Account, Payment, & Plan

Puse la prueba gratuita teniendo y se me olvidó que cuando pasase este plazo se me cobraría el premium.El mismo día que se me notificó que se iba a cobrar, cancelé la suscripción y se me quedo el cobro del dinero en el banco en standbyHoy ya ha terminado de cobrarse, ¿Tengo que hablar a algún lado para que me lo devolváis? ¿O se hace solo? Porque no lo he vuelto a usar ni tengo pensamiento 

I clicked “Edit payment method” and changed my first and Last name, but there’s no option to change the address. What should I do? I’ve tried clicking on each of the topics that appear on the screen, including Overview, Account and security, Plans and payment, and Communication preferences, but it seems only the subtopics I click on allow me to edit this section. There’s no place to enter the address. What should I do?

Cuando estaba creando un PDF pedí una opción de prueba que la misma aplicación me menciono, hubo un error al seleccionar el periodo de prueba e igual me cobró el periodo mensual, intenté cancelar en el mismo momento que se me cobró pero no sé me hizo el reembolso 

Eu estou sendo cobranda de um serviço que não utilizo e que cancelei desde Janeiro e até hoje estou sendo cobrada antecipadamente, meu cartão foi bloqueado 2 vezes por causa da merda deste serviço de imprestável, cancelem o meu plano, deletem a minha conta, façam qualquer coisa para que eu não seja mais cobrada porque se eu for cobrada mais um vez vou caçar até no inferno um advogado pra encher o cu dessa empresa de processo 

Hello,I need help cancelling my Adobe InDesign free trial.I started a 7-day free trial of Adobe InDesign on 3 July 2026, and the trial was subsequently extended for another 7 days.The InDesign plan is visible in the Creative Cloud desktop application, but it does not appear correctly in the “Plans” section of my Adobe account. Therefore, I cannot access the “Manage Plan” or “Cancel Plan” options.I have also tried using the Adobe “Contact Us” page, but it keeps redirecting me to the same page. No chat window appears, even after trying different browsers and disabling browser extensions.I am requesting assistance from an Adobe employee to cancel the InDesign free trial before it automatically converts into a paid subscription.Please confirm that the trial has been cancelled and that no payment will be charged. I can provide my Adobe account email address and order number through a secure private support channel.Thank you.

Adobe keeps randomly resetting my password because it thinks I’m using two computers at once. This invariably happens on the weekend when I’m not even working. First, Adobe’s overly aggressive AI is wrong, and it’s super annoying as a customer that has been paying Adobe for 20 years. That is not how you build customer loyalty, as if Adobe cares about that. Today however their was a system wide issue with password reset emails not being sent out, so I spent my Monday morning doing absolutely nothing except complain about Adobe on Reddit. Adobe needs to stop this. Seriously. It is absolutely inexcusable to be so overly aggressive, treat your clients like pirates, and then not let them have access to their accounts again. Boo hiss. This is a rant, and yes, I’m super annoyed and angry with Adobe right now. I would use another company if Adobe wasn’t a monopoly. For the love of God, please Adobe, stop treating your paying customers like this. It’s worse than Comcast, the most hated company

Cancellation confirmed We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 26-May-2026 (PT).  What happens next? You'll continue to have access to your free Creative Cloud membership, which includes free versions of popular Adobe apps and services, access to learning resources, and 5GB of cloud storage. If your stored files are over the 5GB limit, you many need to remove or back up some items to stay within your available storage.  Wishing you all the best on your next creative steps. Canceled subscription AI Assistant for Acrobat  i have a question why doesnot my subscribtion been canceled before the end of the 7 days as i cacelled it but still it wants to charge me money every single month fradulently and i didnt use the app why is that i want a full fix to the issue???????????

I came in yesterday to cancel after my first paid month. I saw that my credits reset in 8 days, so I kept the account open and out a reminder to cancel next week. Now today, I get an email saying I was charged another month- I didn’t realize the month refill was different than the credit refill.  I canceled now, but I’d like my $9.99 back. It’s saying I have 31 days left until services are finished, which I don’t need and didn’t want. I don’t know who to speak with. 

My son has an Adobe account - best I can tell it is connected to the <Removed by Moderator>.  Several months ago, he subscribed to a particular service and thought he canceled it.  Yet my credit card continues to get charge ~$38 per month and I cannot figure out how to turn this off.  He says he doesn't see the subscription on his account - not sure if he has another account or what.  I need to talk to someone but cannot figure out phone or chat options.

