Account, Payment, & Plan

J'ai voulu tenter l'essai de 15 jours et n'ai pas réussi à télécharger. Impossible de voir comment annuler l'essai. J'ai supprimé mon compt, mais le 15 ème jour le prélèvement est passé et ai été débité de la somme de 23,99€.sur mon compte Adobe, aucune trace de cet abonnement froduleux, aucune facture, rien. Aucune trace de l'existance de ce prélèvement et naturellement impossible de joindre un service après-vente d'Adobe.Il me reste la solution de bloquer ce prélèvement pour escroquerie

I have to change my email from REMOVEDso while updating its showing that email is already in used, could someone please help it to reset and update the email to second one.   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]   Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

I recently bought the app package as a student, and the amount has already been debited but I still can't use the appsand the purchased package doesn't appear in my account

I been receiving text messages from 1-479-315-2290 saying my password has been changed, and told me to contact support. Is a scam? I didn't update my passwords just in case.  Please let me know, if any can verify if this is legititmate or a scam. Thank you, Deana

How to cancel premium membership 

I used the free trial for a plan about a month ago and I forgot I used it and It won't let me cancel it

I  apparently have a second Adobe account. Just received an email telling me I haven't logged into that account in a year and it will be cancelled. Can they be combined? Can't find a way to contact an actual human about this. The "virtual assistant" is, as usual, of no assistance.

Hallo. Ich habe die Studenten Abo fur Adobe Creative Cloud gekauft, habe aber keinen zugriff auf die Apps!! Ich kann auch den ADOBE Support nicht kontaktieren!! Kann jemand in der community vielleicht helfen? ADOBE selbst bietet den Kunden anscheinend nach dem Kauf keinen Support an! 

Hallo,ist es möglich bei einem 1-Jahres Abo der Creative Cloud auch das folgende Jahr direkt im Voraus mitzubezahlen? (Bei der ersten Zahlung also gleich 2 Jahre im Voraus zu bezahlen)

Hi! I was hoping you guys could help me solve a problem I'm having. Long story short, I ended up applying for a free Substance 3D Student License in the account tied to the email that I previously used for my Substance account. The problem is that I have a main account with a monthly subscription of Photoshop, and I can't add two accounts in the Creative Cloud app, meaning I can't use Photoshop and Substance at once, which is an impairment to my university projects. When I try to apply for a new student license in my main account, Adobe tells me I can only apply once every 365 days with my academic email. Is there any way Adobe can wipe the student license from existence, so I can safely delete the spare account and re-apply for a Student License with my academic email? If I unceremoniously delete the spare account, will Adobe recognize that there's no license tied to my academic email and let me re-apply for a student license? Sorry for the inconvenience and thank

Hello everyone. So I was going through my Adobe account when I noticed in the profile page it says "Member since: November 17, 2020" but I only signed up recently, like last month in January 2023...? Do any of you know why it might say that? Do you think someone else used my gmail to sign up without me knowing? Thanks in advance. 

Hi, I am confused because I have 2 active subscriptions (1x Annual plan with a monthly fee and 1 Annual plan with a yearly fee) but i need only one. I am considering how its happend... I need to cancel and make refund for one of this plans, but i cannot cancel yearly plan with monthly payment because I need to pay cancel fee... Can i get refund for yearly one? 

I cancelled the trial subscription in Jan '23 within the 7 day trial period and I am still being charged for this product.Adobe makes it impossible to cancel subscription if you have been marked as owing subscription money, this system will not  allow you to cancel until they receive payment for something I have cancelled, now I am being charged for this, tewice this has been the case.I hope to get a refund but this I fear it will never be. People beware! 

