Bug Reports

Download button not working. Nothing happens when clicked on.

Edited image, clicked download. Nothing happens.

36941

5 hours ago

Experience7Participant

P: I keep getting "Something went wrong. Please try again later."

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:"Something went wrong. Please try agin later.".I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

57051

5 hours ago

Deedles2909Participant

P: Firefly won’t upscale images but it still takes credits

I am trying to upscale my images, I will start the process and Adobe will deduct credits but the image never generates or appears in my generation history.

34738

13 days ago

Randy_111Known Participant

Veo 3.1 Can't load We can't process this prompt. You can edit and try again. Every time I try to make a video

See screen shot.

2056

21 days ago

GiddsParticipant

Bulk color grade on firefly didn't work. The download link says page does not exist.

Did a bulk colour grade in Firefly. When I click the download link in the email it directs to a page which says “Page does not exist”

642

2 months ago

lyndas57040119Participant

ignoring the prompts I put in doing anything but what I asked.

I need credits back for this afternoon. Nothing is useavle for the interior photos I tried to generate, only the exterior photo.

1 hour ago

DaddyDoomInspiring

I don't think this is going in the rigbt direction....

I'm bringing to discussion an issue that was probably already discussed somewhere, and its about how Firefly is lagging hard behind other Text to Image Generators. In this case, ChatGPT.Firefly and Adobe are my preferred work tools. I am paying to use them and I'm always hopeful that the tech evolves in the right direction. That the way the AI engine eats and chews the prompts is effective enough that I don't have to spend an awful amount of time refining prompts to get satisfactory results.Firefly is armed with a vast array of style options and settings, and along with the prompt refining, it should do the trick in getting great results with little effort, but I keep getting bad results.At the same time, I go into ChatGPT, and with a single prompt, no extra settings and presets, I get what I want at first try. I'm not paying for ChatGPT so I have a very limited daily amount of images I can generate.Case in point, I'll give you the following example, from a series of personal things I'

2926

1 hour ago

milan_2661Participant

Something went wrong error instantly when I click generate

1 hour ago

Kate+Walsh+workParticipant

I asked Firefly to use a reference image and the prompt was not followed at all. It changed the background in the image from desert plants to multi-colored underwater coral

The image I was trying to emulate is an outdoor scene outside a home of a truck. I asked the prompt to remove the truck and imitate the image. The image that was offered from Firefly shows a pink and blue pickup truck that seems to be underwater with coral in many colors around it and floating creatures. A pretty extreme miss on the prompt

2 hours ago

Mel_chiesParticipant

Results from the generator were extremely far off from the solicited prompt

I asked the editor to stylize a photograph with the same prompt I have been using for other pictures but this last time it produced something widly unrelated.

3 hours ago

Holy+Hand+granadeParticipant

Your guidelines suck. What are we in the 19th century? I get blocked for simple requests in videos that clearly don't violate standards.

Fix your guidelines to be concurrent with the 21st century.

5 hours ago

cxssidvParticipant

Firefly has not been working for hours. I am using this program for work and I'm on a deadline. I have credits, my wifi is working, etc. but every time i generate I get a message saying "something went wrong. please try again later"

1944

8 hours ago

Jake++LombardiParticipant

I paid for the $9.99 a month subscription with a 7 day free trial. It will not let me generate any new images.

It says i have the credits and everything. It said im on the current plan. Every time i go to generate an image, it doesnt work.

siammichParticipant

cuando quiero generar me sale: El contenido generado no cumple con las directrices para los usuarios, intentalo de nuevo

iamsengzaiParticipant

What to do if adobe firefly generated a photo which damaged but deducted credits? It happened multiple times, it not fair for user if generation always got issue

This happened too many times and used up my credits, hope Adobe can look into this else as a user feel unfair

Louay+NasserParticipant

Firefly downloads images with the markeup area visible in the downloaded image. i tried re uploading a fresh image and start fresh 3 times but still does the same. also the prompt does not follow the marked area and changes the rest of the image

Heather38815369lxvrParticipant

so i put the prompt in had to 4 times generate and it still didnt do what i asked it to do costing me credits i had to upgrade to get - i need a refund for those credits

my bug is described Using this image as reference, make this precise change: Reduce the height of both children dramatically. The boy's head should reach approximately to the 4-foot mark on the measurement stick. The girl's head should reach to approximately the 4.5-foot mark. Currently they reach to 5.5+ feet—reduce them by roughly 35-40% in overall height. Their heads must be well below the 5-foot line on the stick. The measurement stick and its numerical markings (3', 4', 5', 6', 7') should visually dominate the frame and tower significantly over both children. They should look like actual 8-11 year-old kids dwarfed by the stick. Keep the park background, Ferris wheel, trees, clouds, colors, illustration style, and all other elements completely identical.

SabokroParticipant

I payed mountly payment but Firflay dos not work

River+Road+Films

the video generations are trash and adding more prompts results in the opposite of what I'm asking

doesn’t seem to work at all

GemWebsiteParticipant

trying to make a video on firefly and it saying something went wrong, and it keeps using my credits

PabloPerezParticipant

Keeps getting error when trying to edit image

Keep getting this when using partner AI platforms

102

balanced_neighbor6C29Participant

I tried to use Firefly to edit a photo. The 40 credits were removed from my account, but the picture was not edited! No work was performed on my photo! Please refund my 40 credits.

The photo that I uploaded is an outdoor shot of a historical roadside plaque. I instructed Firefly to remove the background and improve the quality of the plaque. The photo I uploaded completely vanished, and 40 credits were removed from my account. I want a credit for work that was NOT performed!

Lubin_pParticipant

firefly uses my credits but doesn't generate images, 'something went wrong' or 'can't load' error pops. i was using gemini and gpt models. facing this issue from few days. please resolve this... ASAP

Tree+LoverParticipant

I cannot get my original photo of my face and would like to use it as the other does not look like me.

My original photo of my face became altered. It does not look like me and I want to know how to get my original photo of my face as I don’t see my original photo I uploaded. I was trying to color the tope of my hair and this happened.

ANTOINE38Participating Frequently

je n'ai plus acces a l'historique

Firefly est infernale, ca fait deja plusieurs semaine que je ne peux pas reccupérer la génération des mes images ou vidéos. J’ai tout fait, supprimé le cache mémoire, l’historique navigateur, … rien ne s’affiche, je ne peut plus rien faire

201