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zenith_penguin1010
Participant
zenith_penguin1010
Participant
Activity
Jul 05, 2025
07:00 PM
Thanks! It happened again and removing my Aggregate audio hardware devices in Mac "Audio MIDI Setup" is what fixed it. Now Premiere is opening again.
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May 20, 2025
09:00 AM
Hey Jamie, Just emailed you. I sent you the dmp file I downloaded 2 days ago. I believe this might have been before I had removed some of the plugins and perhaps erased some of the caches / preferences (not 100% sure). The reason I don’t have a new one is Premiere just opened again. Go figure. So something is really weird because it keeps coming and going randomly it seems.
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May 20, 2025
08:10 AM
Hey @jamieclarke , Seems the problem is back. It was literally working last night before I went to bed. I did not add any plugins since then or restart the computer or anything. I just closed the program after I was done with it. I've just added my email in the report. Please let me know what needs to happen to make this work. Thanks
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May 19, 2025
02:17 PM
1 Upvote
Thanks Jamie, I just tried opening Premiere Pro now – and it worked? I guess something I did last night worked? Who knows what. I'll be sure to add my email next time.
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May 18, 2025
09:25 PM
8. Checked file permissions to ensure my Mac user account can read+write
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May 18, 2025
09:24 PM
I am pulling my hair out here... please help me. I have a client job I need to do and I literally can't even open the app I'm paying for to start working on it. Specs: Adobe Premiere Pro 2025 (25.2.3) Mac Mini Mac OS Sequoia 15.4.1 What is happening: I open Premiere Pro and the splash screen shows up. It does not show any loading text of different parts of the app, etc. It just shows what you see here: 2. Then, after a while, I get a screen that says an error occured. If I click on the view report, it gives me a dmp file with jibberish (can't attach here because its not supported - go figure.) Steps I've Taken so far (that have NOT worked): Held Option+Shift when opening app and cleared all caches, preferences, and disabled plugins Manually deleted all associated Premiere files in Application Support and restarted computer Uninstalled all 3rd party plugins and restarted computer Used Adobe Creative Cloud Cleaner to clean all Premiere files and restarted computer Reinstalled Premiere Installed an older version of Premiere Checked font files using Fontbook to ensure no duplicates or errors Please tell me what the freaking heck to do before I cancel my entire Adobe subscription. This is making me mad.
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Apr 15, 2025
07:53 PM
7 Upvotes
This is so dumb. I just used it the other day and now I'm going through a whole process just to be able to use the app that I pay hundreds of dollars for. Adobe - work on QA before releasing an update.
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Jan 19, 2025
12:19 PM
2 Upvotes
I recently got a new mac mini m4 pro and downloaded Premiere Pro to it. I like to use the metadata ratings for reviewing clips and this new UI (version 25.1.0) has them too large to fit in the default row height. I have to increase the height of the rows significantly before they'll fit. This wasn't an issue with my previous version of Premiere. I didn't import workspace settings, I created it from scratch. Brand new Premiere Pro download so no chance of old files causing issues. I tried quitting Premiere and restarting - didn't fix it. I tried turning off ratings in metadata settings – the column disappeared but the stars remained. Then when I re-enabled the rating display, it showed the stars duplicated on top of each other but offset.... what a mess. Any ideas on how to fix it or is this just Adobe's bad QA... adding issues that weren't there before?
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Oct 17, 2018
07:38 AM
25 Upvotes
The INCONSISTENCY is the worst part: If you try to scale an image the default behavior is to lock the dimensions. Shift enables free transform If you try to scale a shape the default behavior is FREE transform. Shift Locks the dimensions! WTF? Why would Adobe change this? It makes no sense. Btw, EVERY. SINGLE. OTHER Adobe program uses the original schema of default free transform and shift to maintain dimensions (After Effects, Illustrator, Indesign, etc.). Wildly inconsistent and completely unnecessary. Is there any place to actually make a suggestion and ask them to remove this? Or is Adobe going to be stubborn like always and just carry on despite widespread user frustration.
