobe plan. How can I access the account again if I can't access that email account? Thanks for your help -------------------------------------------------------------------------------------------------------------------------------- Creé una cuenta Adobe con un correo erroneo y olvidé la contranseña. Ahora no puedo acceder al mismo ya que no recibo correo para confirmar la identidad o para reestablecer la contraseña. Con esa cuenta realicé la suscripción a un plan Adobe y al no poder acceder no pude administran mi plan adobe. El correo de suscripción es <Removed by Moderator> ¿Como podría volver a acceder a la cuenta si no puedo acceder a esa cuanta de correo? Gracias por su ayuda.

If I have shared files and libraries with other adobe licence holders, will they still have access to them if I cancel my account?

Inicialmente contraté los servicios de Adobe como profesor, por lo que las facturas estaban exentas de IVA, aunque ahora, por cambio de actividad y necesitaré las facturas con IVA. ¿Alquien sabe como realizar el cambio o contactar con el departamento adecuado? Gracias, JL

Has anyone been in the similar situation, when, instead of 1 annual payment, Adobe charged me 9 times. The transaction came through just once, however, the other 8 are still pending, and this is concerning me.

When i was in school last year i signed up to adobe for a free trial, it has now been over a year and i'm still getting money taken out of my account monthly, i am not out of $450 which i cannot afford as i am a uni student.  I cannot log into my adobe account as it was a school email and now has been blocked since i've graduated. I've tried to contact adobe and have sent multiple emails about this but i've heard nothing back. I really need this money refunded asap. 

I am a premium user. Since last night I cant access my right account. Adobe verified that I can a premium user but I have been keeping ending up with the normal one. What should be done?

Why Adobe DOESN'T recognize my monthly purchases on Adobe.com? Chat ghosted 3 x?eg: xhelp/adobe.com The email in the app is not foubd by Adobe. How to change it? Need to sync stuff but also need stock photos ASAP. What to do? It's months now. HELP?!

I am simply unable to cancel one off my subscriptions. I have followed all guides available on the subject, but never reach a button that allows me to cancel my subscription. Even the Virtual Assistant chatbot goes in zombie mode and stops replying, when I answer "yes" to the question: "Do you want to cancel your subscription". I have tried several different browsers with same result. Am now left utterly frustrated and considering cancelling all my plans to just start over. I have 2 Creative Cloud plans and one single Photoshop in my company, and just want to cancel the photoshop. I can assign the licens and remove the user, but cannot cancel the subscription. AAARGGGGHHHH!!!!

Wo bekommt man wirklich Hilfe?? Ich habe ein Problem das nicht gelöst werden kann mit den Hilfeseiten auf denen man immer und immer wieder verlinkt wird. Es nervt unheimlich!

Hi everyone..I have a PROBLEM... I bought Adobe Photoshop last month but by mistake I mispelled my email.All the codes are been sent there. to that email and I don't access to it.I wont to stop the process and start again but with my right email..How can I do that? and I found that each month they are getting money from my card.. How can I stop them?

I started a trial for all apps and the next day I got an email saying I no longer had access to creative cloud all apps, why is this? I checked the "Adobe trial software expired early" page and none of it happened to me.   [Moderator moved the thread to the correct forum]

Compre un mes de de creativo Cloe y me vino de regalo un mes de stock, antes de que termine el mes quise dar de baja el servicio y me dieron 3 meses gratis, lo que pasó es que stock no era gratis y ahí me empezaron a querer cobrar las dos cosas stock y creative. Ya di de baja creative, pero stock no me deja, ayuda la verdad me siento estafado. 

Im just writing here to point out somerhing.I cancelled my subscription at the beginning of february.well surprise I got charged again at the end of last month after adobe gave some credits (two days free) Since I did not notice I cannot cancel the subscription without fee  because its too late! Well done Adobe, this is the scummiest thing Ihave ever seen in my life