Adobe Learning Manager

To the Adobe Prime tech team.Thanks for pushing out the mobile app.I'm excited about the possibilities of how this may bolster learning adoption in our company.Starting to test how my content performs through the app today.Regards,Thomas H.Master Electronics

Hello,I am extremely new to this and in the early research stages of choosing an LMS.We want to be able to have people/users be able to log-in only when there is an update to a course or a new course.This might be 1 to 3 times a year for a day or two.  Does Captivate allow users to have an active account for a month then switch it to inactive for a couple of months?Can the user pay the $4/month/user fee only when they need to be active?Thanks,Andy

I have a group of people who were in Organization A1. Their verification email did not go through and they were unable to log in. I "paused", turned off their "status", and deleted the emails. I created Organization A2, now the link says that Users are associated with group A1. How do I disassociate them from A1 and link them to A2? Is there a way to force add the Users email to Organization A2? Or a way to reset their emails so they can re-register again? Thanks in advance.

The amount of Adobe Captivate branding in the entire learning experience throughout the platform is just way too much. Your Head of Branding did a wonderful job I must say, but really for a paid product, we would like to push our own brand out!One example is the standard emails going out, the name of the email from which its coming from is Adobe Captivate Prime. On top of the email, in a blue subject banner it says "Adobe Captivate Prime", etc.Not that we don't pride the association, but we believe it should be toned down and our own company brands should be the ones clearly projected to the learners.Kindly advice if there is a way around these emails and the toning down in general.Thank you.

In Q4 2016 I reported some critical issues between Adobe Captive Prime LMS and it's interaction with my 3rd party learning content provider, BizLibrary.After months of diligent work from the Prime programmers, my Customer Success Manager, Hema Tomar, informed me the programming was complete, solving these issues:BizLibrary content not playing WITHIN the Adobe Captivate Prime Fluidic Player.Prime, not fully capturing, the learner's progress, quiz info etc. when viewing BizLibrary content.Thank you to everyone that helped bring these solutions to life. This is a huge milestone! I applaud all of you.Regards,Thomas H.Master Electronics

We have technicians in the field who currently only have I Phones.  What type of tablet including minimum size is required for use with Prime?

Pues no se si le ha pasado a alguien y donde me puedo dirigir para solucionarlo, el examen viene titulado en español, la teoría también pero después el examen viene en francés, con lo cual difícil de realizar.Gracias por su atención

Hello Community.I have an audio clip that is 7 minutes long.Does anyone have a work around to get audio into Prime as a usable module?Thanks.Regards,Thomas H.Master Electronics

Hello,I have a user who was enrolled in a course for testing purposes, and she completed the course, made comments, and I updated the course. I'm now trying to enroll her in the course to test the updated version, and every time I enroll her it says "User enrolled", but her name does not show up on a list of enrolled users, and she does not receive the enrollment notification. Can someone help let me know what I'm doing wrong?

Our learning assignments have at least two modules - a reading assignment and then an associated quiz. Recently we have had several learners proceed to the quiz without completing the reading assignment. CP allows them to take the quiz to the point of scoring the quiz (Completion). Learners think they are done but when the complete the quiz portion the system is showing them "In-Progress".  It seems prior learners were NOT able to proceed to the quiz until they 1) clicked on the "Go to Activity URL" then, 2) Clicked the "I have completed the task" button. This is leading to multiple attempts on the learner's part, wasting time, before they contact an Administrator, who had to troubleshoot until we figured this out.

I was testing our Prime and I was able to use the same User Name and Password on another computer simultaneously. Is there a way to log a user out once they log in into Prime on another machine/browser? I would like to reduce the possibility of User Sharing. Thanks in advance!

Hello,Can I get instructions for setting this up with Onelogin? I am looking for something similar with this article  Creative Cloud Help | Configure OneLogin for use with Adobe SSO .Thanks,

when I record a video demo it only records in the very top left of the screen, not then entire screen. Like it is magnifying it??Any suggestions?

