Account, Payment, & Plan

 

I personally can no longer afford to pay for my subscription and just realized that I was paying for two subscriptions (my fault). I went to cancel the first one, which was under my personal email address. Cancelling that account was very easy because it gave me the option to view my payment and subscription options. However, when I log into the second account under my school email, I have no way of viewing my payment options or subscription options. This leads me to believe that I don't have to pay and that it's being covered by my school. But once again, I am being charged twice, with $17/month and $21/month, so it's clear that it is, in fact, two separate subscriptions. I tried to check out my school's covered products, but an Adobe plan was not one of them. I have no other accounts, and customer care has been useless. I hope someone knows the answer!

Hola a todos los presentes, necesito contactar con un agente, dado que hace dos meses hice una prueba gratuita de Illustreitor y no hubo manera de darme de baja a esa prueba y me siguen cobrando!!!he intentado desde entonces y no puedo, y no me figura ningun plan en mi perfil pero si me lo cobran en la cuenta del banco.Alguien sabe como hacer, para un contacto directo con Adobe?gracias

Hi,I tried to contact the chat room but it could not help me out.I selected a plan few days ago on monthly billing option. I chose Adobe After Effects in free trial. Unfortunated there was a billing issue in my billing and payment option and I didn't use the product for once but I was charged today with Rs 5351. I want my full refund asap as I didn't use the product at all.Your kind response will be highly appreciated.Regards,Umair

Hi [edit]I tried to contact thr chats but it would take foreverI want to get a refund for my recent purchase, for the whole year plan including this month. It won't start on my PC.(Lightroom something) ASAPmy email address is [removed by ussnorway]

Hey, there is someone how stole my Card details and made a purchase for Adobe trail and I contacted my card support and they told me to contact adobe support (witch I couldn't do because of there virtual assistant) for the refund as I didn't done the transaction

My subscription has automatically renewed, but I have no interest in continuing to use Adobe services. How do I get a refund for this automatic renewal?

Already paid for creative cloud in August (there is even record in billing) but about a month ago it won't let me access it because of of a "billing issue" with my card, there is nothing wrong with the card I provided them. I also can't contact customer support directly because aparrently I am not a paying customer even though they already took my money! What should I do?!

I am unable to contact Adobe Customer Care via chat.Instead of chat a have a blue window: Please contact your administrator for help. A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help. For product tutorials and step-by-step instructions, try our online help. I have a personal account in Adobe and I'm not a member of 'organization'.Moreover, week ago I use chat to contact Adobe without problem.What's wrong now?How should I contact Adobe? E-mail of 'customer case' does not work.

Hello, I wanted to cancel my plan yesterday and I forgot and I just got charged today and I want to get my money back. Do I cancel and I will be refunded or what do I do. 

Buenos días aquien corresponda solicito cancelar este servicio pues no se ocupa mucho.

After speaking to someone on Adobe chat I understand they can do this, no problem, however, what I am not clear on is that they have to cancel my current plan to start a new one - does this mean I loose all my history and libraries I have built up on my account over the past 15 years or does my end of things stay the same, It just a billing change?

hello, i'd like to cancel my plan but it says that i have to pay 67€ due to early canceling, but i have paid  the annual for 13 month! how is that possible? can you please fix it?

Bonjour, J'ai pris un essai gratuit 7 jours pour Photoshop mais rien ne s'affiche sur mon compte sauf que j'aimerais le résigner avant que l'on me débite. Avez-vous une solution ? 

I wish to change my plan from standard to student. But the place where I'm supposed to do that doesn't show the button. 

Hi, could you give me phone number or e-mail just for explaining my account issues? I have to explain it very promptly

Hello, I am a student asking for money for cancellation. I just wanted to try it and thought I cance

I have updated my payment details multiple times, but for some reason its not getting updated and im unable to renew my subscription at all.

Can Audition be added to my current Adobe account without subscribing to All Apps?   [Mod note: moved to a more appropriate forum and retitled - makes searching easier]  

During the Black Friday sale, I accidentally commited to an Annual Plan, Paid Monthly, instead of subscribing on a monthly basis. I used my student e-mail address. Starting in January, I will be taking graphic design courses through school and will have access to Adobe programs for the semester. Will this extend the duration of my Annual Plan? Will I still be charged monthly while having access via my university? Thanks

Bonjour,J'ai payé quand j'étais en France, mais maintenant je suis en Corée.Je voulais changer le pays de paiement, j'ai donc demandé au centre client coréen, et ils m'ont dit de parler au centre client français. Mais je ne sais pas où demander, alors je poste ceci.merci de me dire comment le changer. 

Salve a tutti, Sono docente di Grafica in un Liceo Artistico Italiano, la mia scuola ha acquistato un piano studenti senza però prevedere l'accesso ai docenti, costringendoci per ciò ad acquistarlo individualmente per consentire lo svolgimento delle attività.Che documentazione deve presentare un docente del sistema scolastico Italiano ad Adobe per accedere agli sconti docenti?

Hello, About a month ago i took out a subscription to adobe. When speaking with the sales assistant on chat, i specified i need adobe photoshop and that i need to be able to use older versions of adobe photshop, specifically cc 2018.  They told me the 'Photography Plan 20gb' will work and gave me what i thought was a good offer for it, so i went ahead.  for a month everything worked great, but have now found photoshop cc 2018 wont work; i go to load it and it asks me to log into my adobe cc account , but then bounces back that no account can be found for it, but if i try photoshop cc 2021 it works.  I was told my operating system needs updating and was provided a link to what requirements i need to have it working: ( https://helpx.adobe.com/uk/photoshop/system-requirements/earlier-versions.html#sa_src=web-messaging )  , upon reading this my systems meets all requirements.  As a tester I did 2 things, 1) It offered me a free trial period and i got

Hi everyone I work for a company and am trying to figure out how to cancel some direct debits for Adobe subscriptions that are no longer used. We don't even know who had the account originally (as we have asked our employees, we assume they have left the company). The only way to cancel accounts per Adobe is to login, but we cannot log in as we dont know what the email addresses are. Is there any way to call Adobe or address this somehow?

When I click "contact us" nothing happens. I thought it was a temporary thing, but it's been over a month now and it still doesn't work for me. Is there any way to contact Adobe support?