Adobe Aero

Hi, im trying to use aero app to open any project from my computer, and it just cant find surface, its not even making dots like its seems in the tutorials, its just satys on - searching for a vertical surface. I have iphone 14 pro, is this the problem? Or its something from the app iteslf?ive tried also without the app, still not working..

So I'm not sure as to why this is happening, since it was working fine last week, but suddenly when I open the application it shows the interface, but the content I'm supposed to work with is blank. I've tried rebooting my computer, as well as uninstalling the software 3 times. Has anyone else been experiencing this issue, and does anyone have a solution?  

I've tried opening Adobe Aero 0.18.4 on several Intel-based iMacs and all I get after the Adobe login is a blank Aero window shown below. I've also tried it on a M1 Mac mini, but I get the same result. Does anyone have any suggestions on what I can try to get it to work? 

Ive created numerous scenes in adobe aero i used to have no problem with them loading but since its been updated none of my old or new scenes load at all?  does anyone know why this is its very frustrating 

Hi!I have a Samsung s22. Why isn't Aero viewer working on every phone (are there more models that have this problem?)? Are you going to solve this? Best,Maria

Today, when I had the opportunity to present a city guide created using AERO to a client, I received a message on my client's Android Google Pixel 6 saying, "The model you are using is not authorized to use Aero in this country." Presentation failed.The location here is Tokyo, Japan. AERO should recommend Google Pixel 6. What's the problem? What should I do?

Something that totally trashes Aero for me is the appearance of very fine lines at top edge of bitmaps where there's transparency.  No, it's not a rogue line of pixels with colour values, they're totally transparent. Have even been into images and cropped down, to be absolutely sure.  These lines appear both in pngs and also using photoshop (been using photoshop for 25+ years, so there's no error here!).  Makes me question why I subscribe to Adobe Cloud really, because if Aero's no good, won't need the cloud thingy.What really sours the Adobe experience is their tech support which to be honest I dread engaging with because there's and underlying element of sabotage built-in.  What do I mean by this, well, you ask a serious question, they tell you to reboot your applications, or as one support said, he wanted me to open a .jpg.  I explained that .jpgs don't have transparency option which he should have known!  He then proceeded to do the pretend and well ac

I am on windows 11 and my aero app immediatly crashes after opening. I've used it before with no problems so i dont know what happend. I've reinstalled the app many times, even an older version, but no change. Anyone know how to fix this?

I was able to load GLB on the mobile version of the app, but the recently updated version fails to load and the app crashes. why is that?I have an iPhone 11 and the app version is … 2.20.2 (28).Until now, I was able to read up to 11 to 30 MB without problems.The app crashes with [@converting(file name)].I would like to go back to the previous version. . .

HI ALLI HAVE AN IPAD WITH V17 AND AN EXPERIENCE THAT RECOGNIZE VERTICAL WALLS.IN ANDROID RUNS BUN IN IPAD THE EXPERIENCE LOAD ASK TO FIND A VERTICAL SURFACE BUT NEVER FINDS ONE (EVEN WITH TEXTURES)

Dear Adobe Community,  Saw that this has been an ongoing issue for awhile now. Yesterday I downloaded aero, played around with it, and was able to use it seemlessly. Since today, I cannot create a link to ANY of my projects to save my life. Even the ones I already created a link for yeterday, and since than made absolutely no updates to them. Oddly enough, the already published QR codes for my project from yesterday are working seemlessly, I can view my models in AR on my phone, yet I can't create a new link for them.  Seems like an error. The "Unable to create link" appears instantaneously, when I click the button.Like, if I wanted to open a website without any network connection.  Is there a reliable workaround?  MY SPECS: (sorry, not sure which is relevant) iMac (Late 2015)- Processor: 3,2 Ghz Quad-Core Intel Core i5- Memory: 16GB 1867 Mhz DDR3- Graphics: AMD Radeon R9 M380 2 GBThanks a ton in-advance, if anyone can throw m

Hi, Whenever I try to place an asset or create a scene I get a black screen with the constant "finding surfaces" message and icon. I have made sure the app has access to the camera and have deleted and reinstalled several times. The phone  an iPhone 12 max . Any advice welcome.

