Adobe Acrobat Sign

I try to preview a document in Salesforce that shows an error and link the Adobe sign account multiple times. Please help me out and solve the problem. 

      We were unable to create your agreement A document worth noting Signature because we had a problem processing your document 4001.This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

 

I have configured each of my Adobe Sign users with two groups as follows:1 - "Company" - Primary - not able to send2 - "Department" - able to send All users have the "Company" group as their primary, and this group is not shared. The "Department" groups are shared with themselves. The goal is for users to be able to receive and sign personal private documents (e.g. HR docs), and these documents will remain private as they will be associated with the primary, non-shared "Company" group. Documents that users send for signature can only be sent from their shared "Department" group, so these documents are visible to the rest of their team. The problem is that with sending disabled on the primary group, it is not possible to send documents from Acrobat DC, but only through the Adobe Sign website. Attempting to send from Acrobat results in a "You are not authorized to send documents for signature" error. Has anyone else encountered this situation and come up with a workaround

Client :SirionSteps to reproduce the bug :1.Login into sirion application2.Navigate to authoring and open any contract draft request which have same signer 1 and signer 2.3.Send the esign request through new adobe view .4.Change one stakeholder in classic experience view and then switch to new experience view Expected result : Changes done in classic experience should be reflect in new experience viewActual result : Removed stakeholder is showing in new experience view even though it is removed from classic experience Case 2 :1.Login into sirion application2.Add or remove stakeholder from classic experience view and then switch to new experience view Expected result : Changes done in classic experience should be reflect in new experience viewActual result : Changes done in classic experience isn't reflecting in new experience view

We are using Federated IDs with Microsoft Entra as the IdP.   When users click on the Adobe Sign application tile in the MyApps portal, they are asked to enter their email address and hit enter before proceeding to land on the Adobe Sign home page.  Is there a way to eliminate the need to manually enter the email address?

Refresh tokens expire after 60 days of inactivity. In other words, a client can continue to use a refresh token indefinitely, as long as it is being used at least once every 60 days - otherwise it expires automatically. Refresh tokens can also be revoked by the authorizing user, so the application must be prepared for revoked access at any time.This note was mentioned in AdobeSign page. But is this applicable for all Adobesign plans, even for enterprise customers?Once a refresh token is generated, it can be used only for 60 days, after which, we have to reintegrate the integration.? Or is there any option to extend it.? Any params to extend the expiration of tokens. It is a hurdle for customers, to reintegrate and use it every single time.

I have created a community user and assigned the permission set Adobe Acrobat Sign Community User, Sent the agreement that needs to be signed to the user and that is reflected on the Portal but when I logged in as the same user and clicked on the Sign button next to the agreement, getting an error as " Signing not available for the current user".

I am currently trying to help get this company's paperwork digitally on their wordpress site. I am running into issue though. It seems that the iframe allows me to scroll when I'm creating the page. But once it is published I am unable to. I am wondering there's something I need to add to the code or is this just how Adobe's web forms operate.

Workflow works fine, but not able to edit adobe sign connector.ERROR:Cannot read properties of undefined (reading 'info') I have tried re-setting the connection and still no luck. Also tried in incognito and different browsers no luck.

When sending agreements to a user on Salesforce Experience Cloud, the user has the ability to select "Sign" but is then prompted with the error “Signing not available for the current user”.   We are using an "On Behalf of" signer that is active and has the Adobe Community User permission set.  Any recommendations on solving this issue are appreciated.  Thank you.   (I see one post on the same topic in March 2023 and also have a long standing ticket open, but no solution yet.)

Hello, When a document is sent to a recipient's email Jane R. When Jane opens the email and while signing she can also "Type" her name as Rose while signing. Without Digital Signature  or Adhaar Authentication how to prevent the recipeint from changing their names while signing?

Hi, We seem to be having an issue with Adobe sign due to a new feature they have added that enables you to pre-fill the name of the recipient.However, when you do so, it adds “null” in front of the name and if the recipient does not notice and fix it, it will include it in the signature and time stamp of the person signing.

