Account, Payment, & Plan

Hi, my card associated with my cloud account has expired, and now it's impossible to change it; it always gives the error "Something went wrong". Has anyone else had this problem and how did you solve it?

I do not remember my adobe password

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Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

Hi I’m currently trying to add a phone number to my Adobe account for Two-Factor Authentication (2FA), but I’m experiencing some very suspicious behavior.Instead of receiving a standard SMS, I am getting verification codes via WhatsApp. The messages are coming from accounts named "Geeta Code" and "Shikshyan Auth." This feels like a security risk or a phishing attempt, so I have not entered the codes.  Are "Geeta Code" or "Shikshyan Auth" official or authorized third-party SMS/WhatsApp gateways for Adobe? Is it normal for Adobe to use WhatsApp for 2FA in certain regions? How can I securely link my phone number if the official system is routing through these suspicious-looking senders?  

Hi everyone,I’m reaching out because I’m facing an issue with a refund that wasn't fully processed. I signed up for a free trial and cancelled it on time. However, I was still charged 4 times (equivalent to two months of service).I contacted customer support, and they confirmed via email that all 4 charges would be refunded. To my surprise, I have only received 3 of those refunds. When I contacted support again regarding the missing 4th payment, they claimed they "never received the payment," even though I have an official email from Adobe stating they would refund all 4 transactions.I have my bank statements proving the money was taken and the confirmation email from Adobe. Does anyone know how I can escalate this to a billing supervisor or a specialized department?Thank you for your help.

I'd like to switch my personal plan to a student plan since I recently started college. However, I can't seem to do it. Apparently, the only way is to cancel my personal plan, but I don't want to pay such a high fee. Do you know if there's another way to switch plans?

 I want to get a refund on my subscription. I freaking cancelled it 2 days after availing it and they now charged me P 1891.68. I only indicated my shopeepay as mode of payment but they still suddenly have my gcash account. Bring my money back!!!! Reach out to me. [Profanity removed by moderator]

Hello,I received a 4-month free trial of Adobe Creative Cloud through Coursera and activated it using the provided link.However, I received a bank notification saying that $80 was attempted to be charged from my card. The payment did not go through because there were insufficient funds at that moment.Since this is a free trial, I’m confused about why a charge was attempted at all.Could you please explain why this happened? I logged into my Adobe account and there were still 112 days left on my trial.Thank you.

I use a school account for Adobe. I paid for the AI assistant for Acrobat, used it for a couple days, and now it's gone. I can't even cancel the subscription because I don't have access to the Adobe Admin Console. I purchased the annual plan. So now I'm going to pay for something I can't even use anymore.

I purchased the programme 13th June 2025 from Fastsprings.All was working fine. But now l get a message "your photoshop elements 2025 license has been suspended" - "reactivate your license at Adobe.com today"There's a link that doesn't work.I recently upgraded Windows from Windows 10 to Windows 11, thats all l can think the problem is.I contacted Fastsprings who told me to contact Adobe.I cant even find out how to contact Adobe and not just get fac's

I was charged twice, even though I didn't want to sign up for a subscription. I confirmed the trial period, and then, before completing the trial period, they took my money.

The user's monthly generative AI credits in Adobe Photoshop are not resetting on a monthly basis as per the subscription plan terms. The account interface incorrectly displays the next reset date as one year in the future, rather than the following month's billing cycle date.

I have been getting charged for a subscription a do not have, I did not consent, I don’t have access, and I cant cancel. For a long time adobe has taken money directly from my account and I can’t do anything about it because I don’t have an active subscription. What I do have is a monthly charge to my account. What option do I have? Adobe has made it impossible for me to cancel. Time has gone by and they keep charging.  [Moved to Account, Payment, & Plan by moderator authority]

Refund

Solicito reembolso de la anualidad que se aplicó a mi tarjeta. Realize una prueba gratuita e inmediatamente cancele la prueba para que no se me aplicara algún cargo posterior. Desgraciadamente hoy 2 de febrero del 2026 se aplicó el cargo, teniendo en cuenta que realize la cancelación en tiempo y forma. Suplico a quien coresponda se atienda mi solicitud de reembolso[personal information removed by moderator] 

Yo pago una membresia mensual por adobe express y adobe acrobat y me estan restringiendo el uso de las aplicaciones. Necesito que revisen mi membresia. Mis pagos estan al dia.

Bonjour, Je me permets de vous contacter car je constate depuis le 22 décembre 2024 des prélèvements mensuels de 11,99 € correspondant à un abonnement Adobe que je n’utilise pas et dont je ne connais pas l’utilité. Référence de cet abonnement :B-37N746806S848214T Or, je dispose déjà d’un abonnement annuel en cours, pour lequel j’ai été correctement facturé. Avant cet abonnement annuel, je payais déjà un autre montant mensuel, sous la référence suivante :B-953518915J403234K Ce qui rend ces prélèvements de 11,99 € incompréhensibles. Je tiens à préciser que je n’ai jamais bénéficié des services liés à cet abonnement à 11,99 €. Je vous joins en pièce jointe le justificatif de mon abonnement annuel afin d’éclaircir la situation. Je vous remercie par avance de bien vouloir :• m’expliquer à quoi correspond cet abonnement à 11,99 €• procéder à son annulation immédiate si ce n’est pas déjà fait• et effectuer le remboursement des montants prélevés depuis le 22 décembre 2024 Je reste bien entendu

I just want you to cancel the plan for me, I won’t use it. Thank you

I am being charged monthly by adobe despite not having a subscription. I do not know why. Requesting to be re-credited since my last subscription.

I have been having problem with my subscription and CANNOT FIND THE CHAT/PHONE OPTION ON THE ENTIRE WEBSITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Somebody please guide me how to get in touch with these people! This is very urgent!

I’m trying to use the Partner Perks offer for 20% off Zoom, but the discount isn’t applying.Even when I open the perk link and sign in, it still shows the full price and indicates there’s no discount.I’ve tried different browsers and incognito/private mode, and I’ve signed out and back in, but the price stays the same. I also contacted Zoom Support, but they didn’t know what to suggest, and Adobe support is referring me back to Zoom.Has anyone used this Partner Perks Zoom discount successfully? What steps worked for you?

Hi everyone,I'm hoping to get some advice or just see if anyone else has experienced this nightmare. I'm in a battle that has been going on for almost two months with Adobe Support over a subscription refund of about $400 USD.Here's the timeline of my frustration:Day 1 (Mid-June): I canceled my annual Creative Cloud subscription. I received the confirmation email stating a refund would be processed. Simple enough, right?Day 7: The money never arrived. I contact support, and they tell me the refund was "declined by my bank."Day 8: I go to my bank in-person. They check their records and confirm they NEVER received any incoming transaction from Adobe, so it was impossible for them to have declined it.Day 10-20: I get back to Adobe support multiple times. Each time, I'm connected with a different agent who tells me the refund has been "re-initiated" and that I need to wait 10-12 business days. The money never arrives. It's a broken record.Day 25

How do you contact a real person at ADOBE. Customer Care is awful. I  took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?