Adobe Acrobat Sign

One of our users found me with this issue - all help is appreciated.This is what it looks like:user signs the documentmerges it with another .pdfsends it to someone else for signingthe person can not open it as it became password protectedSo the question is, why is this happening - there is no protection set up - and how can we avoid it?Attached is the `doc properties` after the merge.

Our challenge with Adobe Sign is as follows:The user case is that the Purchaser sends a contract by Adobe sign to the Purchasing Manager who will sign and send the document to the Managing Director and then the document will be send to the supplier to sign. The supplier doesn't have Adobe Sign.  For validation purposes we have tried to sent the contract as test case to some random email addresses (people have no Adobe Sign). It didn't work every time Adobe Sign ask for Adobe sign ....how to solve this?

Our challenge with Adobe Sign is as follows:The user case is that the Purchaser sends a contract by Adobe sign to the Purchasing Manager who will sign and send the document to the Managing Director and then the document will be send to the supplier to sign. The supplier doesn't have Adobe Sign.  For validation purposes we have tried to sent the contract as test case to some random email addresses (people have no Adobe Sign). It didn't work every time Adobe Sign ask for Adobe sign ....how to solve this?

I have recently subscribed to Adobe Pro for my user who resides in Sudan.   He can't seem to sign into his account to install the software.   I also downloaded a copy of the installation file but when it ask to sign in to continue with the installation; it won't take his username/password.  Any one has the same issue?

We are working on an application to route documents for signature and plan to use Adobe Sign for the final signatures.  We have a service account that is being used to control the workflow.  That account is set up in Adobe Sign with the required access to generate an Integration Key.  OAuth is not currently an option with this setup.  The process works with the vendor's Adobe Sign account, but they get a 403: Forbidden error.  It also generates an "Invalid URI:  The hostname could not be parsed."  Is their a permisison we are missing?  

I am following this guide to integrate Adobe Sign with Acumatica https://github.com/Acumatica/Acumatica-eSign Authenticating API URL is https://secure.na3.echosign.comHowever when I do a test connect, I get the following errorUnable to authorize access because the client configuration is invalid: invalid_request I am unable to move further.  Can someone help me with this?  I have set my Redirect URI correctly in Config OAuth and set up the Scopes as described in the document.ThanksMarkie Below is the settings in Acumatica    

I am assisting a unit we support to set up a workflow for one of their processes.  We've created a SharePoint site to store unsigned contracts and request details.  The three staff members have Adobe Sign accounts and are able select files in SharePoint to "Send for Signature." One is a Group Admin in Adobe Sign and all three are in the group.   We want the signed files to be saved to this SharePoint site.  The Flow I set up with the Group Admin initially worked - it uses the "When an agreement workflow is completed successfully" trigger, with the scope "Any agreement in my group."   When the other two users tried sending a file for signature the Flow triggered and the initial steps ran, but it failed at the "Get a PDF of a signed agreement" step, with this error:     "code": "INVALID_AGREEMENT_ID",   "message": "The Agreement ID specified is invalid"     I saw in another forum post that someone discovered a different Adobe Sign actio

I got this response since i dont know the key value of the json anyone for the help??? 

After a fillable PDF form is completed and signed, an email is generated for me and the person filling out the PDF form. This seem to be insecure as an attachment. Can the attachment be removed to force each person to view the attachement through Adobe? Thank you, Dan

Even though I'm using the paid version, it won't let me combine scans. How do I contact tech support???

Just started 30 day Adobe sign trial today and I am receiving the error message many others have seen apparently. I have over 3 hours work time in this document and am trying to salvage the work. Help

How can I prevent the PDF from locking after signatures are added?I need to be able to proofread and edit our inspection forms after the inspector signs the preliminary report. 

click Specify where to sign button, shows Access Denied, how to access service? please advise 

Hi, Is there any way all recipents in the process can know each other, instead of only get notification when it's his/her turn? 

