Adobe Acrobat Sign

Got this error when trying to request e-signature and it is wil only 1 particular insurance company. Tried deleting first and last 3 pages and document went through. But when the complete document is uploaded for sign 11pages got this..       Only one particular insurance company provider is having this problem.    Tried these steps nothing worked.    Wanted to know what is the root cause of the issue.    1. Print the file as image.   2. Used postscript to convert the file to ps format and back to pdf.   3. Used desktop appliances and web version same error.    4. Tried in incognito mode.    5. No forms fields are there on the document.    Tried all these but nothing worked. Document is only 11 pages. No securities are applied to the document.      Tried removing the first and last 3 pages and sent out 2 to 8 pages worked.       What is the root cause of the issue and how

I have read posts and even found instructions on Adobe and still cannot make the "Auto" font feature work when trying to creat a template form in Adobe Sign. Below are the instructions I followed from Adobe but when I enter a name in the field that is too long it looks like this... instead of shrinking it down to fit in the box. Any suggestions?  

I can't seem to sign documents with my certificate-based signature that I made. How do I get this to happen? I already made a signature and assigned it to be my signature when I sign. Acrobat still resorts to the type me name in or draw signature.

A user of Acrobat Pro asked me this question and I can’t find the answer.- Is it possible to change the sender name/email of a form sent using Adobe Sign and/or Web Form?  Let say I’m user «xyz» and create a form for my boss. I want the reply of the form to go directly to my boss email, not mine. Right now it’s impossible. I need to logout of my account and login using my boss credentials. So, can a user change the sender of a form?

I have a document that required to be attached to my template. The attachment disappers once I sent it out for document sign.I can see the content of my attachment is embedded on the last page in the sent out template.  Is there a way my attached document can stay as attachment in the sent out email insted embedded in the template? We do not want the content of the attachment embedded on the template since we will need submit it to the 3rd party company after all internal participants have signed it.Please kindly advise. Thank you.  

I just stumpled through sending out a document to 19 recipients but it apears it defaulted to sending to individuals consecutively.  Is there a way to change it to send in bulk?  I'd hate to cancel and redo since imporing 19 email addresses individually was very tedious.  

New to Adobe Sign, hello!  I have a custom workflow setup to push a form through 3 sets of form fillers before arriving at a 4th certified recipient.  I need to mask some of the data entered by form filler #1 from filler #3 and certified recipient #4.  Form filler #2 is allowed to see the data from form filler #1.  Is this partial data masking possible?

I see the email address below signature which is being passed in the participant info as shown below. I want to get rid of the email address below signature and show only signature.Thanks,Srikanth Koppada

How do i stop a name populating on a sent PG form that cannot be removed by the customer

I signed up for the enterprise plan, paid for it and can't use it because I need to sign a BAA agreement to be HIPAA compliant. It is not available anywhere online. Nobody in the chat support post can help me. I am constantly being referred to an Account Manager who is not responding. I have an open case and I escalated it. I'm so frustrated and now remember why I used Docusign.I need to sign a BAA

Hi,I have Acrobat Pro and I am willing to use it for Salesforce Document e-signature.Please suggest if that is allowed.I have already installed the Adobe Acrobat Sign package inside Salesforce and trying to configure it further, but not getting the Admin page inside Salesforce. Thanks and regards

 Hello Everyone,When I request e-Signature in Adobe Sign to someone it shows an error saying "File upload failed. I've tried reinstalling, deleting the account and readding it with the license. Still nothing. I'm not sure how to go about this and I've been trying since yesterday. Any help?

Hi I am using adobe APIs and want to know if we can disable email sending based on api payload for /agreements api ?

Why would I be getting this message?

Hi,We have integrated adobesign with our app. When we allow the user to edit the envelope, our app presents a URL link to them for editing the envelope. This link takes the user to the adobesign account where the user is able to get all the menu options(account details, all envelopes etc). Is there another URL that can be presented to the user which only allows editing of the envelope? Or we can hide the account details etc from the menu options. Thanks

What does the red exclamation point mean next to my recipient email mean when I am requesting a signature with e-sign? It says it is an invalid email but it is correct. Do i need to add this email to my contacts in Adobe?

