Account, Payment, & Plan

Can someone help me? As times are challenging at the moment my employer has added me to their Adobe account so I can save some money from my personal Adobe account for a year. I went to cancel my cloud account with Adobe and they want over £200! Now, I would not mind if I had only been with them for 6 months, but I have been an adobe paid client for 20 + years, from software to SAS! For that loyalty, Adobe wants to take extra money from me when I actually need to save it at the moment. I then thought I would contact Adobe customer care to discuss it with them, where has their customer service gone? I have just wasted 45 minutes trying to work out how to contact them and given up!! Wow!! Can you actually contact them these days? Trying to find an actual person that can help and explain is like a Muggle trying to get into Diagon Alley!!! I always used to recommend Adobe subscription to people but now with their new lack of customer service, together with failing support of long standing

I started the one month trial of Adobe. After free trial i canceled subscription. Now after 18 months i find out that you keep charging me every month 24,19 euro. When i am trying to cancel it you want from me another almost 80 euro ? I did not order any one year long subscription. Cancel my acc delete my card and refund money.   [Moderator moved the thread to the correct forum]

I cancelled 3 months ago and I've still been charged for the last 2 months.  I go to https://account.adobe.com/plans there's no paid plans there.  I'm trying to go to the live chat or phone chat, but the link posted in other threads (https://helpx.adobe.com/contact.html?rghtup=autoOpen ) just goes to a garbage help info page with no actual live chat or phone options. I've tried in both chrome and firefox and nothing auto opens.  I get that making support difficult to access is a good way to retain money, but this is ridiculous. Any help? 

O reembolso demora muito?

Hi, Since for the life of me cannot find a single link to any form of support directly from Adobe I'm forced to post this here. I've tried the blue 'Contact' button, that leads me to this page: https://helpx.adobe.com/nl/contact/what-contact-options.html#. This speaks of a chat function, but without a link to the actual chat. I've Googled for an instruction to the chat.. but they refer to the same blue button: https://community.adobe.com/t5/illustrator-discussions/how-to-initiate-chat-with-adobe-support/td-p/10416376I've tried this page: https://helpx.adobe.com/nl/support.html? where below there's the statement 'Contact: real support from real people'. But yet again they send me to the page above.Feels like they're actively trying to avoid people contacting them and it's making me furious.After years of enjoying my subscription I've come to the conclusion I no longer need it. I am however presented with a a cancellation fee. As I am a resident of the Netherlands, NL law applies. N

I had signed up for their free trial and after a few days I tried cancelling as I saw I would be using it; I couldn't get the cancellation page to load at all - it just kept giving me errors about not being connected to the internet or it would just stay stuck on trying to load. On top of that, they keep trying to pull the subscription price out of my bank! Their customer service chat is a joke! First they make it so cryptic that it's hard to even get an option to talk to someone. Then I finally reached someone who wasn't even trying to help me, they just kept trying to push some discounted price - after I told them I do not use it and please cancel. I believe they finally cancelled however they STILL keep trying to pull money from me! WHO CAN I REPORT THIS BS to? This can't be ethical?

So I got a random charge over the holiday period. Thanks Adobe. Over $600 charged to a new card that they don't have authorisation over. Not sure how they have done this. What's worse is the 'chat bot' is just random Indian people who never answer a single actual question and dance around in circles not helping or ending the conversation before any resolution has been made. The New Zealand phone number is a sham - doesn't connect to anything. I am saddened, angry and quite frankly APPAULED that a company this big can get away with charging such a ridiculous amount to a student and then disappearing without a trace. I have literally no money for rent this week. One chatbot said the payment was confirmed and the subscription has been cancelled - but there's no paper trail of any of this and now they are just saying 'we can't see the payment' which is so frustrating.Stupid company and what used to be a good product is now absolutely tainted for me. Adobe I will never use your st

Hi there,All of my apps working properly except for Lightroom saying subscription has ended renew today.  I have a lot of work to do and shouldn't have to deal with these sort of hiccups.  I've tried everything, reinstalling, clicking Renew, etc.  Please help.  

Hola, actualmente tengo el plan de Fotografia para estudiantes y me gustaría cambiar al Plan Creative Cloud Todas las aplicaciones tambien para estudiantes. Desde la web no me deja, como lo puedo hacer.

I need help, please let me know.I have purchased the adobe XD package for which I pay $11.79 per month. I want to unsubscribe. Who should I contact and how?

