Adobe XD

how to terminate subscription when we don't have access to the account?Situation1. we subscribe adobe plan to our ex employee account by using our company email2. employee already left the company3. we still have access to the employee inbox, by resetting his email password 4. but we are not able to log in to his (ex employee) adobe account or reset his adobe account password, since he is activating 2 factor authentication. 5. the ex employee does not want to cooperate to provide the OTP What should we do so we could able to terminate the plan this ex employee adobe account? 

i saved the file but now i cant seem to open it. It gives me error code 86 :can anybody help me  

I have been using XD since the beta days and loved every minute of it .Fast forward months after its official release , i have the free plan for it at the moment  but the performance has been awful ! , i am usung windows 10 64 bit on dell 7560 with good Nvidea graphics , the software has recently started hanging while checking out the main hamburger menu and selecting options like open recent files etc. When you try to import any kind of image its again slowing down as well taking longer to export assets . I have no clue whats wrong with it as all other adobe softwares are working perfectly fine.

An XD file I have been working with for a long time recently stopped working. I was having no issue until I made some minor updates to a connected library. Since then, the file has been continually crashing and I'm also seeing all sorts of odd behaviour. For example, if I duplicate a nested component in a stack, the component will continually appear then disappear. Even once deleted, it will reappear again randomly while I'm working on the parent component. I've tried opening a backup of the file I saved a few weeks ago and it appears to be working correctly, but the backup is missing A LOT of work that I have done since then. Can someone at Adobe please take a look at this? I am on Windows 10 using Adobe 35.1.12.5 and the file is saved to my local computer but connected to a cloud library. I cannot upload the file to this post for some reason (says the attachements content type does not match its file extention?) but can share through other means. Thank you

If Xd wants to be a web design tool you should replace line or paragraph spacing with line height in the text formatting options. This is a huge difference(!!!), if you want to develop code from the designs later on – you only have the option for line height and NOT for line spacing in CSS. I tried to document different margins below and or above typographic hierarchies but the behaviour of the paragraph spacing instead of line height (like every other web design tool and css) it totally weird. Can somebody help?

Hello, I downloaded a set of wireframes called "Praxent-Wireframe-Design-System-Open-Source".It's a Sketch file of just 24Mb. Open it, was a total delirium, it took so much time, that load a game on Commodore 64 using a cassette would been faster. Once opened it was impossible to work on it as well copy/paste or drag the elements in my main file where I am supposed to work, because simply Adobe Xd was so much slow that I do not have enough words -_-So I removed the content that I didn't need thinking in this way to reduce the file size and save a new file. I did it, and the new file  was saved, this time an Xd file, resulted in 100Mb instead of less than 24Mb O_O.It didn't bother me as for the kind of PC I have, 100Mb are neither comparable to a tickle. I was wrong, open it was the delirium move the elements, delirium as well, without taking in consideration the crashes that happened during this whole operation. Now 2 hours are gone and still I can't do anythin

now I work on a big project I started prototyping artboards, it does show me that they are connected but when I run the artboard the prototype is not working!what is the problem? how to solve it? 

Hello There seems to be a bug where a link undernath an expanded component state is still active. It would be more logical for components above to disable any interactivity from elements underneath. Please see an example of this here: https://xd.adobe.com/view/de2b0d45-3053-4d30-84b0-4de7bf0928f2-8b78/ Hoping you can help. Thanks, Ian

How to trace the source of an Adobe XD file that was appropriated from someone's portfolio on the www and submitted as a project for remuneration? Thank you

Hi all, I have been using Adobe Xd for a while now for personal use.Now we would like to use it in our company as well. Can anyone help me with the license model?We are a team of five developers but would need a maximum of two licenses at a time. Is it possible to pass on the licenses or are they then user-related or tied to the hardware?thank you for your help, unfortunately I can't find an email from the sales department to ask them.

Even though pasting it anew it behaves as expected but this other document it's linked into forces it to remain the same despite "updating" a component. It's troublesome as well, since I can't unlink something without manually replacing all of it.