I am trying to send a contract to a client for signture - something I have been regularly doing for ages and all of a sudden I am getting a message to say it is unable to be sent. I have tried re-saving it but nothing is working.  I am attaching the error message below.  Thanks....

I recentlyr received this error message:  Error - "You can't add an individual who was originally replaced."On a previous transaction, I was able to "Replace Recipient" back to the original do this on a previous transaction. Also, in the past, I was able to do "Replace Recipient " which then auto create a "group". This group is consist of the original signer / recipient and the new signer/rec . Anyone in this group is able to sign and complete the adobe-sign workflow. How do you fix this error and revert back to the feature and capabilities.

I noticed it is aking for a cloud ID software to be able to e-sign. I want my documents to be as simple as sending a pandadoc document, where clients only input their info and sign. No questions asked, no subscription / account needed.  Can adobe sign do this? thanks

Hi,I have sent a document to 2 people to sign ( I am not signing). The first one signed and it was passed on to the next person automatically ( I was notified) . The next/last person signed, but the document is not being sent on to me. ( AT the end I should receive the document back) .What can he do? He clicked on "next" but nothing happened. There is no "Submit" button. 

我不知道为什么我每个月要为 adobe 支付 20 美元。从我买照相馆开始，它让我每个月 8 号和 28 号付款。然后我取消它，但它仍然让我在每个月 28 号支付 20 美元。我确定我取消了所有计划......而且我有号码对于贝宝中的每笔交易。我可以用它们来确定哪个帐户有计划吗？或者我怎样才能停止为我不知道的订单付款？

Hi, We have created an agreement and the email has been sent to the customer to sign the agreement. But the email that the customer received is asking to delegate to an authorised signer instead of asking them to sign. It is the first time it happens and only for this customer. Could you please help us troubleshoot this issue. Thanks

Hi there, I'm investigating whether my company's product can consider an integration with Adobe Sign. Our platform intends to use a single service account for all interaction with the API, because we can't assume that our end-users have Adobe Sign accounts. All agreements would be sent and managed by a single service account, and our end users should not need to perform any interaction or consent with Adobe at the point when our integration acts using said service account. Does your API offer support for this scenario? Looking through your documentation, it seems to assume that all end-users of any integration will need to have Adobe Sign accounts of their own, and will need to manually sign into those in order for the API to act on their behalf using standard OAuth. Other eSignature providers support this by allowing service integrations to authenticate via JWTs, and I notice that Adobe Developer Console supports that but Adobe Sign does not as far as I can tell. If you don't sup

Hello, We are using Documents Core Pack in Dynamics 365 CE to merge several Adobe Sign template documents.  The templates are assigned to a Custom entity, but also reference a related contact record.  None of the templates reference the contact phone number, however, I get the error below if I attempt to send to a contact that does not have a mobile phone number set. It seems there must be a setting somewhere to require a mobile phone number, but I don't see it either in the Adobe Admin Console, or D365 Adobe Sign Settings. Error while generating eSignature: Error during update 'adobe_agreement' entity in CRM (agreement has not been sent): The given key was not present in the dictionary.|at AutoMergeService.MergeService.SignDocument(IOrganizationService iservice, Entity inqueue, MergeService parent, ProcessedDocumentsStats docStat, String impuser)at AutoMergeService.MergeService.ProcessDocuments(MergeService parent, Int32& pendingRecords)AUTOMERGEUSC001

We upload Excel files to Adobe sign in order to sign them. However, there is a date cell in the Excel sheets formatted as dd-mm-yyyy. When uploading to adobe sign, it automatically changes the date format to mm/dd/yyyy. How can I change the date settings in Adobe sign so that the date format is not changed (or specify what date format to use)? I find it weird that adobe sign overrides the format you set in Excel. mm/dd is very uncommon here and it leads to confusion about dates (e.g. 09-12 would be december 9th, but is changed in adobe sign to 12/09 which would be understood as september 12th here).