Hello everybody, hopefully I can get some assistance with this as it has been driving me a bit crazy. A user downloaded a fillable form from our schools website and filled out the fillable fields using Adobe Acrobat Pro.  The fillable fields included check boxes, text boxes, and drop down lists.  Whenever the user sends to to get signed using the "request e-signature" feature, the reciever can see all the populated fillable fields minus the drop down lists.  The contenets that were inputed in the drop lists are blank.  She sent it me and I can seem to interact with the dropdow lists but I cannot see or input anything.  Its almost like the drop lists get corrupted when they are sent for e signing. Can I please get some help with this?  I have searched various forms on here and I cannot seem to find anything.   Most of the dropdown list forms pertain to people who are actually making the forms.  This is not a form that was made by me

We're automating our adobe sign process via API and have it working perfectly.  However, sometimes an agreement (quote) will expire after 30 days without ever getting signed.  Since the agreement was created via API, we want a way to cancel it via API and I cannot find a call to do so in the API.  I feel certain this must be a thing you can do.  What am I missing?  There is an option to change visibility.  Might this be the way?  You can do this manually when you log in so that usually means there is a way to do it via API.  If you know the call, please share with me.Could this be it?     put /agreements/{agreementId}/me/visibility

We face the following data security issue with using AdobeSign:Our Company needs to send out several employment contracts containing sensitive Data (PII) for signature.After both parties have signed the document, the contracts are sent unencrypted as an e-mail attachment to all involved parties. This process does not meet the GDPR requirements.We found the possibility to protect the documents with passwords. But since it is necessary to enter these passwords every time you want to open the saved document afterward, this option is not practicable for us. We would have to store extensive lists with all these passwords for the employment contracts.Under “Global Settings” I have the option to choose that no PDF copies are sent to the involved parties after signing. This sounds good at a first glimpse, but after trying this option, I noticed that the e-mail that informs the parties that signing is completed, contains a link to the document. Clicking on this link, the unencrypted signed docu

We have configured a web hook with Event "Agreement Action Completed" and selected "Include Signed Agreement" Notification parameters. However the attachment stream of signed agreement is not being sent as part of the response.Also the Payload attributes doesnt mention anything about "Signed agreement" attributes.https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/webhooks/webhook_events/agreement_action_completed.mdCan someone let us know how and when will "Include Signed Agreement" Notification parameter work. 

I have a complete cloud license which comes with Adobe Acrobat Pro. My account with Adobe is registered with my personal e-mail account. When sending out contracts with e-sign they will be returned to my personal e-mail. Is it possible to assign another e-mail for e-signing documents so they come back to my business account?

Is it possible to bulk send the same form to dozens of 'sets' of signatures? I know I can bulk send a form to multiple individuals where the form would only require one signature each. I have a form that needs to be signed by dozens of employees AND their respective managers. Each document would need to be individual to that particular set of signatures. For example (fake names), if Mandy is the manager to employees Emily, Eli, and Edward, I would need a copy of this form signed by Emily and Mandy, then another copy signed by Eli and Mandy, and another copy signed by Edward and Mandy. Is there a way to route the bulk send to provide the same form to each of these 'sets' of signors? To continue the example, I'd like to be able to complete this process in a way that wouldn't allow Emily, Eli, and Edward to see each other's documentation. 

I have a docuemnt to be sign by 25 persons. when I want to preview and add fields this mesage appears "Draft state validation error. Only 6 participants are allowed" how can I solve the problem? 

I have a .net razor pages web app that uses blazor components. I have a blazor component that renders a dialog. Inside that dialog, I have an iFrame that connects to the adobe sign url. For some documents or users, I get the following error: auth.services.adobe.com refused to connect and when I run the developer tool it says X-Frame-Options set to deny. Why would this happen when loading some signing urls and not others? Does anyone know what the problem is? 

Cannot configure push notification of Adobe Acrobat Sign mobile app on Android.Has push notification of Adobe Acrobat Sign mobile app on iOS but not working.

I have an external archive email set up, but my completed documents did not forward. I have checked the email, tested the email address and checked completion. Is there a way to re-send the documents to the external archive email?

Problem #1: Using online version Attachments form field shows up in the "New Experience". But then if I go into editing a form field (like just a text field), when I go back to the main screen the Attachment form field button is gone.  Problem #2: If I am in the "Classic" experience there is no "More Fields" drop down at all. So can't add the attachments field that way. Problem #3: If I add the attachments field via "New Experience" and then send the document for signing - nothing shows up for the person the document is being sent to to attach anything.  I must be doing something wrong! Can anyone advise on what it might be? 

We have a couple of people who have shared their accounts with me. These people no longer have access to Adobe Sign and left our department, however they show up on my list of those accounts I can access. Is there any way to remove them from my list or do I need to contact my account admin?