Account, Payment, & Plan

How do I get into an account I am being charged for but when I set it up, a typo error in my email address will not allow me to check the access code to get into account to cancel it.  HELP!

Solo utilicé en el periodo de prueba y después cancelé mi suscripción, me están cobrando mensualmente y me quiero cargar valores extras por salirme. Me siento estafada, son terribles estos cobros.

Hi,  I subscribe for free trial but i accidentally forgot to cancel it before it gets charge. Now i was charge with 2 subscription, i would like to get fullrefund for both since its still within 14 days period. Hope you can help me. Thanks

Writing from a second account since I can't get into my own.After a password reset, my account now requires two-step verification. The number saved on it is an Ecuadorian line I lost access to after moving countries, and there's no way for me to get it back. My email works fine, but Adobe won't let me through with only one method.I'm a working photographer. My Lightroom subscription is active and paid, and my entire cloud library — years of client and personal work — is sitting inside that account.Both support routes are closed to me. The chat requires a sign-in, which is the exact thing I can't do. The phone line drops the call every time I go through the menu.I'm not asking anyone to skip verification. I can confirm ownership with the card on the account, billing address, past invoices, and account history. All I need is for the outdated phone number to be removed so I can sign in again.If anyone from Adobe can pick this up or point me to a route that works, I'd really appreciate it.

Hello Adobe Team,I only discovered today that my Creative Cloud Pro subscription was still being charged. The payment card belongs to my family member, while the Adobe account belongs to me, so neither of us realized the subscription was still active.As soon as I found out today, I immediately canceled the subscription.I sincerely request a one-time exception and would appreciate your help with:• Refunding the most recent subscription charge.• Refunding or waiving the early cancellation fee.• Reviewing whether any previous subscription charges can also be refunded.I have not actively used Adobe services during this period. I understand Adobe's policy, but I sincerely hope you can review my case.I am willing to provide my Adobe account email, order number, and any other required information through private message for security reasons.Thank you for your time and consideration.

Hello Adobe Team,I am requesting a review of my billing case.Today I discovered that my Creative Cloud Pro subscription had continued renewing automatically. The payment card belongs to a family member, while the Adobe account is mine, so neither of us realized the subscription was still active.As soon as I noticed it today, I immediately canceled the subscription.I would sincerely appreciate it if you could consider my case as a one-time exception and help with:• Refunding the most recent subscription charge.• Refunding or waiving the early cancellation fee.• Reviewing whether any previous charges may also be eligible for a refund.I have not actively used the subscription during this period.For security reasons, I can provide my Adobe account email and order number through private message.Thank you for your time and consideration.

HelloMy creative cloud prepaid annual subscription renewed and billed today and i cancelled the plan today, do i get a refund automatically because the invoice disappeared on my orders/bills section. How do i request for a refund?

Hi, I'd like to kindly ask for cancellation of my plan and get refund of my payment done today with this account. I've prepaid PS and Lightroom on another email, but few days ago, someone accidentally logged in with my another email and unfortunately accepted trial without me even knowing about it. If it would be possible, it would be perfect. Thanks

Hello. I would like to request a refund for my Adobe Acrobat Pro subscription. My free trial ended without me realizing it, and I was automatically charged. I am a student, and I urgently need the money to pay my school fees. I have little to no use for the subscription at this time. I completely understand your policy, but I would sincerely appreciate it if you could consider a one-time exception and issue a refund. I am willing to cancel the subscription immediately if needed. Thank you very much for your time, understanding, and any assistance you can provide. 

帐户已停用因发生欺诈活动，此帐户已被停用。有关详细信息，请联系我们专设的客户支持热线 866-493-4991。被停用账户 jintianxingqiyiya@gmail.com 我没有进行任何欺诈活动，但是我的账号被停用，也联系不上

С карты пытаться снять деньги за продление подписки я желаю отвязать карту и отменить подписку. Спасибо

Hi Good morning, I was charged because I accidentally subscribed to adobe acrobat and that money is intended for my medicine I already cancel the subscription but google sent me an email that they will not give me a refund and advice me to contact the developer. Can you help me to get a refund so that I can get my money back I badly needed it. Thank you!

