Adobe Scan

I just installed Adobe Scan for Android.  I  gave requested permissions and then went into the screen where it lets me scan. The camera area is dark and the button is grayed out so I cannot take pictures of my book. I have rebooted and reinstalled twice. I have double checked the permissions and I have camera and notifications.

I use Adobe Scan quite often and it takes way longer than it should beacuse I have to change colour of all pictures to "original" from "auto", it takes time in processing. I prefer original colour over the auto since I take a lot of pictures of notes and auto colour many times is too bright to read all of the text easily.  There should be an option to take pictures in original colour by default, just make an option to take pictures in whatever coloured desired as default. If such option already exists please let me know. Thanks! 

i Subscribed to a 7 day free trial to convert from PDF to word and cancelled next day and was charged anyway! How is this??

THIS IS NONSENSE. Where did the AI function go?Fix it!!!!   

Hello Adobe Technical Help Team, I hope this message finds you well. I am writing to request urgent assistance regarding a critical error I experienced on June 12, 2025, at 21:55 while using the latest version of the Adobe Scan app on my Samsung Galaxy S23 (Android). Issue Summary: While attempting to upload a screenshot into an ongoing PDF document containing multiple scanned business receipts (added over 5 months of use into the same file), the app appeared to glitch and replaced the entire document with the new screenshot. The original document, which included all previous receipts, now seems to have been completely overwritten and is missing. The new file also has a different title. Other Relevant Details:All other individual and series PDF files remain present and unaffected.The missing master document is not visible in Adobe Cloud, nor is it located in any "deleted" or "trash" section.There is no apparent way to "undo" or recover the overwritten file.No other

I have saved scanned PDFs in adobe scan 2 year ago and now this files are not open.what I do for this problem? Please give me correct solution.

I can't find my files saved in the app after I changed my iPhone and redownloaded the app.How can I find the files? Are they lost?

As of June 6, the links for scanned documents cannot be emailed. They appear to be going through fine as usual, and I've been doing this for years....yet they are nowhere to be found in my sent emails folder. I've tried several different email addresses so I know that is not the problem. I'm hoping to fix this without signing out of the app because I don't want to lose all of my past scanned documents. Please advise! Thank you! 

Hello, the app was working fine yesterday but today I'm getting an error to switch to full screen mode to use the camera. I've downloaded the app update, how do I fix this error please?

The scan items have disappeared—what’s the reason? Nothing like this has ever happened before.

I'm unable to log into Adobe Scan app on my iphone 12 pro max with iOS 18.5.  I have repeatedly receieved the message "Error.  Unable to sign in.  Please try again later."  I've read through other similar community posts here without success.  I've searched online and tried everything that the AI search recommended such as clearing cache.  I am able to sign into my adobe reader app but none of my scans show up there.  I have a few important documents that I need access to.  Please advise.

Je vous salue

Hello Adobe Community,    We are so excited to share that we have a new home and, it is better than ever! You can find the new homepage at community.adobe.com or adobe.com/community.      The Adobe Community is more than just product forums—it’s a place to connect, get inspired, and grow as a creator. Our new Community homepage brings it all together in one central place, giving you a clearer view of everything available to you. Whether you’re here to learn, contribute, or just explore, this community is for you — a place where ideas grow, connections form, and your voice helps shape the future of our products. This is your Community.   So, what’s new: A streamlined homepage where you can explore product forums, browse creative inspiration galleries, and discover upcoming events—all in one place. A new Creator Spotlight section featuring community members like you and highlighting your work and giving you quick access to starter

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I found my docs are missing from my account . sone days back there are present but now they are missing , why this happen and I login from same account . where my docs are gone ?

HI - I have a scanned document from someone that I am trying to identify WHAT APPLICATION provides this font? It shows up fine in adobe but is listed as:*Times New Roman-Bold-4016exactly like above as the font type but adobe pro does not have that listed.I have checked WORD, PAINT, PHOTOSHOP and adobe AND CANNOT FIND what type of application has that specific font as an option. Help 🙂

How do I download the scanned PDF files to my local device storage? I have the document set to be "available offline" but when I search my files for it via my file manager, it's not found.

adobe scan 카메라를 사용하려면 앱을 전체 화면 모드로 전환하십시오. 라는 메세지와 함께 사용할 수 없습니다. 카메라 권한도 허용되어 있고 셀룰러 데이터도 허용되어 있습니다. 아이폰 13 을 사용 중이기 때문에 전체화면이 아닌 상태로 켤 수 없고 전환도 되지 않습니다. 어떻게 해결할 수 있을까요?

Posso cambiare la mail dell'account di Adobe Scan senza perdere i dati e in seguito cambiare anche la password? 

A yearly subscription fee was taken from my account 

アプリを開き、撮影しようとしても「カメラを使用するには、アプリを全画面モードに切り替えてください。」のメッセージが表示されてしまいスキャンできません。 この間、画面は真っ暗で、どのモードを選択しても同じメッセージが表示されます。ホーム画面で過去の書類は閲覧できまずが、カメラからの新規スキャンができなくなりました。 "アプリを全画面モードに切り替えて"の部分がよく分からないのですが、対処法ご存知の方はいらっしゃいますでしょうか？ カメラアプリは使用可能です。 iPhone14にてAdobe Scanを約2年前から使用しており、昨日までは使用できました。iOS18.1.1使用中。アプリver.24.12.10。

Need a document scanner, that can be controlled directly by Acrobat Pro to do the scanning process, that is Mac compatible. Have used Fujitsu high end flatbeds under Windows that worked directly with Acrobat Pro. Have not tried a Twain compliant Epson DS 77 II [did not work] and a SnapScan IX1400 [also did not work]. And had to send both scanner back. I do not want to use the scanner manufacturer software to control the scanning and I do not want to resort to the Mac OS Image Capture to do the scanner and then move the PDF into Acrobat Pro. Since I have seen it in the Windows world [with a 2015 vintage Fujitsu scanner and Acrobat Pro], I have not been able to find a Mac compatible scanner that the companies say will 'actually' work with Acrobat Pro in this manner. Appreciate any Mac users who can confirm that the have a scanner model that can be run/controlled/etc directly by the Acrobat Pro program.

iPhone iOS 18.5, latest updates. Adobe Scan folder inside iOS Files app shows an error.  Get Info for folder shows error message, couldn't communicate with a helper application. Click download now and get error, cannot download. Open the Adobe Scan finder and can see all files. Can open and view files in the Adobe Scan folder. All folders inside the Adobe Scan folder also show same error and cannot download now.  But I can open these folders and see all the files. Can see all files from Acrobat online.  No issue there.Not having this issue with any other cloud based file system from the Files app. One Drive, iCloud Drive, Google Drive, all working fine.  Only Adobe Scan folder and sub folders have this issue.Adobe Scan is working and files are uploading to Adobe. I just cannot download now or sync an entire folder of files in the Adobe Scan folder.   I have to select one file at a time to view them.  Also, the files have