Account, Payment, & Plan

Hi,I used to use Adobe, now I don't use it anymore and I'm deleted my old account. But so far it deducts money from the bank. What should I do?

Some time ago I deleted my account. Today I decided to subscribe and used the mail of a remote account. A transaction error occurred, but the money was withdrawn. Failed to create an account with a previously deleted email address. Please help me in this situation.

 I registered a personal account under my uni email address accidentally, and the nightmare began. I was being charged 3 months of unnoticing. I tried to cancel the annual plan, and I was asked to pay 1/3 of the whole year plan's amount. I even tried to change my bank card. I paid the cancellation fee on 12th Dec 2022 , 2 days after the Adobe's cancellation confirmation email, I'm being charged again on 14th January 2023. Good for you, Adobe.  

How the actual expletive do I get in contact with someone to remove some unused cards on my account? I follow the directions and then it takes me back to self help [removed]. I have searched the forums, the internet, and everytime I am sent in a loop.Signed,Annoyed [removed] that Adobe won't let me manage the cards on my account.

I am not calling Adobe. I did not see an email resource. So posting my message I sent, via the chat, here hoping I get my point accross. Maybe I'm just an idiot, but I am fuming. If there is a better solution to my problem please let me know. TLDR; I logged in with the wrong email account and I can not sign out in order to sign into the correct account. I got around a modal dialoug box by agreeing to a free 7 day trial. I logged into the adobe acrobat pro DC under the wrong Google log in (I have 2 browsers/accounts with google, it did not give me a choice on which to log into). For ease I will call my adobe subscribed google account Account 1 and the other account Account 2. I was logged into Account 2 within the application, but I could not log out and try to log into account 1. This was because I was blocked via a 'modal' dialouge box telling me to subscribe with account 2 before continuing. If I cancelled Adobe would quit. Even when I ended the processes I had no results. I und

Hi,I have had a recurring Adobe Photography Plan charge on my CC for many months already, but when i sign into my account in attempt to cancel, it shows ABSOLUTELY NO plans or products. So i cannot even cancel out with out any plan listed. So, no plans, just monthly charges for nothing i ever signed up for!I have spent way too much time online jumping through hoops trying to resolve this! Any suggestions before i call CA BBB, or start litigation?

11월부터 12월 1월 까지 총 3번 어도비 24000원씩 카드 결제가 되었습니다저는 암호를 바꾼 적도 없고 이 계정을 2022년 6월 이후 사용한 적이 없는데누군가가 제 계정을 해킹하여 구독을 했습니다.3개월 동안 총 7만3000원을 환불해주시고 플랜도 취소해주세요!

Hello! I still can't understand why they charged me twice and the second time was more even. My plan is for 20.99$ (which was paid on 10) and today I received a message that ADOBE CREATIVE charged me 73.48$ which kind of joke is this? Someone help me, please!

I want to cancel my adobe illustrator subscription without updating my payment method, how?

Merhaba, 14.01.2023 tarihli aldığım ücretsiz denelemi planın iptal edilmesini ve paramın iadesini taleb ediyorum. Satın almama rağmen böyle bir ürünün olmadığı gözüküyor. Banka hesabımdan bu para çekildi...   [Moderator moved the thread to the correct forum]

No Adobe plan but money has continued to come out of my bank account each month. Why is this? How can I speak with someone about a refund for this. Surely if you cancel a plan the DD should have been cancelled also? Any help would be hugely appreciated.

Hi! So I had a year subscription of the Adobe creatives cloud, I just wanted to use for a couple of months after when I tried to cancel it it tried to charge me £100, if I did it. So I keep it until the year contract finish. But now yesterday when I was gonna cancel my subscription because I couldn't pay it anymore it charge literally minutes before of it. Is there any way of getting a refund because I already cancel it and I'm not using it at all. 

Hello. Today I noticed that my account was charged for Adobe Creative Cloud twice, two separate payments for the same amount of €30.74. Previously, there was no such problem, only this month on 01/11/2023Please help

I subscribed to a 7-day trial plan of Illustrator on December 19, 2022.The app did not work for my purpose. I have tried to cancel the trial subscription several times yesterday (Dec 25) and today (Dec 26) but Adobe did not allow me to cancel. I have followed the following documentationhttps://helpx.adobe.com/manage-account/using/cancel-subscription.htmlhowever after step #3 (Select Cancel your plan.) the system always asks me to login again. The screen just shows a loading icon of the login button. After trying several time on Chrome and FF browsers, the system blocked my account. I have to create another account to go to the forum and ask for help. Please cancel my subscription. Thank you.

Hello my name is Jose Sandoval, I am having problems with my account is reporting that my trail has expire, but I pay monthly for this softwares 

hello, id like to speak to someone from adobe. I would like to cancel my plan as I don't want to pay a company with a chat to us option that doesn't let you talk to anyone and wastes my time sending me in loops whilst i try to do it. I went to cancel my plan, but the details of the plan were incorrect and I want to make sure and have confirmed by someone at adobe that this has been done properly

I was using a free trial of illustrator and it took 43.96 pounds out of my bank account. I cancelled my plan and the same day recieved 23.99 pounds back into my account.  I have waited 9 days for the rest of the payment but it doesnt look like its going to happen. If someone would let me know whats going on i would appreciate it.

Hello, this seems like a strange problem.  I tried AI/creative cloud, and it didn't have the functionality that I wanted (xaml support) so I canceled the trial after 1 day.  No problems there.  Now, I would like to uninstall the applications and free up hard disk space.  But I can't because "creative cloud" won't run at all?  So am I understanding this correctly that I need to have an active susbscription in order to uninstall Adobe Illustrator and Adobe Creative cloud?  Thanks - maybe I am missing something 

Hi! i have been double charged few days ago and my subscription has been cancelled. Can you tell me why? I only use one address and i have paid with paypal after my first invoice doesn't work due to exportation date on my credit card. I am available to send you information on my account and my account. thanks. 

They are totally scam. They offer you a free trail to get you banking information then they get you stuck with them for a year . If you wanna cancel your plan because of something they never understand and charge you a cancellation fee. I was talking to one of their so called virtual assistant she left the conversation without helping me . Really unprofessional staff they have. Never ever buy acrobat plans.

Hello, i cant cancel my adobe creative cloud, it always says i can cancel it shortly but it doesnt happen, i was using the trial to test it out and have no need for it which is why i want to cancel it before i get charged

i brought the Adobe Reader online at 5980 yen for a one year plan, but on the second day, The PDF conversion i brought seem to have lost its function.It does not work at all. I want refund from my credit card. I dont know where i can turn to to claim back my money since Adobe doesnt have a customer service staff toanswer my questions.

please cancell my account my mac os 10.11.6 is not supportedthank you

Hello,I am very frustrated by this. I have received an email that there is a billing issue on my account. The issue is that my credit card has expired. But I am unable to update payment/edit payment info/manage plan/manage payment. I cannot get a hold of any kind of chat, to be able to speak to an actual person. And all the links under helpx.adobe.com does NOT help, either.Kindly provide assistance in this matter, as it is extremely frustrating!