Account, Payment, & Plan

Kedves Címzett! 2022.10.02-án nem töltöttem le az Adob Acrobat Pro alkalmazást. Többször lemondtam az előfizetési csomagomat, a szolgáltatás leállt. Miért kell havidíjat fizetnem tőlem? A probléma megoldásához kérem a segítségüket. Üdvözlettel: Karnok Béla Tisztelt Címzett! Én nem töltöttem le az Adob Acrobat Pro programot 2022.10.02-án. Több alkalommal töröltem előfizetői csomagomat, a szolgáltatást leállítottam. Miért kell havidíjat fizetnem? Kérem, segítsenek a probléma megoldásában. Tisztelettel: Karnok Béla.

Me parece injusto lo que ustedes me están haciendo. Yo me subscribí con ustedes en adobe creative cloud por un año pago mensual y ahora resulto que también estoy subscrita a adobe stock que nunca me subscribí porque lo que hice fue un mejoramiento de plan y ahora result que tengo dos subscripciones pagando cada mes el doble!! La Cerda me parece mal de su parte. Ahora quiero cancelar el segundo que ustedes me pusieron y me sale que no puedo que tengo que pagar $119 que fuera entendible si yo me hubiera subscrito a ella como la de adobe creative pero resulta que no. Quiero una solución a esto porfavor 

He estado mucho tiempo utilizando Lightroom y Photoshop de manera ilegal para aprender a utilizarlas y mejorar mis fotografías... ahora que ya puedo pagar por la licencia he escuchado que si compras las aplicaciones es posible que se te banee de permanente por haber utilizado las app de manera ilegal. ¿Alguien sabe sobre esto?

Bonjour, J'ai eu la très mauvaise surprise de voir un débit de 62,47 € sur mon compte en date du 17/10/2022 au nom d'ADOBE CREATIVE CLOUD que je n'ai jamais désiré.Je tourne en rond pour annuler ce paiement et me faire rembourser car dans mon compte il est indiqué que je n'ai pas de formule payante et que je n'ai pas de commande... Pouvez-vous svp m'aider à me faire rembourser et à effacer me sinformation s de carte bancaire de votre base de données car quand je suis le sindications pour le faire, je n'ai pas accès à unlien "Modifier un paiement ou une carte"... Merci

I have been charged 18 Euros and I do not have ANY plan, neither did I have it during 1 year ... In ''Invoices'' it does not appear. I require a refund immediately

Olá! Eu não estou conseguindo alterar a senha da minha conta porque não lembro mais ela e também não possuo mais o email que ela está cadastrada, existe alguma maneira de que eu possa fazer a transferência para um email novo e recente? A conta continua logada, que é essa, só não lembro a senha e nem possuo mais o email nem telefone cadastrado.

I have problems with payment. I can't make a payment because I'm from Russia. Can I make a payment with the help of someone who is abroad?

I have been charged money without a plan.How do you contact this nonexisting customer service??? Theres no mail, no chat no phone number at all!Pure scam!GIVE ME MY MONEY BACK!

'We weren't able to process your payment. Update before September 28, 2022 to retain access to your subscription' - posting this on October 18, 2022. this blue banner only showed up in the past week despite the payment processing and confirmed with my CC & with Adobe Phone Support. But this banner will not go away. Do I ignore it? Is there an issue with my account that's not realized yet? Not sure what else to do. 

goedenavond,   Gisteren heb ik per ongeluk via de Adobe site het Creative Cloud Alle apps lidmaatschap afgesloten voor de prijs van rond de €360 euro. Nu wil ik het omzetten/ aanpassen zodat ik via Surfspot de studentenversie kan aanschaffen. Maar dit lukt dus niet (heb inmiddels het lidmaatschap verwijderd maar de verloopdatum is over een jaar)  hoe kan ik voorkomen dat het geld van de creditcard wordt afgeschreven? bedankt!

For the last 5 months ive been getting charged £25 through direct debit, and £23 through paypal, without realising. I only pay for one plan?? Anyone know whats up with this and how I can contact someone?

I wanted to check how long I have a student status, but I dont have that tab in my "account" section. It is stated that you have one free year with student discount after you graduate too, I don't know if that's on already?  