Minha assinatura foi renovada automaticamente e eu gostaria de solicitar o reembolso dessa cobrança, pois não pretendia renovar o plano.

Olá, fiz uma transferência de um banco para o outro e infelizmente tive uma cobrança automática no valor de 170,00 reais, por favor, eu preciso do dinheiro, me reembolsem, eu não estou mais usando o aplicativo, por favor, me ajudem. Já cancelei a assinatura e fiz pedido de reembolso, mas aparece que não serei reembolsado, eu fiz a compra faz apenas uma hora, nem usei direito, por favor, me ajudemm

I’m trying to upgrade- the system will not accept my credit details - which are entered correctly error says invalid input and will not work with Paypal says the service is down 

Who to contact for a refund?? 

I have been trying to cancel my free trial subscription but I couldn't despite the fact that I was unable to use it and I was debited today. Please I need help because the money is for my school stuff, I'd really appreciate it the admin can put me through the refund process. Thank you so much on advance. 

I signed up for a 7-day free trial and tried to cancel when it ended, but couldn't find the cancellation option. On July 30, 2026, I was unexpectedly charged for two subscriptions. I have since cancelled them and did not use any Adobe Pro features after the trial. Please help process a full refund. Thank you.

I availed for the free service trial and I cancelled it already to avoid the monthly subscription. However earlier this morning, they billed me and i requested again for cancellation. Will i still receive my refund?

I signed up for what I thought was a trial version but I wasn’t able to cancel so I’ve been charged for over a year $24.95 every month.I never use the service. I just pay for it every month.so today when I login and try to use it, it tells me I can’t use anything because I have a free version.I try to get help but AI is worthless and there’s no numbers or email to talk to an actual person. How do I resolve this issue?

Dear Adobe employee, I would like to ask about my refund progress, it's been 4 days now and the refund money haven't give back tome  after I paid Acrobat pro, RM143.64 and cancel it on that same day I paid it. I thought it suppose to be fast refund because its within 14 days. Originally, my Acrobat pro trial was expired. When is the date refund money?

Hello Adobe Support,I hope you are doing well.I am writing to request your assistance regarding my Adobe Acrobat Pro subscription.I originally signed up for the free trial to evaluate the service. Unfortunately, I forgot to cancel the subscription before the trial ended, and it was automatically converted into an annual plan with monthly payments.I only became aware of this after receiving three "Billing Failure" email notifications. My payment method (DANA) had insufficient funds, so no payment has ever been successfully processed.When I checked my Adobe account, I noticed:- My billing history shows no completed invoices.- I have never had a successful payment.- When I try to cancel the subscription, Adobe asks me to pay an early cancellation fee of IDR 725,274.I sincerely apologize for my mistake. It was never my intention to continue the paid subscription. As soon as I realized what had happened, I tried to cancel the plan.I respectfully request a one-time exception to:- Cancel my s

Why is it difficult to cancel your Plans. I want my money back 

I have a genuine Adobe Acrobat Professional perpetual licence registered to my Adobe ID.My Adobe account shows:Acrobat Professional (registered 29 July 2015) The correct serial number No activated devicesAcrobat installs and launches correctly on my Windows PC, but every time I open a PDF I receive the message:"The serial number is already in use by the maximum allowed computers."I have already deactivated my previous computers and my Adobe account now shows no activated devices.I have spent several hours troubleshooting this, including:Reinstalling Acrobat. Signing out and back into my Adobe account. Confirming the serial number is registered to my Adobe ID. Confirming there are no activated devices listed in my account.The installation itself is working correctly. The issue appears to be that Adobe's activation records are out of sync with my account.Could an Adobe employee or someone from Licensing Support please:Verify that my serial number is correctly associated with my Adobe ID.

At first, I was using the normal version of Adobe. I was then offered the option to try the 7-day free trial of the Premium version, which I accepted. However, I cancelled the subscription on the 5th day, well before the trial period ended.Despite cancelling within the trial period, I was still charged for the Premium subscription. I did not authorize this charge and would like to request an immediate refund of the amount charged.Please review my account and confirm that the subscription has been fully cancelled without being paid for cancellation fee and that the refund has been processed. Thank you.