Account, Payment, & Plan

I am billing billed 21.88 a month for the last 2 months for products I did not buy . Also I do not have an adobe account under which to cancel any plans.  They appear as Adobe Inc 8008336687 on my Mastercard on the first of the month.  How can I cancel these and get a refund?

Wij betalen maandelijks 19,99 eur voor een Acrobat Pro licentie. Plots is die licentie niet meer actief. Ik krijg de suggestie maandelijkse 24,19 eur te betalen. Hoe is mij totaal onduidelijk.Inmiddels blijven we al maanden 19,99 eur betalen, maar kan ik totaal geen gebruik meer maken van Acrobat Pro. Telkens ik dit programma nodig heb wordt mij een proefversie aangeboden en gelijk de bankgegevens opgevraagd voor een nieuw abonnement. Het bestaande abonnement vervroegd beëindigen kan niet kosteloos, maar hoe ik het bestaande abonnement kan upgraden daar vind ik totaal geen antwoord op. Bij de helpdesk blijft mijn vraag onbeantwoord... Ik heb al een maal geprobeerd via een proefabonnement dit probleem op te lossen, maar toen werd maandelijks 14,99 eur EXTRA gedebiteerd na het aflopen van de proefperiode.Dat heb ik beëindigd en diende hiervoor nog eens 52 eur te betalen. IK weet niet meer wat ik moet doen om mijn acrobat Pro te activeren ? 

Bonjour, j'ai souscrit à un abonnement annuel, mensualisé alors que je souhaitais prendre un abonnement mensuel. Puis-je revenir en arrière et changer de formule sans frais ?merci

Bonjour,  j'ai résilier mon abonnement chez vous il y a maintenant plus d'un an et pourtant que je suis toujours débitée du montant de l'abonnement, alors que je n'ai aucun abonnement en cour chez vous. J'aimerai savoir pourquoi vous continuez à faire des prélèvements et également que vous arrêtiez  merci d'avance 

Hello creators!Well I'll try to be as clear as possible 🙂 ( my english is not perfect )I started to learn and use the adobe suite since my young age, being young I could not get the application legally so I downloaded them illegally, Now I start to make some money as a Freelancer now I would like to subscribe the adobe suite but I find the annual subscription compared to the minimum national wage of my country is very high (minimum wage=140€ Algeria), So I wanted to know is there a way to pay less while remaining legal?The subscription proposed by adobe according to my location is US$ 52,99/mo, in my country only the big companies can afford it. 

I recently took a plan including After Effects and Media Encoder amongst other things, but I am currently stuck with a billing issue. The Adobe site only says that there is an issue with my payment details and that I have to update my payment information, but I already have my current PayPal account registered and that one works just fine for everything else. I cannot change it to another payment method because I don't have a credit card or whatever the other options are and I cannot cancel my membership plan either, as I have to resolve the issue with my payment details before I can do that.

Hi zusammen,ich nutze einen Lehrer-Account und wollte nun ein Sonderangebot für das nächste Jahr nutzen. Wenn ich in der Account-Verwaltung nun das Abo wähle und danach in der Maske was eigngeben soll, funktioniert das nicht. In das Feld mit der "Bildungseinrichtung" kann ich nichts eintragen und entsprechen auch nicht das Abo abschließen.Ich habe nun auch keinen persönlichen  Kontakt gefunden, deshalb die Frage hier.Danke für eure HilfeGrüßeSL

Good afternoon,On October 4, 2022, I accessed the "One Month Free Adobe Creative Cloud Subscription" offer that NVIDIA had on my computer in the NVIDIA GeForce Experience app. The offer was for 1 month, but I don't use the service and since then I've tried to cancel the account but without success, as any cancellation issue always sends me for a payment update. I would like you to help me cancel my account.I performed the steps described here to cancel account, but there is no option to cancel without updating the payment details.At this moment I would like the team to solve the problem and cancel my account as I do not use it. Steps i fllow to cancel:Delete your Adobe account and permanently remove your personal informationandHow to cancel Adobe trial or subscription

Hello! I made a mistake when subscribing to Adobe Premiere Pro. I needed it just for one time use, and paid in hurry. Now when I wanted to cancel, I have to pay for one year:( It's there any chance I can cancel it without paying early? I already missed the 14 days free cancelling🤦🏻‍♀️ Thanks

The pricing for Illustrator is the following (quoted below this question). The monthly bill section is confusing me, is it suggesting that it is billed monthly, and at the end of the year it has costed me £239.64? Or is it suggesting me it will cost me £239.64 after my 7 day trial. (It is confusing me because both have written yearly, and there is a third option of £30.34 a month, named as monthly). Which option is the actual monthly one? And if it is the £19.97 one, why does Adobe charge £30.34 under a separate monthly option?    