Despite canceling my subscription within 14 days, I noticed charges were still being debited from my credit card after 5 months. Today I cancelled my subscription, and even though I paid for 5 months without using the service, I still had to pay the cancellation fee. This is completely unfair. Please refund me for the service I didn't use and the cancellation fee.

I accidentally got billed for Adobe Acrobat after a free trial, I would like to request a refund as I don’t need it.

Hello there, this same thing has happened to me, and I am wondering if I may also message you? I was sent this forum by someone trying to help me.  i have been calling adobe about my account being taken over since day 1 of it happening. That was in the beginning of February. We are now in mid July and I am having to spend money to possibly take the company to court for stealing my property.  likewise they cancelled the plan on Feb 26th, somehow 14 GB of my data is in limbo, and I can’t speak to anyone who can help me retrieve it.  i am a creative design student, and worker, and I now have none of my portfolio because my acciunt was stolen on a business profile without my consent.  please advise if I could also reach out to you. i have actually even been messaging the board of directors through LinkedIn about this because I am so beyond desperate for help.

I have the education discount (university employee). I've been asked to renew my credentials because I'm "graduating." The renewal form and verification email only seems to be suited for students: it wants my graduation date and my class schedule. How do I renew as an educator who isn't a student?

This is a con job. How do I stop this? I cancelled well before free trial ended and you have drawn down and have ripped me off

I subscribed the 7 days free trial . Iam student . I forgot to cancel the subscription. Today I saw they take my money from bank so kindly refund the money . Please 

Ha uma suposta fatura, entretando não realizei esta compra minha conta é gratuita, e apenas testei os 3 dias gratis para fins de conhecimento, não tenho interesse genuíno no produto nesta conta, solicito cancelamento imediato e ressarcimento do valor.

Please cancel my subscription and let me know once it has been completed. Thank you.

Hi there, I found out today that I was still being charged for adobe, I cancelled my subscription and was wondering how to request a refund for the monthly payment.  I can’t seem to find any support on the page, maybe I’m simply looking in the wrong spots. Anyways could anyone please let me know how to get the refund!! Please and thank you. 

Hallo Faijan here.. I have been renew and paid our LR for monthly but I still can't use it.. can anyone for help please

I am writing to request clarification and reimbursement regarding an issue with my subscription. Although I cancelled my Adobe plan earlier this year, I have continued to be charged for three consecutive months: April, May, and June. The total amount charged is €24.36I would also like to highlight that I did not use the service during this period. If you check your records, you will see that there has been no activity on my account since the cancellation.I kindly ask you to review my account, confirm the cancellation date, and process a reimbursement for the incorrect charges. Please also ensure that no further payments are taken.If you need any additional information from me to resolve this matter, I will be happy to provide it.

I bought a paid Creative Cloud subscription on a new Google account in Turkey. Right after, Google suspended the account, so I can no longer use ‘Continue with Google’ or access the inbox. I created this free account just to get support, but the automated chat bot completely blocks me from speaking to a live agent because this email has no plan. I need a representative to help me migrate my paid subscription to a working email using my payment details

I advise you that after 1 week trying to unsuscribe, I blocked the payments.Best Regards, Remi

Dear Adobe Community Team,I would like to respectfully request a review of my previous Adobe Community account.My Adobe Community account (Gmail: EMAIL REMOVED FROM THIS PUBLIC FORUM, username: Flawless_Odyssey6941) was suspended, and I am no longer able to sign in or post in the Adobe Community. However, I can still sign in to the Adobe website and my Creative Cloud account without any issues.I do not know why my Community account was suspended. If my account was suspended because I accidentally created duplicate posts or unintentionally violated a Community guideline, I sincerely apologize. I had no intention of breaking any rules.If possible, could you please let me know the reason for the suspension or which Community guideline I may have violated? Understanding the reason would help me avoid making the same mistake in the future.I truly value the Adobe Community and would be very grateful if you could give me one more opportunity by restoring access to my previous account (Gmail:

Hi please help me with my account, i already paid RM57.56 via Touch n Go e wallet with transaction no. BL3515358711 via provided email from adobe to lumacreatividestudiooo@gmail.com . I already change the payment payment and authorize the auto deduct transaction and the transaction has been go through but I still got “Billing Problem”. How was that supposed to do ?  

I followed the steps to cancel my subscription after my annual plan automatically renewed today. I am within the 14-day full refund window, but I have not been given the option to get my refund, as my account is showing my subscription expiry as 11 July 2027. I cannot find another way to contact you as the phone lines keep cutting me off.  I am requesting a full refund within my 14-day cancellation window under UK consumer rights. Please can you confirm this is being processed?