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Oct 16, 2018
04:28 PM
1 Upvote
Thank you for mentioning this! I have been frustrated all day clicking in the wrong place for the selector tool. What a terrible freaking idea to place that there when it serves very little purpose.
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Oct 16, 2018
04:19 PM
1 Upvote
Yes, 100% agree Nate. Just out of curiosity to confirm my suspicion, I went into Illustrator, Indesign, After Effects.... not a single one follows this new Photoshop change. All of them maintain the common sense long held UX of free transform being default and maintaining dimensions with Shift. Photoshop is the only program that was changed in this regard. So besides being inconsistent within Photoshop itself, Adobe was inconsistent across its entire suite as well.
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Oct 16, 2018
03:32 PM
JJMack, I first got an email saying the thread was approved by a moderator. Then I got an email saying it was disapproved by a moderator. Though someone just commented on it, so perhaps they re-approved it? Idk. No nudity of course. Just a single "s***" that was starred out automatically.
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Oct 16, 2018
03:30 PM
1 Upvote
Then why the inconsistency between images and shapes? That is my biggest complaint really. Thats just confusing to users.
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Oct 16, 2018
02:55 PM
29 Upvotes
Btw, when I tried to post this as a new forum post, Adobe deleted it. Hopefully they won't do the same to my comment above. If you're going to make a change like this at least make it reversible in preferences.
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Oct 16, 2018
02:43 PM
119 Upvotes
Seriously Adobe? Who thought this was a good idea? For years, muscle memory of all your users is ingrained to hold shift to resize with dimension lock and to not when wanting to squish or widen. Now you just reverse that overnight for no clear reason?? Here is the REAL problem with the matter - the inconsistency: 1. If you drag image corners, it defaults to LOCKING dimensions. Shift allows free transforming. 2. If you drag a rectangle shape, it defaults to FREE transform. Shift then locks the dimensions! Look, it would have been bad enough if Adobe just reversed them overnight. That already was frustrating. But then to implement it so inconsistently just makes no sense and will drive me and everybody else crazy. Then... the only way to DISABLE it is to write some code in a text file and upload it to your application? Seriously? Adobe... please get your **** together. You're not a Alpha build game on Steam trying to figure things out as you go. You're a massive company with a huge share of the professional market.
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Aug 21, 2018
04:07 PM
Now instead of a random black frame, I'm getting a distortion effect like an old TV. @Adobe... any ideas? Any fixes?
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May 10, 2018
09:13 PM
4 Upvotes
Btw, I think when I just cleared my cache, it stopped showing the frames for a bit. Eventually, it comes back but at least its a temporary fix so you can render them out without any black frames. My cache is 100GB btw. Adobe, please fix this.
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May 10, 2018
07:37 PM
3 Upvotes
I have consistently had this exact same problem for many months now. It is VERY annoying and unprofessional to have in final videos. It only affects my video file layers (the video file will go black for a single frame, but the other layers will not). This happens in the project window, in the source window – even though the original file when played outside AE does not contain the black frame. It is very common and seems to not be consistent when it will show up, but does so several times per video. I have gotten on with Adobe customer support chat twice just tonight! Both times, they removed any third party plugins, cleared preferences, and caches. Both times the problem came back shortly after closing the chat. I am on a 27" 5k iMac running latest osX and the lastest CC.
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Mar 15, 2018
09:42 AM
I actually do have RightFont... and that might have been when the problems started actually. I've downloaded the latest version of both PS and Right Font. Will see what happens.
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Mar 14, 2018
01:20 PM
I've been having this exact issue for the last year or so. Very annoying. Drives me up a wall every time I encounter it -- its entirely random too. Sometimes when I restart Photoshop it happens and sometimes it doesn't.
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Mar 12, 2018
10:29 AM
Shawnna, it would be one thing if this was a standalone product that you purchase once and then never pay for again... but guess what - Adobe is taking money out of our pockets every month for more and more bugs each time.... and they just INCREASED THE FEE! Pretty unacceptable.
