Account, Payment, & Plan

Im just writing here to point out somerhing.I cancelled my subscription at the beginning of february.well surprise I got charged again at the end of last month after adobe gave some credits (two days free) Since I did not notice I cannot cancel the subscription without fee  because its too late! Well done Adobe, this is the scummiest thing Ihave ever seen in my life  

I had a photograther plan with photoshop and etc., I changed it to all apps, but Creative cloud doesn't give me istalling all apps, it's only choises to try or buy.It is saying:"You'll be able to manage this plan shortly. Billing and paymentWe’ve received payment for your new plan. You’ll be able to manage this plan shortly."I attached print-screen 

I have recently cancelled my free subscription before the free trial was over however have been charged. I would  like to request a refund. The support system is infuriating, I keep going in circles clicking different options and coming back to the same screens. It appears I do not have the entitlments to open a chat to speak to a person. Not sure how to get this resolved but would appreciate someone reaching out to me directly to discuss processing the refund. 

Hii there everyone!  I would love to buy a membership for photoshop.Bbut i can't seem to purchase it, it keeps loading and nothing happens. Tried calling costumers service but no one is answering... please can someone help me? 😄 thanks in advance 

Hi,I wanted to change a payment method using this tutorial here: https://helpx.adobe.com/manage-account/using/update-billing-information.html, but I cannot get past a bug where manage payment link does not seem to be working. When I click it first time I'm required to log in into private account and I do so. When I'm logged in I click it again, but this time it's not responding. At first I thought it must be some plugin in my web browser (Firefox), so I used different one, Chrome, instead, but to no success. Issue is appearing on Edge too. I have no plugins or anything like that on either Chrome or Edge (I'm not using them at all) so that shouldn't be an issue. It looks like that's a bug on the page itself since link does work first time when I'm required to log into private account.

Hi! I try in my account a free Trial, and I deleted it on the same day. And you send me the bill to pay. Why?

Hello, I signed up for a Creative Cloud all apps subscription about two years ago, I was aware that I was committing to a 12 month contract though expected that I’d be able to cancel at any time after the initial 12 month period. I have wanted to cancel the subscription for some months, however whenever I try to do so I’m advised that there will be a cancellation fee. I’ve tried to contact Adobe on numerous occasions though cannot find a way to communicate with real people, the link on the website that says “Contact Us, Real help from real people” does not take you to real help or real people, rather you end up going round in circles. I’ve recently determined that the cancellation fee is because when the subscription renewed it also constituted a 12 month contract which frankly is ridiculous. Why can’t the subscription simply be monthly rolling? With thanks.

I'm aware that the "early cancellation fee" is something that was in my Illustrator plan that I agreed to, but now that I've upgraded to the All Apps plan, I'm paying a larger monthly sum for many more apps (which obviously makes perfect sense), however Illustrator is included in this new plan, so naturally there is absolutely no reason for anyone to be forced to pay monthly for an old plan that contains the same app I get with the new plan anyway. And now in order to "save" the $20+/mo the Illustrator plan costs, I have to pay an early cancellation fee of $85 bucks in addition to the monthly fee for the All Apps package? Is this for real? Why the **** would anyone be forced/punished for switching to the more expensive app package, that literally contains the same app subscription they're trying to cancel? This doesn't make any practical sense. Am I basically royally screwed here regardless of what I do? Please advise. Thanks!

Hi, I canceled my free-trial plan on my other account and after few days there was payment on my card, that didn't go through. When I looked at my accounts I saw that the plan wasn't canceled and that the same plan was also added to my other regular account that already contained different plan. I realised this also because the payment for this second plan was out of nowhere charged to my card.I've been trying to reach support and nothing works. I am very frustrated because I am being charged for three plans across two accounts and if I try to cancel the plan it wants to charge me for the whole year.Please help

