Account, Payment, & Plan

Hi Adobe community,  I had 2 active subscriptions cumulated : 1 Photoshop + 1 Adobe Illustrator.  Now I want to use Dreamweaver in addition. So I upgraded the AI subscription to the Complete Creative Cloud subscription, which includes all 3 : PS + AI + DW (+ some others).  Obviously, I do not have to pay for my original PS subscription any more because it is included in the Complete CC, so I requested to cancel it.  How can Adobe ask for cancellation fee (53,95€) in this condition ? Did I do something wrong ? Or do you really consider I should have paid TWICE for PS ?? This is not fair ! Please Adobe, what do you propose ? Or you other user, did anyone of you face such situation ?  Looking forward to reading your comment (especially Adobe's).  Kind regards. Eric 

It turns out I have two Adobe accounts.I pay monthly for Photoshop but last week I was billed an annual fee also,If I recall this also happened last year also but was rectified.Obviouly I dont want to pay an annual fee on top of the monthly fee.How can I get my annual fee refunded.I have been down every rabbit hole Adobe link several times.Talk to "Real People' gives me a virtual assistant.I am finding the process very frustrating but trying to stay positive.This is the short version of the storyI am in Dublin Ireland and would greatly appreciate this being solved.RegardsDermot

I currently pay £9.98 per Month (£119.76/Year) for the Photography Plan. Can I buy a 12 Month Plan on Black Friday for £72.20/Year?

Hello there, i bought a license from a reseller (softwaredigitali.com), and i cant access to the products anymore. Yes, i know, that was not my smartest move.How can i delete the profile from my adobe account? I tried the steos mentioned in the help section, but i dont have an option to leave this profile nor can i contact the admin (because it was just scam and all is gone now).Is there any way to make my adobe account as clean as before, with the scammy things in here, and purchase a legit sub from adobe again? Any help really appreaciated!

Bis Mitte des Jahres habe ich die Adobe Lizenz von meiner Uni kostenlos zur Verfügung gestellt bekommen. Jetzt bin ich mit der Uni fertig und hab mir eine Private Lizenz geholt, da ich weiterhin mit Adobe arbeiten will. Jedoch kommt jedes mal die gleiche Meldung (siehe Foto), wenn ich mich mit meinem Privaten Konto anmelden möchte. Hat dafür jemand eine Lösung?

I picked up a new graphics card in the last few weeks and it came with a 30 day trial of Create Cloud All apps. I signed up for the trial. I want to buy into the Black Friday CC All Apps deal. Something I can afford at that price point.  I cannot buy the sale subscription! It says I should buy teams, because I already "have" CC All Apps. I only had a free no credit card trial for 30 days. The "Contact Us" button is mysteriously broken... Even posting in this forum seems to be problematic. Can somebody help me? Do I need to kee

Is there an option to cancel my subscription after a payment failed? When I try to use the "Manage my plan" option it says I have to update my payment details first. It also says that it will cancel automatically, but what does that mean for me? Will there be some fee for that?I wanted to contact customer support but when I go to Help & Support and click the "Contact us" icon, it goes from blue to gray and nothing else happens. 

I purchased the 'Creative Cloud All Apps' package with the student plan today. The amount I had to pay was 100 Turkish Lira. But it shows as 174 Turkish Lira on my credit card. How can I solve this problem?

Hallo, beim Adobe abonnieren sollte ich erst 7 Tage die Testversion haben, mir ist trotzdem die Monatliche Zahlung abgebucht, obwohl habe Ich sofort gekündigt. Also?   [Moderator moved the thread to the correct forum]

I want to cancel my creative cloud subscription that I had to get for school but that I don't have a use for anymore, excpet bleed me dry of course.I got a yearly subscription with payed monthly on November 8th 2021 and want to cancel it now on November 12th 2022 but it still wants to charge med a ton of money for "early cancelation", see picture but pardon the swedish language". What hurdles or stupidity do I have to go through to cancel something useless that just bleeds money?

Student subscription in malaysia is showing up as RM56.52 per month. Annual plan but paid monthly. My question is, if I pay monthly, can I cancel the subscription after 4 months?

I purchased a subscription using my old school email, and my school email was deleted because I graduated a few months ago. I can no longer login to that account but I am still paying for the subscription. I need to have access to the account so I can either cancel the subscription or change the email so that I can have access to it. I am trying to find a way to contact the adobe team but the website keeps sending me to forums and FAQ sections. Please help. Thanks. 

