Adobe Acrobat Sign

I have "Keep documents separated" enabled on my enterprise account, but when the final signed PDFs are sent out, their original files names are stripped and replaced with the first document's name (such as "Cover Page") with a Part 1, Part 2, etc. instead. I find this to be a really poor experience for my customers, who now have to open all the files to locate the sepcific section they need. How can the original file names be retained?

I have a list of emails that I have typed in (fictitous for the purpose of this screen shot, but get same results with real email addresses), and try and use drag and drop to move one address onto another to make them "equal order" of signage. However, the order does not "stick" and reverts back to the existing list order - see photo below.  Have tested as this as not working on 3 browsers (Edge, Chrome and Firefox). One other person in my organisation also has this problem. 

I've just got Pro for teams, and was expecting that I would be able to restrict access to documents between users (I create some senstive documents). Is this possible with a Team account?

Hi All, When calling 'agreements/updateFormFields' set the FormField's 'validation' property to 'EMAIL' (Number has the same problem). When signing, enter the correct email address, it will prompt the error message 'Please enter a value between 0 and 0' JSON Data:{ "radioCheckType": "", "borderColor": "", "valueExpression": "", "maskingText": "", "defaultValue": "", "masked": false, "minLength": 0, "origin": "GENERATED", "tooltip": "", "required": true, "validationData": "", "minValue": 0, "borderWidth": -1, "urlOverridable": false, "inputType": "TEXT_FIELD", "borderStyle": "SOLID", "calculated": false, "contentType": "", "validation": "EMAIL", "displayLabel": "", "backgroundColor": "", "visible"

Hi,I need to be able to modify a participant once an agreement has been sent for signature and partially signed. Currently we cancel the whole agreement regardless of who has singned already and send a new one with the changes, the problem is that it is annoying for those who already signed and do not have any changes. Is there a way to make modification to the participants wihtout cancelling the whole agreement and sending it again to everyone? I am using the Adobe Sign API V6, this the response I get when I try to modify the email for one participant:PUT https://api.na2.echosign.com/api/rest/v6/agreements/{agreementId}/members/participantSets/{participantSetId}{    "code": "PERMISSION_DENIED",    "message": "This user does not have permission to replace a participant."}

Hi, I have already sent out the contract and got it signed by two recipients. For third one I've put in the wrong email. Now I cannot change it - I am following the guidelines: https://helpx.adobe.com/sign/using/replace-signer.html, but the change is declined (in the att. screenshot). It says:The account administrator does not allow assignment to this person. But I am the account administrator. Can you help?

Hello -Is it possible to add signers to a webform after the form has been created? I didn't add them initially for testing purposes. Now that I know the form works, I'd like to add them. Thanks!RG

I'm trying to figure out a way to use Adobe e-sign for our formal engineering reviews. Is there a way to enable the commenting tools for the review Signers? I need them to be able to comment on the attached documents directly before applying their signature. I've tried using a fillable form item on the review form itself, but with a lot of these documents, there just isn't enough room to type out the details of each issue, for each Signer. Using the Comments tool would be the preferred way of tracking the reviewers comments. Since I create all the reviews for all the engineering departments, I really want to avoid having to create a review to capture comments and then having to send out a separate form to capture the signatures. We require a signature regardless of whether the review passes without comment or not, for verification purposes. Is this possible or am I just wasting my time here?

The AdobeSign Mobile App for iOS has recently started opening the browser dashboard, instead of the mobile app. This is causing our business to have issues as we cannot use the full functionality of AdobeSign from our mobile devices when out seeing clients. I contacted the AdobeSign support team via the online chat, and had over an hour of my time completely wasted as they could not comprehend the above two sentences. Have uninstalled and reinstalled the mobile app, turned my Iphone off and then back on, and am using the latest AdobeSign version 3.26.0. Is anybody else having this issue?

Trying to close my business bank account. I get a link from ghe bank for Adobe Acrobat Sign. Get through the process to the part where it tells me to photograph my passport or driver's license. It then says "autocapture mode failed to start. Try using manual mode". It gives me a big "Manual Mode" button. I click it. It's dead. Does nothing. I refresh, repeat. It does nothing. Help?

Before I was using a widget with fields that I added, on my website using a link code from Adobe. My clients would fill out my applications and sign. I could easily do that with dashboard, and now its gone and I cant figure out how to do it. Please help me!

Hello all! I have a form I created in Acrobat DC. I added the text for the agreement into a text box, made it multiline, and removed all limits. But, when the form is sent in Adobe Sign, the field cannot be clicked to reveal the scroll bar even though it can when previewing the form locally in Acrobat before being sent for signature. Field is selectable and scrollbar is visible when in Acrobat application in previewing form mode before sending: Scrollbar missing and field not selectable in Adobe Sign web interface or mobile interface: Thank you for any guidance you can provide.

