Adobe Acrobat Sign

Hello, I am taking over the Adobe Acrobat account from a woman who is retiring.  The license on her desktop was deactivated and activated on my laptop. I have changed the name on the Adobe account everywhere possible - manage account, profile name, Adobe screen name, account name - and still, when I send an Adobe E sign document for signatures, the name comes up as "Jane Smith via Adobe Acrobat" in the email subject line, then in the body of the message, it reads, "Jane Smith requests your signature on (document name)." I have looked everywhere throughout the account, account management and settings for where her name might be and cannot find it at all. I've deleted, re-entered and saved my name on the profile and elsewhere several times. Nothing is working. I have Adobe Standard.  Please advise. Thanks!

We have a custom proprietary tool that uses the Adobe Sign engine for sending docs. Our integration allows for users to send using a service account, which means not all of our internal users need to have an Adobe account. This morning, on a newly created doc template, a user attempted to send the doc and is receiving an Adobe error I haven't seen before: INVALID_GROUP_ID_FOR_USER. Not sure where in the process this is occurring, since the user doesn't technically have an Adobe account, it's using our service account as it does for all doc sends.

I am trying to send a document to have this signed by a number of parties. However, I received this message "We were unable to create your agreement because your document had invalid Digital Signatures".  This is the first time I received this message, I did nothing different than yesterday or the days before. How do I resolve this issue? 

Documents was sent for two approver. One field was assiged to 2nd approver to add comment.2nd approver added coment on assigned field and signed. But the field showed as blank for next approver.

Hi,Within Adobe Sign, we're setting up the "Web Form" to obtain signatures from about 1000 parents and children (Web Form is the best solutation because we don't have access to the email addresses of parents/children. But it looks like Adobe Sign is designed in a way that if signatures from two people are required in a document, it needs to be completed in 2 separate instances: First, participant 1 (child in our case) will complete and sign the document. Only after that participant 2 (parent/guardian in our case) will receive the document for signature. We wondered if it is possible to customise in a way that both child and parent can sign the document in one instance once they click on Web form URL. Otherwise, this might create a confusion for child and parent. Also, child won't have their own email address and they may end up using the wrong email address (which can result in missing their signature). Thanks for your assistance.  

This may be an easy task but I am attempting to create a web form through adobe to allow my remote employees to use as their timesheet. I need the ability to add formulas to accrue and calculate hours worked, imbed a calendar toi select week/day etc. I have created an excel template for structure just need to add the functionality(  calculations etc) I can add them to Excel template but they do not transfer over to adobe etc.If I am nuts let me know but if there is good option please share. 🙂

I have a bunch of reusable templates that I have built up over the years of using Adobe Sign.  I am looking for a way to archive them so they don't clog up the UI.  There is a way to do this with returned agreements.I can see a way to delete a template, but not a way to archive it.Thanks in advance, Enterprise user.

helloI have a document. at the end of the document the signer signs and types in his initials (both on the last page).what I want to do: I want to let his initials appear on every page, always on the same place.I know this could be done by simply placing initials-fields on each page.however, this would mean the signer would have to click on EVERY page - and my documents has hundreds of pages.so obviously this won't work.my vision / goal is that the signer can sign / type once, and his initials appear on all pages (on the defined place on each page).how can I do this with adobe sign..?thank you in advance!martin

Hello All, I'm trying to execute a bulk send for the first time, and I'm using the CSV upload option to do so.  The tool recognizes the CSV file and imports it successfully, but when I try to move to the next step, I get an error that says "Please add at least one recipient."   Screenshot below.  I don't see any other items to enter/fill, so I'm at a loss as to what the error means.  Any help would be appreciated -- thank you! 

I have a pdf document with 10 pages and on each page the same receipeint has to sign digitally. Its this possible in Adobe Sign? 

Having an issue with documents where the recipient is trying to sign via their mobile device. They believe they have signed but it is only registering as them having viewed the document so the signature remains outstanding. Sent via Salesforce integration rather than via the web/app. Are people able to sign via mobile without an app?

I circulated a document  via emails seval months back.  One person did not sign, and they are no longer available.  How can I recover the partially signed copy so that I can secure one more signature?

Dears, how can I customized the subject of the email sent/received that is informing about the document to be signed / signed?As is:"DOCUMENT NAME" between "COMPANY" and "SIGNER" has been signed and archived. To be: I would like to have:"DOCUMENT NAME" between "COMPANY" and "SIGNER" has been signed and archived ref. "REF NR". How can I add in subject the "REF NR." field available in .CSV file used to send multidocs? Is it possible? How to?Many thanks for support.  

I have adobe esgin for salesforce in my sandbox. Everytime i open anything related to Agreement template i get "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: )".  Need help to fix this. 

I have (what I think is) a pretty simple objective. I have an MS Excel template that get's filled out that needs signing. Our current process is to save the xlsx as a pdf, import into Adobe Sign and add signatories (always the same signatories). It would be much simpler to just set the signatories directly from Excel and convert to pdf / send to signatories for signing all in a single click.  It is the same signatures on the same template that are required over and over. Please help me streamline this!Thank you very much in advance

Acrobat sign is taking fields out of a completed form which we previously ticked/completed which is very annoying, as I needto sednit to a client to sign with all of the fields completed. Does anyone know how to fix this r preventing it from happening? 

How do I add the date and time to my signature, it is not showing on my signed documents?

E-signing services are temporarily unavailable. Please try again later.

i have an employer that has sent me a form to e-sign in workday but every time i click the link to open the modal that is supposed to pop up the PDF, it is blank. i have tried several different computers, broswers and operating systems. it doesnt work on any of them. any tips? i did download the pdf, signed locally on my laptop and sent to the HR rep. any idea why it does not work at all in browser?

Hi, I am trying to get access to the 'request an e-signature' tool but it doesn't appear...... I have Adobe Pro.... Please help

Hello everyone, I have a question regarding a document that looks like an audit report but does not state "audit report" or "final audit report" left below the title or header (that states the name of the signed document) but "final test report". As the report is in German language I am not 100% sure if the translation is correct (in German it is "abschließender Testbericht"). If it were a final audit report it would state "abschließender Prüfbericht" according to helpx.adobe. I do not think that it is an "interim report" either because that should not fit to the translation. I cannot think of any other translation of German "Test" as test. So, does anybody know under which circumstances you get a "final test report". Thank you very much in advance!    

I have sent out a couple of hundred contracts to be signed.  I would now like to export the form field data that was collected into an excel file.  Any ideas?  Thanks

Hi,I use Adobe Sign REST APIs v6, I added the callback URL in the following format:POST - https://api.na2.echosign.com/api/rest/v6/agreements{    "fileInfos": [{        "transientDocumentId": "<the-transient-document-id>"    }],    "name": "Redirect 2",    "participantSetsInfo": [{        "memberInfos": [{            "email": "<xxx@yyy.com>"        }],        "order": 1,        "role": "SIGNER"    }],    "postSignOptions" : {         "redirectDelay":1,          "redirectUrl" : "https://www.google.co.in/"     },    "signatureType": "ESIGN",&nb

Is it possible to have the default setting for the initial boxes to be "not required" by default, instead of editing each individual one and unchecking the box?

Today we have received a number of undeliverable documents as apparently the email address is incorrect.We tried all of the again from a two different members of staff and computers. Some seem to have successfully sent but others after an hour come back saying that they " bounced and could not be delivered ".These email address are all correct and could there be a problem with Adobe document cloud?Any Advice would be helpful!