Hi on multiple iOS phones there is an error when starting the experience.  Please see part of it below[2024-03-01 18:55:141 Precompiled shader notfound. 4e58b2a0cfd695e92ee2795a68586-- Pass state --Pass name: pickIDPass type: Graphics-- Hashes --Vertex layout Hash:d243d6c78b8d8bed7f5d05b8c7db76cRender Request Hash:6536ce75855a5d4da652372271cf9eMaterial State Hash:811cb22b4b52e95ea7a0bd31e3bca4c5- Drawable geometry stateJoint count: 255- Drawable material state --MaterialType:1DoubleSided: 1AlphaMode: OPAQUE

Has anyone had an error report after closing Adobe Aero For desktop.  I am using an Imac Pro running Sonoma OS.  Could it be that Adobe has not updated to a newer version of Adobe Aero?  I have not had that error before.  it started showing up several weeks ago.  

Has anyone had an error report after closing Adobe Aero For desktop

When I import a character from Mixamo to Aero, the character be solid, yellow, no texture. There is no way to import the materials from the character? 

Since today I'm not able to load animations. App asks me to check internal connection. I'm pretty sure it's good. Does any has the same issue?

Hi, Maps re not displayed When Location anchor selected. following error is shown in the command prompt " [2023-08-28 19:35:02.430] [error] [TilesetContentManager.cpp:731] An unexpected error occurs when loading tile: Unknown exception" 

PNG sequence not displaying. Aero Version: 0.23.4Equipment: Macbook Pro 13, Sonomo 13.2.1;  ipad and iphoneScene: 3 assets Asset 1- layered png created in Procreate, edited/exported from Photoshop.   --No problem with Asset 1Asset 2- Animaged PNG sequence of a heart, created/exported: Procreate, then zipped and dropped into Aero.  duplicated 20 times within Aero.Actions: tap > play image sequence > pop sound as it dissapears > show 2 heart instances.--No problem with Asset 2Asset 3- Animated PNG sequence of a label, created in Procreate, exported and zippedDrag and dropped into Aero.  Works perfectly in preview mode.Attempt 1: Action: tap asset 1 > show label > play image sequence > tap > close labelAsset 3 does not appear when viewing from shared link or QR codeReturn to desk top versoin: Asset 3 is now not visible regadless of "eye on" or "eye off" no way to make visible to me, I see the XYZ controller box for Asset, no asset. &

I have created an Adobe Aero AR project using Geospatial. But whenever I scan the QR code and want to see the AR experience, the app closes. So it hangs up.

Hello all, I currently have 3 AR projects I'm working on for university and all are under 50mb, using GLTF/GLB models, however whenever I try to open them on my phone or access them through the QR code, the app loads for a bit and then crashes without an error message! Anyone had this issue? Cheers

Hello! I created an AR model and when I tried to share the QR code generated by Aero it did not open on anyone's Iphone but mine. Here is the link https://adobeaero.app.link/NZth3TbGAGb Can you please help me fix this? Thank you!

I'm making an AR integrated catalogue for my company, so someone can scan a qr code off a page and visualize the product in 3D space Aero was awesome for this, but suddenly all my projects from around 3 months or further have stopped working! Any scan results in "There was a problem loading, Check your internet connection" My most recent projects don't have this issue! I can scan a QR code of a product I generated about a month ago and it works fine.  Worst of all, when I apply changes to my old projects and try to scan the QR code, it still doesn't work! Same error.  These are small files, about 80kb, and super simple face-wise.  I really need help with this, otherwise I will have to scrap my project or look for other ways to integrate 3d models using QR codes. Any ideas on why my old models no longer function? I can open and access and update the files just fine, but no QR code works for them. I am trying on both desktop and mobile.

When I preview my scene in Adobe Aero (Beta) on my PC (Windows 11) it works fine, but once I turn it into a QR code and scan it with my phone. I get this red error on my phone and the screen stays black, it doesnt show my target image. My estimated project size is 55.24 MB.

Hello, I am trying to use Adobe Aero Geospatial Creator but I do not know if it is available for India, since in the Properties Anchors I do not have the location option ?