Hello everyone,Hope someone will help me on this issue, because i'm not finding anything to solve it.I've a macbook pro and an imac, when i am working on the same file on imac coordinates of my objects are not the same and text for exemple are moving from x146 y380 to x146 y345, and all my design is messed up.Same things on te other way, if i'm placing my objects well on imac, on my macbook pro it is moving. It is the same on my coworkers computers, not shifted on mackbook pro but shifted on imac or the other way 😕😕 I don't know why coordinates are not the same on the 2 devices ? It's an 2020 imac on big sur and 16" mackbook pro 2020 on big sur Thanks for your help

Mac OSX (Big Sur)XDVersion 35.2.12 This has been an issue for me for several versions now, but I have a bunch of master text styles I use across multiple documents. Im not sure which update caused it, but the preview of the character style USED TO show the NAME of the style, making it easy to quickly identify and choose one. Now, not sure if this a bug or not, but it simply shows the name of the font being used. So if I have 5 variants of the same font, i essentially see 5 of the same character style until I hover over each where the name lives in a tooltip popup. I sincerely hope this is not the intended behavior because it is a serious regression in functionality that has needlessly slowed down my workflow. See photo below (font is SPACE MONO, character style name is LabelMedium) 

 Hello guys, I'm facing this issue and because of this, I am not able to even save my files to the cloud.It prompts that It's auto-saving my work, even when I haven't done anything, and stays the same. I've tried closing and re-opening it, creating a new doc.

I've seen a lot of bugs where people's installed plugins on Chrome were interfering with the Spacebar functionality in Adobe products, but I'm finding a different bug with the hand tool and wonder if anyone's encountered this: Steps to repro:1. Select Hand Tool.2. Move canvas with mouse. Result: works.3. Try to move canvas using a Wacom pen (Intuos Pro).  Result: does not work.4. Try to move canvas with mouse. Result: now does not work. Expected result: both pen and mouse should work just fine with hand tool in XD.  My workaround is to restart XD and then never use my tablet. Has anyone seen this and have a fix?  I'm really annoyed I can't use my tablet with XD. Thanks in advance!

Im making the wireframe and User flow in two XD file.Each File won't have more than 20 artboards.BUT!XD crash alllll the timmmmeeeee.Im using Window and trying to transferred to figma.....Very disapointed....Connecting with the Dealer to unsubscribe Adobe cc..... 

Everyday when I start my computer, or wake it up, Adobe XD says it lost connexion and I need to close the app and re-open it again, put again the password, ... It's time consuming and annoying. It doesn't happen with other applications, juste Adobe XD. What can I do to solve this ? 

I have 3 comments that I created as owner that do not have the 3 dots to let me delete, edit or resolve. The 3 dots shown are just for the name extending. Tried modifying the page and re-uploading and still won't let me resolve those 3 comments. Can you assist? 

I have a large Sketch file with Artboards that go very far to the right of the screen, however Adobe XD only allows me to scroll right to a point, stopping me in the middle of an Artboard. I am able to see these unreachable Artboards in the layers list on the left toolbar within XD, but clicking on the does not bring me to them. Seems like there is a fixed "max width" of a document in XD and this Sketch file has surpassed that width. I don't have a Mac anymore so I cannot open this file in Sketch and simply move the Artboards below existing ones to reduce width of the document.

This might be a ridiculous question, but I'm importing a sketch file from a client and cannot edit the base sketch file. The import seems to be capped at 50,000px x 50,000px, which is cutting off parts of the document. Now, I understand why this would be done for performance reasons, but is there a manual way to override that hard cap? Thanks.

I want to have a slight rotation effect when I hover my mouse over my icon.  So I create a component, I create a Hover state and I assign it a 10 ° rotation. But when I do that, the rotation ALSO applies to my "Default State" automatically, and I can't seem to disassociate the two states. So I want to have a rotation of 0 on my Default state and a rotation of 10 ° on my Hover state.  Does anyone have the solution to my problem? Thank you

I'm getting this error. Please help me fix it, I really needThanks very much

A huge issue with components when opening and closing XD as well as published prototypes. Finding when I create a component containing a text field set to auto height with padding and then resize it, I find that the text does not retain it's resized width when pubished and also when I close then reopen the XD file. This is a huge issue as not only does it make the use of resizing a single component useless it also means that my clients have viewed buggy prototypes. 

Hi guys,    I'll keep this short and sweet.    Can you work on XD on the latest 7th generation ipad?    I can view prototypes but want to be able to work on the artboards, is this possible?    <The Title was renamed by moderator>

I have a couple components I made that I'm trying to resize, but it's not working properly.  I'm attaching a couple screenshots, and will also upload the XD file so you can poke around and see if you can catch where my mistake is.  I assume there's something in the responsive resize settings, but I can't find the correct combination of settings. Here's a download link for the XD file.  Let me know if it doesn't work: https://catharticproductions.box.com/s/aw6fpksz2q8c0ik7lhddqusme0qorebm