Account, Payment, & Plan

Hi, i have a pretty serious  problem with cancelling my one year subscription plan.I've already paid the cancellation fee, yet still monthly payments are being taken from my account. On official Adobe site wherever I check i find that my plan is, in fact, cancelled.  Did I miss something or is it just some kind of technical issue? Also, is there is a customer support mail? I coulnd find oneThanks in advance     

hello, I want to cancel my subscription   Title edited... using your name as a subject does not tell anyone what you want... Moderator

Guten Tag, trotz Kündigung habe ich eine e-mail erhalten mit dem Betreff "Stornierungswarnung". In der Mail wird darauf hingewiesen dass die Zahlung überfällig ist. Was hat es damit auf sich? Ich habe gekündigt.  

I wouldn't believe a company such as Adobe has scammed me out of money... but it has happened.   Back in October last year I signed up for one of those free trials. I wanted to try a specific feature in Acrobat that wasn't in the free version. I can't even remember what it was for and barely even use Free Acrobat.   And I'm certain I cancelled my trial, but 3 months later I notice my credit card is being billed. What's worse, if I cancel I have to pay a massive cancellation fee. It seems I've unwittingly signed up for a 'discounted' 1 year account.   I had NO emails notifying me that my trial had ended. I had NO emails with invoices for those payments.   And no email address at which to complain about this, just one of those chat windows.    What Adobe?  [edited by moderator]

I paid for a package that included adobe with my outlook but it is asking me to  pay again when installed on my phone. what can i do ? 

Estou desde semana passada tentando cancelar minha experiência na Acrobat. Porém, na hora de cancelar, ao inserir minha senha a mesma dá como errada (tenho certeza que estou digitando a senha corretamente), enfim, ao tentar redefinir a senha, simplesmente o sistema buga ao inserir o sexto caractere. Estou desconfiado que a Acrobat age conscientemente para impedir que o plano seja cancelado a tempo e seja efetuado a cobrança. Alguém para me ajudar

Ich habe die Adobe testversion ausprobiert und dachte sie auch gekündiogt zu haben, jedoch bekahm ich eine e-mail in der Stand es sei "ein Problem mit deinen Zahlungsinformationen aufgetreten" und nun gibt es ein abbrechnungsproblem für ein jahres abo mit dem ich 60 euro im minus bin. Auf der Website steht jdoch auch wenn ich auf Abo-verwalten drücke "Sie müssen ein Problem bei Ihren Zahlungsdetails beheben, bevor Sie Änderungen an Ihrem Abo vornehmen.Wenn Sie nichts unternehmen, wird Ihr Abo automatisch gekündigt." Bedeutet das also dass ich nur warten muss und es wird gekündigt und keine rechnung fällt an oder was muss ich nun machen.

Proszę o wyjaśnienie.Kupiłem pakiet "Plan Fotograficzny PS i Lr" za 12,29 Euro.Zapłaciłem podając dane karty płatniczej.PAYPAL *ADOBESYSTEM 5560XXXXXXXX2730 - OBCIĄŻENIE; PAYPAL *ADOBESYSTEM; na kwotę 13,59 EUR z dnia 2022-12-28Adobe 5560XXXXXXXX2730 - OBCIĄŻENIE; Adobe; na kwotę 7.99 EUR z dnia 2022-12-28razem suma 21,58Po miesiącu gdybym z niego nie zrezygnował miał się automatycznie przedłużyć. czyli 26.01.23od ponad tygodnia widzę komunikat że okres próbny się zakończył i mam wykupić pakiet.Proszę o pomoc bo chcę wykupić ten pakiet, ale już raz to zrobiłem.

Hey 🙂 Ich habe aktuell das Adobe Foto-Abo und würde jetzt gerne auf die komplette Creative Cloud umsteigen. Weil ich Studentin bin, hoffe ich sehr, dass es mir ab jetzt möglich ist, das Studenten-Angebot zu nutzen. Ist das möglich vom einen auf das andere Abo umzusteigen? Vielen Dank fürdie Hilfe 🙂 Liebe Grüße

Hola, tenia una suscripcion con vosotros de 12€ al mes, por un plan, pero lo actualicé ya que ahora soy profesor, pensaba que el plan anterior no me lo estaban cobrando, hasta ahora mismo que he visto que se me esta cobrando por dos servicios exactamente iguales. Ruego que se cancele mi plan de 12€ y me sean devueltos ya que he actualizado el plan, no quería tener dos!! 

