Adobe Acrobat Sign

Hello,  I am creating a template in Adobe Acrobat Sign to be used as a template for our clients to sign.  I have added the signature block to our form, however when sending the form out to be signed - the persons signature and name are overlapping in the same box.  There is only been one signature box added to our template and each time you sign the form you are also asked to enter your full name. Unsure if there is a way to turn off the enter name function?  You can see in the first image - the form asks you to sign and enter your name and in the second screen shot, the typed name is sitting under the signature.  Have tried quite a few times to disbale certain settings but nothing is working.  Thanks in advance - hoping someone has gone through the same issue?  Cheers,  Karena 

I would like my customer to complete a waiver, sign it and then have a barcode or QR code that is generated when the form is submitted.  I would like to be able to scan that code to quickly view their completed document or at least see the information in the form fields.  Is there a way to do this?  I appreciate the help. 

Is it possible to set transaction usage quotas in the administration console?

Hi, I am using API 5 and have yet not switched to WebHook. In regular callback Adobe calls the specified URL in certain intervals unless we send a 200 or 201 responce.  I tried to search on web and documentation and could not find any document related to retry policy of Adobe for Non Hook callback. I want to understand that if my CallBack endpoint server is down and does not send 200 or 201 response till what time will adobe continue retrying the callback? Kindly Help! Regards,Vijay Soni 

Hi, We are trying to embed Adobe sign agreement in a IFRAME via the /agreements/{agreementId}/signingUrls api. We get the esignUrl and are able to load it into the IFRAME which is great. But when we try to set the locale by passing additional paramter &locale=fr_FR it doesn't seem to work. https://secure.na1.echosign.com/public/apiesign?pid={pid}&client_id={clientId}&refererApiEsign=true&noChrome=true&locale=fr_FR The IFRAME always loads with en_US. Could you assist us on this ? Thanks,Pallav Kumaria

Hi,  I am designing in Adobe Sign a document that must be signed by 2 signers. The first signer receives the document in Spanish (as it is setup), but the second siger receives the doc in Danish language. I suppose my company is setup as Danish but i cannot find any way that the 2nd signer receives the doc in Spanish. Also when sharing accounts with other users it comes in Danish. Any help? Please and thanks

Hello, is there anyone who can advise what tsid is and where I can get it?I am hoping that I can generate a hyperlink that navigates to each agreement using the tsid to give everyone on my organization the access to all agreements. It seems the only way to access the document that is partially signed while it is still in progress is to sign in to Adobe. But only the people associated with that agreement (as reviewer/signer/approver, etc.) can have access to it and they have to be an Adobe user. I need everyone on my organization to have access to all agreements even while the documents are still being signed without having to sign in Adobe. For example, on the email you receive from echosign@echosign.com once a document is fully signed, it has this 'Open agreement' button in the email and if you hover over it it gives you this address (please see below, in red). I am thinking if I could grab tsid somewhere (hopefully in bulk) I could try generate this address myself

Hello, I'm testing out Adobe Sign in my Salesforce sandbox but cannot get it to preview a template, as I get the error:Something went wrongPlease try again later.Contact Adobe Acrobat Sign support if this persists.Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable" If I continue with setting up the template I can send an agreement but the dynamic fields entered do not show data but rather just the tags themselves. Has anyone experienced this issue?

アドビサインの最終監査レポートの時刻が日本時間ではないのですが、修正方法ありますか

I have a text field in a form created in Acrobat Pro DC which includes roman, bold and italic text.This all is coverted to roman text when I request esignatures with Adobe Sign.Is there any way to keep this formatting?

With the addition of Adobe Sign to Acrobat, it would seem it has become a document management system BUT:I can only share one doc at a time. I can only see current activity and size as far as metadata columns for sorting.Others cannot log in to my Acrobat cloud storage? Does this change with Acrobat for Teams or Enterprise versions? 

I recently keep getting errors that a thumbnail cannot be created and my agreement is automatically cancelled.What is the solution?

This issue is with multiple documents over the last few days. Thanks.

We are attempting to create a 10 question form.Each question has a group of radio buttons. When the form is sent to be filled-out, the "Next" flag that indicates which question the signer is on remains on the old question after a response is selected. Once a response is selected, we'd like the "Next" flag to go to the next question/radio group.  Is this possible?thank you.

