Adobe Acrobat Sign

Hi, We are using adobe sign Business. We mostly use this collect digital signatures with cloud signature. Herefore we use Itsme as we are a Belgian company. Unfortunately, this is only possible for Belgian citizens. When we need signatures from foreign persons they are not able to use Itsme.I see there are a lot of other cloud signature providers (e.g. Infocert, Digidentity, Globalsign ...)Could you let me know what provider we can best recommend to our Spanish and other European partners? And is this priceless for us? I know for Itsme we had to pay ourselves to have the possibility for our partners to sign via Itsme. Is this the same for the other providers?Thanks a lot in advance!

Can someone explain to me how Adobe Sign Teams works? If I have 200 employess, do I need to buy 200 individual liscenses? In my mind the word "teams" means it sould at least encompass a department. Does team mean, that people work on the same doc as a team but they each have their own liscense?    I thank you in advance for your time, Andy T   [Question moved to relevant forum]

Hello all,I have a document that previously had text boxes and signatures added via Adobe Sign. The signer was able to add their text and sign without any problems, which converted it to a certified(?) PDF. Now, when I take this signed PDF back into Adobe Sign for further text box addition and signatures, the previously filled text box is now gone when it is previewed in Adobe Sign when authoring. Is there a reason for this, and is there a way to fix this?

Hi, Is it possible to send an agreement without using a template as our users are not satisfied with the file generated thru the template merge process. So we have the file generated externally but now want to send it and get all the status updated leveraging the Salesforce Adobe sign app. I am able to successfully create the agreement record, attach the file(s) we need to send and also create the recipient record using below //Inserting the Agreement echosign_dev1__SIGN_Agreement__c agrmt = new echosign_dev1__SIGN_Agreement__c (); agrmt.Name = 'Test Agreement Send Auto '+system.now(); agrmt.echosign_dev1__Message__c = 'test from anonymous block'; agrmt.echosign_dev1__SignatureOrder__c = 'Recipient signs, then I sign'; agrmt.echosign_dev1__SignatureType__c = 'e-Signature'; agrmt.echosign_dev1__Signature_Flow__c = 'Order Entered'; agrmt.echosign_dev1__SenderSigns__c = true; agrmt.echosign_dev1__Recipient_Addresses__c = 'xxxxx@gmail.com,'; insert agrmt; //Link the externally created file

Hi,Is it possible to send an agreement without using a template as our users are not satisfied with the file generated thru the template merge process. So we have the file generated externally but now want to send it and get all the status updated leveraging the Salesforce Adobe sign app. I am able to successfully create the agreement record, attach the file(s) we need to send and also create the recipient record using below //Inserting the Agreementechosign_dev1__SIGN_Agreement__c agrmt = new echosign_dev1__SIGN_Agreement__c ();agrmt.Name = 'Test Agreement Send Auto '+system.now();agrmt.echosign_dev1__Message__c = 'test from anonymous block';agrmt.echosign_dev1__SignatureOrder__c = 'Recipient signs, then I sign';agrmt.echosign_dev1__SignatureType__c = 'e-Signature';agrmt.echosign_dev1__Signature_Flow__c = 'Order Entered';agrmt.echosign_dev1__SenderSigns__c = true;agrmt.echosign_dev1__Recipient_Addresses__c = 'xxxxx@gmail.com,';insert agrmt; //Link the externally created

Hello,I'm about to start exploring the APIs, with a view to creating a custom integration with our ServiceNow instance.We have the scenario where we would want to create a single agreement, made up of multiple documents using multiple templates. My question is, do the APIs give us full control over the ordering of the documents in the agreement?I ask because the ready-made integration for ServiceNow does not yet allow this. Thank you

I want to turn off the email notifications for documents SENT for signature.  The instructions at https://helpx.adobe.com/sign/kb/how-to-adjust-email-notifications-in-adobe-sign.html don't match what I can see - there's no 'hover' over your name, nor a My Profile option.  Even when I have finally found my way into my Account Settings (in the business Admin account, not the subsidiary account which is the one I need to change) , there's no My Notifications option to change. How can I stop the dozens of emails telling us that we've send documents out? (given we kinda know that 'cos we just sent them!!!!)

