Account, Payment, & Plan

Bonjour,Je viens de constater que mon abonnement Adobe a été renouvelé automatiquement, alors que je pensais sincèrement l’avoir résilié avant la date de renouvellement.Je n’avais absolument pas l’intention de renouveler mon abonnement et je n’ai pas souhaité continuer à bénéficier des services Adobe.Cette situation m’était malheureusement déjà arrivée l’année dernière : mon abonnement avait continué sans que je m’en rende compte et j’avais été prélevée chaque mois alors que je ne souhaitais plus l’utiliser.Je n’ai pas l’intention d’utiliser à nouveau cet abonnement et je souhaiterais simplement qu’il soit annulé définitivement, sans frais supplémentaires pour cette nouvelle période.Bien cordialement,

Confirm cancellation button is not working for me but I already made a payment for my plans today.

Today, there were many notifications from my bank apps said 'FAILED Card transaction -118.71USD' from Adobe Saggart, Dubl IRL, which details 'Original amount: 151.51 SGDFirstly, I thought 'Luckily! I locked my card for online payment so I couldn't be lost for the scam' but it's not like that, I went through the Card's statement and found out 2 transactions which I surely didn't make it. One was on Aug 24 amount 151.51 SGD, and another was on Sep 4 amount 46.23 SGD. Since I didn't subscribe for any ADOBE products, so I surely was scammed.I will be reporting this to the bank as fraud, but I am searching  the Internet for similar issue, and surprisingly, there are a lot.Due to my card is a Prepaid card, so I had a latest topped up balance about US $160. But now the balance remains US $1.79, I lost almost $160.I hope Adobe would clarify it for me and for others who face the same thing as well.

Quiero darme de baja

Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

intento canjear un codigo de un plan de adobe fotografía 1 TB y me da error  [Moved to Account, Payment, & Plan by a moderator］

Hello,I accidentally forgot to cancel my free trial, and I was charged US$33.99 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan (or I will cancel it immediately) and would like to kindly request a refund for this charge.I have been using Adobe on a trial basis only and would greatly appreciate your understanding and assistance. If possible, please process a refund for the US$33.99 payment.Thank you for your time, and I look forward to your response.

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

I can no longer afford the subscription I tried to cancel but it’s saying it’s still going to charge me for early cancellation! I wanted to get the cancellation fee waived so I can later come back to it once I can offered it again! 

i got a subscription which I registered on my school account which made it so no one was the provider. Then adobe blocked me but i couldn't cancel the subscription now i have been trying to contact them for a long time but i just can't seem to be able to have this reverted i lost access to it in september 2025. Can anyone help me with this i dont know if this is the channel were i can get help with this but im officially out of options

I was a subscriber to both Creative Cloud and Firefly. Then I cancelled my subscription to Creative Cloud. Now I want to cancel my subscription to Firefly - but it seems confused and keeps just insisting that I have already cancelled it (CC), but I’m still getting billed for Firefly. How do I cancel Firefly?  And, at this point, how do I get reimbursed for the 6 months that I’ve been trying to reach someone to cancel this account?

Aboneliğimi iptal etmeme rağmen hala kredi kartımdan ücret çekmeye çalışıyoruz.EMAIL REMOVED FROM THIS PUBLIC FORUMgerekli işlemleri yapıp ödeme çekmeyi bırakın artık

How can I contact Adobe billing team ? I would like to understand why I have a payment after cancelling my plan ?

I have 3 repeat charges on my bill this month, same day  same amount. How do I resolve this?

I had signed up for the free trial.I only had one small task that has been completed. I now want to cancel, but there is no option to do so where I should see the “manage plans” field. It is not there. I have searched online and my account page shows the product and trial, nothing else. “Contact Adobe Support” also just resends back to the account page. Any suggestions?

