Adobe Acrobat Sign

I tried to send documents to AOL addresses for signature.  There was a delay of more than 6 hours and the documents arrived with echosign in the from field.  To other addresses the From field is my name.I suspect the problem is AOL rules about spoofing the address.  I found a reference about this  AOL Rejecting Mail due to DMARC policy   Is there a way around this?

I am looking for a way to generate the document template itself via PI, meaning provide a view where my users upload a file and use GUI to add form fields.I don't want them to go on adobe page, login and do it from that interface,All I can find is a an API call where I provide the file and x/y/width/type objects for form fields, meaning I need to implement the setup form field myself?Isn't there a way to use the setup screen already availabe?Appreciate your assitance.Y.

Hello,I am trying to creating a widget that will have multiple counter signers or recipients to sign in parallel.  All signers should receive the notification at the same time and per the online help create-widgets.html document that was previously published this feature is available but I am not seeing it.My current screen for creating widgets does not accurately reflect the instructions.  The counter-signers section does not read as “optional” for me and neither do I have the option to make them all a number “1” so that they can all receive the notification at the same time "using hybrid routing".  I also do not have the “add me “link.  It also looks like a new release was published today that will allow more than just a signer.  An approver, acceptor and form filler have been added to the options.  How or when can I get these options?Any help will be greatly appreciated.

I left an "r" out of my email address, Adobe sign did not flag that my email address was wrong, I never got my confirmation email, I was desperate to get done what I had to do and I corrected my email address, however I had to pay twice, will Adobe refund me, and if yes do I have to contact them, and who please[Moved out of the non-support forum Lounge and into a product-specific support forum - moderator]

HiI don't know how to confirm my email address on the Adobe sign document, I sent it via Adobe sign,I completed the documents, it was signed, it's currently in my in section Out for SignatureWhen I click on the link my company sent me to confirm email address, it tells me that the signature has been verified, it does not give me an option to confirm my email address ?Somebody please help me I've been struggling for hours on endMany thanks[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to specific Program forum... Mod]

Can you load an encrypted pdf into Adobe Sign?  We have customers asking for Word documents so they can load the Word version instead of the encrypted pdf that we have given them.  We save the encrypted pdf to allow for signatures.  We use Professional Acrobat Abobe XI.   Is there a trick to customers being able to load and sign these encrypted pdfs?  It is against our policy to distribute the Word version and more customers are asking for the Word versions.

Every time I open a document and try to send it for a signature - after the document loads to send, I attempt to put in the email address to send it to, the app just thinks and thinks, never lets me fill in the info for the email address and eventually I get a message saying "Adobe Acrobat DC Not Responding".This happens when I try to do anything in this app.Any ideas??Thanks

Hi All,I have download the Echosign Rest Client API and consume the same in my Asp.Net web application. Can you tell me, How to create Access Token? I have passed the required parameter to below method but Access token is null./// <summary>        /// Initialize EchosignREST without Access Token. Must call Authorize() after initialization to acquire Access Token.        /// </summary>        /// <param name="apiUrl">API url returned from the authorization request URL</param>        /// <param name="clientId">Application/Client ID</param>        /// <param name="secretId">Client Secret</param>public EchosignREST(string apiUrl, string clientId, string secretId)        {           

Hi All,I have download the Echosign Rest Client API and consume the same in my Asp.Net web application. Can you tell me, How to create Access Token? I have passed the required parameter to below method but Access token is null./// <summary>        /// Initialize EchosignREST without Access Token. Must call Authorize() after initialization to acquire Access Token.        /// </summary>        /// <param name="apiUrl">API url returned from the authorization request URL</param>        /// <param name="clientId">Application/Client ID</param>        /// <param name="secretId">Client Secret</param>public EchosignREST(string apiUrl, string clientId, string secretId)        {           

Hi,I have a web site that I would like to send agreements from a base account, not on behalf of a user.In server side code I would like to automatically send these agreements.The first Authorization step is to carry out an 'Authorization Request'. For this you have to supply a redirect URL.How would I go about retriving an access token from our base account to send these agreements without exposing any kind of logon UI.I know who I am and have my user name and password so should be able to authenticate myself behind the scenes in order to send an agreement.I have read:Client application OAuthand don;t want to use a 'legacy' integration key. ThanksJ

