Adobe Acrobat Sign

Hi Experts, My SAP CLM ( Contract Lifecycle Management ) System is integrated with Echosign system by SAP itself and we are testing the functionality.Everything is working fine and I am able to send documents for signature from CLM system and the recipients are able to sign the document and even getting all the history information and status of it. But I am  facing issues in below 2 cases, 1. For a particular user,whenever user is sending the document for signature,  we are getting the error:- "You are not permitted to add that email address to your account". 2. For another user,who already have account created himself, whenever user is sending the document for signature, we are getting the error:- "User already exists: xyz@xyz.com" For issue 1 , I googled and found the link Managing your Account which seems to have answer, but unfortunately that link seems to be outdated.Any help would be great.ThanksUday chand

Is it possible to change the email address that esign uses to send the emails. I subscribed to adobe through my personal business email but want to use my client email facing email address instead? Thanks

When I add a merge field for a person's title in the signature block the system allows the person to type out their entire title but when the system generates the partially executed document the title gets truncated.  Is there a way to increase the size of the box associated with the title merge field so the title doesn't get truncated?

I logged on Echosign today and no longer see the "Create Widget" option. How do I create them now?

How do I get a document to be supported in order to send for signatures?

I am trying to fill and position signatures on a very large document but each time I hit send the system has logged me out and I have to start all over. I never have enough time to get all the signature blocks done.Is there any way to avoid this?

I signed up for the less expensive send for signature but cant access it or my forms I send in trial of echo signature

I have issued a contract for 2 people to sign, in any order. One of theindividuals has told me when he opens the contract he is being forced to signfor both parties.

I would like to use a Topaz wireless signature pad for customers we have in the office sighing EchoSign documents. Our forms are in NetSuite and use EchoSign; however, the documents aren't recognizing the signature pad as an input device.

I've changed my password multiple times and it's not letting me sign in! I am getting really frustrated because I need to send a contract out by today and because this system is being weird I can't. It says: Invalid email or password, or your account may be locked. But I know I have everything correct. Can someone please help me?

We send out 2 agreements: offer letter and loan offer to customers. The loan offer will go out to customer only after the offer letter is e-signed and returned. I would like to capture the status (signed, declined, expired) of the offer letter into one Salesforce field “Opportunity.ES_Agreement_Status__c” field upon customer signs/declines and capture the status of loan offer into another Salesforce field “Opportunity.ES_VFH_Status__c” upon customer signs/declines, Can this be achieve and how?Thanks!

I just got subscribed to the Acrobat DC monthly service, I can't get the online nor the mobile e-signature to work. the e-signature in few simple steps screen keeps looping without advancing to make me select a file.  Any idea how to resolve? I appreciate itSam,Thanks

We have a single signer form provided via a widget.Once the user completes/signs the form, we always end up with 2 copies in our inbox.The first has the subject line "User_X has signed Form_1."  The PDF attachment consists of just the signed form.The second e-mail we receive on our end has the subject line "Form_1 between Company_Z and User_X is Signed and Filed!"  The PDF attachment consists of the signed form with the extra Cloud history page.We really only need the first e-mail with the signed form, not the redundant confirmation that it was completed.  Is there any way to disable that second e-mail getting sent to our inbox?Thank you

We're not entirely convinced that we're making the best use of all of ESign's features. A call to adobe has informed me that no official courses or training are currently offered for ESign Premium, and searching for any third party training has turned up nothing. Does anybody know of any third party training services that offer extensive ESign training or courses? Alternatively, would anybody be willing to offer that training - to send somebody out to us or receive a visit from us? Our company is situated in Bourne End in Buckinghamshire, so we're looking for something in the south-east of England.

Hi,I am looking at echosign WSDL to integrate to our application. As part of it I see we need a couple of keys - API_KEY (I have seen forums refer to it as INTEGRATION_KEY) and USER_KEY.Can you please provide information on how this could be done?ThanksParsh

I would like to have a portion of the form hidden until triggered by a "Yes" answer. I know how to get this to work in the regular PDF form but isn't working in the eSign application. Suggestions?

I am running in to issues with account management for our groups. There are several accounts that were created where the users are deciding that they do not really need to create documents, but they still need the ability to sign documents that other users create and send to them.The problem I am running in to is that as soon as I deactivate the user account, they are no longer able to sign a document that is sent to them. Instead, they are being prompted to log in to their EchoSign account, even though it has been deactivated.This runs counter to the understanding that one doesn't need an account solely to sign a document that is sent to their email account. We do not have enough licenses to simply allow the accounts to remain active when the user isn't planning on using them to send documents.This seems like I am missing something very basic, as obviously it should be quite simple to change a users permissions from being able to create documents to just being able to sign documents t

We recently updated our logo and are trying to get all of our forms to match. That said, is there a way to just update the background art on the existing documents? Or do I need to replace EVERY single document with a new widget revision? That said, is there a way to COPY the existing form? (Most of the items do not have a library template and I cannot simply use the old template... )For reference here's one of the item's we're trying to update our logo on. Thanks for any help you can provide.

How does eSign work when writing a contract, you need both sides to sign it, but one side does not have eSign?We are a paperless company and would love to be able to have the business we work with sign their parts of the contracts without having to print it out.Also, if one is an eSignature and the other is not, would that void it?

Unable to find the api key in api information tab could i get any help please?

We have many files that need to be signed by multiple people. If one person signs with an E-Signature and another person signs by hand and returns the wet signature to our office how can we upload a signed copy.  The "Upload a Signed Copy" option is no longer available.

I use Document Cloud very rarely.  In the past, with EchoSign, you were allotted 5 free signs per month.  Is this the case with Document Cloud? Can I pay per signature rather than by subscription?

i am unemployed, i have no income, i cannot pay my monthly subsription. Please help!!!Message was edited by: garlen penny

‌Halloich habe Dokumente per eSign an meine Kunden gesendet. Es ist immer das selbe Dokumentunterschiedlich ausgefüllt.Mein Kunder erhält die Mail, klickt auf den Link zum unterzeichnen.Jetzt steht oben rechts in dem blauen Feld das noch z.B. 9 Felder ausgefüllt werden müssen.Obwohl alle Unterschriften ausgefüllt wurden.Wiederholt er das ausfüllen weitere Male kann irgendwann das Dokument abgeschickt werden BItte um dringende hilfe.DankeGrüsseMarc

I'm building my own document in salesforce, and embedding the signature tags (so I don't think I need a template).  When I get ready to send the document to echosign - do I still use the AgreementTemplateProcess VF page - even though I don't have/need a template?ie - this is the link I'm seeing in the documentation..../apex/echosign_dev1__AgreementTemplateProcess?masterId={!myCustomObject