Account, Payment, & Plan

I tried to sign up for the free 7 days with Adobe . It said my credit card info did not go through ... Retry later that there was a problem so I deleted the app ... Two days later I see a charge on my credit card that it did go through ... It has not even been seven days and I was charged .    I got the app back up and cancelled but would like a refund for the $9.99 .I will give it a couple days and then dispute with whomever 

Could you please review my account and explain what triggered?The subscription was paid using my own payment method, and I can provide proof of payment or any information you need to verify my identity and the transaction. my email is <removed-kglad>

Hello,Today I received an email about my failed payment to adobe, I started a free trial of an Adobe plan (“Annual plan, paid monthly”) and it ended yesterday. Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds on my Gcash.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the pay

mi esce fuori questa dicitura: Si è verificato un errore.Non siamo sicuri di quale sia il problema, ma vorremmo aiutarti. Chiamaci per effettuare l'ordine: è veloce, facile e sicuro: 800 919208

Hello there.For a half of a year adobe trying to get money for a trial subscription that I cancelled before trial period had ended. To be honest it’s very confusing as well as confusing the that I literally can not reach adobe support.What should I do?Thanks 

Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás  Un saludo 

I am purchasing adobe’s student plan in india with my original id and proofs also i am travelling to nepal for a year can i use the subscription without any interruption there? With using that countries internet connection? Because i will bill that plan for a year with my student id

Account support

I am getting email payment is failed, I didn't subscribe to membership nor I use the application before pls cancel my membership don't charge my card any amount.

I have just experienced the same issue today. Two unauthorized payment attempts appeared on my bank card from “Adobe Systems SoftwareSaggart, Dublin, IE” – EUR 24.19 and EUR 6.09.I did not make or authorize either of these payments, and I have no knowledge of any Adobe subscription corresponding to these charges. The transactions are currently only blocked/pending by my bank and have not yet been posted. I have already blocked my payment card because I suspect fraudulent use.This is extremely concerning, especially considering that multiple other users are reporting very similar unauthorized charges in this thread.Adobe, please investigate this urgently and confirm whether these payment attempts originated from Adobe and what account or subscription they are supposedly associated with. I also ask Adobe to ensure that no further payment attempts are made against my card.I have not provided any personal or card details in this public forum, but I can provide the necessary information pri

While purchasing on the checkout page, I mistakenly selected the wrong account and ended up purchasing a plan with an inactive email. Since the email is inactive, I cannot receive the verification email, so I cannot log in. The “Log in with another method” button is not appearing either. Therefore, I would like to inquire about the following item:Refunding the wrongly purchased item and repurchasing it on the current account

Hello, I have this Adobe subscription with both Photoshop and Lightroom in 1 package. I think it will end around end of October, not really sure…After almost a year, I realise now I want to keep Photoshop, but I want to end Lightroom. What do I have to do? I would love to have Photoshop for another full year.Kind regards :)(ps: all these different Adobe websites, different apps, pages etc. are VERY confusing to me. Please help me out haha) 

Hello, my subscription automatically renewed 3 days ago and I was charged without realizing it. I cancelled the plan immediately as I so the billing. Because I cancelled within 3 days of the renewal invoice, I would like to request a full refund for this recent charge.Thanks in advance.

I would have to use a messaging board to try and connect with someone who can actually help me. Anyways this August 6 I subscribed to Adobes 7-day free trial to edit a document for a schoolworks. At the same day,  I cancelled that subscription so I would not be charged, and i recieve an email of calcelling the 7 subscription. But this August 28 I look at my billing history on my Gcash account and see I have been charged 1,674.40 pesos. Apparently I have been getting charged  AFTER I canceled my 7-day free trial. This is absurd and I want a refund my subscription  without the cancellation fee. I am a college student and am barely scraping by. I need that money tommorow for my school. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.For some reason i cant post a question 

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I have a perpetual volume license for Adobe Acrobat Pro 2020. My previous computer has failed and I can no longer access it to deactivate Acrobat. Please reset the activation for the inaccessible computer so I can activate Acrobat Pro 2020 on my new PC.

Hi everyone,I’m hoping someone from Adobe can help me with a refund for an unexpected charge.When I signed up for the Adobe Pro free trial, an AI Assistant plan was also added to my account without me realizing it. Since I only intended to subscribe to Adobe Pro, I assumed there was only one plan.One day before the trial ended, I cancelled the subscription shown in my account and received a cancellation email. I later realized I had cancelled the AI Assistant plan instead of Adobe Pro.I was then charged for the Adobe Pro for 2 months plan after the trial ended.I’ve seen a similar case here where the user received a refund. Could you please review my case and consider refunding the charge? I never intended to subscribe to the AI Assistant plan and genuinely believed I had cancelled my subscription before the trial ended.Thank you!

I did not realize that my free trial had ended and was converted into a paid subscription today. I noticed the e-wallet charge today. For information, I subscribed the plan on August 29th, and just cancelled the whole plan today on September 7th.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Thank you. 

Hello i did cancel by adobe acrobat free trial (within 14 days but still have like)unaccounted for transaction inside my bank is it gonna refund me the money ? 

Hi from Portugal! I really want to close my account and cancel my plan, but it's been very difficult, there's no contact center?In the page that I supposed would cancel my plan, the bottom is not there. Can you help me, please! Thks! 

I have a monthly charge of $36.90 from Adobe that has been being taken out since August?! I wish I would've seen it sooner to get it stopped. I have checked under every email I have and I have no subscription to any plans. No email transaction receipts.. nothing! Trying to get customer service with Adobe is ridiculous! No email for support?!  And the AI chat is not helpful whatsoever. 

I have just subscribed to Adobe Cloud and received this:“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.For more information, please contact our dedicated customer support line at 866-493-4991.”Why would that be? I can not call this number, its not even clear what country code should I use. Can I rase an urgent support request or ticket somewhere? 

clicking on any buton to get credits brings a something went wrong warning

I am content creator and with having followers 57k and I want to upgrade video editing but can't have that much money to spend it on subscriptions now I just want three months free plan of Adobe software to learn and after the. I'll purchase plan when I'll be making money .if you would provide me this facility I'll be very thankful