Adobe Acrobat Sign

How often does eSign send updates back to CRM? I have agreements that have been signed almost 24 hours but CRM still shows them as "Sent". If I manually update the agreement, it updates to "Signed", but manually updating defeats the purpose of automatic updates.

Hi, I occasionally need to send a document to sign from a Samsung Galaxy 3 Tablet. I can access Esign and upload the doc but I cannot add a signature box or any other box to the document for sending. Please can you help??Thanks

I have a few signers say they signed everything and clicked submit, however afterwards it just keeps on "Processing Document", and nothing happens.  They've tried logging in and out several times, what is the issue?

Upgrade took away the capability to add password to the document.  I have to go to classic view to add password.  Can someone point me to the right direction ?ThanksParvinder

HI all,I have a echosign template with 10 fillable fields. Now the base document had a word changed. Is there a way to edit the base document without having to delete the template, import the base document again and add all 10 fields again?thank you.

Every time I click the email link I was sent so that I can sign the form, it opens up a page that says the document has already been signed. However I haven't signed it yet and need to sign it. What is wrong?

Hi,I'm looking for a way to get an Integration Key but I cannot find the link where it's supposed to be.I searched the forum as well.- Personal preferences>access codes: there is no "access codes" menu.- Account tab->Adobe DC esign API: same, I don't have a link to integration key in that page.This is urgent.Thank youSylvain

I need to send a quiz to multiple recipients. I need them to fill it out, sign it, then send it back.Is there away to do this with esign?

Need to update/delete documents from Library templates for creator's who are no longer with the company

Hi, please can you advise how I access my previously used email addresses and contacts with the new Send page on Esign? On the old page it allowed a list of previously used emails and also access to Outlook contacts. Hope you can help thanks!

URGENT HELP NEEDED:-We have echo sign and normally we are able to send a document but add information to this ourselves proior to sending, there seems to be a be a new upgraded software which doesnt allow us to add information to the file before sending ?Please can you help ?Kind regardsAndrew

We have many questions.  after we have sent out the document for signature.  we inconsistenly get an email notice that we need to sign.  sometime the email come through to us  and other times note.  also sometimes is shows up as signed but we did not sign the final??? we must be doing something wrong what is italso hove can we archive all of the signed document?

When uploading a document to Adobe Document Cloud to send for a signature, i get an arror message "Upload Error: an error has occurred". I'm using Windows 10, Internet Explorer 11. I've tried to upload two other documents that ive successfully uploaded to Adobe Document Cloud before, but they too have failed. I've also tried uploading directly from Adobe Acrobat XI, but that just hangs. What can I do? I cannot send my contracts to my clients.

We have an end user with a valid account that is getting a request to approve the document but when he opens the eSign link, it states he is not "authorized to view the contents of this document".  What could be causing this issue?Thank you.Tammy

I am trying to upload fillable documents and use repeatedly, can I do this?

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Anyone else have this issue?

I am trying to send the file through the api but getting this error .

I recently tried to send a document for signature and DC eSign said there was an error processing the file. When I clicked back to the dashboard, the number of available transactions was reduced by one. The error message said to remove scripts and try again and another available transaction was used. Why do I lose available transactions when the file wasn't processed?

Where do I find out how many documents I can send monthly on my current plan

I am trying to delete outdated documents from the document library that another employee uploaded and shared since she no longer works for the company.  Is this possible and if so, how do I do it.

In the old signing interface I had an option to place a field overlay onto a document that I use often (i.e. a service agreement). I do not see this in the new interface. It looks like it makes you place the form fields every time you load a document. Am I missing something? I've looked all over for it!

Any help greatly appreciated!

Is there any way to do a bulk download of the signed agreements in my account?

Hi,I have noticed that since the upgrade yesterday, whenever I send someone a W9 it requires me to pre-fill the federal tax classification. If I send them ONLY a W9 then it doesn't do that; but if I send the W9 along with another document it does.I was not having this problem before the upgrade.Any help would be appreciated.Thank you!

Is there a way to re-sort the document list on the Send page in the new signing experience.  The default is 'modified date' and I would like to re-sort alphabetically.