Bonjour à tous et toutes, je viens de me rendre compte que je paie tous les mois 2F pis mon abonnement à Adobe pour un seul compte client . Une fois via paypal et une fois via une carte de crédit autre que celle débitée par paypal.j'ai bien essayé de contacter adobe... sans succès.j'ai créé un litige via paypal et annulé le prélèvement récurrent. avez-vous déjà eu ce problème ? Bonne soirée, Muammer 

I have a one man office.  I have a single licence.  If I purchase an additional single licence can I had two other computers to my adobe account?  Do I need to purchase a teams licence?

My old credit card is expiring and I got a new one. It is activated and everything, but for some reason I cannot add it as a payment option for my CC subscription. I have tried on Android and on Windows in both Firefox and Chrome, but everytime it gives the same error, and I cannot seem to find any way to contact Adobe regarding the problem. 😞The message in the red box says:"We ran into an error during the processing of your information. Try to resend or use a different browser."

How infuriating to not be able to cancel subscription after free trial not working. Was told on private chat that I am eligible for a refund only for them to say a few minutes later I have to pay for the whole year. What a joke. SEEMS IF YOU PURCHASE A FREE TRIAL. you won't get it. Then you will be stuck paying over 100 dollars a year FOR A SERVICE THAT WAS PROMOSED BUT NOT DELIVERED. poor form adobe. Please cancel my subscription as I haven't been able to use your product. I would like to cancel asap. I don't want any other options. 

I paid money already but program is still error. my work is stuck. I need you fix it  ADOBE. my work is stuck because this program is error fffff

Hey how do I get someone from Adobe to issue a refund and close my freaking account t already?!?!? This is absurd!!! I've canceled two subscriptions yet they have charged me again, a 3rd time!. I spoke with someone over the phone last time who was to cancel the remaining 35$ subscription yet they have not done anything    [edited by moderator]

I have MacOS High Sierra 10.13.6 which is apparently no longer "supported." I've been charge over $54 every month for almost a year without having any access to Creative Cloud. HOW DO I GET MY MONEY BACK??? I can't update photoshop either. Please email me who to contact <email removed-kglad>

Have recently bought old 2012 osx el capitan. 10.11.6  MacBook Pro. And creative suite 3 to install. Installation code accepted but it is treating the package as an UPGRADE which it is not. I know it's old and slow... Just like me. Any help gratefully received.  

I just discovered Adobe upgraded my package without my permission, without me requesting, and without notifying me! I was doing a recon only to find a huge amount debited this month from Adobe, when I went back to look on my Adobe account, it shows the upgrade happened in September 2022 and has been coming off my account since then! I never gave permission or even requested an upgrade! It's disgusting. It's straight-up theft. If I try to cancel it wants to charge me $245 for something I never signed up for!!!! THEFT THEFT THEFT THEFT! How do I report this? How do I get a refund and cancel? I never want to use this product again in my life, I feel sick to my stomach.

I would like to cancel my current plan because I don't use it very often anymore, but when I want cancel it, I have to pay more then €200,- because I have a yearly plan. My plan runs until November. Is there any other way I could cancel the plan without having to pay so much money?

Olá, foi debitado em meu cartão de crédito o valor do meu plano de forma duplicada. Por gentileza, poderia me orientar em como proceder? 

has this been fixed ? 

I canceled the Adobe trial version. He charged a fee even though I canceled. Billed without my consent. Please refund my money taken. I want to close my account. Please solve this problem.

Guten Tag, mein CC-Jahresabo wurde am 27.12.2022 verlängert. Da ich es aber nicht mehr nutzen möchte habe ich es gekündigt und es wurde mir mitgeteilt, dass es im Dezember 2023 auslaufen wird. Deswegen habe ich am 28.12.2022 eine Rückerstattung beantragt. Am 30.12.2022 erhielt ich eine Mail, dass mein Abo mit Wirksamkeit 30.12.2022 gekündigt wurde. Da ich allerdings noch immer keine Rückerstattung erhalten habe, versuchte ich es beim Supportchat welcher mir jedoch mitteilte, dass keine Rückerstattung beantragt wurde. Deshalb möchte ich gerne erfahren wann ich mit meiner Rückerstattung rechnen kann, danke im Voraus! 

I encountered problem in accessing my purchased lightroom subscription. I received a notification that I subscribed to Lightroom in this email. I can't even remember that I use this email to any subscription and creation of Adobe ID. When I tried to log in using this email, it says that I didn't used it yet so I create an Adobe account then I try to login in Lightroom App and restore the subscription but it says nothing. What should I do? Is there any steps, website I can access to find the email used to this subscription using the order number? I don't want my money to waste. Thank you