Hi, I'm student in Korea and my e-mail is [REMOVED] I had a plan I was buying. We signed a new plan for this discount. Both plans are now paid for. I would like to cancel the original contract. And, if possible, ask for a refund.   Do not put personal information in a public forum... Moderator

J'ai changé mon adresse e-mail, confirmée, après achat de l'abonnement Creative Cloud. Impossible de télécharger les applications. Message : adresse e-mail invalide. Et impossible de revenir à l'ancienne adresse : déjà utilisée.

Hello, I’m Şeymanur from Turkiye.I am a first year student at Yıldız Technical University, Department of Urban and Regional Planning.In the lesson, urban readings, we needed to use premiere pro for a homework for only once. Because it was only for single use, I decided to buy trial version of this app. Instead of buying trial version of Premiere Pro, I bought Adobe Stock's trial version and bought annual subscruption of Premiere Pro. I suspended both subscruptions but due to misunderstanding I paid for early cansellation fee but it's very high amount of fee for a college student like me. I sincereley wishes you to help me. Thank you. 

Prezados(as), estou tentando realizar meu pagamento por cartão de débito (não sou usuário de cartão de crédito), mas o sistema não aceita. O que pode ser isso?

I happened to need Lightroom for a week due to wedding photoshoot - apparently, decided to be a fair person as respectable photoshooters should, and made a really annoying mistake by purchasing the software. This bazaar culture Adobe is using to push you all kinds of options and additions with the software itself isn't the worst - but canceling the contract (which you cannot actually choose) is costing me now almost 60 euros, because it's an annual contract?? How ridiculous is this. [Remarks redacted by moderator, as per guidelines.]   - Ex customer.

Hi, I work at a NGO and I've been given a task by boss to cancel one former employees subscription. However, the former employees mail account is closed, so we aren't able to login and cancel the subscription, and thats a problem due to the fact that my boss is paying the subscription. Is it possible in any other way to cancel it? It's regarding the mail account: xxxx   [Moderator]  [personal information removed per policy -   https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467  [This is a public forum, not Adobe support, please do not post personal information]    [Moderator moved the thread to the correct forum]

How to speak with someone about adobe photoshop account what's the number?

I've been yelling at my wife since Jan 2022 to cancel her Adobe subscription, but every month there's another charge, she been trying to call, email, and chat with their [moderator: abusive language deleted] organization but they just keep giving her the run around, guess I'll try a BBB complaint.     Adobe has sucked for several years, it always crashes when a large pdf file is open, my company uses bluebeam software for pdf's.  

Need help: Adobe, US is charging appx NOK 1300 just to cancel my account which is simply not needed any more, after three years of service. Charging fo cancel? Legal?

What a weird way to go about customer service. There's been charges from my old uni account while I don't use CC. Stop charging me.

I need someone from Adobe to respond to this message. I have been charged yet ANOTHER $17 !!!!! That's 10 times now unauthorized you have done this!!!! I have no choice but to explain to everyone the ridiculousness of your company!!! I want my money back!!!!! I have NEVER authorized one of these charges. I need an answer when I will get my money.

I have recently purchased adobe 's photography plan (only 2 days ago) and it has worked fine, until yesterday when I opened creative cloud and an error appeared saying: You've been signed out. Please sign in again to continue using adobe apps. If I click "sign in" a sign in menu will appear for about 2 seconds, and then it will bring up a loading screen saying "loading creative cloud". This will load for about 2 minutes. And then it will just go back to the "You've been signed out" page. This just creates a loop that will last seemingly forever. I've tried reinstalling, and if I look online it will tell me to check if my internet is working correctly, which it is. Not really sure why this is happening, but it is stopping me from using adobe only 2 days after I purchased it. Hopefully someone will have a solution to this, and thanks for reading

PLEASE CANCEL MY PLAN.  I HAVE NOTIFIED YOUR COMPANY SEVERAL TIMES AND YOU ARE STILL TRYING TO CHARGE MY CARD THAT NO LONGER EXISTS.

I want to cancel my plan but it shows you will be able to manage this plan shortly