Adobe Acrobat Sign

Hi,  The sender still shows my old company name when the system sends the finalized/ signed document. How to fix this 'NCCD'. Thanks  

I used to be able to copy and paste text from the “Message” section of completed AdobeSign documents until less than a week ago. I use AdobeSign to process contracts and amendments and their associated initiation and approval forms, and a lot of the language I use in my messages to accompany those documents is the same or very similar to previous messages I’ve sent (see the grey sidebard on the attached screenshot), so it was nice to be able to open a completed document and copy and paste the message that accompanied it into the message section of a new document and make whatever minor updates I needed to make to it before sending the document for signatures. Now, the message from completed documents can’t be selected using my cursor. Why? I liked having the ability to do that. Is there anything that can be done to bring back that functionality?

What happens to documents once a user who circulated them is no longer with the organization (aka. not a user)? Do the documents remain within Adobe Sign for view by the signers and those in copy?

When I send document to be signed they go from and come back to an old email address.  As I am using this for work purposes, it is not professional coming from a personal email account.  I have changed and updated my email everywhore on Adobe to my work email address, but this is still happening, please help?   

We want to integrate adobe sign to authorise invoices but my manager doesn't want to receive the signed copy, is there a way to change this so it only goes to the sender?

We have Acrobat Pro DC for Teams. We do not want to have the final signed document emailed to the users since it contains sensitive information. We also don't want to attach the audit trail at the end of the document. Our admin can't find any way to disable these options in the Adobe Admin Console. Can someone help?

Hello,If the question I am asking has already been asked, then sorry, I did not see it.I am creating a form to be signed by our customers using Adobe sign, but when the form is returned to us, the signature is very small when people just write their name instead of adding a digital signature.How do I fix this. I have tried increasing the font, but it does not work.Thanks for your help. Michele

I've got a flow that's sending an agreement, with two approver steps. The first approver step has two approvers, only one of which is required to approve. When the one of the two first approvers signs, the agreement gets sent to the second approver step and the other first approver is no longer able to sign as their step has been completed (as expected). If I log into Adobe Sign then I can see the first approval step has been completed and it's been sent to second approval step. However, the approval status I get back from the Adobe Sign connectors suggests that the first approval step isn't yet complete. It's not a timing issue, as I can go and get the status at a later time and it still shows the same. This is the json coming back after the first approval step is completed and the approval has been sent to the second step approvers. [ { "memberInfos": [ { "id": "abcde", "email": "name1@approvalstep1.com", "status": "ACTIVE"

I have been a user of Adobe Sign via Adobe Acrobat Pro DC for quite some time now. All of sudden, I am no longer able to utilize Adobe Sign. I keep getting a message stating, "Access Denied - You do not have access to this service. Please contact your IT Administrator to gain access." I have no idea why this has occurred or how to fix it. I have also tried sending the document for signature using the online interface, and I just keep getting the blue circle of death and the message "Loading Adobe Sign..." This is really frustrating and causing undue delay in my business. 

When a document expires in adobe does it send a notification to the sender?If not is there a setting that will make is send a notification to the sender?I have tried looking in the doucmentation but cannot find anything. thank you.

Hello, When I go to upload a document to sign using the web client I have mixed results in if it will work or not.  About 50% of the time regardless of what browser I use it just freezes when I try to attach the document.  This doesn't happen all the time, I was just wondering if it might be the hardware on my pc that is the limiting factor as my memory does appear to be maxed out when I do this.  After restarting the computer it usually works again. I was wondering if anyone else experiences this regularly and if it might be an Adobe issue or a hardware issue?  What are the recommended system specs for Adobe sign because as far as I can tell my pc can handle it.

送信メニューを表示したいのだが、このようなメッセージが出て表示されない 選択したグループに対して署名のためにドキュメントを送信する権限がありません。グループ管理者にお問い合わせください。 この場合、どうしたら良いか？

Hi,I've been searching for a solution for months and Adobe "support" seems to be totally in the dark as well so... here we go, in hope that someone here knows what to do.After I stopped my hobby, I also cancelled the domain of the website(co****************.be) associated with it. So obviously, I also changed my Adobe ID primary email address. So far so good. I use Acrobat to send people contracts to sign. To check on the 'archive', I use the "All Agreements" link on the Acrobat Home page, and click on "go to Adobe Sign" button to enter that archive. That also works. But the strange thing is: the account associated to Adobe Sign is still the old address. No matter what I try, I just can't seem to change the Adobe Sign account address. Hitting the sync button on "My profile" doesn't change anything. Now, when I send people a contract, the 'return address' is also still mentioning my old d*******s@co****************.be address, instead of my current primary email in Adobe

Hi, We are using adobe sign Business. We mostly use this collect digital signatures with cloud signature. Herefore we use Itsme as we are a Belgian company. Unfortunately, this is only possible for Belgian citizens. When we need signatures from foreign persons they are not able to use Itsme.I see there are a lot of other cloud signature providers (e.g. Infocert, Digidentity, Globalsign ...)Could you let me know what provider we can best recommend to our Spanish and other European partners? And is this priceless for us? I know for Itsme we had to pay ourselves to have the possibility for our partners to sign via Itsme. Is this the same for the other providers?Thanks a lot in advance!