Hi,  The sender still shows my old company name when the system sends the finalized/ signed document. How to fix this 'NCCD'. Thanks  

I used to be able to copy and paste text from the “Message” section of completed AdobeSign documents until less than a week ago. I use AdobeSign to process contracts and amendments and their associated initiation and approval forms, and a lot of the language I use in my messages to accompany those documents is the same or very similar to previous messages I’ve sent (see the grey sidebard on the attached screenshot), so it was nice to be able to open a completed document and copy and paste the message that accompanied it into the message section of a new document and make whatever minor updates I needed to make to it before sending the document for signatures. Now, the message from completed documents can’t be selected using my cursor. Why? I liked having the ability to do that. Is there anything that can be done to bring back that functionality?

What happens to documents once a user who circulated them is no longer with the organization (aka. not a user)? Do the documents remain within Adobe Sign for view by the signers and those in copy?

When I send document to be signed they go from and come back to an old email address.  As I am using this for work purposes, it is not professional coming from a personal email account.  I have changed and updated my email everywhore on Adobe to my work email address, but this is still happening, please help?   

We want to integrate adobe sign to authorise invoices but my manager doesn't want to receive the signed copy, is there a way to change this so it only goes to the sender?

We have Acrobat Pro DC for Teams. We do not want to have the final signed document emailed to the users since it contains sensitive information. We also don't want to attach the audit trail at the end of the document. Our admin can't find any way to disable these options in the Adobe Admin Console. Can someone help?

Hello,If the question I am asking has already been asked, then sorry, I did not see it.I am creating a form to be signed by our customers using Adobe sign, but when the form is returned to us, the signature is very small when people just write their name instead of adding a digital signature.How do I fix this. I have tried increasing the font, but it does not work.Thanks for your help. Michele

I've got a flow that's sending an agreement, with two approver steps. The first approver step has two approvers, only one of which is required to approve. When the one of the two first approvers signs, the agreement gets sent to the second approver step and the other first approver is no longer able to sign as their step has been completed (as expected). If I log into Adobe Sign then I can see the first approval step has been completed and it's been sent to second approval step. However, the approval status I get back from the Adobe Sign connectors suggests that the first approval step isn't yet complete. It's not a timing issue, as I can go and get the status at a later time and it still shows the same. This is the json coming back after the first approval step is completed and the approval has been sent to the second step approvers. [ { "memberInfos": [ { "id": "abcde", "email": "name1@approvalstep1.com", "status": "ACTIVE"

I have been a user of Adobe Sign via Adobe Acrobat Pro DC for quite some time now. All of sudden, I am no longer able to utilize Adobe Sign. I keep getting a message stating, "Access Denied - You do not have access to this service. Please contact your IT Administrator to gain access." I have no idea why this has occurred or how to fix it. I have also tried sending the document for signature using the online interface, and I just keep getting the blue circle of death and the message "Loading Adobe Sign..." This is really frustrating and causing undue delay in my business. 

When a document expires in adobe does it send a notification to the sender?If not is there a setting that will make is send a notification to the sender?I have tried looking in the doucmentation but cannot find anything. thank you.

Hello, When I go to upload a document to sign using the web client I have mixed results in if it will work or not.  About 50% of the time regardless of what browser I use it just freezes when I try to attach the document.  This doesn't happen all the time, I was just wondering if it might be the hardware on my pc that is the limiting factor as my memory does appear to be maxed out when I do this.  After restarting the computer it usually works again. I was wondering if anyone else experiences this regularly and if it might be an Adobe issue or a hardware issue?  What are the recommended system specs for Adobe sign because as far as I can tell my pc can handle it.

送信メニューを表示したいのだが、このようなメッセージが出て表示されない 選択したグループに対して署名のためにドキュメントを送信する権限がありません。グループ管理者にお問い合わせください。 この場合、どうしたら良いか？

Hi,I've been searching for a solution for months and Adobe "support" seems to be totally in the dark as well so... here we go, in hope that someone here knows what to do.After I stopped my hobby, I also cancelled the domain of the website(co****************.be) associated with it. So obviously, I also changed my Adobe ID primary email address. So far so good. I use Acrobat to send people contracts to sign. To check on the 'archive', I use the "All Agreements" link on the Acrobat Home page, and click on "go to Adobe Sign" button to enter that archive. That also works. But the strange thing is: the account associated to Adobe Sign is still the old address. No matter what I try, I just can't seem to change the Adobe Sign account address. Hitting the sync button on "My profile" doesn't change anything. Now, when I send people a contract, the 'return address' is also still mentioning my old d*******s@co****************.be address, instead of my current primary email in Adobe