Am I missin something or can you not build an end to end solution using teh API for Sign unless you are an Enterprise customer? And if this is the case has anyone managed to get the sales team to give them a price for this. Stage 1 of the oauth process only works if you post it into a browser window, I have not managed to make it work from a PHP webpage or from NODE.JS.This section of code public/oauth/v2?redirect_uri=example.com/oauthDemo&response_type=code&client_id=MYCLIENTID&scope=user_login:self+agreement_write:account&state=12345678  If I post direct into a browser I get a code - If I try and run in code no joy, it returns the Logon Page (Even when logged on) and the logon page does not work as all the links are relative and need to be on an adobe site. It is SO frustrating - Any help HUGELY appreciated.

I'm using Adobe Sign on a monthly Individual Plan and I can't seem to see any options on how to delete document templates that I've created.  I've read several posts on this forum, and researched the matter on the web but I have found nothing.  I would really appreciate if someone could help me.thanks,gary

How do you specify signatory's first and last names while requesting E-Signatures?When I click tools->requesting E-Signatures->Add recipients to eSign this document, there is a box below with greyed wording-> Add name or email. If I type in first name and last name of the external signatory, it says first, last name is an invalid email address.If I type in an email address of the external signatory, it shows the email address to the signer. The email address is NOT the signer. So that's problem with just typing in an email address.If I type in both first name and last name, and email address, it produces an error. In DocuSign, you got 3 fields: first name, last name, and then email address. Problem solved.  So how do I list the First and Last Name of the external Signatory when requesting request E-Signatures from an external party?

Hi everyone,A user of us is currently experiencing the issue that when he wants to send documents for signature, he gets the following error. I've checked his license and he is working with an active Adobe Acrobat Pro DC license. It started a few days suddenly for him.Do you have any idea what could cause the issue mentioned above?Thank you in advance 

When trying to add someone on CC in Firefox and Chrome, the link simply disappears. It only seems to work on Microsoft Edge. I'm able to replicate this across multiple computers and multiple accounts. See below screenshots... 

I keep receiving the unhandled error code when I try to send out a document for a signature.  I have uninstalled and reinstalled Adobe and still receive the error code. COULD NOT SENDUnhandled Error:220824072100429.app-b25

I have a report that has been digitally signed and stamped.When I open the report, the digital stamp and signature is grayed out and you cannot see them.  Additionally, when you click on it to verify, it asks for it to be signed.  Here's the kicker, when you look at the same exact file in the email preview pane, you can see the digital stamp and signature just fine.  Why can I not see it when I open the file but can see everything in the preview?

 Hi, It took a long time for me to add a document on Adobe sign.. I thus deleted the app from the phone and reinstall. Now I cannot login. There seems to be a network issue running in the background. What happen to the app? See the attached screenshot. 

I'm working on documents that I will send out for signature, but I'm not ready to send them out.  I'd like to be able to add fields to be filled out and signed and save as a draft and come back and edit it.  I don't see a "button" to save the document and we I leave the Send section I receive a message says changes may be lost.  There are clearly Drafts, but it looks like I cannot save field I add to the document, and I'm not clear if there is a way to edit the text of the message in draft before sending.  I can't find any documentation on this.Thanks,Dale

I need assistance merging Product Line Items into a file. I am using a Contract as the Master Object type in the Agreement Template and not Opportunity.  In V19 of the Field Mapping & Templates, it states "In the Map Salesforce Product Line Item Fields to Adobe Document Fields section, you can add product lists tied to an opportunity."  which I do thru the Reference Object Opportunity.  The Agreement's Account, Opportunity, and Contract lookups are properly populated and all the Object Fields in the Merge Mapping are properly populated in the file.  The only exception are the Product Line Item merge fields which are not being populated.  I used the example steps to create the merge fields as listed in the reference document.

I am trying to merge map line items (example Contacts associated to an Account) into a AdobeSign document sent from an Account in Salesforce. I understand this can be done with Opportunity products, but curious if anyone had successfully accomplished this for other items, like contacts that are related to an account. thanks!