Can someone explain to me how Adobe Sign Teams works? If I have 200 employess, do I need to buy 200 individual liscenses? In my mind the word "teams" means it sould at least encompass a department. Does team mean, that people work on the same doc as a team but they each have their own liscense?    I thank you in advance for your time, Andy T   [Question moved to relevant forum]

Hello all,I have a document that previously had text boxes and signatures added via Adobe Sign. The signer was able to add their text and sign without any problems, which converted it to a certified(?) PDF. Now, when I take this signed PDF back into Adobe Sign for further text box addition and signatures, the previously filled text box is now gone when it is previewed in Adobe Sign when authoring. Is there a reason for this, and is there a way to fix this?

Hi, Is it possible to send an agreement without using a template as our users are not satisfied with the file generated thru the template merge process. So we have the file generated externally but now want to send it and get all the status updated leveraging the Salesforce Adobe sign app. I am able to successfully create the agreement record, attach the file(s) we need to send and also create the recipient record using below //Inserting the Agreement echosign_dev1__SIGN_Agreement__c agrmt = new echosign_dev1__SIGN_Agreement__c (); agrmt.Name = 'Test Agreement Send Auto '+system.now(); agrmt.echosign_dev1__Message__c = 'test from anonymous block'; agrmt.echosign_dev1__SignatureOrder__c = 'Recipient signs, then I sign'; agrmt.echosign_dev1__SignatureType__c = 'e-Signature'; agrmt.echosign_dev1__Signature_Flow__c = 'Order Entered'; agrmt.echosign_dev1__SenderSigns__c = true; agrmt.echosign_dev1__Recipient_Addresses__c = 'xxxxx@gmail.com,'; insert agrmt; //Link the externally created file

Hi,Is it possible to send an agreement without using a template as our users are not satisfied with the file generated thru the template merge process. So we have the file generated externally but now want to send it and get all the status updated leveraging the Salesforce Adobe sign app. I am able to successfully create the agreement record, attach the file(s) we need to send and also create the recipient record using below //Inserting the Agreementechosign_dev1__SIGN_Agreement__c agrmt = new echosign_dev1__SIGN_Agreement__c ();agrmt.Name = 'Test Agreement Send Auto '+system.now();agrmt.echosign_dev1__Message__c = 'test from anonymous block';agrmt.echosign_dev1__SignatureOrder__c = 'Recipient signs, then I sign';agrmt.echosign_dev1__SignatureType__c = 'e-Signature';agrmt.echosign_dev1__Signature_Flow__c = 'Order Entered';agrmt.echosign_dev1__SenderSigns__c = true;agrmt.echosign_dev1__Recipient_Addresses__c = 'xxxxx@gmail.com,';insert agrmt; //Link the externally created

Hello,I'm about to start exploring the APIs, with a view to creating a custom integration with our ServiceNow instance.We have the scenario where we would want to create a single agreement, made up of multiple documents using multiple templates. My question is, do the APIs give us full control over the ordering of the documents in the agreement?I ask because the ready-made integration for ServiceNow does not yet allow this. Thank you

I want to turn off the email notifications for documents SENT for signature.  The instructions at https://helpx.adobe.com/sign/kb/how-to-adjust-email-notifications-in-adobe-sign.html don't match what I can see - there's no 'hover' over your name, nor a My Profile option.  Even when I have finally found my way into my Account Settings (in the business Admin account, not the subsidiary account which is the one I need to change) , there's no My Notifications option to change. How can I stop the dozens of emails telling us that we've send documents out? (given we kinda know that 'cos we just sent them!!!!)

We are looking for some customizations of the adobe sign emial template. I am wondering if anyone has used the adobe sign professiona service before for the customization of the email templates in adobe sign?https://helpx.adobe.com/ca/sign/using/custom-email-templates.html According to the link above, we have to go through adobe sign professional service to update the email template sent through adobe sign and it comes with additional cost.... Not sure how good their professional serivces are. Could anyone who have dealet with the professional service in adobe sign share the experience? Much appreicated. Thanks

Adobe Sign is auto filling the email name incorrectly. How do I prevent this from happening? I am simply entering the email address and Adobe is pulling in the name from somewhere??? But it is incorrect.  

Just a simple question (I hope). I can see how many actual e-sign authorizations I have left in my subscription. What I cannot see is how many KBA authorizations I have left. Is there a place online I can look for that information? My sales rep does not know. 😞 Thanks!

Adobe stopped supporting the SOAP API for sign/echosign in May of 2021. I need to plan on eventually updating an application that uses SOAP for signing. Can someone tell me what the expected end of life (EOL) is for the SOAP interface for Adobe sign/echosign?

How to set a document Completion Deadline / link Expiration via REST API ?