Account, Payment, & Plan

se me hizo un cobro a mi tarjeta sin tener ningun plan de pago activo

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Hello,I'm posting here because I haven't been able to resolve this through phone/chat support and wanted a written record while I keep trying.What happened:On June 1, 2026, I purchased a full annual Adobe license and was charged the entire year's fee upfront. I used the subscription normally for about one month. At the end of June 2026, my account was suddenly blocked, with no clear explanation given. It is now mid-September 2026 — the account has been blocked for roughly 3 months, and I have received neither: An explanation for why the account was blocked, nor Any refund for the unused portion of the subscription (approximately 11 of the 12 months I paid for). What I've already tried:Adobe Hong Kong support phone line The official contact/support page (helpx.adobe.com/hk_en/contact.html)Neither has resolved the issue so far.What I'm asking:Could someone from Adobe explain why the account was blocked? If the account cannot be reinstated, I would like a prorated refund for the months I

i am not able to buy credits for firefly as its showing again and again something went wrong and just because of this my project is getting late  

its my first time ever buying firefly. so i did and i have the email and the proof that money has been taken out my bank. yet i have no credits???

Hallo zusammen,ich habe Acrobat nach wenigen Tagen wieder gekündigt und dachte, damit wäre alles erledigt. Jetzt stelle ich fest, dass offenbar ein separates AI-Assistant-Jahresabo weiterläuft. Den Assistant habe ich nie genutzt, trotzdem soll ich für die Kündigung 29,93 € zahlen.Dass dieses zusätzliche Abo nach der Acrobat-Kündigung weiterbesteht, war mir völlig unklar. Das finde ich ehrlich gesagt ziemlich ärgerlich...Adobe habe ich inzwischen per E-Mail kontaktiert. Hat jemand Ähnliches erlebt und eine gebührenfreie Kündigung oder Erstattung erreicht? Vielleicht kann auch jemand vom Adobe-Team helfen? 

Hi,My credit card is being charged every month for Adobe Acrobat Pro, but I cannot find the Adobe account behind the charge, so I cannot cancel it.Latest charge: SEK 285.00 on 6 September 2026, "ADOBE.COM DUBLIN", Adobe Systems Software Ireland Charge Finder result: Adobe Acrobat Pro, repeating charge, invoice number BL3553544634, linked to an email shown as e****s@gmail.com The account I can sign in to shows no active plans. Its only history is an InDesign plan from 2024, which has already ended. I have not used any Adobe product for about two years, and I have never received receipts for these Acrobat charges. The Virtual Assistant gives an error whenever I enter card details, and it will not connect me to an agent because my signed-in account has no active plan.Could an Adobe staff member please contact me by private message to:locate the account linked to invoice BL3553544634 and cancel the subscription immediately, send me invoices for all charges made on this card, and refund the

Fiz o pagamento de R$ 9,90 para a play story e nada de atualizar o app da Adobe lightroom 

 To support treaty-based tax treatment for cross-border payments, we kindly request that you provide us with a Certificate of Tax Residence (from Adobe Systems Software Ireland ) issued by your country’s tax authority for the following periods:Tax years: 2025 2026This certificate is required in order for us to apply the relevant treaty provisions and avoid double taxation on payments made to your company.We would appreciate it if the certificate could confirm your company’s residency for each of the above years. Kindly send the document in PDF format via email at your earliest convenience.Thank you in advance for your assistance.Tata

Je veux annuler mon abonnement 

me hicieron dos veces el cobro de la subscripcion en el mismo mes, en un mes me cobraron dos veces, y eso que nisiquiera ocupo la app, hoy en dia parece absurdo pagar adobe teniendo ia, es caro, y ademas funciona mal, de forma fraudulenta te hacen mas de una vez los cobros en un mismo mes, cuidado, dar de baja tu subscripcion

Close akaunt 

Hello, I am writing to request a full refund for the automatic charge made to Adobe Systems Software Ireland Limited on August 11, 2026, at 7:40 PM, in the amount of 580.16. Merchant Transaction Number: BL3546196681 Reference Number: 031769929 This payment was deducted without my intention to renew the subscription. I have not used the service since the charge took effect, and I would like to request a full refund to my original payment method. Please process this refund at your earliest convenience and notify me once it is completed. Thank you.

Since the first day I wanted to try Photoshop and on the first day I did the subscription | been trying to cancel it and now it keep charging my card even when my account suspended I wanted to cancel the subscription can you help me please thank you. Because I don't want it to keep doing that if I been wanted to just cancel it in the first place but it won't let me because it keep saying update payment I don't like that. I need to make sure my card is off this account so it won't keep charging me at random times during the day so please help. And yes that's all I need help with taking my card off this account I don't need help with nothing else. I don't know why I have to write 250 just let yall know what's going on but ok I just need help with that one thing. That's all I need help with that's all I need help with that's all I need help with that's all I need help with that's All that's all that's all I need help with that one thing taking my card off this I need yall to just help me

Bonjour,Je ne comprends pas les différents prélèvements sur mon compte. Pouvez-vous m’expliquer pourquoi j’ai 3 prélèvements par mois et comment annuler ces abonnements?Merci de me répondre rapidement car j’ai régulièrement des prélèvements

I pay my regular services Abobe stander and Acrobat Export. Suddenly I’m getting billed for other products that belong to another account, not mine. The finder tool tells me they belong to another account. What can be done?

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Як я можу змінити Регіон-Країни при додавані нової картки?

Bom dia.  Fiz adesão do teste gratis do plano anual, mas cancelei antes do período de 7 dias. Mesmo assim veio a cobrança de 95,00 na minha fatura, solicito reembolso dessa cobrança, pois foi indevida em virtude do cancelamento antecipado do periodo grátis.  Meu e-mail<removed - kglad>  

I 'm trying for several days now due to internet problems inth area. The system keeps asking me to update my payment info and prevents me from canceling. Please cancel my free trial immediately or I will have to cancel my bank card.

Impossible de contacter qui que ce soit chez ADOBE pour avoir des réponses et faire valoir ses droits !Ils volent leurs clients sans se justifier et sans même prévenir !Je veux être remboursé !!!!!Je n’ai pas demandé de passer de 35.28 euros à 78.65 euros !!!Et faites en sorte d’être joignables, quand on clique sur “ nous contacter” évidemment ça ne marche pas !!!Voleurs !!!!!!!!! 

I tried to sign up for the free 7 days with Adobe . It said my credit card info did not go through ... Retry later that there was a problem so I deleted the app ... Two days later I see a charge on my credit card that it did go through ... It has not even been seven days and I was charged .    I got the app back up and cancelled but would like a refund for the $9.99 .I will give it a couple days and then dispute with whomever 

Could you please review my account and explain what triggered?The subscription was paid using my own payment method, and I can provide proof of payment or any information you need to verify my identity and the transaction. my email is <removed-kglad>

Hello,Today I received an email about my failed payment to adobe, I started a free trial of an Adobe plan (“Annual plan, paid monthly”) and it ended yesterday. Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds on my Gcash.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the pay