Hi! I cant cancel my trialperiod, it says that i have 3 days left and when im trying to cancel it on my profile i cant see any plans or the "manage plans" button.  The picture i uploaded shows that i cant "manage" a plan, and the other one shows my plans, wich says " you have no payed plans".Its in swedish, but i hope you can see the issue.What can i do? Thank you! / Allan 

Hello,I decided to try the free trial of acrobat pro DC and forgot about it. Looking at my bank transactions I can see that I've been paying for the service for 2 months. When I try to cancel the plan I'm being told that I have to pay 810 kr (80USD) as I'm cancelling my plan early. It seems as if I've been put on a 1 year plan automatically after the end of the trial. I've never agreed to this and would like to cancel my plan without having to pay the 810kr. With Regards,Philip Wilson 

I don't understand why you want to charge me 118,94 € for cancelling my Adobe Acrobat subscription.I've been paying monthly since the start of 2022, I haven't found where it says that each year you hold me to paying the entire year's worth of monthly fees, besides the fact that you raised the fee without any prior agreement and offering nothing, no benefits in return.You make it impossible to contact anyone from any support team.I want to speak to a sales representative or anyone that handles payments and subscriptions, I am very disappointed, I want to cancel my plan, but I don't want to get robbed by you guys.

 almost every day, a request for payment comes to my account, despite the fact that I did not even had an account in your service, how can I find out where the subscription was made from and how to cancel it? 

Hi, I no longer use Adobe.I have looked into canceling my subs but you charge a fee. I cannot afford to pay this fee as I am now on benefits.Adobe have taken my payment details without my permission, as recently my debit card was renewed (I did not give them my new card details)This week a payment of 9 pounds 98 went out of my account and now it is empty.I have tried to contact them by phone but it just says the system is busy.I need that money refunded.

I subscribed Lightroom for mobile in the AppStore, and I can use the cloud storage during my first year. However, after I resubscribed the Lightroom after one year use, I cannot access and store my photos in the cloud storage. In the app it shows that "Your subscription does not have cloud access".  Another issue is that some of my photos were deleted or damaged, and only the low resolution version of those photos were stored on my iPad. Those issuses are pretty annoying me, and could anyone tell me how to solve those problems? 

Hello everyone     I've tried searching up how to upgrade it and it all said to press the 'upgrade' button. Yet here I am and when I click on photography I only have a cancel button. Buying the new plan would also give me a message saying that the purchase isn't supported.     Eventually after searching for a while I decided to cancel my photography plan to see if I can buy the plan with all of the apps in it but I keep getting a message saying the purchase still isn't supported.      Does anyone know why this keeps happening and how I can fix it? I'm in Belgium if that helps. Thanks in advance.

Hi, I had a student plan and I wasn't notified before renewal. My plan renewed as a full membership today, so I'm now paying a price I can't afford. I read online today that I'd have to pay 50% of the remaining year to cancel, which would be around £300 (I don't have this, just graduated and on the job hunt). Since I was automatically put on a 'new' plan, would the 14-day grace period apply for cancelling, where with a new plan you have time to cancel without paying a huge cancellation fee? Does this count as a new plan even though it changed automatically? Is there a way for me to contact a member of support in the UK directly to get definitive answers for this? I can't find an email address or phone number so I'm not sure if I'm out of luck or not. Thanks

Hi everyone,  Just like to say thanks in advance for any help on the following issue which is currently giving me a lot of grief.... I am using an individual license for business purposes for Acrobat, Photoshop and InDesign. Up until 6 months or so ago my company name was stated on all of my invoices however, when logging in today to download more recent invoices, my company name has now disappeared completely from my invoices. I have re-added my company name on my account settings but the issue still lingers... I really need my company name to appear on my invoices because this will present a number of problems concerning my accounts. Can someone please help!?

請問為何我早前已取消服務，這個月還收到讀費的EMAIL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Hello, In July, 2022 I cancelled my subsciption for adobe creative and I even received an email confirmation. However, today I saw they kept on charging me every month. How do I fix this? Is there chat or email support?  

Dear community,I am at a loss here. I tried Adobe Stocks, then cancelled after a couple of days - so largely on time. I got charged 2 consecutive months for about 100€. The worst is that my account shows "no payment plan", so I cannot cancel, and I cannot find any email or phone number. Not even a contact form. The only mean of communication provided was a link to this forum...I will try contesting with my bank, contact VISA insurance and will take necessary legal action if needed but this seems extreme and only due to lack of contact options. I am certain this could be resolved by an actual human, considering this seems to be IT bug?Thank you for any assistance regarding this issue !