When I send a document to an email I've previously used - the WRONG receipient name is populated in the document. how can this be reset / removed. This meant that the document signed has the wrong receipient name.

Hi! I want to request signatures in person from our clients and i bought an iPad just for this purpose.I have purchased Adobe Sign Small Business to use the app. The issue now is that the app is different from what is shown on the website tutorial:Here is the tutorial they are followingIn this tutorial, the app should be looking like this:  Instead, this is what i see when the app is opened: I'm pretty sure that the app is the correct one: 

Hi,I have tried to e-sign a document sent to me on Adobe Acrobat, but I can only sign the first two pages. The document then freezes and I am not able to see the rest of the pages or click on the empty feilds. I've tried doing so on Chrome, as well as Safari on both my laptop and phone. Please let me know how to fix this. 

Hi, I'm new to this integration and trying to integration with Salesforce via the apex code (not with installing the Application package from Salesforce Appexchange).. and I would like to send documents (with dynamic fields from a custom object record) to the users to sign and get the document back to salesforce saved.  I did the smilar thing on box integration (without installing the app, send and retrieve the document).  If this is possible that would be really helpful.  Thanks,Sumant K

Hi, We are evaluating Adobe sign using a trail setup. There is no "View history" option when singing from mobile browser (screenshot attached). But it does appear when signing from windows browser. Is this something limited for mobile? Our signatories have requirement to sign/approve from mobile and "View history" before sign/approve.

New user here! I got directed to this community.. I have created a fillable form where I have a drop down (e.g. list of options where different rules apply to each) and depending on the option picked, different text would populate in another field (e.g. to identify which rules need to be applied). I used a custom validation script ( if/else script ) in the dropdown to achieve this. I am now wanting to do this same action but in a web form. Is this possible/ how should I go about achieving this? Any help appreciated!

HiI need to send an agreement out to multiple parties to be signed but I also need the date of completion to be shown on the 1st page of the agreement. Is this possible to do automatically with e-sign? Thanks for any help you can provide

When I try to send an agreement with Adobe Sign in Salesforce I get the error 'Agreement notification callback URL is not configured'.  I followed the setup instructions (which I can't seem to find now) but I get this error.  If I recall I sent an agreement as the integrated user, created the site with the allowed IP range specified but get this error.  Anyone else get this?

Hallo,ich nutze Adobe Acrobat Pro DC und bin mit dafür mit meinem Unternehmenskonto  registriert. Leider kann ich keine Unterschriften von anderen einholen. Wenn ich ein Dokument unterschreiben lassen möchte, kommt die Fehlermeldung "Senden nicht möglich. You are not authorized to send documents for signature".In meinem Account wird mir aber angezeigt, dass ich diese Funktionalität habe. Bei einem Teil meiner Kollegen funktioniert es, bei anderen nicht. Wir haben alle die gleichen Accounts. Das habe ich mit dem Admin schon diskutiert. Ich verwende Windows 11, aber auch das scheint nicht das Problem zu sein.Natürlich habe ich die neueste Version der SW.Ich versuche seit Wochen dieses Problem zu lösen, weil ich die Funktionalität täglich brauche. Ich habe auch schon mit Adobe Kontakt aufgenommen.Die Antwort lautete nach längerem Austasuch:"vielen Dank für die Antwort und die bereitgestellten Informationen. Leider kann ich das Problem von meiner Seite aus nicht lösen.Bitte wende

I am trying to find out how to email a form for signing after using the fill&sign function. For our business, consultants need to be able to utilise the same blanks forms but add new employee information onto it and sign it themselves before sending out the the employee to sign. Currently, after filling out the form the program closes it off and doesn't allow the filled form to be sent for signing.

Hello,Is there a way to have someone "CC'D" to a document where they do NOT get a copy of the signed document after it is complete?For context: We use Adobe Sign for new hires - we want their manager to be notified that they have completed the paperwork, but we don't want anyone aside from HR or Payroll (the folks sending the documents) to have these documents afterwards due to the sensitive info on the paperwork.To my knowledge, everyone that is attached to the document during sending is given a copy of the completed paperwork afterwards. We want to avoid this for the privacy, but at the same time would like the system to be automated so that notifications are provided.