Account, Payment, & Plan

Hello,It's impossible to change the country and my VAT number in the payment method tab. I used to be in France and now I am in Cyprus. They say we should contact Customer care but there is no email, no chat, nothing to contact them???Someone can help? Thanks

I have a yearly subscription for the creative cloud that's paid monthly and i'm looking to cancel it before it renews in January. At what point is it possible to cancel without paying the early cancellation fee? Do I have to wait until it's about to renew or do I cancel earlier?

Ive had photoshop discounted for 1 year and its gone up to the full amount $500+ yet it says here.............and teachers can purchase an annual membership to Adobe" Creative Cloud* for a reduced price of $239.88 for the first year. After the first year we will renew your contract automatically for another year at the then-current standard annual price (currently at $359.88), unless you cancel. This pricing is available for first time membership only and limited to eligible education customers who purchase directly from the Adobe Store or by calling Adobe Sales.

Buenos días, olvidé cancelar antes del cobro anual de InDesign. He cancelado dentro de los pirmeros 14 días de uso, ¿recibiré reembolso completo? Muchas gracias,

Befoere we start: Yes, I looked at the various forum and Q&A entries that detail chaning plans etc etc but none of them cover this isssue. How do I reapply my education status (Studen) discount?I reconfirmed my education status with Adobe (October 2022) but the discount has not been applied. The email I got when reconfirming says I should reach out to Adobe customer support to reapply it. (Spending 30min trying to find a way to reach out via email, chat or whatever - none of these options do in fact seem to exist or are hidden away - is a glorious waste of my time.)

plzzz help i payed for the creative clouddddd

Ich "kaue" mich gerade durch die Adobe Seite und finde nirgendwo die Möglichkeit eine Schülerlizenz nur für Illustrator zu abonnieren. Hintergrund: Meine Nichte 15 J. möchte sich gerne in Illustrator einarbeiten. Ich habe im Internet gesehen, dass man das angeblich für 5,95 /Monat auch nur ein Programm abonnieren kann - ich finde aber nur das gesamte Creative Cloud Programm für 19,95 €.Meine zweite Frage: kann ich das Programm für sie abonnieren, so dass die zahlung von meinem account abgeht und sie das Programm nutzen kann?Für eine rasche Beantwortung wäre ich dankbar.MfG Andrea

випадково оформи племінник підписку, відмініть її будь ласка, так як я не потребую корисування вашим додатком. 4149499396099861

I'm concerned about an auto install. By mistake i installed on my laptop Substance 3D Stager. I deinstalled instantly, not even run it once. Now i'm concerned about subscrition and extra billing when the trial will end.Another concern. Can i reset the trial, don't know if i will ever want to test it in the future, but because i startet the trial by mistake, after 30 days from now i will no longer be able to test it.Can someone help.Any tip is greatly appreciated. Thanks

Buongiorno, al settimo giorno di prova gratuita ho eliminato il mio account di prova ad Adobe Pro e mi sono stati comunque detratti 24,39 euro. Come è possibile ricevere un rimborso? Posso parlare con qualcuno? Grazie.

Very disappointed in Adobe. Don't get me wrong - functionality of it is excellent, I used creative cloud for an year and now I would like to cancel the subscription. Adobe sent me an reminder email about subscription renewal starting January 2023 charging US $29.99/month plus Tax/VAT. Past two days I have tried to cancel my Adobe subscription, but no luck. As if the whole customer support has been set up on the loop just keep taking you on same help page over and over again. I read other post with people facing similar problem. DO I NEED TO CANCEL MY CREDIT CARD TO CANCEL ADOBE SUBSCRIPTION?

I want to cancel my subscription plan

Ya no sé cómo eliminar el cobro injusto mensual de $14.99 que me roba Adobe yo me desinscribi hace ya más de 2 años pero siguen cobrando aunque no tengo nisiquiera una cuenta activa Gabriela S. Palmieri PHONE REMOVED Do not post private information in a public forum   copio el robo de hoy:       Urge ayuda por favor

Dear, we have received two invoices of 12.09 euros. One on dd. 03.12.2022 and one on 21.12.22. I have activated a free subscription for three months and of course canceled it in time. I can't find anything in my account about a free three-month subscription or an invoice from Adobe. So 24.18 euros has been deducted from my account via paypal. I can provide you with the proofs of payment, but I need an email for that. The Belgian financial watchdog obviously does not accept such transactions and will intervene in the future if this is not resolved. Hopefully it won't come to that and we're counting on a full refund. Thanks for the effort. Paul Rabaey (EMAIL ADDRESS REMOVED BY MODERATOR)

I hope someone from Adobe could help me here.My account has been hijacked. On the 8th Dec, I received an email that my email, password has been changed, and my secondary email has been removed\ changed.I checked my emails and seems like he has even subscribed to some other services as well!I hope someone could reach out to me to resolve this issue, I do have an email address which I receive an email that he \ she changed my account email to... Thank you in advance and anyone prompt response is very much appreciated!

I purchased a 1 year subcription pre paid plan on the 27th of December 2022 on Amazon.  Entered the code in my Adobe Account only to find out that it wasn't added.  Got a confirmation mail that confirms my account is added until the 28th of December 2022 (1 Day!?) which doesn't make any sense whatsoever. IMPOSSIBLE to contact Adobe, No Phone/Chat or Mail support.  What a ****y company. I am just shocked. 

Can I cancel my subscription without incurring a penalty?

I was charged monthly at the time of accessing the two-week free trial  However, I was not supposed to be charged until I finished the trial, do you know how I can fix this?    [Moved from Adobe Express Community by Moderator]

Hi, I want to keep my plan continuously but it seems there's issue on payment. I can't find support chat anywhere in the website. How could I solve this?

Hello,I registered for 1 week free version, Adobe Acrobat Pro. I was unable to cancel and was charged 23 dollars, how do I get a refund?

Hi.My name is Asrafy. I have Adobe contribute Id. I made a $27 withdrawal last 21st.But it is still pending. How many days it may take to enter the account?

Good DayPlease note that I had the photography plan, it expired and my account shows subscription paid but all apps show buy now.  I can't use the former version that is compatible with the Mac OS I have and it states I have to renew it but my subscription is valid.  I spent over 10 hours on the phone with Adobe support but I am not getting anywhere.  Does anyone have any suggestions?  Thank you.

Hi,i have a problem with my account, when in log in i dont have my all products...I dont have my CC plan i have only Adobe stock plan. Few weeks ago i dont have This issue.where is the problem? Maybe Adobe change something?

I'd like to know, why I have to pay full price for a range of products, before it will even let me say, that I do infact not want said products in my personal plan? There is no support line to call anymore, wth are we paying so much for? What a  deal.   [profanity removed by moderator]

Do these people have a customer service department or email. Their online chat reps abruptly end convos and insist there is no complaints procedure or complaints department. I've been fraudulently charged several times and no one from this company will assist me. Can anyone help?