I will try a few things:
1 try to select print of video and see if I see something
in the preferences file use the legacy file new dialog box and after that try again
trush the prefererennces
Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.nces (I am sure you did it)
Send info if it is working and if not I can send it to the Illustrator team
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