Hi,   I probably accidentally bought the Adobe Creative Cloud Abo for students twice, because I was debited 2x 19,99€ since June 2022! On my payment list I can only see one debit of 19,99 so can I please get a refund from the mistaken payments and could you please stop debiting twice as much. Thanks   [Moderator moved the thread to the correct forum]

Bonjour,Je souhaite annuler mon abonnement annuel, qui a été renouvelé le 13 octobre 2022. On me demande maintenant de payer 110 euros en frais d'annulation, ce que je trouve vraiment excessif pour quelques jours, puisque nous sommes le 17 et que ça fait plusieurs jours que je cherche à contacter Adobe. Je ne trouve pas l'option "chat" en ligne, et j'ai trouvé un numéro de téléphone, mais après une attente de 40 minutes sans réponse, je me tourne donc vers le forum. J'annule mon abonnement en raison du prix trop élevé et je me suis tourné vers un compétiteur de qualité qui offre un logiciel gratuit. Puisque le contact direct avec le service client d'adobe semple pratiquement impossible, je suis d'autant plus décidée à annuler mon abonnement. En vous remerciant d'avance pour vous réponses!Merci d'avance!

Recently, when I click on 'Adobe Account' it momentarily shows my account page, but immediately redirects to Creative Cloud apps page, hence I cannot get to my account details anymore. This worked fine in the past.Browser is Firefox 105.0.3 on Win10. account.adobe.com loads then redirects to https://creativecloud.adobe.com/apps/all/desktop.

I need to contact adobe support. There is NO WAY to do so if you're from Poland and it is insane. I need to cancel my plan for monthly photoshop subscription which I purchased as a trial and was sure it is only for a month. Haven't used it since, but here comes another month and another payment. Please anyone from customer support. Help me. I do not have the money to pay for another month of photoshop that I am not using and I asumed would expire with the end of the month. The app doesn't allow me to cancel my subscription. I need help. Please.  

Buenas tardes. Se me ha cobrado este importe de manera errónea seguramente por mi primo pequeño que cogio el móvil hace unos días. Quería saber si se me puede hacer un reembolso. Gracias.

Siempre que quiero pagar con una tarjeta nueva no me la toman, estuve intentando pagar con dos tarjetas válidas pero siempre me aparece que no es válido,  que renueve el plan y no se puede. Como  hago que esta porquería funcione. 

I ordered adobe services for one day and canceled immediately, but I received a payment so I blocked it and now I would like to cancel both the subscription and the payment forever

Hi, I am a little bit confused. My old credit card was just one day ago replaced by new one. Unfortunately my payment for May Adobe plan should be paid yesterday, but it wasnt, because of replacement process. Just now I put new number and all data here about my new card. How can I pay now? Or is it possible to take money once again by Adobe? Thank you for your help. Zuzana Minarovicova

A few months ago I bought a 24 inch monitor from the asus pro art series which is but returned it due to pixel loss.I started my 3 months free membership before the refund was made and I used that time.then I bought again the asus 27 inch monitor from the proart series which is and I have now an extra 3 months subscription but I haven't started this subscription yet.Do you mind if I use the membership?Can i get support.

Hello community,I have an Adobe plan and I can use the software on 2 different machines. I'm also doing this, as I work on my Notebook or my Desktop PC. I'm often using a VPN when working from home with my PC or working on business trips with my notebook. And I have to, to access my work related data. Adobe is recognizing the machines as different machines, when im using the VPN versus when im not using the VPN. So everytime I'm switching the VPN on or off I need to sign off from "another" machine and sign in on the "current" machine so use the software. This is very frustrating. Is there any solution to this? Best regardsDennis

I subscribed to creative cloud all apps individual plan yesterday but my adobe account page says I currently have no paid plans. Apart from Illustrator, which I'm using on trial rn, there are no apps available for download on my creative cloud. What seems to be the issue here?

Hi, I have a Creative Cloud plan, and I have also purchased an additional illustrator. I would like to resign from this separate illustrat, but it is not even displayed to me, except for invoices.

Ich habe meinen Adobe-Account angelegt, als ich in Spanien gewohnt habe. Nun möchte ich das Land (inkl. Rechnungsadresse) auf Deutschland umstellen. Trotz 20 min. Suche habe ich nichts dazu gefunden. Wer kann weiterhelfen?