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Mar 09, 2018
01:47 PM
Same. Really annoying. **Add that to your list of bugs to fix Adobe. lol
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Mar 02, 2018
03:45 PM
OP Here..... Came across a new problem with Photoshop & pngs.... I had cut this woman out in Photoshop and saved it as a png. The new png file that was created added some odd little bits and pieces beside her face that were not in the actual working document. They were random parts of the image that were duplicated and pulled there. I even put that resulting png file in After Effects and the odd glitched elements showed up in AE as well. When I quit Photoshop to restart it, it actually removed the glitched elements from the png file and therefore AE updated to not show them as well. Very odd.
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Feb 13, 2018
08:40 AM
When making any sort of change to an image, from overlaying a gradient, to resizing a box shape, to editing the levels, etc. Photoshop will not immediately reflect the new action done to the image. It will appear exactly as it did before I made the change UNTIL I either zoom in/out or make another change (in which case it shows the prior change, but not the new one until I do the same thing again - rinse/repeat). This does not happen every time I open Photoshop, sometimes it works fine and sometimes it decides to do it. If I quit Photoshop and reopen, it does not fix the problem. If I restart the computer, it may fix it or it may decide to do it that time as well. This is a very very annoying bug that seems to plague me fairly often in Photoshop ever since CC 2018 (which has been very buggy overall). \\ I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening. Photoshop 19.1 Mac osX 10.13.2 iMac 5k
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Feb 13, 2018
07:28 AM
That would be too generous of Adobe. They like to make us wait 3-4 updates before fixing any glaring issues like this one.
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Jan 30, 2018
09:42 AM
I am having the exact same issue. I have not only rebooted, but I removed all Photoshop preferences, uninstalled the entire app and reinstalled. Still happens with png files every now and then. If I quit Photoshop and reopen it then it works, but will randomly happen later that day or the next. Rinse/Repeat. Very annoying.
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Jan 27, 2018
05:07 PM
165 Upvotes
From time to time, when I open a png image, it will appear as bright, distorted lines. I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening. When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat. RackMultipart20180128994031501-54f6197b-8f51-4009-abb7-2b3f6c2062de-1980023720.png Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs. Photoshop 19.1 Mac osX 10.13.2 5k iMac
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Nov 27, 2017
01:24 PM
Freaking hell Adobe. You remove a great feature that I used constantly while adding 100 bugs. Someone needs to make a complete suite of competing products and I'll switch in a heartbeat. This is getting so annoying. I feel like Adobe doesn't actually care about their users anymore. They just do whatever they want and know they can get away with it.
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Nov 21, 2017
01:27 PM
Every since I upgraded to the newest AE CC 2018, I have had nothing but very annoying and unexplainable font problems: Some of the problems I've seen: Not finding fonts that are enabled on the system (and available in Photoshop et al) When opening a project, it will say fonts aren't enabled and it needs to sync from Typekit, even though the font (Raleway) wasn't even in the project at all and WAS enabled in RightFont. When I clicked ignore, it replaced all of my current fonts in the project (Proxima Nova which is synced from Typekit) with Raleway. Also when opening a previous project, in a random composition, it will choose to replace all of the type with crazy weird glyphs and characters. In this case it was Proxima nova. I tried to do a new text box in the same comp, same glyphs. I would select a different comp (in the same project) and type with Proxima Nova - no problem. CC 2018 (all products) have been the buggiest I have ever seen (most of them revolving around typesetting). This is absurd for such a huge company, with such a huge market share to put out such a crappy upgrade and cause simple things that worked perfectly before to go absolutely haywire. I use Typekit syncing and RightFont I have 2017 iMac 5k on the newest OSX.
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Nov 15, 2017
11:35 AM
2 Upvotes
The update didn't fix the snapping problem. Adobe, kindly... get your s*** together. Basic basic problems like this didn't use to plague the Adobe suite until you went to cloud-only. Now I guess you feel you can skip quality control and just slowly roll out updates over time. Please hire a better quality control team and give them time to do their job before you release a new version.
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