Need help with resetting learner passwords.I tried Adobe Help Chat.They tried to transfer me to Adobe Help Chat FOR PRIME. But could not.Regards,Thomas H.Master Electronics

Taking a course through captivate.  I'm required to answer one of the questions to move forward but it won't allow me to click on an answer.  All the other buttons on the page work when clicked on. 

My captivate prime won't load up. It was working up until yesterday and now won't load up, it highlights the desktop icon as if it is about to load up but ultimately doesn't. I've reinstalled multiple times but it seems my laptop can now not support it. I have a windows 32bit with windows 7 installed on it. I've tried to install on another laptop but it won't even install on that one. It seems I've gone full circle which has been frustrating. Does anyone have any idea or have had a similar issue? Thanks!

Is it possible to do Federated ID SSO using SAML between Adobe Captivate Prime and a custom Identity Provider without claiming a domain? Is the claiming of a domain only required if you plan on using the Adobe Admin Console to do user Management via that console? If we plan on using the Captivate Prime API to do all of our user management and don't plan on using the Admin Console for this do we need to claim a domain? Because our users are not all in the same domain. Our users have thousands of different domains that we cannot claim. Basically I need to know if claiming a domain is a mandatory requirement to use Federated IDs and SSO between Captivate Prime and a custom identity provider that supports SAML? Will SSO still work if we don't claim a domain and the users come from different domains authenticated using SAML via our custom identity provider?

We want to use a custom, external identity provider via SSO within Adobe Captivate Prime (ACP). ACP is the service provider and our custom web app will be the identity provider. We will have courses registered in ACP and we want users to authenticate with our custom web app via SSO. We will setup Federated ID identity types for the users and have looked at how you need to "Claim a Domain" for the user's email. My question is our user's emails are not all at the same domain company. The users have thousands our different domains in their emails. They all have accounts in our custom identity provider system, but have many different domains. The user emails are from our customer's companies and have registered with our product. My question is will thiswork? Or do all users have to be in the same Claimed Domain to authenticate via SSO and ACP?

Hello Community!I'm sharing this visual aid; in case anyone else has experienced this same need.Problem: I needed a full list of ALL learners in Prime, regardless if uploaded into the system via CSV or the Single User workflow.Solution:Export them using the Export User data button.*It's a button/link that can be easily overlooked AND is better than using the link from the Imports Log page (you can click the link for the last successful CSV upload) -- but, it only outputs learners added to the system using this method.Click here for the link to the visual.Regards,Thomas H.Master Electronics

Good morning Community.Is anyone here using the Degreed platform in conjunction with the Prime LMS? If so, I'm interested in hearing about your company's deployment of the platform.Regards,Thomas H.Master Electronics

Good day,Our organization uses Adobe Articulate Storyline 360 and Adobe Captivate.  We are trying to find a solution to offering our training courses to individuals outside our LMS.  I know that Articulate has Articulate Online to do this, is Captivate's solution to this Captivate Prime?  We don't need an LMS however; just the ability to track published courses outside our internal LMS.Thanks!Leasha Carey

Two new learners were enrolled in CP at the same time. One received a Welcome E-Mail. The other did not and lost 10 days of their 45 day deadline for completion. Our Training Department helped this learner set-up an Adobe account and training is now underway. Not sure why the problem.

I am evaluating Captivate Prime and have potentially hundreds of courses. The courses are SCORM 1.2 and are currently running on other LMS servers, all successfully pass the ADL test suite. When I import these to Captivate Prime it recognizes the SCORM version and loads the course but it only recognizes it as 1 module. Progressing through the first SCO completes and exits the course even though there are several remaining to be completed.Is Captivate Prime capable of importing Multi-SCO PIFs and what is the recommended process of loading an existing library of Multi-SCO courses to Captivate Prime.

Good morning Community.I would love your input/feedback on the following.As the Learning & Development professional at your organization, how do you motivate people to learn?Thanks in advance for your responses.Regards,Thomas H.Master Electronics

Hello Prime Tech Development Team.If I remember correctly, Allen Partridge at the eLearning Conference in Washington DC April 19, 2017 announced we now have a conversations feature in Prime. Something that can support informal & social learning, as it relates to a course.How can I turn on the conversations feature, by default, for all my existing courses?Thanks,Thomas H.Master Electronics