Account, Payment, & Plan

See atrached Gmail. I did not realise this account was still running. I have not used the services for over a month. Please refund my money.Rgds Cathy 

Hi thereunfortunately I’m unemployed currently due to a death in my immediate family and I forgot to downgrade my subscription until I get back on my feet. The payment and renewal only just came out today and I’m really struggling both emotionally and financially currently and I’m wondering if I can please downgrade my plan and receive a refund for the most recent renewal. I’ll return to pro once I’m back working. Thanks so much for your help

He has lost access to the e-mail he used, and also that phone number for SMS. So whenever he attempts to login, the 2FA won’t let him login, and he cannot use CC or cancel his subscription. 

Hi team, i was charged for a subscription a day before it is about to supposedly renew i already cancelled the subscription via google play. But still i was charged. This is for photoshop express. Can someone assist me

To whom it may concern. I do not longer want to use my Adobe account, therefore I wpuld like to delete it. However, the option “Delete your account” is not visible in my profile. I am not part of an enterprise, I am an individual.

Hola. Soy una empresa chilena: Mi cuenta es *********, plan Creative Cloud Pro.Tengo el RUT de la empresa cargado en mi cuenta y aparece impreso en mis facturascomo "N.° de IVA de cliente: 773992290". Hoy además actualicé el nombre y lasfacturas ya salen.El problema es que me siguen cobrando el 19% de IVA chileno. En la factura3594393390 del 28-09-2026: neto CLP 20.400 + IVA 3.876 = 24.276.Su propia página de ayuda para Chile dice textualmente: "Una vez que introduzcaun NIF (o CIF) en su cuenta de Adobe, las próximas facturas se procesarán sincargos de IVA."(helpx.adobe.com/cl/account/individual/billing-and-payments/view-billing-and-invoices/update-tax-identification-number.html)Eso no está ocurriendo, aunque el número está cargado.Siendo contribuyente de IVA en Chile corresponde el reverse charge: Adobe deberíafacturar con 0% de IVA y yo declaro el impuesto directamente al SII. Ese IVA queme cobran no lo puedo usar como crédito fiscal, porque Adobe no emite un documentotributario elec

Bonjour, j'ai un problème je souhaite résilier mon abonnement alors qu'il y a un problème de facturation en cours que je ne peux pas régler. Je ne peux pas non plus supprimer mon compte car il y a le problème de facturation. Je n'ai pas d'autres solutions que de résilier l'abonnemrnt quand même mais je suis coincée 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

Hola buen dia, quiero anular suscripcion de ilustrator y photoshop por no usarlos muy seguidos

I cancelled my AI account during the free trial period, but was still charged and have an active account.  How can I request a refund and cancel the account?  

Tuve la mala idea de utilizar el periodo de prueba (7 días) sin embargo cuando quise cancelarlo el servicio no  pude después de varios intentos antes del mes logré cancelar la suscripción. Inicialmente me dijeron que se me cobraría S/ 68.35 soles pero finalmente me cobraron S/ 80.65 soles (16 dic. 2024)  Pasan 20 días y me debitan S/ 443.60 soles adicionales (06.01.2025) No entiendo que pasó y porque sin autorización del cliente se hace este cobro excesivo. Dice claramente que si cancela antes del 30 de diciembre 2025 y obtendrás tu reembolso completo y evitarás incurrir en cargos y que pasó??He tratado de comunicarme de miles de formas y solo hay una asistente virtual que No da ninguna solución. Me siento Estafada. Adjunto evidencia de los cobros realizados. Deben ser serios y transparentes  poner bien claras las condiciones y procesos. El cliente no puede ser burlado de esta manera, además indicar que ante cualquier situación solo tienen asistente virtual y no nin

I canceled my subscription on September 23rd, but I noticed a new charge on my credit card today, October 1st. Could you please check if my subscription is fully canceled? Since it has only been 8 days since my cancellation request, please confirm that I am within the 14-day window for a full refund and process it for me. Thank you! 