In order to send an agreement using the API, one is required to provide the "libraryDocumentId" under "fileInfos" within "DocumentCreationInfo".For a Library Template Document, is there a way to find out what this document id is from the Dashboard?I can get it by invoking the "api/rest/v5/libraryDocuments" api - but have to reissue the oAuth token to invoke it. Would be easier if the libraryDocumentId were available somewhere in the Dashboard.On a separate note, when invoking the 'api/rest/v5/libraryDocuments' api, I keep getting a PERMISSION_DENIED error when using an access_token generated using the oauth/refresh api.'Client error: `GET https://api.na1.echosign.com/api/rest/v5/libraryDocuments` resulted in a `403 Forbidden` response:{"code":"PERMISSION_DENIED","message":"The API caller do not have the permission to execute this operation"}The only way around this is to redo the OAuth steps to generate a new access_token.Thanks,Unmesh.

Over the company where I work, whenever I send a document to get signed and it's completed and filed. Adobe Sends an email to the signers with this subject:NAME OF THE DOCUMENT between COMPANY, SIGNER NAME and BOSS NAME is Signed and Filed!My boss wants to take his name off and change the full name of the company to the LLC version.How can I change that?

I do Help Desk support for our organization and one of our end users wants to know if they can do a two-phase Mega Sign, whereby phase one they send a document out to several employees for signature, and then phase two, all those employee-signed copies get routed to one individual (a manager) for signature. Does Echo Sign support this, and can you point me to any step-by-step instructions? Thanks!

Following the instructions for the Installation Guide to integrate Adobe Sign and Dynamics CRM were pretty straight forward.  Until it comes to the API Key to validate within your on premise Dynamics CRM Solution.  It would appear that no matter what is done, the API Key provide doesn't work and am at a loss as to why the Key will not validate.  Am I missing something obvious?

I am having an issue with enabling API key integration for my trial account. Please do the needfulRegards,Sivaraman

I set a reminder to send on a specific date, assuming if the document had been signed before that day the reminder would not send. The document was signed, and the reminder sent anyway. Is this a feature or a bug? If this is a feature, reminders seem pretty useless.

I'd love to get some feedback on what I assume is a case of bad admin.I received an eSign email for a document from my tax preparer. Hit the link, filled it out and sent it. It went to my wife next and that's when I noticed something amiss. ANYONE could hit the link and see the half filled doc (ss#'s and lots of personal details.) I had her finish it and once it was complete the link was dead. My thought was 'great at info least that leak is dead, but I should probably say something to our tax preparer.'Two minutes later we both received a confirmation email that the doc was "Signed and Filed!" In that email was a link to the completed document and an attached PDF of it, BOTH without any kind of password protection (meaning the link and the pdf could be opened anywhere.)MY QUESTION: Am I missing something regarding the security or is this a mistake on their part? Is there a way to send eSign docs that don't have any kind of security authorization requirements? I consider myself moderat

Hi,SAML is working fine for users with Active Adobe Sign accounts.  Where I am struggling is getting Adobe Sign/SAML to automatically add users authenticated through SAML.  I have checked that box, but am getting this error when trying to login:Any help would be appreciated.Thanks,Matt

Hi,Is it possible to have a default  message (prerecorder) when sending a document ?I'm using individual Adobe Sign VersionBest Regards

Hello, our team needs to add another admin to our Adobe Sign account. How can we do this?

Hi,Recently I have created paid account to send the document using Adobe Sign. But I am not able to get the create API link in my account.Please suggest so that we can send the document using API.Thanks,Amit Kumar

How do I send a document for signature that needs to be signed and then sent back for my signature?  I don't see the option for "I need to sign"?

Hi Team,I just registerd for a free trial, and got the enterprise edition. Coul you kindly downgrade it to Individual? Many thanks!

There is a sequence of steps for preparing to send a document for signature.  On the first page, you add recipients, edit the message body, add the file, and then click the checkbox for preview and add signature fields.  I have been unable to find any way to return to the message body to edit it after clicking "preview and add".   The only choice available seems to be to discard the preparation and start over from the beginning, sometimes discarding significant work.So my question is:  Does anybody know how to edit the email message after adding signature fields?Thanks!Tom

I used Acrobat DC to create an interactive form that usesradio buttons, text fields, check boxes, date fields, and action fields. When Igo to e-sign, the review window shows report codes. What is causing report code1000 (doc contains hidden behavior), 1001 (comment or form field may silentlychange), and 1008 (doc contains hidden behavior)? How do I get rid of these? Wedon’t want a document that contains these report codes to end up in court and raisequestions about the validity of the signature and document.