Adobe Aero

The latest Adobe Aero update (desktop version 0.23.4) has been a huge disappointment for me. It added a few new features, but it also introduced many new bugs! The app is now very slow and laggy. Directable characters have lost their animations, so they are no longer directable. Replacing assets has become a hassle, especially when there are many objects in the scene. With all these new bugs, the app is practically useless. I wonder if anyone at Adobe actually tested the new version before releasing it to the public!

What is the latest version of adobe aero? My version says beta 2022? Is this correct? 

Hi! I need some assistance. My 3D asset loaded into the scene on the platform but when I try to view it in AR, the asset doesnt appear. Can anyone give me some insight? 

Hello everyone,I have the following problem: I created a project in Adobe Aero on my Macbook and now want to view it in the Aero Viewer app on my Samsung Galaxy S22. Unfortunately the whole thing doesn't work. As soon as I scan the QR code, the app opens, but the app only says "preparing" the whole time and the project doesn't open. Can anyone help?

SInce the last update Adobe Aero can't find surfaces so my model can't appear. I use an iphone 12pro.I 've tried with an anchor but it's very buggy. It was working perfectly well before. Anyone else with the same problem?

Hi, is there a way to stop audio from playing and load another audio file when I trigger an object?

Hi all,In my scen, I play background music and I want  to stop it, when I click on a button that starts a videoThank's to your help

After upgrading Adobe Aero the animation clips for Directable Characters are gone. No matter which character is selected and have tried updating Creative Cloud Desktop, uninstalling and reinstalling Aero to no avail. Same happens independent of machine as I have tried using a PC and a Mac: both machine do not show Animation Clips and only "none" is present. Does Adobe know about this issue, and is there a remedy? Aero Version: 0.234 (#125)

I have an iPhone 12 pro max - but with Aero the video is quality, even if I screen record it's not great Even if set my phone to 4K, the quality with Aero will still be low in the end. Is anyone with Andoird here? do you get HD at least

Hi, I'm trying to import animations from Adobe Maximo to Adobe Aero, but without success, the error "RT3D Import Failed" appears. As you can see there are no special characters or spacing But when I import characters from Adobe Maximo to Adobe Aero there is no error. My PC Specs:Processador AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHzRAM instalada 16,0 GB (15,4 GB utilizável)Tipo de sistema Sistema operativo de 64 bits, processador baseado em x64Edição Windows 11 HomeVersão 23H2Can you help, I'm doing important work for a school. Thanks,

I am testing to use Adobe Aero App Clip at school with same shared iPads, simulate using by students or guest visitor.When I scan a QR code, I need to login with an Apple ID.But when I use Apple School IDs, "App Clip Unavailable" was shown.I have tried many IDs, form student, staff, teacher, administrator. I only view the App Clip with an NON Apple School ID. How can I view the App Clip with Apple School IDs?Or without any Apple ID so anyone can take the iPad and view the App Clip easily?

Hello,I am currently teaching an introductory course on virtual reality using Adobe Aero. However, all the students in my class who have an Android smartphone are encountering a bug.When using an Anchor Image, the application never manages to recognize the image. I have tried various types of images, always following Adobe Aero's recommendations and those from the community.This issue is also reproducible on my own Android device.Thank you in advance for your help!Guillaume

Hi, I'm does a geolocation tests of a 3D model in Curacao. We have already done projects in Mexico and Venezuela; but not in Curacao. Do you know if it is available in this country?

Hello Adobe Aero i am facing an issue on Adobe Aero which is i need this specific document because i want to apply changes on my QR code but suddenly this document crashed and stopped working. When i click on the document its either they give me a description that someone else is using this document even though no one is and then they keep saying failed. What should i do that is the solusion to this problem. Please reply ASAP and thank you.

Hi,I was reading an article about publishing an AR experience without the need for an app. However when I scan the QR code, it redirects me to the app download page.Is it not possible to view an AR experience created with Aero in a web browser? Also, I'm based out of India and I'm unable to download the Adobe Aero app for Android. By when will this available? Regards,Mariam

I've created a scene in Adobe Aero using an image anchor. However, when I open the scene, the preview image of the marker becomes a bit oversized. I recall that previously, the preview image, located above the text 'Locate this image to view the scene,' was smaller. Now it looks by default fits to the screen and not in a predifined smaller area or box.   Has there been any recent change in the size of this preview image area? Tested on Iphone 12pro max, Iphone SE 2 

When I add a sound to Adobe Aero it will play music but let's say its a long track like 3 minutes long, is there a way that I can pause or stop the music from playing without having to leave or restart the experience?

I design the scene with a location anchor on desktop. Then I go in situ to test it on my iphone device. Never end to load...  

Hello,I was wondering if it's possible to play AR works created in Adobe Aero by using a headset or "VR/AR glasses." If not, this would be very useful in the future. Thank you,Martin Polák

I'm working on a project to install objects in my city using geolocation. I'm doing it, I went with my phone and I see it (with difficulties, because I start recording and it disappears, I restart the app and sometimes it appears, it's not a very natural and fluid experience). One of the points is that only some Apple phones see it, with Android you can't see it??? The other point is that when I go back to edit the project... I get an error "the project could not be opened" what could be happening? Does anyone have any idea? Thanks a lot!

I'm trying to make a custom 3D word to use in Aero but I'm struggling to make it exactly as I wantBasically I want the word to have 3D depth – Which I managed to make in illustrator But also wanted a square outline bevel – Which I managed to make in dimension But I'm struggling to work out how to colour each element – I want green for the face, light blue for the top side of the depth and a darker blue for the sides of the depthAnd I also want a yellow stroke matching the bevel but on every edge, not just the face side Any help/tips/advice gratefully received 

Hi, I'm having trouble recording AR experiences on mobile - this worked for me last week.As soon as you press record the app crashes completely and throws you back to your phone's homescreen.I am able to take screenshots (stills) but not video. Please could someone assist wit a work-around?

Hola, estuve probando la app y es genial pero hice la prueba de conectar mi celular con un cable USB-C a HDMI desde el cel a mi TV y cuando giro el cel y lo pongo en horizontal, la salida de video no cambia a 16:9

I am a teen librarian trying to create some A.R. scenes for an upcoming program. I've used this program before successfully but this is my first time using 3D assets from outside the preloaded ones. I found a library of assets preinstalled on my work PC and found out I can edit them (or create my own) in Microsoft's Paint 3D program (also preinstalled). I export everything as a .GLB and it imports seamlessly into Aero. I can even edit everything and it even appears in the preview image while it is loading on my phone but once the scene appears, all of those assets are missing and a red box blinks with error codes but they are mostly written in code. Can anyone help explain why that is and what I can do to fix it. I do not have access to other Adobe software as we are on a public library budget. Thank you!

Is this normal? If yes it feels pretty clunky to have the user keep their phone as static as possible to not lose the scene. I want to make a 90-360 degree experience, so essentially slightly rotating to the left or right wipes the objects off the screen prompting the user to either be confused and exit, or to go and scan the scene again.