Account, Payment, & Plan

I have tried to cancel adobe.I have no use of adobe since, very long.I cannot do so why? Do I have to pay a penalty as in buying the software? Nicole 

I have been charged $10.99 per month for subscription services since March which I never subscribed in the first place. I want full refund of the fees till date. Thanks 

 I cannot see UPI option in payment methods. I saw UPI option 1 week ago, but not now. I am from India. It's likely you removed this option.

Merhaba benim hiç bir abonem olmadığı halde zaten hesabım yoktu ama bank tan 11.49 dolar alındı tarafınzdan 574Tl neden  

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

Adobe is often a company I associate with strangely complex products (even if the task is simple and high level), even stranger help systems (convoluted often found from a search engine and not within Adobe itself). Product introductions that come and go without ever reaching production status.Now I have a new Adobe association, strange even absurd or illegal product subscription charges. I canceled the use of a product and the charge was $118.49 Canadian, this is the cost of many products ! Surely this type of practice is illegal.

Dear Adobe Support Team,I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. And now, I am trying to cancel my subscription I needed to pay it in full. I only became aware of the charge when I received my credit card bill.Please I do not have enough money to pay the monthly bill and now you gonna charge me $90 for the cancellation. I'm gonna pay for something I NEVER use?????Please process the cancellation and refund at your earliest convenience. 

Buenos días, ya hace 4 meses adobe sigue cobrando una subscripcion que ya cancele, y hasta borre la cuenta de la misma, reporte a mi tarjeta de crédito el problema y hasta me comunique con Visa aún así sigo sin poder solucionar este problema, me gustaría que por favor me den una solución sino voy a tener que proceder a recurrir a legales gracias [Moved from Stock to Account, Payment, & Plan by a moderator]

Hello, I need help with a billing issue that has left me unable to use Photoshop.My subscription renewal failed because my payment method was declined. I contacted Adobe Support, and the agent recommended canceling my subscription and purchasing a new one.I followed that advice, but I still receive the same error: “We couldn't process your payment. Check your payment details.”I have already tried multiple cards, including a card from a different bank, and tested different browsers and incognito mode. Nothing has worked.Since my original subscription was canceled following Adobe Support's recommendation, I no longer have access to Photoshop.Please escalate this case to the billing or payments team and investigate why Adobe is rejecting every payment attempt, including the purchase of a new subscription. I would also appreciate help restoring my Photoshop access as soon as possible.Please do not simply recommend trying another card or browser, as I have already done both.

Hello,I want to cancel both my Acrobat Pro and AI Assistant for Acrobat subscriptions. However, my account has a billing issue, and Adobe does not allow me to manage or cancel the plans. I reached the final cancellation step, but the “Confirm cancellation” button remained disabled.I also tried contacting Adobe through the Virtual Assistant, but the chatbot did not respond or connect me with a human agent. I do not want to update my payment method or continue either subscription.Please help manually cancel both subscriptions, stop all future billing attempts, and confirm that both plans have been cancelled.Thank you.

I have a monthly charge of $36.90 from Adobe that has been being taken out since August?! I wish I would've seen it sooner to get it stopped. I have checked under every email I have and I have no subscription to any plans. No email transaction receipts.. nothing! Trying to get customer service with Adobe is ridiculous! No email for support?!  And the AI chat is not helpful whatsoever. 

My use of forum was banned on May 2026. Ban was removed in Oct 2026. That mean after 6 month ban was removed. Now it works fine. I wish to know the specific reason for ban on usage of forum. I had a chat with adobe they gave me term & condition but I am unable to find specific reason. You people may have experience with this. What was the reason it could be? 

Changed my plan to Pro Plus, however credits are not yet reflected on my account. I badly need it to work on my project now

yesterday everything worked fine. Without changing anything this comes up today 

Hello,I am an Adobe Stock Contributor, and I need help changing the country associated with my Adobe account.Adobe Stock Contributor Support confirmed that they cannot change the country in my Contributor profile and referred me to the main Adobe Support team.However, the Adobe support chatbot refuses to connect me with an advisor because I do not have an active paid subscription.I need to clarify the following:1. How can I change the country associated with my Adobe ID if I do not have an active subscription?2. Can the country in my Adobe Stock Contributor profile be updated as a result?3. How can I ensure that the country in my Contributor profile is consistent with the country on my tax form?4. Is there any way to contact the appropriate Adobe support team directly?I would like to keep my existing Adobe Stock Contributor account, portfolio, and earnings.I would appreciate any advice from Adobe staff or experienced community members.Thank you!

2026년9월30일 39600원이 결제되었고 오늘 구독을 취소했습니다.서비스를 거의 사용하지 않았습니다. 결제금액39600원의 환불을 요청합니다

I am trial mode and would like to cancel my subscription 

Nmmx[Moved to Account, Payment, & Plan by a moderator］

Hello There, I am having problem with my paying with my Payoneer Card. I had been using the same card details for the past 8 months. Everything is okay with my card, it is not expired and is not empty. I have tried several times still it doesn’t accept.  I do only have one card, I tried using one of my friends card as well but it doesn't work. Hoping for positive responses, Thanks.

Quiero exponer mi experiencia con Adobe porque considero que la forma en que se manejó esta suscripción fue muy confusa.Todo comenzó cuando Adobe me ofreció un plan de Acrobat Pro con un mes de prueba gratuita. Acepté precisamente porque se trataba de una prueba gratis; sin embargo, inmediatamente después de suscribirme se me realizó un cobro, a pesar de que supuestamente estaba iniciando el periodo gratuito.Posteriormente intenté cancelar la suscripción porque no quería continuar con el servicio y me encontré con otra sorpresa: Adobe me indicaba que debía pagar una penalización por cancelación anticipada de $215.592 COP, porque aparentemente la suscripción correspondía a un compromiso anual.Decidí esperar hasta que terminara el mes pensando que entonces podría cancelar sin tener que pagar nuevamente. Hoy, 27 de septiembre, al finalizar ese periodo, Adobe generó automáticamente un nuevo cobro de $39.199 COP correspondiente al periodo del 27 de septiembre al 26 de octubre. Ese cobro no

I need help escalating a support request. Adobe’s virtual assistant repeatedly says it will connect me with a human advisor, but no agent ever joins and the chat eventually resets.I have an unresolved billing/subscription issue and need a case number plus a real billing specialist. I only need Photoshop and Lightroom, and I do not want my Photography plan interrupted while the account is reviewed.Can an Adobe employee or community manager advise the reliable route to open or escalate a billing case when the signed-in chat queue does not connect? I can provide case details privately to an Adobe representative.I will not post account, payment, or order details here.

Does anyone know how to get a hold of the "Account Manager"? The email I was given is "nondeliverable".Customer support just tells me to talk to my "Account Manager".