Account, Payment, & Plan

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

İstediğim video talimatlarını yerine getirmeden, bozuk bir Türkçe ile hazırlanan videoları tekrara tekrar düzeltmesini istediğim halde düzeltmeyip sürekli kredi tüketmesini reddediyorum. kullanılan kredilerimin geri yüklenmesini talep ediyorum

Ho acquistato un abbonamento annuale su Amazon , ho inserito il codice e riscattato con successo. Tuttavia Adobe mi chiede ancora di scegliere un piano da acquistare e bloccarmi tutte le app. Ho già provato a fare il log out. Mi dice di inserire un metodo di pagamento valido, ma io ho utilizzato un codice di riscatto

How can Adobe combine my Lightroom redemption codes into ONE subscription?I have been trying to resolve an issue with several Lightroom 2 TB redemption codes through Adobe Support since July 2026. Despite multiple support cases and escalations, there is still no working solution.The problem itself is actually quite simple:I had an older Lightroom 2 TB redemption code, which I redeemed first. This activated a Lightroom subscription.I then purchased two additional Lightroom 2 TB redemption codes. Naturally, I expected these codes to extend the duration of my existing Lightroom subscription.Instead, the two new codes created a second, separate Lightroom subscription with a two-year term.So I now have two Lightroom 2 TB subscriptions running in parallel, even though all I wanted to do was extend the duration of my existing subscription.My specific question to the community, and especially to Adobe, is:How can the subscription periods from the two newer redemption codes be combined with the

Hi, I have recently encountered an issue that when opening the Premiere app, I get an error message claiming that I have reached my device activation limit. I only have two devices activated on my account and I have double checked that many times. Also, the error window does not show which devices are activated. In the activation guide and other troubleshooting guides is visible the list of devices concerning the issue. I feel like I have tried everything I can and still the problem remains the same. Any suggestions on how to proceed?  

Bonjour, il est impossible d'acceder à l'onglet "formule'' pour gérer l'abonnement. J'ai voulu essayé, mais ça ne me convient pas, donc, je veu xrésilier immédiatement avant le premier paiement. Comme par hazare, c'est le seul onglet qui ne fonctionne pas, je vous conseille de me résilier dès réception de ce message, parce que je ne suis pas du genre à en rester là et ça peut aller très loin. Soyer rapide, merci bien.  Ci-joint, tout les creens écrans des onglets qui fonctionnent + l'onglet "formule" qui ne fonctionne pas, à l'appuie. bien Corialement,  Madame RODET et Monsieur Volberg

 Bonjour,Je rencontre actuellement un problème concernant deux essais gratuits souscrits directement auprès d'Adobe : Adobe Acrobat Pro Adobe Acrobat AI Assistant Plus Les deux essais arrivent à échéance le 27 septembre 2026.Je souhaite les résilier avant cette date afin qu'aucun prélèvement ne soit effectué.Or, malgré mes différentes vérifications, la fonctionnalité permettant normalement de sélectionner « Gérer la formule » puis « Résilier votre formule » n'est pas disponible sur mon compte.Ce n'est pas simplement un problème d'affichageJ'ai effectué plusieurs vérifications afin d'écarter un simple problème de navigateur ou d'interface.J'ai notamment vérifié les requêtes effectuées par l'interface Adobe et les informations retournées par les services associés à mes deux abonnements.Pour chacun d'eux, Adobe renvoie notamment les informations suivantes :in_promo_period: trueinvoiced: falserestricted: falsecancel_available: falsemanageable: falseopt_out_self_service_available: falseop

Como cambiar mi contraseña ya que no me acuerdo y un ordenador tiene acceso a mi cuenta y no se quien puede ser

Hello Adobe Stock Support,I am contacting you to request confirmation and proof of the licence for Adobe Stock asset 83348364.According to my Adobe account records, I licensed this image through Adobe Stock on 9 June 2016 at 12:26 AM.I have recently received a copyright infringement claim from COPYTRACK concerning the use of this image. As the image was licensed through Adobe Stock, I need to provide evidence demonstrating that I had a valid licence for its use.Could you please provide written confirmation of the following: That Adobe Stock asset 83348364 was licensed through my Adobe account. The date the asset was licensed (9 June 2016). The type of licence granted and the applicable licence terms. Confirmation that the licence permitted commercial use of the image, if applicable. Any licence certificate, transaction record, invoice or other documentation that I can provide to COPYTRACK as evidence of the licence. If possible, I would appreciate the confirmation being provide

I did not realize that my free trial had ended today Oct 3th and was converted into a paid subscription today. I noticed the Google pay charge today. For information, I subscribed the plan on Sep 26th, and just cancelled the whole plan today on Oct 3th. I cancelled my plan through Google Play Store app. I wanted to refund.... Can I get refund???Order no.    GPA.3313-6244-1907-13045  

Mi PC sólo soporta el Premiere CS6 y no se como adquirir una licencia para Windows 10 Home.

I am in Israel working for a US church based organization. I am trying to combine multiple files into a single PDF using my Creative Cloud License. (Acrobat version 2026.002.21931). It will not do so - it requests that I update my license - and offers me a price in New Israel Shekels! So obviously it knows I’m here. But it simply will not work.  Does anyone have a suggestion on what to do?  (It knows I am here -- and it is the Sabbath - so event the AI BOT is not working!

Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

Two days before my next monthly subscription was about to be due, I cancelled my subscription. I was later charged for another subscription but when I look at my account, it is saying I still have an account (see attached png). I know I cancelled my subscription, my Adobe account is still there saying my plan is still there and that there will be another subscription debit occurring on October 26 2026! I clicked on the “Manage Plan” button and it shows an error - “An error occurred, please try again”. Thanking you in anticipation of some help on this.

A purchase was made from Adobe but I did not find any account I have an active subscription. Please explain the purchase process on any account made. 

Hello,I made a payment for Adobe Firefly on September 11, 2026, but I still cannot use the service. The payment was successful, but Firefly is not available on my account.I have attached my payment receipt as proof of payment.Could you please check my account and help me activate Firefly?Thank you! 

cancele un plan carísimo que me estaban cobrando y dije que no quería mas , pero hicieron caso omiso a mi decisión y ahora me están cobrando otro plan que no adquirí. y no pienso pagar 

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Оформила подписку 19 сентября и на следующий день ее отменила 20 сентября. На сайте было написано, что если отмена произойдет до 7 дней, деньги не спишутся и в письме после отмены на почте тоже ничего про оплату не написали. В итоге 28 сентября происходит оплата 58$. Почему так произошло и как вернуть деньги?[personal information removed by moderator]

Quis actualizar e baixar apps, no App Store e apareceu uma conrança quando coloquei o cartão, recusou, adicionei um outro e ainda assim não foi possível liquidar, o que faço?! 

I read the terms and conditions but I am still confused. That’s because I canceled the AI assistant and was immediately informed that my refund would be processed but when I canceled adobe acrobat, I didn’t get the same notification. Will I receive a refund for that as well? Payment was just taken out for what I assume was a month to month plan, yesterday.

Quero cancelar e quero meu reembolso pageui 2 x [Moved to Account, Payment, & Plan by a moderator］

BuongiornoQualche giorno dopo il vostro messaggio in cui confermavate l'annullamento durante il periodo di prova gratuito, ho ricevuto un addebito di Eur 36,59 sulla mia carta di credito.Vi chiedo di rimborsarmi integralmente questo importo addebitato per errore.Cordiali saluti[Moved to Account, Payment, & Plan by a moderator］