Adobe Acrobat Sign

Is there a way to prevent a final agreement from being sent to all parties? I have a document that needs to be filled in and signed by several people each month. However, I'm the only one that needs to keep the final document. Is there a way to prevent the final signed document from being sent to other parties who will just need to delete it anyway?

I upgraded to a paid version of Adobe Sign, however, my account still shows an Enterprise Trial.  I tried signing out and back in several times and cleared the cache.Any suggestions?

My documents need to be signed by several people. I'm finding out that some of the forms are not getting to the second signer after the first person has signed or they are getting signed and it's not getting applied. I tried replacing the second signer with the second signers email address again and Adobe Sign wouldn't let me do this. Is there a way to resend the form to the second signer after the first person has signed it. And why is this happening?

When trying to create a widget, I'm getting the following error.  You are not authorized to send documents for signature. Please contact your account administrator.We've been a customer for years.  I tried to "upgrade" thinking that might be the issue, but that didn't help.Any ideas?Thanks,

I am using MegaSign to send many documents to employees.  Using a person's name or country as an example, these field character lengths/widths vary greatly. Is there a way to have the fields inserted into a document expand or contract to fit the length of the data that is being inserted?As it is now, in some documents, the data is being cut off because the field length is too small or there is significant white space in the sentence because the field is much wider than some of the data that is being inserted.  Overall, it looks messy and unprofessional to have the data cut off or have extra white space when inserting data into a sentence.  Is there away to avoid this issue?

Can someone please tell me why all of my customers that I send documents out for signatures say that they cannot get the apply button to activate on their cell phones after they input their initials or signatures. It is finally come to a point where I'm ready to jump-ship to Docusign. This is painful and unprofessional. Is there something I don't know about as a way to get this to work?

Hi,Objective: Integrate Adobe Sign with ServiceNowI have seen Adobe Sign support direct integration with some of the tools like Salesforce, Microsoft Sharepoint etc.I am looking for to integrate ServiceNow with Adobe Sign. Is there be anyone did this?Thanks and regards,Satyendra

Is there a way to customize the Thank You page of a signed form OR is there a place to put any tracking code on the thank you page provided?

We are seeing some documents sent out, getting all required signatures, and not sending a copy of the completed process/signed document to the initiator.  How can we be certain that the Adobe server actually sent an email to the initiator?Note that we are on Exchange in Office 365 and, in general, the initiator gets all copies of completed transactions. Also, if I go to the "History" for the document, it shows the following at the bottom:Source: server**Completed**If Adobe can show me evidence that the email was in fact sent (left their network), then I can go to our network admins to see if they can track what happened to the email at the border gateway.Please let me know what information you need in order to track/audit this issue (so, initiator name, time, date, etc.).Thanks,

First, I am not very happy because i tried a using chat help for this and no one could help me after I waited for 45 minutes for an agent. The person just sent me here and I have no idea how this could possibly fix a technical issue. I am seriously considering cancelling my Adobe sign subscription and using some other product to meet my need for digital document handling. Below is the error I am getting. Could someone please tell me what the @$#% is causing this issue? Sorry to vent but it is very frustrating to have no access to real help. Instead I am being bounced around and given the run around in return for the hard earned money I am paying out on this every month. Thank you.

In Human Resources, we have many document that we need to send to employees.  Some of these documents require a signature and some documents, we just need to show that the document was sent and potentially read by an employee.Often these 2 types of documents (signature required and information only/no signature required) are needing to be sent at the same time to many employees.  I chatted with your support staff and they informed me that I cannot use MegaSign to send information only documents.  This creates significant work and increases the challenge for ensuring compliance by not allowing MegaSign to send both signature required and information only documents to employees, at the same time.Please add to your product road map, the ability for MegaSign to send documents regardless of whether a signature is required.  Information only documents are very important for helping a company stay in compliance.

While testing out a form, I have sent multiple forms out for signature. Now they are cluttering up the Manage page. Is there a way to multi select and delete them without doing them one by one?

