Account, Payment, & Plan

8/4/2026 Please reactive my serial number for  Adobe Acrobat Pro XI on my new laptop. My old laptop that was using it was damaged and is not accessible to deactivate the serial number. I have downloaded Adobe Acrobat Pro XI on my new computer and get an error message saying the serial number is already in use by the maximum allowed computers. My Adobe account does not list any computers using the serial number.Thank you

Hi, I’m Polish, living in Poland, my card details are PL, I have Lightroom for iPad subscription active. Now I want to purchase Lightroom Classical + Photoshop, I’m going via the checkout process, due some reason country field is pre-populated with Ukraine, once changed to Poland pages throws “Unknown Error”, even if I change country on the page beforehand, during checkout it’s still Ukraine. Can you help me here?

Why did you debit my account when I cancelled my subscription on July 16 2026

hice el pago el día 22 de julio y ahora me encuentro que no tengo plan de suscripción premium, es como si tuviese una cuenta free, por favor revisen mi facturación y comprobaran que aun debería de tener acceso a mi suscripción premium. Tengo comprobante de pago en mi banco por si necesitan pruebas.

merhaba ben abonelik iptali yaptığım halde para çekmek için bekleyen işlemlerde ve ben para çekilmesini istemiyorum hesabımı da silemiyorum bu yüzden yardım edin lütfen

Namaste!I forgot to cancel my free trial, and I was charged US$38.16 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed.After the charge, I immediately canceled my subscription plan.Please process a refund for the US$38.16 payment.Thank you!

So as the title explain my computer is dead and i wont be able to use my adobe subscritption for a while.I would like to unsuscribe from Adobe but without the fees since the situation is not something that i can do anything about… Thank for your help

Can you refund my money. Did not like or use the product 

Hello, I upgraded my existing Creative Cloud plan to 1 TB through my Adobe account. My Adobe account shows the plan as active. However, my storage is still showing only 20 GB everywhere: Creative Cloud on the web Creative Cloud on my computer Creative Cloud mobile app I have already signed out and back in, and I have also reinstalled Creative Cloud, but the issue remains. When I click "Get access to your apps and services", it only redirects me back to Creative Cloud

Please help me stop the acrobat standard billing. 

Ya tengo contratado el asistente virtual, pero no tengo la version plus de acrobat y esa viene solamente con el pago de la <iA incluida, pero yo ya estoy pagando anualmente el plan solo de IA

Realizei o pagamento da minha conta e ela foi encerrada, não consigo mais utilizar e nem entrar em contato com nenhum suporte 

Hello, I am experiencing a similar issue with the AI Assistant for Acrobat subscription. I only signed up for the 7-day free trial because I needed to convert one file. However, I was unexpectedly charged £4.98 for the subscription after the trial ended. I have not used the AI Assistant service at all since then. When I tried to cancel the subscription, Adobe informed me that I would also need to pay an early cancellation fee of approximately £29. I did not realise that the free trial would automatically convert into a longer-term subscription with an early termination charge. I would like to cancel the subscription immediately and request that the early cancellation fee be waived. I would also appreciate a refund of the £4.98 charge, as I have not used the service during the paid subscription period. I have tried to contact Adobe support, but I cannot find any way to speak to a live agent, which is why I am posting here. Could an Adobe representative please help me cancel the subscrip

fungera, ska det stå sist. 

Ma carte bancaire ayant changée, Adobe ne pouvait plus opérer le paiement. Entre-deux, j’ai souhaité arrêter mon abonnement et quand j’ai voulu me connecter à l’espace de gestion de mon compte, il m’a été demandé de tout d’abord renseigner les nouvelles informations de paiement. Ce que j’ai fait. J’ai payé deux fois de suite, sans qu’il n’y ait aucune mise à jour ou possibilité de se connecter de nouveau à mon compte pour le désactiver. Je ne trouve aucune assistance Adobe pour m’accompagner dans le processus de résiliation et à présent, également me rembourser un mois de paiement payé en trop.

Comment contacter le service client ? Je ne trouve pas, et c’est insupportable au vu du prix que l’on paye. Je tourne en rond sur des pages de “contact” sans trouver de chat ou de formulaire de contact.

All I want is a full refund on a subscription that I did not want and you guys still proceeded to make the transaction. Can the adobe team just take a look at my account, cancel the subscription that I’m not even using and refund me my money? Please, that’s all I ask.Please contact me directly. 

Снимается двойная оплата

I am trying to purchase a subscription for Photoshop but the disparity in prices is very confusing. I am shown one price on the plans website but when i click buy, the price doubles or even triples sometimes.Someone please explain this to me. The price of Photoshop before clicking the buy button. After clicking buy on photoshop alone. 

I signed up for an Acrobat free trial. I forgot to cancel before it converted to a paid subscription.My account won't let me cancel as it asks me to update my payment method.Please cancel my plan and confirm that no further charges will be attempted

Hello. I am a graphic designer and I have a subscription for Adobe Illustrator. My wife (she is an artist) has a subscription for Adobe Photoshop. We both have different accounts that it's impossible to part with. I also need to use Photoshop pretty often, and I either have to use her own laptop or login and logout every time I need photoshop which is really inconvenient because I can't use both illustrator (from my account) and photoshop (from her account) at the same time. A. It is really frustrating that there is no option to be able share both apps within the same household while they are both paid.B. I believe there should be a bundle price for Illustrator and Photoshop together. In this case, I would consider to have my own Photoshop.  Anyone has to suggest a solution / idea? 

I believed my subscription to have been cancelled and out of nowhere I was charged the beginning of this month. I haven't used Adobe Acrobat Pro in months. I went ahead and cancelled again just now Cancellation number AB08293977603CUS.I'd like a full refund. Update me on the status of my refund please.

Débito de 18.44€, o qual peço o cancelamento. Obrigada, aguardo noticias vossas Sofia Jorge 

I have cancelled my Adobe Acrobat subscription last month, after being billed already once. I've gotten the email with a cancelling conformationn, saying my subscription will be cancelled on the 1st of August. I am writing this on the first of August as Adobe has again charged me for my plan that was already cancelled and that they themselves have confirmed so. I have again cancelled my subscription (receiving the same mail as a month ago), and I want a refund as soon as possible.  Photos confirming my post:  

Somehow I am being charged for two different subscriptions and keep being charged. I should only be on one subscription. I've tried cancelling but because both keep trying to bill me, I cannot. I've been trying to contact support, but it just keeps sending me back to the same webpage over and over. I want to talk to a person. HELP!