Adobe Aero

Hi, I have two Adobe Aero animations that are not working on some iphones (it's working great on other iphones). When viewed through some iphones most of the elements of the animation are missing. Would love some help with this. It is being used for a museum show that opens tmw and I would love for everyone to experience the augment reality animations. Thanks so much! 

I'm getting Unable to create link error when requesting a link to a project. My account is educational, Does that make a difference? And what would be the solution? I'd really like to try out this new feature! Thanks!Myoung 

Hi, is it possible to let the user once he es viewing my art work to move the camera as wish? i mean move it with his fingers to rotate or scale the artwork instead of moving the phone.

Need a training and demo on the Adobe Aero. Kindly share few recorded training sessions.

I just downloaded the latest version of Adobe Aero. When I open the app all the menu options are greyed out and I get a message asking me to 'Free up space on my device'Running on iMac3.6 GHz 10-Core Intel Core i9AMD Radeon Pro 7500 XT 16GB72GB 2667 MHz DDR4Ventura 13.4 Any idea how to get this to work?

Codelab provided specific steps to configure Webview as AR object in the Geospatial pre-release - i.e - Search for a location where you want to create your AR experience and tap on it to load the 3D map.- Tap on the +icon at the bottom right of the screen and select Webview from the menu.- Enter the URL of the web page you want to display in AR and tap on Done.- Drag and resize the webview to position it where you want it on the 3D map.Gained access to the pre-release yesterday and can't see the +icon at the bottom right of the screen. Has this feature been removed and if so are there plans to re-instate? 

I am creating an AR poster. I have the 2d version designed. i have set up the relevant gifs etc and recreated in Aero. When i view though the viwer the poster size on the phone is smaller than the pysicla object so the experience is rubbish. How do I ensure the AR and 2D match? 

I want to make a sphere of my art but when I add in the second screenshot Adobe aero just loads and does nothingMy system is macOS Ventura 13.2.1

When I scan a horizontal surface and place my 3d-objekt, big building, and the backs the phone (ios) away about 50 meters the 3d-object starts to cut away. Why, is there a max distans to the 3d or? Sombody know anything about this?Cheers!/Ladde

I am hoping it may just be me not knowing how to to a simple task that you regularly are able to do across ALL other Adobe applications:1. being able to keep multiple Aero project files at the same time,2. be able to copy/paste assets from one project to another. How can it be that each time I try to load/import an additional .real file, it completely blanks out what I was working on, and replaces it with the newly uploaded file. Please help me out, hopefuly there is a way to do this simple copy/paste action you normally do on ANY application in the universe. Thanks for any help.All the best,Max

Hi we are a school and have been trying to use Aero, however all the menu items are Greyed out. All I have access to is Exit, Preferences and the Entire Help Menu. I originally installed the Beta from the could, but have unistalled this and also tried installing from the Creative Cloud App, but the Menus are still the same. Any Ideas?

When I log into my account on any device it says that it's loading documents but then doesn't load anything and I can't get that message of the screen and use the app. I think that this is a bug because i've tried it on all my devices and none of them work.

I only made small edits and at first I kept getting an error about there not being enough working memory. The files are smaller, the thumbnail looks promising but instead of seeing my AR 3D model I only see a digital grey box on the ground. I've tried exporting from Adobe Dimension to Aero in multiple ways and still was only able to get it to work once on both my iPhone and iPad, but now... not anymore... very confusing what the correct workflow or order of operations is... Version 2 (Not working): https://adobeaero.app.link/twIPfbfazAbVersion 1: https://adobeaero.app.link/xM6JanajsAb oddly the file that doesn't having a working thumbnail is kindof working?  

Hello.Please, correct me if I'm mistaken.I have tried various services like Overlyapp and Arivive.Now, I have also tried Aero because I have a subscription and thought, why not? In my case, I have an image that I use as an anchor, with animated layers on top. The animation is created using After Effects or Cinema 4D. On my end as a developer, I upload and combine all the elements together and then publish it. Everything seems fine from my perspective. But this is how the user experiences it:1 The user needs to scan a QR code, even if they already have the Aero app installed.2 Once they scan the code, they need to open the specific project.3 Next, they have to download all the video assets that I used. It's worth noting that Adobe only supports GIF format for these assets, which tends to have a large file size.4 Finally, the user can use their camera for object recognition. Is my understanding correct?

Dear all would love your help. I have been runing aero without problem earlier. Now I have this empty working space without options to see / manipulate elements.  How to fix this please ? Did this happened to others ?  thx a million  

just got a note  from adobe to download the new desktop app, but my account says no programes available in the prerealise section  , this was working 2 weeks ago, not sure what is going on.  

Hello,  I'm an Aero beginnner, just downloaded to play with the Geospatial creator on my PC. I've tried loading a point cloud of a tree thats in GLB and GLTF formats. I'm getting the error "ignoringprimitive is not triangle based" over and over again. Does this mean Aero does not work with point clouds?  I read in another post that I need to decompress it. Wondering if anyone's come across this issue.  Thanks

Despite this, I applied changes with a link in a qr code or link. I cannot see my revised version when I've done revision in my scene. Am I doing something wrong or is this a technical bug?  

What is that strange black rectangle that sometimes shows up in previews?

1. Aero Version 0.18.42. Monterey 12.6.63. Try to open any assed4. Expected result: Opens Asset | Actual result: Aero Crashes I work at a college in a domain environment.  I have the latest version of Aero installed in a lab on campus.  Aero opens fine, however, when the students open an asset it immediately crashes. This is happening on around 30 different machines in a lab every single time any asset is opened.  It does output a log, which is attached to this post, but it is a lot of lines and I can't make heads nor tails out of it.  I reached out to Adobe support and they were pretty much worthless.  

Hi!I'm going to try to make an AR for teaching how LED screens at a handball match should stand. How can one use this app, or any other, to create it?The idea is that I can take pictures of how it should look, and then it will appear on their mobile phone