Hi, I wanted to test Adobe Lightrooms properties and tried it on trial for one picture. So I subcribed for the 14-day trial for it. I forgot to cancel and now I´m supposed to pay for one year of a service that I basically never use? What is this kind of a contract where you don´t clearly show the customer that you will be FORCED to pay for a one-year subsription if you try their product for 14 days? And then when you try to find help from customer service, there of course isn´t one available and you have to search for pre-answered questions and have no option to contact a real person from customer support. Seems like it is intentionally designed to rip off as many customers as possible and make it impossible to contact real customer service. Great job Adobe. Will make sure this gets noticed here in Finland, and will contact finnish customer protection authorities.

cordial saludos me presento soy junior ivan y tencon un inconveniente con el plan de adober de pronto el valor me parece muy alto siendo que solicite un valor menor, tambien no utilice un app de plan aun asi me lo subieron. gracias por su atencion prestada  atentamentejunior ivan 

I have just been billed my first payment, as I missed the cut off point. I have been charged the first installment. But I dont wish to continue. Its says I have to pay a further £100?? Its not gone over the 15 days, so how do I cancel without further payment?

Buongiorno, vorrei sapere come modificare solo l'indirizzo di fatturazione. Riesco a modificare la partita iva, riesco a modificare il metodo di pagamento, ma non riesco a modificare l'indirizzo di fatturazione.Grazie in anticipo.

I was trying to find an old file from Illustrator from a few years ago, so I went for a free trial. Couldn't find it, and cancelled my free trial after 3-4 days. I know for a fact I cancelled it. Just got billed for it anyways, and I can't seem to find ANYWHERE to actually get direct help from contact support. 

I am sure you consider this a feature for your revenue team, whilst generating a tonne of pissed off consumers. 12 month auto-renewing subscription plans with no way to stop the auto-renewal unless you catch the *one* subscription renewal reminder email within a 30 day window. Why can't I stop renewal ahead of that? 

Me cobran todos los meses, el problema es que voy a mi cuenta y me informan que no tengo ningun plan contratado.como puedo verificar el tema de mi cuenta y suspender este cobro. 

I need to change my billing address

I am having problems finding a record of what I paid and what I was charged just now...please sent me a receipt? Also, Please call me: [PERSONAL INFORMATION REMOVED BY MODERATOR - THIS IS AN OPEN FORUM NOT ADOBE SUPPORT, PLEASE DO NOT POST PERSONAL INFORMATION]  

Hey Guys.I can't seem to purchase the creative cloud plan due to this errorIncorrect billing infoWe are unable to approve your transaction at this time.There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.The country/region of the account is United States and so is the address associated to the credit card from the US.Can someone please help me with this?Thanks

When i was in school last year i signed up to adobe for a free trial, it has now been over a year and i'm still getting money taken out of my account monthly, i am not out of $450 which i cannot afford as i am a uni student.  I cannot log into my adobe account as it was a school email and now has been blocked since i've graduated. I've tried to contact adobe and have sent multiple emails about this but i've heard nothing back. I really need this money refunded asap. 

Necesito cancelar la suscripción de prueba de Adobe Illustrator, que según la oferta podía usar hasta hoy sin generar ningún cobro.No puedo entrar a mi sesión para hacerlo y no se me permite cambiar contraseña. Para cambiarla me piden conocer mi contraseña actual (tiene eso algún sentido, además de obstaculizar el dar de baja mi suscripción!!!??).No logré nada a través del chat, adjunto transcripción y  el teléfono de contacto no funciona.Supongo que esto servirá de algo...........

Mariage gone, no possibility to pay the abonement,... i not used any but i cant even cancel it 

hi i have a problem. My brother bought a paid subscription 6 months ago on my payment card and I only noticed this now is there any chance of getting any money back?

My license key as you can see works, but when I log in to this adobe with the account which key is linked to it tells me that there's no key linked to the account. how can I fix this problem???? I even tried different accounts, it aint linked to them. why has adobe gotta be so   [Profanity removed by moderator]

there are 2 ways to contact adobe; chat and twitter/x:chat:use a browser that allows popups and cookiesand click here, https://helpx.adobe.com/contact.html?rghtup=autoOpenin the chat field (lower right), type AGENTbe patient, it can take quite a while to reach a human.twitter/x:tweet @AdobeCarep.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true