For some reason my gmail received two 6-digit auth codes, but no reason why they were requested. I was not online back then. Is there any way to know why those codes were sent? Nobody has tried to login on my Google account even if it's username and password are the same as this Adobe account.  Nobody can even access my PC, so this is pretty weird. There is no IP history of logins to Adobe account like Google and Microsoft have, or? I didn't find any way to contact Adobe security team and ask them for more information. It seems like Adobe does not have that good customer support for consumers, which is pretty weird imo.

I have experienced problems with my credit card and missed a subscription payment in December 2022. After a few days I attempted to make a payment manually an I thought everything is fine but after about one month I got the money back and the email stating that my trial period has ended and therefore my subscription cancelled. I tried editing my credit card information in order to make a payment but it didn't work. Can someone tell me if there is any hope of me starting to use my apps again because I really need it? Thanks

Hi,  I cancelled all my Abode Plans and on my account it says that I do not have any more paid plans however I continue to be charged monthly. How can I get this payment cancelled? 

How to delete my visa information 

Good Day  I helped my mom use this for some forms she needed. I tried canceling which I see I was not successful with. Please kindly assist cancel my mother is a pensioner and I also do not work to pay such subscriptions. We already struggling to make ends meet. Please kindly assist with CANCELATION AND DELETING OF ACCOUNT. 

I have 3 plans, 2 billed monthly but subscribed anually. Whenever I first started, I only wanted Premiere and Lightroom. Since then, I decided to just go ahead and buy Creative Cloud all apps. I want to unsubscribe from my 2 other plans, but they are an annual agreement. I understand what that means but in my head I feel like I am an exception as I have the entire package, lol. Help needed 🙂

I had a student account with a Lightroom plan, but i recently changed my mail and the school that i was in deleted my previous account. The plan is still active and i'm paying that tho So now i have a creative cloud account connected to a deleted email that takes money from me I cannot sign in that account becuase that mail no longer exists.

HalloIch würde gerne wissen, wie es funktioniert vom Creative Cloud Fotoabo zum Creative Cloud Vollversion zu wechseln/upgradenIch habe jetzt das Fotoabo am Desktop und die vollversion von creative cloud im Web. Beides jedoch am selben Account. Wenn ich die Vollversion nun installiere und mich mit meinem Account anmelde kommt aber nur das Fotoabo.Bitte helft mir schnell!!  

When registering, I entered the wrong email address and I can’t verify my account. Will my card be charged after the trial period? WHAT TO DO ?

Why am I charged 13% HST instead of 5% GST?

Please, why is it so hard to reach customer support? How do i reach someone?

Hello everyone. I bought Premiere Pro for a 7-day trial and then changed my mind right after. I am not able to do so due to 'having a social sign in account' which I am not sure what that means. I have followed the instructions given but I am sent back to the beginning. Can someone please help me with this if possible? Thank you.

I have had a student account with Adobe for over 3 years and paid the student amount every month.  Then in October 2022 I was asked to prove my student status, which I submitted, however, since then I have been charged the full price.  I am unable to find an account email or contact where I can ask how to have the amounts reversed and the monthly debit order changed to the student amount.

I'm looking at the Photo plan of 12 euro per month, I only need PS and LR, when selecting business I only see the option to have all the creative cloud apps.Can I, as a business go for the individual plan, and receive invoices with my VAT number and company name included?

Hi. I have done a silly thing. I wanted to buy PHOTOSHOP ELEMENTS but I chose PREMIERE ELIMENTS by mistake. I have tried phoning / emailing Adobie but this proccess seems to be imposable.Is there any way that I can cancel Premiere and swap it for Photoshop Elements?