Mir wurde heute ein Creative Cloud Preis von 65,54 Euro vom Konto abgezogen. Mir wurde aber per Email ein Rabatt für den ursprünglichen Preis von 55,84 €/Mon gewährt. (Siehe Screenshot er Email)An wen kann ich mich wenden?Gruß Chris

Saya tidak dapat melakukan pembayaran apa pun uji coba gratis maupun yang berbayar melalui semua akun yang saya miliki, dan sering sekali pihak bank menelpon untuk konfirmasi perpanjangan uji coba saya padahal dari aplikasi gagal tetapi dari pihak bank katanya sukses, itu aneh sekali! Mohon Arahan dan bantuannya. sudah mencoba berbagai cara dengan pilihan lain, nama lain, nomor telepon lain, nomor rekening lain, dari web, dari aplikasi, atau bank lain termasuk pembayaran melalui aplikasi dana tetap gagal dan bahkan semua akun. Kebetulan saya ada beberapa akun yang saya miliki tetap saja hasilnya nihil.

Saya tidak dapat melakukan pembayaran apapun free trial maupun yang berbayar melalui semua rekening yang saya miliki, dan sering sekali pihak bank menelpon untuk konfirmasi perpanjangan trial saya padahal dari aplikasi gagal tetapi dari pihak bank katanya sukses, itu aneh sekali! Mohon arahan dan bantuan nya. sudah mencoba dengan berbagai cara dengan pilihan lain, nama lain, nomor telepon lain, nomor rekening lain, dari web, dari aplikasi, atau bank lain termasuk pembayaran melalui aplikasi dana tetap gagal dan bahkan semua akun. kebetulan saya ada beberapa akun yang saya miliki tetap saja hasilnya nihil. 

Saya tidak dapat melakukan pembayaran apa pun uji coba gratis maupun yang berbayar melalui semua akun yang saya miliki, dan sering sekali pihak bank menelpon untuk konfirmasi perpanjangan uji coba saya padahal dari aplikasi gagal tetapi dari pihak bank katanya sukses, itu aneh sekali! Mohon Arahan dan bantuannya. sudah mencoba berbagai cara dengan pilihan lain, nama lain, nomor telepon lain, nomor rekening lain, dari web, dari aplikasi, atau bank lain termasuk pembayaran melalui aplikasi dana tetap gagal dan bahkan semua akun. Kebetulan saya ada beberapa akun yang saya miliki tetap saja hasilnya nihil.

I want to cancel my adobe subscription, but after I sign in to https://account.adobe.com/plans there is no button for "Manage Plan" button. 

Hi, Why am I being charged every month if I cancelled my account in March already and you confirmed my cancellation by email.  Please refund the amounts you have billed me with in the last 7 months.  I have again requested cancellation of my account plan today just in case.  I expect this is enough to stop the automatic billing.  ThanksIvana

I cancelled my plan 2 days ago and received a cancellation confirmation (Attached). Today I was issued an invoice [invoice number: 3597366913] for 16.4 USD (Attached). I Checked my account and it shows no active plans, and there is no option to manage or cancel anything. Why is this happening and how can I refund my money and ensure this NEVER happens again? 

Hi, I need an Adobe Staff member to manually cancel my Acrobat Pro free trial immediately.My trial is expiring, but when I log into the Adobe Account Portal under "Plans and payment," the dashboard is bugged. It only says "access your apps and services" and completely lacks the "Manage Plan" or cancellation buttons.I have already tried:Logging in via an incognito window. Switching to a completely different web browser. Accessing the portal via a mobile browser. Using the Virtual Assistant Chat (which automatically times out and closes the session before and after linking me to a live representative saying "conversation has ended" before connecting) + a VAC to give me a cancelation link which when clicked on says “We are unable to process your request” Since the user interface is completely broken on Adobe's end and the chat system is failing, I cannot cancel this online. Please have an employee review my account backend and cancel this trial before I am wrongfully billed. Thank you.

7 day free trial but cannot cancel it - there is no magic button showing in my account. Pls advise