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Amal Jaiswal
Community Manager
Amal JaiswalCommunity Manager
Ask Your Scans Anything: Meet Adobe Scan AI Assistant
Ask Your Scans Anything: Meet Adobe Scan AI Assistant

About this articleRead time: ~3 minutesPublished: May 12, 2026   TL;DR: AI Assistant in Adobe Scan is a generative AI feature in the Adobe Scan Android app that lets you ask questions about any scanned document by voice or text and get answers with citations. Think receipts, forms, handwritten notes, multi-page contracts: scan it, ask it, done.Ever scanned a 12-page rental agreement and spent 20 minutes hunting for the security deposit clause? That's exactly what AI Assistant in Adobe Scan is built for : you scan, you ask “what’s the deposit amount?” and it answers with citations pointing to the source. It’s not a new app, but a generative AI layer baked into the Adobe Scan mobile app you already use. The unique bit: AI Assistant only reasons over your scanned document and shows numbered citations pointing back to the exact section, so you can verify before you trust. What is AI Assistant in Adobe Scan?AI Assistant in Adobe Scan is a generative AI feature in the Android app that lets y

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Amal Jaiswal
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How to cancel Acrobat Mobile or Scan premium subscriptions

 We truly appreciate the time you've spent with Acrobat Mobile or Scan. While we’re sad to see you go, our priority is to make cancellation simple, transparent, and respectful of your time. Before you proceed, here’s what you need to know about refunds:If you cancel within 14 days of your original purchase, you’ll get a full refund. If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy. Here’s how to cancel based on your subscription type:On Android: Use our automated cancellation form to submit your request. It only takes a few moments. On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.   On Desktop (Acrobat Pro): You can cancel anytime through your Adobe Account by following the steps in this guide. Wondering about your account, payment, or plan? Ask away right he

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Premium does not unlock on phone

I was newly added to my company's Adobe Standard plan with my own new profile. I want to use the premium features of Adobe Scan. If I log in with my phone, I am added to the Adobe cloud and the app but I can't access Premium features. They are not unlocked and clicking on the option to unlock them says the access has been disabled by my admin. He did not do this and does not know what to do. Other than with my personal free account it says that the AI assistant is unlocked but the premium features are not.Everything works perfectly if I sign in with my account on my admin's IPhone. It also works for other accounts in this plan. So I am assuming it has to do with my phone. I am using a Motorola Edge 50 with all updates installed. I have tried many things including logging out of all Adobe Accounts on the phone, deleting cache and all user data through settings, uninstalling all Adobe apps, and reinstalling Adobe Scan. After logging in, the issue remains. Please help!

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If I call the developers of Adobe Scan to get a refund in under 14 days after being charged, will I get a full refund?

Hello, I forgot to cancel free trial to a yearly subscription and I got charged on May 26, 2026. The amount was $69.99. Today is May 29, 2026 so I missed the forty eight hour deadline quite literally yesterday, huge mistake. I had called the developers really early in the morning and they told me to try to request a refund in the Google Play store but it will take one through four days and I'm not sure if it's guaranteed. I had the app for less than a month so I really want my refund back, because I got charged for a full yearly subscription. If you cancel within 14 days of your original purchase, you will get a full refund. I really need my seventy dollars back because like I said, I had barely even used the app for less than a month I only wanted to test the free trial and I forgot to cancel it yesterday. If I were to cancel with a bank I would most likely get a charge back and Google Play will terminate my account permanently, so I can't even consider that an option. 

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