We are looking for some customizations of the adobe sign emial template. I am wondering if anyone has used the adobe sign professiona service before for the customization of the email templates in adobe sign?https://helpx.adobe.com/ca/sign/using/custom-email-templates.html According to the link above, we have to go through adobe sign professional service to update the email template sent through adobe sign and it comes with additional cost.... Not sure how good their professional serivces are. Could anyone who have dealet with the professional service in adobe sign share the experience? Much appreicated. Thanks

Adobe Sign is auto filling the email name incorrectly. How do I prevent this from happening? I am simply entering the email address and Adobe is pulling in the name from somewhere??? But it is incorrect.  

Just a simple question (I hope). I can see how many actual e-sign authorizations I have left in my subscription. What I cannot see is how many KBA authorizations I have left. Is there a place online I can look for that information? My sales rep does not know. 😞 Thanks!

Adobe stopped supporting the SOAP API for sign/echosign in May of 2021. I need to plan on eventually updating an application that uses SOAP for signing. Can someone tell me what the expected end of life (EOL) is for the SOAP interface for Adobe sign/echosign?

How to set a document Completion Deadline / link Expiration via REST API ?

Bonjour, Je n'arrive pas à changer la langue des messages automatiques crées par Adobe pour l'envoi des documents a signer.  

Hi All, so I logged in the look at my 2022 contracts of events that haven't happened yet. How can I move them back into "In Progress" or separate them into there own folder?

Good day everyone! I fear I already have my answer, but here goes. I need to create a template that has a few fixed signature fields for specific signers. I would like to be able to bring this up, add one more signature to the document and send it out.  I hope to do this without the Workflow designer because I will not be able to gain Administrator access.  Anyone have an option for me?  ThanksMaury FrenchDallas College

API key is Invalid please check your subscription

I am creating a web form but I cannot create a "Form fill Role" I dont know if there is any issue or why I have not the opption to be selected. And in Authentication is the same. Based on help docs should be 3 options (None, KBA & Password) but I cannot see anything here

I am trying to sign into Adobe Sign account when I encountered this:"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."I can't reset. Changing the passwords does not help either.In order to contact support, I needed to sign in. This is circular and this forum seems to be the only way I can reach anyone in Adobe support.It seems that this issues has been around since 2018. You would've thought it have been fixed by now.

Please help me with Adobe support email id 

Hello, I send out several documents for signature a week, and about half the time it ends up in a junk folder or spam folder. I've found several other topics with this same issue but the answer is always given through a private message. I would like to make sure my e-mails aren't going to spam for these important legal contracts. Is there a way to change the sender from echosign to a different corporate e-mail domain? If not, is there a way to ensure it's not going to end up in the spam folder?Thanks

Bonjour, j'aimerai supprimer ou vider les accords terminés, car j'en ai des centaines et je ne souhaite pas les conserver dans mon compte adobe sign. Je ne trouve pas la fonction supprimer. Merci de votre aide ? Jean-Christophe GUERIN

I am a paid user of Adobe Echo Sign.... Since some time I am getting this "You are not authorized to send documents for signature. Please contact your account administrator." Any help?

Hello -- couple of recipient group questions...1- how can i add a RG in a workflow?2 - How can i manage a RG?  Is there a central place to manage the different RGs?Thanks,Charlie

To enable "Recipient group" option in Workflow designer, do the following steps:Go to Account tab>Account settings>Send settings and select the Custom Workflow Send check box and save.Go to Workflow designer.Under the Recipient section, double click the "Recipient" field and select the "Mark as recipient group" check  box. What is the difference if I haven't selected the "Mark as receipient group" check box?

Bonjour,Nous souhaitons pouvoir personnaliser l'envoi d'email par l'ajout d'un logo en entete de mail et n'avons pas trouvé où nous pouvions l'importer ?Merci d'avance pour votre aide