Hello Adobe Support,My Adobe account appears to have been locked or restricted from accessing Adobe Firefly.When I try to use Adobe Firefly, I receive the following message:“Something went wrong. Please try again later.”The page also displays the dog error icon.I have tried logging out and logging back in, refreshing the page, and accessing Firefly again, but the problem remains.Could you please check the status of my Adobe account and determine whether my Firefly access has been locked, restricted, or suspended?If my account has been restricted, I would appreciate it if you could tell me the reason for the restriction and whether it is possible to restore my Firefly access.I believe this may be an error, and I would like to request a review of my account.I have attached a screenshot of the error message for reference.Thank you for your help. 

I need to talk to an agent to reset my activation count as my laptop has crashed and I cannot de-activate the serial number from that laptop 

How do I get a refund of my 17,300# 

Hello! I need help cancelling my Photoshop subscription and requesting a refund.My free trial recently ended and I was charged $27.59. I did not intend to continue with the subscription. I tried to cancel it through my Adobe account, but I cannot access the cancellation option because there is a payment issue.I would like you to cancel my Photoshop subscription immediately, waive any early cancellation fee, and refund the $27.59 charge to my original payment method.I noticed the charge shortly after it occurred and I do not want to continue using the subscription. Could you please help me with the cancellation and refund?

 Dear Adobe Team,I hope this message finds you well. I am writing to request the official launch of Adobe services in Pakistan, a country with a growing community of creative professionals and students who rely on Adobe's creative software.Recently, I had the privilege of interacting with one of your moderators, @behicalpaytekin, who provided invaluable guidance. This experience reinforced my belief in the importance of making Adobe services accessible to all nations, including Pakistan.By introducing an affordable subscription plan accessible to all, Adobe can empower individuals from diverse backgrounds to unleash their creative potential. This step would not only benefit our community but also align with Adobe's mission to foster global creativity.I kindly ask Adobe to consider launching its services in Pakistan, thereby enabling countless individuals to access your exceptional tools and contribute to a more creative and innovative world.Thank you for your consideration.Sincere

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

Non mais vraiment???Je suis dans le même cas je tourne en rond depuis plus d'un mois! Pas moyen de résilier via mon compte et vous répondez en anglais!!!!Je comprends rien.JE VEUX RÉSILIER MON ABONNEMENT QUE JE N'UTILISE PLUS DEPUIS 2 MOIS !!!!

Hallo,   Wie kann ich meine Rechnungsadresse ändern? Wie schon viele User vor mir, habe auch ich das Problem, dass Rechnungen die ich über meine Firmenkreditkarte bezahlt habe, an meine Firma adressiert sein müssen.   In dem Tool der Profilbearbeitung kann ich jedoch nur den Firmennamen angeben nicht die komlette Anschrift.   Eine Rechnung habe ich bereits erhalten. Diese müsste umgeschrieben werden.   Danke & Grüße Jessica Grübel

Hi, I need help resetting the activation count on a perpetual Acrobat XI Pro (version 11.0, Windows) licence registered to our Adobe account since November 2012.The licence allows 2 computers. One of them crashed and can't be started, so it couldn't be deactivated through Help > Deactivate. The other computer is still in use.When I try to activate on the replacement computer, I get: "The serial number is already in use by the maximum allowed computers."The Activated Devices page in the Adobe account shows nothing, as this is a serial-number product. Adobe's phone line says no support is available for older products, and I can't find a chat option on the contact page.Could an Adobe staff member please help reset the activation count, or tell me how to reach someone who can?  Your activation server is still responding. It returned 'already in use by the maximum allowed computers' today, so the licence is active and only the count needs resetting."

I already cancelled my subscription last Sept 17, 2026 which is the same day with the start of my subscription so I am eligible for the 14 days refund policy. But until now the refund is still not credited in my account. Please help, thank you

 I forgot to cancel my 7-day trial yesterday, so it charged me a monthly fee of CA $45.99 now. Can I get a full refund with the 14-day refund policy? I could not find anywhere to talk to customer service. How can I get my refund?

When I try to change the primarily email, this error message comes:An error occurred while performing this action. Please try again later.What should I do?