I got an Ad on Instagram that said, "You can buy all adobe products at around Rs. 200/- only. Is it legit or fake? 

Hola, No se se desde cuando se acabo mi suscripcion, pero me siguen cobrando el servicio. Necesito reembolso y deshabilitar la domiciliacion de pago.

I've been trying to update mydata for 1 hour and your system isn't working!! My card is ok, Apple takes it, Amazon takes it but  doesn't work!!! And the worst: you can not reach you!!! ZERO SERVICE!! There is even a point "Real help from real people" - again you just end up in an endless-useless-online loop and no way to reach any Adobe employee, neither via chat and certainly not by phone!!  but unfortunately I depend on you !!!   [profanity removed by moderator]

Hello guys! It seems that the Adobe live chat support is not currently working, so I'm posting my problem here. I used to have the student plan for 15.99 EUR but today I was charged 30 EUR for no reason. So I try to change my plan again to the student one for 15.99 EUR but it turns out that I can't do that because I already have that plan? I really don't understand it. Also the "Contact Us" button in Adobe's menu is not working and I don't know what to do. 😞 Do you have any ideas?

I requested to cancel my plan last month and yet I still got charged for a full month. I'm not even using my plan anymore. I can't afford it and I'm going through a harship. Please refund the money for a plan I'm not even using nor I will be using anymore. Thank you.

Good day, I'm a student, I bought it for my friend's homework. But I used it for 1 day. Money was deducted from my account after a week. When it says I will get my refund after canceling in the cancel step. I didn't get my money back. Please help.

I want to cancel it too but it seems impossible!

I was double-charged because I accidentally had two quantities of Creative Cloud All Apps. How can I delete one of them? Please help. 

Hello, I am writing this in English because I suppose that this way more people will be able to help me with my problem.A few weeks ago, a business account was linked to my personal Adobe account, it happens that now I am trying to delete this business account but it won't let me (I already followed the steps in the help section but the option to unlink the business account does not appear).The problem is that:1. I will no longer use that business account, therefore it no longer has access to adobe apps.2. I purchased a new license in my personal profile but it has been created as a subaccount within my account and it annoys me, even my behance seems to have been unlinked because another one was automatically created (?)I contacted the person who linked the business account to my adobe account and all he told me was that he couldn't do anything and that it couldn't be unlinked, but that "it didn't affect me at all", even so, if he is It is affecting what I mentioned in the aforemention

Lieber Support. Ich habe mein Abo ordnungsgemäß beendet und sogar eine Kündigungsgebühr bezahlt. Aber es wird weiterhin mein Konto belastet. Wie kann das sein? 

Bonjour, depuis que j'ai acheté mon abonnement mensuel adobe je suis facturée le double tous les mois ... on m'a dit que c'était sûrement lié au fait que je devais avoir 2 comptes mais après vérification j'ai bien arrêté mon autre compte qui n'était pourtant pas censé être débité et qui n'avait pas la même adresse mail. Même après désactivation et suppression de mon compte j'ai continué à être débitée en double tous les mois .... et je déplore le fait qu'adobe n'est pas un vrai centre d'aide pour pouvoir échanger avec quelqu'un et avoir une vraie aide. J'ai demandé à arrêter mon abonnement le mois dernier, mais je viens de recevoir un mail m'indiquant que mon compte allait être automatiquement renouvelé pour un an dans un mois ... comment puis-je tout arrêter svp ?Adobe m'a assez soutiré d'argent comme ça je veux totalement arrêter son utilisation et je demande simplement à pouvoir échanger avec un service client.

Ive been charged after cancellation of free trail of Acrobar Pro. Have been looking to talk to online agent. But cant find any link. Can anyone share online customer service link. I did used https://helpx.adobe.com/ca/contact.html page but I couldnt find online chat agent. Any guidance to connect to customer service is appreciated. 

I'm trying to upgrade my photography plan from 20GB to 1TB but, when I proceed to pay, a pop-up window tells me I already own the upgraded plan, which I obviously don't, and gives me only the option to subscribe to a teams plan. I'm also having a hard time contacting the support because, at least in Italy, it's impossible to contact an agent, neither on chat nor on a phone call. The support website only gives you the option to post to the forum. I'd like to be contacted directly by some staff member to sort this out, thanks.