Hello,I need to know how to designate signage field location on an existing pdf.  There is functionality to do this by checking off the checkbox entitled "Preview document or position signature fields" (screen cap included), but we need to not have to do this each time we send an agreement.  I spoke with an Adobe tech support rep who told me that the pdf needed to be setup in acrobat first in order for this to be recognized from within Salesforce and Sign.  But my attempt to do so simply resulted in additional fields, not designation of where the signage fields are to go.  Please help by explaining where this sort of setup is conducted, in Acrobat, in one of the Sign Salesforce modules, or elsewhere.Thank you in advance,WD

This happens on all of my computers and on both the desktop Acrobat DC App and web based app. I have uninstalled and reinstalled the app twice. This is NOT a billing issue. I have contacted Adobe support everyday for the past four days and the problem has yet to be solved. Does anyone have any idea of what I can try?

I want edit a PDF file I have on Sharepoint using reader, and save straight over it without having to upload a new file.

The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance.I am getting this error, can someone please help?

I am using adobe sign in conjunction with conga composer and want to slim down the visualforce page EchoSignAgreementAdvanced  and remove some of the options that our sales team should  never use.  Any chance of having separate page views  based on profile?  As it is part of a managed package i have no options to edit the VF

I used to be able to set conditional formatting to certain fields, so that certain fields were assigned to certain radio buttons. For example, if the radio button is selected as option 1, then field 1 is required, and field 2 is hidden. Same example, if the radio button is selected as option 2, then field 2 is required, and field 1 is hidden. This is essential when making sure signers complete ALL fields, even if some fields may or may not be required, depending on which option the signer selects.I USED TO BE ABLE TO set this type of conditional formatting, but now I do not see that option in the tools? What happened? Did Adobe remove that functionality completely, or do I need to upgrade from my Individual Account to a Business Account? Thank you for your input!

As the title states, I am unable to download the form data for many of our widgets via the REST API site adobe provides. Every once in awhile, maybe depending on web traffic, the csv file does download. It is only 595KB and has 2,976 lines in it.The exact call is api/rest/v5/widgets/2AAABLbNOTTHEREALWIDGETID9QZY*/formDataUsing fiddler, I am able to see that the response times out after exactly 10 minutes. Why does it take 10 minutes to download a 595kb file? Is it the server processing that is making the request take so long? Using the manage tab on my account, I can see that there are 486 signed documents available. Is this just too many documents for the API to handle this request? This seems odd for an enterprise level service...I appreciate any help that can be provided.Jason

H, is it possible to send an agreement to a group email address (lets say HR@company.com) and allow anyone in that group to sign the agreement?

Hello,I have an online product that requires signatures, but I ideally need it all automated so when they sign up, they are automatically sent the documents for them to sign and send back. Is there a way/ how do I get the documents so they are ready to be signed but in an automated email on mailchimp?Shelley

Hello,I amin the Admin console setting up SSO...(SAML Settings)...when I went to Save the following error...Unhandled Error: 161109133323105.ord-prod-app8Suggested that this be reported asap...

I need to create a library template that has fields for the sender to complete prior to sending. I have done this but the fields can only be accessed by ticking the preview fields box before clicking the send button. Previously this was set up so that the boxes were accessible without ticking the box and only by clicking the send button. Where am I going wrong?

Hi,I want to send e-sign agreement either with an Apex trigger or via Process Builder. I have configured "Send on behalf of" field to a salesforce user. I have created a record in echosign_dev1__SIGN_Agreement__c object, have populated recipient and linked to master opportunity as well as followfor(Opportunity opp: opps)    {        if(opp.Offer_Stage_Status__c=='Offer Accepted' && opp.Applicant_1__r.PersonEmail!=null)        {            echosign_dev1__SIGN_Agreement__c ag=new echosign_dev1__SIGN_Agreement__c();            ag.Name=opp.Name + System.now();            ag.echosign_dev1__Sender_User__c=setting.EchoSign_Sender_User__c;            ag.echosign_dev1__Opportunity__c=opp

Hi there, My client was recently filling out my online forms and when she went to submit it gave her an error. Here is her email with the error information:So I finally finished filling out the form and when I went to submit it, it gave me an unauthorized error and suggested that I reload the page. Instead of reloading, I went to your original email and tried to open another tab hoping not to delete or disrupt the form I already filled out.  Anyway, it reloaded the page with a new blank form .  Please tell me you got my completed form.  I spent a very long time filling it out and at this point, I can’t imagine doing it all over again.Was this a glitch on her end, or a glitch with Adobe? What should I do on my end so that this doesn't happen again? I don't want to frustrate my clients. Thank you so much! Randi