Account, Payment, & Plan

Hi, I am not able to cancel my plan and unable to find contact to adobe support. Could you please help me? 

Hi I've relocated to a different country and want to move my account for payment to the new country. Seems this may not be possible. Has anyone managed to do this?

Adobe attempted to charge my credit card and the description in the statement says "subscription payment" but I have no active subscriptions with Adobe. I have not been a client for a few years now.Please see images! Why is this happening?!?! How can I contact Adobe representative directly regarding this issue?!?!

I had asked in a Chat:Use Acrobat Pro on two personal computers with one Subscription (not simultaneously)?Use Acrobat Pro on two personal Androids with one Subscription (not simultaneously)?Can I install Pro without installing all of Creative?Can I get a Transcript of this Chat? I was told that I would need two licenses to use Acrobat Pro as I intended (which is too expensive); I had thought that one License would permit this.I was told that I could install Pro without installing all of Creative.I could not get a Transcript by closing the Chat; hence this Posting here. 

Hi, My current plan consists of Lightroom and Photoshop. I am now in the process of upgrading my desktop and the motherboard I am interested in comes with a 3-month Cloud Subscription. Can this voucher be applied to my current account?

I recently took over a new position and in the process of updating the profile I was unsuccessful in updating the Adobe Screen Name. Any advice, tips appreciated. Thank you! 

I opened account on first august, used 7 day trial, put my VISA card info. After 5 days I canceled plan and deleted account. Yesterday I saw on my bank account 6 transactions from Adobe (09.08.2022, 09.09.2022, 09.10.2022, 11.11.2022, 09.12.2022 and again 09.12.2022). They charged my 6 times each $31.49. I can't even access my account because it's deleted. I need help.

Hallo!Wie kann ich alle meine Konten zusammenführen.MfG Guth Hans

Hi allJust after some clarification regarding early cancellation fees for After EffectsI understand the cancllation fee is 50% for a yearly billed monthly plan. Is that 50% of the monthly fee (£19.97 GBP) or 50% of the total £239.64 that would have made up the yearly plan?Cheers

I just purchased the update for PSE 2023 last night but when I went to fill in my serial number, I received a pop up saying that it had been revoked. I can look at my Adobe account and see the purchase and serial number but it will not let me access it.  Thanks in advance for your help.

  I want to cancel my subscription with Adobe from jan 2023 due to new assigement plans   Regards <personal info removed-kglad>  

Hello, I have an account with a VAT number but I close it at the end of the year, I tried to delete the VAT number but it doesn't save the changes, how can I do?

Hi,could you please help me what to do if I missed with 7 days the annual Illustrator renewal and I do not want to keep it?  I want to unsubscribe without a 140 eur fee...Thanks!

I've become a student again and verified my education status. I got an email saying to contact customer support to re-instate my student discount, how do I do this?

HelloI paid for my account. But it still shows the debtor. Please check

hi, my adobbe illustrator license has expired but I made the payment on November 10, 2022

HelloI have the following problem: I want to delete my adobe account, it was set up by my predecessor colleague but I can´t follow the instructions because I can´t leave the "organisation". I always get the information, that in order to delete the account I need to leave the organisation (which already has the suffix -deleted-org so I am pretty sure the organisation doesn´t exist aymore). I agree the terms and click "leave the organisation" I get the confirmation, that I left the oganisation and then I am taken back to the previous terms and the whole thing begins again, I have again to agree to leave the organisation and so on. I tried to leave the organisation via the normal profile setting but this doesnt work either. I cannot contact the support because it says in the chat settings, that I have to contact my admin, which doesn´t exist, if I try to get myself into the admin console the access is denied. So I am stuck here. Can please somebody help, at least say how I get through to

I disordered/deleted my membership, at Day two, after my Bank senden the Money (it was 69,99€)At the Adobe FAQs it Says If you delete Your membership within two weeks, the Transaction will be payed Back. Now after 10 days i ask myself when i will geht my Money Back. The Customer Service does not replay via E-Amil. (customercare-support@adobe.com). I got a cancellation confirmation. Does anyone have any experiences in such a case? How to get in contact with the Adobe Service Team? Best regards,Jean-Jacques M. 

Tengo dos cargos no autorizados en Paypal, ruego que se haga la devolución inmediatamente.    (REMOVED BY THE MODERATOR : PAYMENT AND CHARGES DETAILS)

Adobe premier pro üzerinden işlem yaparken kendiliğinden çıkış yaptı ve doğrulama kodu girmemi istedi yalnız doğrulama kodu bana ulaşmadı acil destek

FAVOR CUMPLIR LO PUBLICADO, SI SE CANCELA PRODUCTO ANTES 14 DIAS DEBEN REEMBOLSAR DINERO COMPLETO, NO DEBEN COBRAR PENALIZACION O PORCENTAJE. NO CUMPLIMIENTO ES PUBLICIDAD ENGAÑOSA. DEBEN ESPECIFICAR CLARAMENTE LO QUE VENDEN, POR CUANTO TIEMPO, CUOTAS MENSUALES, VALOR MES, VALOR TOTAL. Y EXACTAMENTE LAS ALTERNATIVAS QUE TIENE EL USUARIO PARA RECLAMAR O PARA  EL REEMBOLSO DE SU DINERO. IGUALMENTE TENER CANALES DE RECLAMO ESPECIFICOS Y DE FACIL ACCESO

Premiere Pro membership is NOT a one-year sign up, the robots continue your membership and force you into a contract for another year where you cannot cancel, you would have to pay for the entire year.  The Customer Care pages lists "phone" and "chat" as ways to reolve billing issues, however no chat or phone number is given nor can be found. There is not even a FORUM for billing issues, so one's only option is to post on another FORUM like this one.  I am feeling scammed by Premiere - it is a strange, new feeling, I have used Premiere Pro as well as a myriad of other editing softwares in the last 20 + years as an editor and filmmaker.  I would like a reach-out, a human being, and to get out of the contract which was suppose to end November 5 2022. User, NSBilling, Recurrent Billing, Lock-in to new contract, Customer Care, Customer Support, AI-only Responses, No phone listing, No chat link.

11월 초 경 플랜취소를 했는데, 11월, 12월 계속 청구 되고 있습니다.들어가 보니, 취소 안되어있어서, 다시 취소 했습니다.12월 청구 된 금액 37,000 내야 하는 건가요? 

Hi I believe that I somehow have gotten two accounts. One of them keeps saying I have a billing issue even thougnh I changed the cards to update to a new payment. What can I do? 

not certain, not seeing anything about it in the plan or account settings but i rather find out now then when i have a cancellation fee 😕😕